Harris Interactive, Inc.

Revdex.com:
At this time, I have not been contacted by Harris Poll regarding complaint ID [redacted].
I have tried to contact the business directly, but their site does not accept submissions (even though it is designed...

to). 
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]  [redacted]
[redacted] This letter is in response to Complaint ID [redacted] from [redacted]. On June **, 2015, We tried reaching [redacted] by...

telephone, but we were unable to leave a voicemail to give him an update.   On July **, 2015, we were able to locate [redacted]'s $40 honorarium that was missing, and have re-sent it to his e-mail address. Please let me know if additional information is required to resolve this complaint. Sincerely,  [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
There is no proof of violation of terms and they have not provided it. This business needs to revise their legal statement. There is no such thing as dishonest opinion. I have not used foul language in my survey responses either. Their low tech screening process is flawed and ineffective. If they are the only panel, from the 20+ I am doing business with that claim that, then there is something wrong with how they do things. Maybe they need to read panelists reviews more frequently. I have not come across a good review so far.
 
In addition, in the employment world, when you get fired, you get paid what's earned until your last day. It can be illegal, unfair and unethical to cease 100% of your previous earnings which earned with what they call "honest" opinion.
I am looking forward to receive their payment. You can go ahead and mark this as resolved, for now.
Sincerely,
[redacted]

Review: I am a Harris Poll Online member. I took surveys that added up enough points for me to cash in some points to get an [redacted] gift card worth $5.00. This was on May *, 2015. Here it is already May **, 2015 and I have still not received it by email. I worked doing surveys to get that card, and I am disappointed that it was emailed to me like the ones before. Customer service let me know to let them know if I didn't receive it. I did let them know. Yet, there is no response back. If I do not get my $5.00 gift card information emailed to me I will quit doing surveys on that website, which is http://www.harrispollonline.com/Welcome/tabid/1717/language/en-US/Default.aspx. I don't want to do surveys for nothing.Desired Settlement: I wish they would email the $5.00 [redacted] gift card to me, since I did not get it yet.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The company emailed me the [redacted] Gift card information today.

Sincerely,

Review: I do online studys for many years with this company. EVERY WEEK I have to file complaints for survey I attempted or completed and diidnt get the right points. let me make this clear,every week. this takes up alot of my time. after the first complaint,they send back an email saying to wait 48 hrs with out reading the email I sent. I already do this before I complain. so then I have to waste more time telling them its already ben at least several days. most times they do get around to crediting me.LATLEY there support dept has been very lazy and I have to email many times for them to do there jobs and credit me what I earned. more and more of my time is wasted because these people are lazy and wont read the emails or they are just incompatant. I am owed at least 75 pts for 2 study attempts on 6-*-15,2 on 6-*-15 amd one from6-**-15. im [redacted] tired of having to email them many times to make them do there [redacted] jobs. please help,thank youDesired Settlement: I want this problem fixed and the name of a supervisor and an email address to get ahold of this person right away. if not,im going to casro and the atty generals office for consumer affairs.

Business

Response:

This letter is in response to Complaint ID [redacted] from [redacted].Our records show that [redacted] has been credited for all HIpoints that are due to him. We show that we are responding to his emails and make sure that if he is owed points they are added to his accounts if necessary. For any issues, he should continue to contact the HelpDesk as he has been doing. We do our best to respond to all emails in a timely manner. If there were any other surveys for which [redacted] believes he did not receive the applicable HIpoints, he can send an email to the helpdesk and we'd be happy to investigate further. We greatly appreciate [redacted]s participation in our surveys and wish to apologize for the delays and any confusion. Please let me know if additional information is required to resolve this complaint.Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still owed for 2 attempts on 6-*-15 and 2 on 6-*-15. I have emailed them several times on these issues.they have DONE NOTHING. AND IM TIRED OF THIS HAPPENING ON A WEEKLY BASIS. THERE SUPPORT IS HORRIBLE. FIX YOUR SITE TO CORRECTLY RECORD AND CREDIT SURVEYS.THIS HAS BEEN GOING ON FOR YEARS. THEY OWE ME 60 PTS FOR THE 10TH TIME.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This letter is in response to Complaint ID [redacted] from [redacted]. We can confirm as of today (6/**/15), [redacted] has been granted the points that he was due for the 2 surveys he inquired about. If there were any other surveys for which [redacted] believes he did not receive the applicable HIpoints, he can send an email to the helpdesk and we'd behappy to investigate further. We greatly appreciate [redacted]'s participation in our surveys and wish to apologize for the delays and any confusion. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I just tried several times to login and nothing happens. this is exactly what im talking about. there are DAILY TROUBLES with this site.I spend literally a few hours each month trying to get thru all the problems and contacting support almost daily. I cant see if they credited me or not. I am owed 60 pts.thats all I know. this is just pitiful on there part. how they run a business with crap support like this is beyond me.its surely not at all professional. I will waste yet more of my time and try to login to see if they gave me the pts I EARNED. thank you Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 12/*/2014 I placed Order [redacted] for a $10 [redacted] e-card. I entered the code at [redacted] and it got lost. In January 2015 I filed Help Desk Request Number [redacted] requesting a copy of my reward. After that Request and numerous follow-up emails to Customer Service, all I ever received back were form letters. So, on Wed. 5/**/15 (a week ago) I called Harris Interactive in NYC and left a message with [redacted], who works on the Help Desk. She never returned my call or took any action to send me my reward.Desired Settlement: A $10 [redacted] e-card sent to my email address.

