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Harris Interactive, Inc.

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Harris Interactive, Inc. Reviews (41)

Attention: Dispute Resolution Services Mediator This letter is in response to Complaint ID *** from
*** *** On November *, we called *** *** to help her create a new passwordWe had sent her a temporary password and help created a new oneShe is able to login into her account Please let me know if additional information is required to resolve this complaint
Regards,
Michelle V***
Nielsen

Attention: Dispute Resolution Services Mediator
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This letter is in response to Complaint ID *** from *** ***
We have sent a response to *** *** in regards to her HIpoints rewards. A $*** gift card will be sent via email in the next weeks
Solely for clarification purposes, we do wish to point out that members of our panel earn “points” for the surveys and other research activities they participate in (they do not earn “money” (or cash) as was described in *** ***’s complaint), which such “points” then can be used to purchase merchandise or gift cards in our reward center
Please let me know if additional information is required to resolve this complaint
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern:
This letter is in response to complaint ID *** from *** ***
*** *** was not in compliance with our Policy and violated our termsTherefore we are not able to reinstate his accountPer our Terms of Use, we reserve the
right to take more drastic measures, including the termination of panelist accountsWe are making an exception and will allow him to cash out for a $incentiveWe will follow up with him directly in regards to his incentive
Please let me know if additional information is required to resolve this complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am still owed for attempts on 6-*-and on 6-*-i have emailed them several times on these issues.they have DONE NOTHINGAND IM TIRED OF THIS HAPPENING ON A WEEKLY BASISTHERE SUPPORT IS HORRIBLEFIX YOUR SITE TO CORRECTLY RECORD AND CREDIT SURVEYS.THIS HAS BEEN GOING ON FOR YEARSTHEY OWE ME PTS FOR THE 10TH TIME
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I have
received a response today from the company and at this time I wish to delete my complaint

Attention: DisputeResolution Services Mediator This letter is in response to Complaint ID *** from ** ***. On July **, 2015, we unsubscribed *** *** per his request to not receive any more surveys*** ***'s account was
stillsubscribed; therefore he was still receiving survey invitations On July **, 2015, we also sent *** *** his $***.com rewardWe do apologize for any inconvenience this has caused. Please let me know if additional information is required to resolve this complaint.Regards,Michelle V*** ***
***
Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The company emailed me the [redacted] Gift card information today....


Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted] This letter is in response to Complaint ID [redacted] from [redacted]...

[redacted].On June *, 2015, we investigated this issue further, and resent [redacted] her $10 [redacted] eCode.   Please let me know if additional information is required to resolve this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Actually, this...

is a follow up to my previously filed complaint recently. Harris has contacted me and my issue has been resolved and I am satisfied with the handling by them. However, TWICE I attempted to contact you folks as I was unable to login to make you aware that my issue was resolved. I forgot my password so I clicked on the link as instructed which stated to click there if assistance was needed to help login. You never replied.

To Whom It May Concern:
This letter is in response to complaint ID [redacted]from [redacted].
[redacted] did submit two helpdesk tickets on 2/**/14 inquiring about his $20 Amazon.com gift card. We did respond to both requests, one on 3/**/14 and the other on 3/**/14. In our response back to him on 3/**/14, we explained that we would have Amazon resend his code.  However, it appears that he still has not received it.  We have requested the code be sent to us and we will email [redacted] the code directly within the next 24 hours.   Also, we have credited his rewards account.
We apologize for any inconvenience this has caused.
Please let me know if additional information is required to resolve this complaint.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted] 
 
[redacted]
To Whom It May Concern:
This letter is in response to complaint ID [redacted] from [redacted].
[redacted] submitted this complaint in...

regards to not receiving her $30 [redacted] gift card. A total of 5 helpdesk tickets were submitted.  We did send a response back for each ticket.  There was an issue with her gift card and we have refunded the points to her account (6/*/14) and also granted additional HIpoints to her account for the inconvenience.
We sent her an email on 6/**/14 to make her aware that points were added to her account. We confirmed receipt of the email.  
Please let me know if additional information is required to resolve this complaint.
 
Sincerely,
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]

[redacted]
 
[redacted]
 This letter is in response to Complaint ID [redacted] from [redacted].Our...

records show that [redacted] has been credited for all HIpoints that are due to him. We show that we are responding to his emails and make sure that if he is owed points they are added to his accounts if necessary. For any issues, he should continue to contact the HelpDesk as he has been doing. We do our best to respond to all emails in a timely manner.  If there were any other surveys for which [redacted] believes he did not receive the applicable HIpoints, he can send an email to the helpdesk and we'd be happy to investigate further.  We greatly appreciate [redacted]s participation in our surveys and wish to apologize for the delays and any confusion.  Please let me know if additional information is required to resolve this complaint.Sincerely, [redacted]
[redacted]

At this time, I have been contacted directly by Harris Interactive regarding complaint ID [redacted], however my complaint has...

NOT been resolved because: they promised to issue me the Amazon credit, but, according to their e-mail, it should have arrived a week ago.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:
This letter is in response to complaint ID [redacted]from [redacted].
[redacted] contacted us due to the fact he has not received his $50 and $35 [redacted] honoraria for studies [redacted] and [redacted], in which he participated on June [redacted], 2014....

Honoraria are generally sent out 4-6 weeks of a survey closing and no further responses being accepted.  The $50 [redacted] gift card for [redacted] was mailed out today (7/**). [redacted] can expect to receive his $35 [redacted] gift card for [redacted] by the end of this week (8/*).   [redacted] also mentioned that he has contacted us multiple times and never received a response.  We were not able to locate any emails from him.   [redacted] can contact me with any further questions at the number below.
Please let me know if additional information is required to resolve this complaint.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I have now received the missing honorarium and this complaint has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I just tried several times to login and nothing happens. this is exactly what im talking about. there are DAILY TROUBLES with this site.I spend literally a few hours each month trying to get thru all the problems and contacting support almost daily. I cant see if they credited me or not. I am owed 60 pts.thats all I know. this is just pitiful on there part. how they run a business with crap support like this is beyond me.its surely not at all professional. I will waste yet more of my time and try to login to see if they gave me the pts I EARNED. thank you Revdex.com.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] This letter is in response to Complaint ID [redacted] from [redacted] On July **, 2015, we sent [redacted] the correct response, along with her two $5 [redacted]...

codes. Please let me know if additional information is required to resolve this complaint. Sincerely, Michelle V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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Description: MARKET SURVEY COMPANIES

Address: 902 Broadway, 6th Floor, New York, New York, United States, 10010

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Web:

www.harrisinteractive.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Harris Interactive, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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