Harry & David

August 8,
Dear Ms***:
Thank you for contacting us regarding the issues with your Tiger Fig ordersI regret the circumstances that prompted your letter; however, I am grateful for the opportunity to offer you some assistance
We sincerely apologize for
the issues that you have encountered regarding the shipment of your ordersPer our phone conversations, we have confirmed that your orders have been sent to you directly from our grovesOur system reflects the shipment and delivery of your ordersAs promised, we have monitored your orders
Once again, we apologize for any frustration this issue may have caused you and appreciate the opportunity to resolve these issues
Best wishes,
Executive Services
Harry & David

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Mr*** ***:
Thank you for contacting us regarding your holiday order. I regret the circumstances that prompted your contact and, since we have been unable to reach you by telephone, I thought it best to write that corrective actions may be taken
Let me apologize for the loss of
your order. A careful search has turned up this order was placed with one of our sister companies- Cheryl’s. While we love to help you with this order, we will have to refer you to Cheryl’s for Customer Service
Please call Cheryl’s Customer Service line at 1-800-443-
Sincerely,
Harry and David

January 17,
Dear Ms*** ***:
Our office was contacted concerning regarding your recent holiday order refund. It was a pleasure to assist you, although I do regret the circumstances that prompted your contact
Upon researching this issue we
found that a refund check in the amount of $had been mailed to youOur records indicate it has been cashed on 1/13/
Please accept our sincere apology for any frustration or inconvenience this issue may have caused youThank you for your understanding and your business
Best Wishes,
Harry and David

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 14, 2016
Dear Ms. [redacted]:
Thank you for contacting the Revdex.com, regarding the issues with your gift card. I regret the circumstances that prompted your letter; however, I am grateful for the opportunity to offer you some assistance.
You mention that while placing...

your order online you encountered error messages stating that your gift card number was invalid. We sincerely apologize for any frustration or confusion this may have caused you. I was able to look into your concerns and am pleased to inform you that we did process an order using your gift card as payment on Friday, March 11th. This order is currently awaiting shipment.
Once again, we apologize for any frustration this issue may have caused you and appreciate the opportunity to explain.
Best wishes,
Cherylle S[redacted]
Customer Services
Harry & David

Dear Mr. [redacted]:
We owe you an apology.  We were informed by the Revdex.com that you had filed a complaint concerning duplicate charges occurring to your bankcard. Thank you for taking the time to do so. 
As per our discussion on December 28, 2016, these duplicate charges have in fact been...

removed. I am truly sorry that this inconvenience occurred.
We regret any disappointment this may have caused and appreciate the opportunity to make amends.  If we may be of further assistance, please let us know.
Best wishes,
Harry and David

Dear Mr. [redacted]:
 
Thank you for contacting us concerning your request to be removed from our promotional email and mailing list.
 
Please accept our sincere apology for any frustration or inconvenience this issue may have caused you.
 
We have removed your name from...

our mailing list. We have further confirmed that this action was followed through on by our email vendor on 12/23/2016. 
 
 
 
 
Sincerely,
 
Harry and David

Dear Ms. [redacted]: Thank
you for contacting our office regarding your recent order.  While I regret the circumstances that
prompted your letter to the Revdex.com. Let
me again apologize that the gift you ordered failed to arrive to your recipient
as requested.  Shipment was...

made as
specified, although it did not deliver to the correct address.  When problems occur, such issues like this
one, our guarantee states that “we’ll make it right with either an appropriate
replacement or a full refund – whichever you prefer.”  As such, the terms of our guarantee were fulfilled
when a full monetary adjustment was made on April 4th 2017, and should
appear on your bank statement shortly. I
have communicated with the correct departments regarding your feedback.We
value you as a customer, Ms. [redacted], and appreciate the opportunity to make
amends.  I hope that in the future we may
have the opportunity to restore your trust in Harry and David. Sincerely, Executive
Services

Dear Mr. [redacted], We appreciate your contacting us regarding the receipt of promotional emails from our company. I deeply regret that you found it necessary to contact us more than once and wish to confirm actions taken. Please accept my apologies that your request was not acted upon when you...

initially contacted us. Actions taken to address your concerns include the following: Your email address has been globally opted out, thus will receive no automated transactional emails. Additionally, our email vendor has been advised to remove your email address from the database. This action took effect immediately. However, since our email broadcasts are prepared well in advance, you may receive a few more. We regret the inconvenience you have experienced. I hope that in the future we may have the opportunity to restore your confidence in Harry and David. If I may be of further assistance, please let me know. Best wishes, Executive Services Harry and David Corporation

Dear Mr. and Mrs. [redacted]:
We are very sorry for the frustration and inconvenience we may have caused you this order.
As per our conversation on January 20, 2016, a replacement was sent to your recipient Mr. [redacted] of the 4 inch Vibrant Mini Rose Triple and was delivered on January...