Business

Response:

[redacted]

[redacted] This letter is in response to Complaint ID [redacted] from [redacted].On June *, 2015, we investigated this issue further, and resent [redacted] her $10 [redacted] eCode. Please let me know if additional information is required to resolve this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: this survey company failed to issue me a $25.00 Amazon credit upon completion of required points. I have called them & e-mailed numerous times.Desired Settlement: Amazon credit plus an additional $10.00 credit vor inconvience...

Consumer

Response:

At this time, I have been contacted directly by Harris Interactive regarding complaint ID [redacted], however my complaint has NOT been resolved because: they promised to issue me the Amazon credit, but, according to their e-mail, it should have arrived a week ago.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:

This letter is in response to complaint ID [redacted]from [redacted].

[redacted] did submit two helpdesk tickets on 2/**/14 inquiring about his $20 Amazon.com gift card. We did respond to both requests, one on 3/**/14 and the other on 3/**/14. In our response back to him on 3/**/14, we explained that we would have Amazon resend his code. However, it appears that he still has not received it. We have requested the code be sent to us and we will email [redacted] the code directly within the next 24 hours. Also, we have credited his rewards account.

We apologize for any inconvenience this has caused.

Please let me know if additional information is required to resolve this complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was to be paid for a "reward" in exchange for doing surveys. I cashed in for a 30.00 dollar reward the beginning of April 2014. The turn around time for that was up to 10 business days. I have emailed and emailed and emailed, no answer. I posted on their [redacted] page, no answer. I emailed again and threatened to report them since this seems like a scam and they said I should have it soon. Well, I did not and I am not having my emails answered again.Desired Settlement: Id like my agreed upon reward ($30 for [redacted]) and any additional reward to [redacted] for my curent 1010 points so I can cash out and be done with this company.

Business

Response:

[redacted]

To Whom It May Concern:

This letter is in response to complaint ID [redacted] from [redacted].

[redacted] submitted this complaint in regards to not receiving her $30 [redacted] gift card. A total of 5 helpdesk tickets were submitted. We did send a response back for each ticket. There was an issue with her gift card and we have refunded the points to her account (6/*/14) and also granted additional HIpoints to her account for the inconvenience.

We sent her an email on 6/**/14 to make her aware that points were added to her account. We confirmed receipt of the email.

Please let me know if additional information is required to resolve this complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was invited to complete an online healthcare survey 3 months ago and received confirmation at the time that I would receive an [redacted] gift code within 6-8 weeks. I have left several phone messages with the Help Desk over the past month and have sent an e-mail but have not gotten any response.Desired Settlement: I would like to have a response from the Help Desk and receive the [redacted] gift code as was promised.

Business

Response:

[redacted]

[redacted] This letter is in response to Complaint ID [redacted] from [redacted]. On June **, 2015, We tried reaching [redacted] by telephone, but we were unable to leave a voicemail to give him an update. On July **, 2015, we were able to locate [redacted]'s $40 honorarium that was missing, and have re-sent it to his e-mail address. Please let me know if additional information is required to resolve this complaint. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have now received the missing honorarium and this complaint has been resolved.

