Harte Infiniti, Inc.

Complaint: [redacted]
I am rejecting this response because:
I am still waiting for my refund of $500. In addition, repairs for my front driver's side wheel and rear bumper have not been done as of yet.
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Cannot accept until refund received. Response said processed 042116 but no refund yet.
Sincerely,
[redacted]

Harte Infiniti is more than happy to process the cancellation for [redacted].  Unfortunately we do not have the documentation necessary to complete this request at this time.  Please ask [redacted] to submit proof of payoff and mileage at time of cancellation  so that I can get this...

request completed.I apologize for any inconvenience [redacted] may have experienced during this process.  She can reach out to me directly- [redacted].Thank you,Erin T[redacted]Director of CommunicationsHarte Auto Group

Complaint: [redacted]
I am rejecting this response because, as documented by [redacted], the oil and coolant levels in the car were normal after the car died and at the time of delivery to Harte.  Harte's response included several mis-statements and inaccurate conclusions:
    -The engine light was not on at the time of the failure nor when the car was delivered to Harte;
    -The car had sufficient oil immediately prior to delivery to Harte;
     -Harte intimates that Infiniti (the manufacturer) makes the warranty decision.  I called Infiniti regarding this and was told that the manufacturer relies on the Dealer's decision and does NO independent assessment; and
     -Harte's Work Order has an open date of 5/01/15 despite the fact that the car was not delivered to Harte until 5/04/15.
It is much more likely that the failure was caused by timing chain and camshaft actuator problems known to occur in later model [redacted] (Infiniti) engines.
This car has had all recommended interval oil changes using Infiniti oil purchased from Harte.  The car has never required any additional oil between oil changes nor were there any apparent oil leaks prior to this incident.  There was no oil under the car when it was picked up by [redacted] and there was sufficient oil in the car (per a dip stick check) when the car was in the care of [redacted].
I have attached a document from [redacted] as well as the Harte Infiniti Work Order No. [redacted] for your review.
Sincerely,
[redacted]

We spoke with [redacted] and have agreed to refund her $500 to cover her deductible.  We have also agreed to repair the bumper and refinish the wheel.  Per her request, this work will be done at a different body shop as she does not want to interact...

with the staff at Harte Collision Center.
Thank you,
Erin Touponse

Complaint: [redacted]
I am rejecting this response because: The following statements are untrue:
1. The vehicle was brought to Harte on ay 4, 2015
2. At No point after 3/3./2015 was Any oil added to the vehicle
We also reject Harte's Statement that hey reported "Facts" to [redacted].
We have attached a Statement of facts submitted [redacted] Service, My agent in this matter, a certified [redacted]  Automobile Technician.
This is an accurate and factual report of what exactly transpired.
It is our contention that this failure was due to a timing chain malfunction known to [redacted] engines  which falls within their Power Train warrantee as acknowledged by  Infiniti Customer service.
It also should be noted that at NO time did any warning light come on prior to the autos failure. Harte's contention that the Oil Pressure light is no sensitive to oil level is not supported by basic fluid mechanics
Sincerely,
[redacted]