22, 2016.
We’re sorry for any disappointment this may have caused and hope the gift brought your recipient all of the enjoyment intended. We further appreciate you given us the opportunity to restore your confidence in us.
Best wishes,
Sales and Service
www.harryanddavid.com

Complaint: [redacted]I am rejecting this response because: I spoke with you all in mid-Dec and provided you with my contact information including my cell number. You continue to refuse to update your systems. In fact, I spoke with Christina from Executive Services who admitted how badly your company has performed and graciously sent me English Muffins as a gift. The problem is that I still have no explanation for how the orders were placed without my consent. Christina promised that I would receive a call with an explanation.  I have given your company my contact info several times. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Ms. [redacted],
 
We were very dismayed to learn of your order experience this season.  Thank you for bringing it to our attention so we may address this issue.  We have fully refunded your order and we hope your recipients receive your thoughtful gifts with the sentiments you...

had originally intended.  We truly are sorry for the frustration and inconvenience this may caused you.
 
Your satisfaction is of paramount importance to us.
 
Harry and David.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They did send me a complimentary gift box for all of my troubles.  It was very good.  Their products are always outstanding. 
My only problems were being double billed and when I cancelled my order, the amount of time it took to get my refund.  Also, I should have gotten an e-mail confirming my cancellation, which does not seem to be a practice of theirs.  You have to special request that and get back in the phone queue and wait.
Sincerely, [redacted]

January 16, 2017
 
 
 
Dear Mr. [redacted]:
We regret any disappointment this issue may have caused and have appreciated the opportunity to make amends.  At this time, we feel we have reached a fair and equitable resolution far beyond our guarantee.
 
Your satisfaction is of paramount importance.
 
Best wishes,
 
Harry and David

Dear Mr. [redacted]:
 
We owe you an apology.  We were informed by the Revdex.com that you had filed a complaint concerning the duplicate charges occurring to your bankcard. Thank you for taking the time to do so.  We have been able to identify an error in the system,...

which is currently being addressed by the highest levels of IT.
 
As per our discussion on December 21, 2016, these duplicate charges have in fact been removed. I am truly sorry that this inconvenience occurred.
 
We regret any disappointment this may have caused and appreciate the opportunity to make amends.  If we may be of further assistance, please let us know.
 
 
Best wishes,
 
Harry and David

Dear Ms. [redacted]:
 
Thank you for contacting our offices regarding the Royal Riviera Pear gifts that were delivered to your recipients for the upcoming holiday season.
 
I would like to explain that the guarantee statement included in our catalogs and online, “You and those who...

receive your gifts must be delighted, or we’ll make it right with either an appropriate replacement or refund. Always.” We are more than willing to send a replacement of comparable value to recipients who have received our gifts. As this was discussed on December 2, 2016.
 
I have been awaiting your return call as to which action you would like to pursue. We trust our action will resolve the issue, Ms. [redacted], and appreciate the opportunity to demonstrate the sincerity of our guarantee.
 
Sincerely,
 
Harry and David

January 16, 2017
Dear Ms. [redacted]:
 
We are very sorry for the frustration and inconvenience we may have caused you this season.
 
We want to thank you for our conversation we had on January 16th 2017 and letting us explain the situation.
 
We regret the...

inconvenience you have experienced, Ms. [redacted], and sincerely appreciate your patience and understanding.  I hope that in the future we may have the opportunity to restore your confidence in Harry and David.
 
Best wishes,
Harry and David

Dear Mr. [redacted],
Thank you for contacting us concerning the need to change delivery date for your recipient.  We again apologize for the wait time incurred while calling into our customer service line.  We were happy to assist you in ensuring that the gift did arrive on...

time.
 
Your satisfaction is of paramount importance to us.
 
Harry and David