Sincerely,

Review: After subscribing for the first time to Harris Poll back in Feb or March 2013 I simply UNSUBSCRIBED immediately afterward after realizing that this survey was not for me!! I have now sent in my 20th or more request to please unsubscribe me from their email list. I have gone above and beyond my responsibilities in making sure my account is to be unsubscribed but has yet to be done! I am getting an over abundance of emails sent to my email account and need this to stop immediately.Desired Settlement: Unsubscribe successful**

Business

Response:

To Whom It May Concern:

This letter is in response to complaint ID [redacted] from [redacted].

[redacted] submitted inquiries which are in our records for 5/**/2013, 5/**/2013, 5/**/2013, 6/**/2013 and 6/** with regard to unsubscribing. These dates are the only inquiries in file for her email address under which she written in under.

[redacted] received responses to all inquiries indicating that that email was unsubscribed. After doing research to see why she says she hasn’t been unsubscribed, it’s found that the email address([redacted]) she was writing under isn’t the one she registered with. When locating the registered email ([redacted]) it has been processed and unsubscribed as of 06/**/2013.

I apologize for any inconvenience this causes.

Please let me know if additional information is required to resolve this complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Weeks ago I was unable to login to my acct. It stated on that page that some accts. had been "hacked" (or similar wording) by someone trying to cash in on rewards. They (Harris) gave all accts. a new temp. password which you needed to copy and paste onto your login page along with your email address. Granted, I had to email them a few times to learn how to copy and paste to which they promptly replied. However, after successfully doing that, the next step was to then again copy and paste that temp. password, THEN add your own new password and confirm it. I attempted to do this many, many times but it would not accept it. I sent 2 or 3 support tickets to Harris advising them of this and each time I got the same generic response-giving me the temp. password (again) telling me to copy and paste, etc. (the exact same instructions word for word I got from the very beginning. I could not make them understand that I already completed this step and it was the next step that I was unable to complete. And the reason why is because I don't believe a real person was even reading my emails/tickets. I believe they were just kicking out generic form letters. In addition to the 2 or 3 support tickets I sent them, I also sent replies back to every single form letter they sent me. Finally, I called one morning and left a message with the operator but noone called me back. I also read on many reviews that this exact situation has happened to several others. I belong to other sites and they have never changed my passwords w/out my permission. They notify their members if there is an issue and give them the option to change it.Desired Settlement: I want to either receive a telephone call ASAP from them to straighten this out or for them to fix that page so that when I enter the temp. password and my chosen new one it works so I can login to my acct. Or, to make it so I can go back to using the password I was using before they went and changed it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Actually, this is a follow up to my previously filed complaint recently. Harris has contacted me and my issue has been resolved and I am satisfied with the handling by them. However, TWICE I attempted to contact you folks as I was unable to login to make you aware that my issue was resolved. I forgot my password so I clicked on the link as instructed which stated to click there if assistance was needed to help login. You never replied.

Review: On July *, 2015, I redeemed my points on Harris (Interactive) Online Poll in the amount of 1,250 points for 2 $5.00 Starbucks gift cards worth 625 points each (order#[redacted]). After a few days, they I checked the website to retrieve the link to get the secret code and the link to redeem the gift cards. The link DID NOT work, so I e-mailed them and asked for a proper link. Their response was to tell me that once you exit a survey the link to return does not work! What? So I e-mailed them a second time and explained again what I needed. As of today. July **, they have not responded. How hard is it to send a link that works for this??? Can you please contact these people and find out why they don't respond?Desired Settlement: Please send an e-mail with the RIGHT link so I may continue the process of redeeming my gift cards.

Business

Response:

[redacted]

[redacted] This letter is in response to Complaint ID [redacted] from [redacted] On July **, 2015, we sent [redacted] the correct response, along with her two $5 [redacted] codes. Please let me know if additional information is required to resolve this complaint. Sincerely, Michelle V[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Harris Poll supposedly offers rewards for doing surveys. I did surveys for them and collected a reward of a [redacted] eGift card. I printed it out and took it to [redacted]. They scanned it and said there was no money on it. I told the company, and they did nothing about it.Desired Settlement: I would like another [redacted] gift card that actually has money on it, or 10.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined Harris Interactive in April 2013 via their internet web site. I was promised I would receive a reward for points accumulated by taking online market surveys. My points were redeemed for a magazine subscription (Road & Track). I have not received any magazines nor does Road & Track acknowledge me as a one of their subscribers. I have attempted to contact Harris Interactive 3 times by email and 1 time by telephone. There has been absolutely no response from them.Desired Settlement: I request Harris Interactive to explain why there has been no response to my inquiries and why I haven't received my reward.

Business

Response:

To Whom It May Concern:

This letter is in response to complaint ID [redacted] from [redacted].

[redacted] submitted inquiries which are in our records for 6/*/2013 with regard to receiving a Magazine Subscription. [redacted] submitted another inquiry on 6/**/2013 indicating it was his second request. These are the only requests we’ve found in our systems for [redacted].

[redacted] was responded to the inquiry he submitted on 6/*/2013. The reply to [redacted] indicated that they were an error with the address he entered. We also had to confirm the subscription with [redacted] because he indicated he was looking for a Road & Track Magazine but in his order it indicates Car & Driver. [redacted] provided the complete address that was impartial as well as the correct magazine as Car & Driver. We informed him that he can expect it within 4-6 weeks.

Please let me know if additional information is required to resolve this complaint.

Sincerely,

Review: OK: for the past few months I have been bombarded by them for surveys that I rarely qualify for anyhow. I UNSUBBED from them yet I get 2 or 3 a DAY & 2 more TODAY! "your thoughts on a variety of topics". I got my 625 points email confirming I got a $5 [redacted] gift card & I'm STILL waiting. My WIFE is the 1 who CAN take surveys as she was the 1 who was a member for YEARS. The other day she tried to sign in & they kicked her OUT! SHE filed 1st & we have heard they are not fair & not Revdex.com accredited! I can see why!Desired Settlement: An APOLOGY, my cheap $5 Gift Card, NO MORE email invites EVER! SEND THEM TO MY WIFE! Let her resign! They gave her a B.S line about not focusing on the surveys which is a total LIE! I don't have time for their games of [redacted]. PLEASE resolve this mess! It is NOT fair to my Wife!

Business

Response:

Attention: DisputeResolution Services Mediator This letter is in response to Complaint ID [redacted] from [redacted]. On July **, 2015, we unsubscribed [redacted] per his request to not receive any more surveys. [redacted]'s account was stillsubscribed; therefore he was still receiving survey invitations. On July **, 2015, we also sent [redacted] his $5 [redacted].com reward. We do apologize for any inconvenience this has caused. Please let me know if additional information is required to resolve this complaint.Regards,Michelle V[redacted]

Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

PS:

By the way: my WIFE filed & her account is gone. I feel like it was my fault as I was unaware of 1 per address. She has NOT received a reply & she should. She's honest & takes time to do surveys even though most of them have NOTHING to do with our lifestyle or are just ridiculous. PLEASE let her resign up & get her points. These recent survey sites are getting so cheap regarding points & criteria. Not just you: ALL of them. Hardly any samples now & stupid questions. I have no time to waste. My Wife is disabled & can answer more.

Review: Harris Interactive is a survey panel that I joined a while back. January 2014, I received an email in regards to the quality and honesty of my opinion in their surveys. Never heard before that someone's opinion on something can be dishonest. Opinion is opinion and it is what it is. I belong to many other panels, not once, I had this issue before.

Two months later and without any warning, they stopped sending surveys. I recently I emailed them and questioned on the situation. Their response was: "Per our last email notification to you, we explained that further poor survey quality would result in termination of your membership. The reputation of the HPOL panel as a trusted source for public opinion, and the integrity of Harris Interactive, is based on the honest participation of our panelists. Since we can no longer count on the honesty of your participation, all known instances of your membership will be removed from the Harris Poll Online panel. All of the HIpoints and /or other cash incentives associated with your accounts have been rendered void."

Before I get into the details of the scam, I need to mention a few important things about this panel.

Throughout the 2 years of my membership, experienced a low tech panel, a panel that would have you re-enter all your personal information every time you take a survey.

Disqualifying you early enough would at least make it more fair for the panelist but due to their ineffective screening process, you had you take the entire survey before informed that you are not a good fit for it, resulting in zero incentive. A total waste of time.

The results of a survey can easily be valid and they get paid for my time. It is not clear to the panelist how the survey data is handled. They certainly need to get investigated about this.

They claim anonymity of data collected, but they identify me as an individual with specific "dishonest" opinion. Another violation there.

They could never provide technical support on non-working surveys. Always at the panelist's cost. Time and incentive loss.

Their incentives are the lowest out there. It takes people months and endless time of taking surveys to reach minimum required for a payout.

With that said, and based on their response above, here is what their business practices seem to be about:

They void all your earnings when they determine that "they cannot count on your honesty". That includes previous earnings, when they actually had no problem with your "honesty". Accumulating earnings of years or just few days, per their unethical terms, is all the same to them. They void them.

They never offered any examples of "dishonesty". Possible fraudulent tactics of getting out of paying you. When you look at their poor incentives you can think that they are either in financial trouble or too cheap. Kicking you out of the panel and keeping your earnings without proof of "dishonesty" is the lazy way out.Desired Settlement: I will not settle unless I receive the amount voided. The complaint will permanently remain on your Revdex.com record for others to see. Further action taken is an option at this point.

Business

Response:

To Whom It May Concern:

This letter is in response to complaint ID [redacted] from [redacted].

[redacted] was not in compliance with our Policy and violated our terms. Therefore we are not able to reinstate his account. Per our Terms of Use, we reserve the right to take more drastic measures, including the termination of panelist accounts. We are making an exception and will allow him to cash out for a $50 incentive. We will follow up with him directly in regards to his incentive.

Please let me know if additional information is required to resolve this complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

There is no proof of violation of terms and they have not provided it. This business needs to revise their legal statement. There is no such thing as dishonest opinion. I have not used foul language in my survey responses either. Their low tech screening process is flawed and ineffective. If they are the only panel, from the 20+ I am doing business with that claim that, then there is something wrong with how they do things. Maybe they need to read panelists reviews more frequently. I have not come across a good review so far.

In addition, in the employment world, when you get fired, you get paid what's earned until your last day. It can be illegal, unfair and unethical to cease 100% of your previous earnings which earned with what they call "honest" opinion.

I am looking forward to receive their payment. You can go ahead and mark this as resolved, for now.

Sincerely,

Review: Harris Interactive never sent the 2 (Two) [redacted] Gift Codes Honorariums after I did their 2 surveys last June **, 2014 : 1st Survey is [redacted] which is $50 ; 2nd Survey is [redacted] for $35 ; they never responded to my multiple emails.Desired Settlement: For Harris Interactive to send to my email ([redacted]) the 2 (two) [redacted] Gift Codes Honorariums ($50 and $35)

Business

Response:

To Whom It May Concern:

This letter is in response to complaint ID [redacted]from [redacted].

[redacted] contacted us due to the fact he has not received his $50 and $35 [redacted] honoraria for studies [redacted] and [redacted], in which he participated on June [redacted], 2014. Honoraria are generally sent out 4-6 weeks of a survey closing and no further responses being accepted. The $50 [redacted] gift card for [redacted] was mailed out today (7/**). [redacted] can expect to receive his $35 [redacted] gift card for [redacted] by the end of this week (8/*). [redacted] also mentioned that he has contacted us multiple times and never received a response. We were not able to locate any emails from him. [redacted] can contact me with any further questions at the number below.

Please let me know if additional information is required to resolve this complaint.

Sincerely,

Review: Good morning,

I'm a [redacted] On-Line poll member, and after completing a poll, one receives Hi-Points, which can eventually be redeemed for things such items as gift cards. I cashed in 25,000 such Hi-points requesting EIGHT $25.00 Walmart gift cards. On Nov [redacted] 2013, I received an e-mail stating the order had been received, and was pending. I was given the Order # [redacted], and indeed, all the 25,000 Hi-Points in my account were taken. On Friday, Dec *, 2013, I received TWO $25.00 Walmart gift e-cards. On Sunday, Dec *, 2013, I reported this to the [redacted] Interactive "Survey Help Desk". I then received an e-mail stating my problem was received. Another week has passed, with no response whatsoever.

The e-mail account I use for all [redacted] activity is [redacted] This account handles up to 1 Gig, and my Junk mailbox is set to OFF.

My member name is [redacted] and my account number is [redacted]Desired Settlement: All I want are my remaining SIX $25.00 Walmart gift cards. I'm retired, and on fixed income. I was going to use this $200.00 to shop for Xmas gifts. God bless you if you can make it happen by Christmas !!

Consumer

Response:

At this time, I have been contacted directly by Harris Interactive regarding complaint ID [redacted], however my complaint has NOT been resolved because:

On Dec [redacted], I e-mailed the [redacted] office of the problem, and on the next day, I received this reply from an "[redacted]" supposedly from Harris's HelpDesk:

Help Desk request [redacted]Reply--------------------------------Hello,Would you like me to print them out and mail them to your home address?If so, send me your home address :)Sincerely,[redacted]Survey HelpdeskRequest

Needless to say, I sent them my address, even though I found it strange as my info was already in their system. That was Dec [redacted], 2013. This is now Jan [redacted], 2014 and still still haven't received anything. As of this writing, I believe that Harris Interactive has closed it's [redacted] operations, relocating to the [redacted] offices. Also, [redacted].

Should I repeal this complaint with you, and refile with the [redacted] area Revdex.com? Please advise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Good afternoon,

I had contacted my state Attorney General's office on this matter, and the problem with [redacted] Interactive has now been fully resolved.

I'd like to thank the NYRevdex.com for at least trying to resolve this matter for me.

I never expected this problem with a larger and well-known company.

Again, thank you,

Business

Response:

This email is in response to Complaint ID#: [redacted]filed by [redacted].

We have reviewed this matter and determined the following. [redacted] contacted us on 12/**/13 and 12/**/13 inquiring about his missing Wal-Mart gift cards that he redeemed his HIpoints for. He received only 2 of the 8 cards ordered. We did respond to both inquiries within 24 hours. Please find attached the records that show our correspondence with him. [redacted] mentioned the last response he received from us was on 12/[redacted]/13. In our response, we offered to mail him the missing gift cards, but we asked him to send us an email back confirming his mailing address. We did not receive a response back.

We received a Notice of Complaint from [redacted] filed by [redacted] dated February **, 2014. Upon receipt of that notice, we immediately contacted our gift card vendor to investigate this matter as well, and they informed us that 8 Wal-Mart Gift card codes were sent to [redacted] on 12/**/13. In speaking with our partner, they believe that 6 of the emails that they sent were blocked as spam by [redacted]’s email provider. Instances this like are rare, but it can happen on occasion, based on an email provider’s filters.

According to [redacted]’s complaint filed with the [redacted], he mentioned that he had also filed a complaint with the Revdex.com. As indicated in the email below (from our counsel [redacted] sent today to the Revdex.com), once we received the North Dakota complaint, we checked our email systems and found no record of ever receiving any Revdex.com complaint on this matter. So we immediately placed a call to the Revdex.com to see where those complaints were sent. We spoke with Donovan at the Revdex.com today and he confirmed that the Revdex.com sent us by email [redacted]’s complaint and three follow ups. We again checked our email systems and those emails were never received. As discussed, we are reporting this matter to our IT team to investigate. But going forward this should no longer be an issue as our company switched in early February to a new email system and email addresses, and Donovan at the Revdex.com sent an email to our new email address, and we received that email.

Today, I sent an email to [redacted] from our customer service email address with an update on this matter and with links to all of the redeemed gift codes. As you can see in the attached email, [redacted] confirmed receipt of this email today and that he was able to access the gift codes.

Please let me know if additional information is required to resolve this complaint. You can call me directly at ###-###-#### if you have any further questions.

Regards,

Review: I have been attempting to resolve my inability to login to my Harris Interactive and Harris Poll account since April 2015. I am due a 12.00 payment for a mascara testing study/survey I performed March 2015. I have the email correspondence to tech support and an email that I participated in the mascara testing study. I left a message with [redacted] (no last name was available) and the tech support person I have been emailing back and forth is also [redacted]. It looks as if my accounts have been deleted but I did not request this. I have read online at review websites for survey companies that this issue happens often to individuals who are owed gift cards or checks throughout the Harris Interactive family of market research sites. I have never experienced this issue with any of the other survey or market research sites I belong to. I would like to resolve this issue as soon as possible.Desired Settlement: My desired outcome is to receive the 12.00 payment I was promised for performing the mascara study and I would like my account restored so I can see if I am due any points from taking surveys.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] I have received a response today from the company and at this time I wish to delete my complaint.

Review: I have been a loyal member of this company for many years. I tried to redeem my reward points for a $75 gift card on [redacted]. When I clicked on the link, it told me the code was invalid. I have emailed and called both Harris Poll and iCARD, the company that is handling their gift cards. They each tell me to contact the other and neither seems very concerned about helping me. Each time I get a nice reply from Harris Poll saying they will investigate but nothing happens. I told them if they didn't resolve this by last Friday I would be contacting the Revdex.com.Desired Settlement: I want the gift card they promised me, with no more phone calls or emails!!!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,