Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Refund has still not posted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] - We are extremely sorry for the delay and inconvenienceWe will look into this immediately and respond in a timely mannerThank you,Johanna M***Legal Department
Six months after the customer received his TV, he claims he opened it and it was defective The customer contacts Tiger and rightfully so, he is referred to the manufacturer (Seiki), since he is covered under their warranty at this point The customer does not contact Seiki and instead files a complaint with the Revdex.com Upon Tiger receiving the complaint, we escalate it over to SeikiBoth Seiki and Tiger call the customer on two separate attempts to have the unit serviced per the warranty rules and the customer outright refuses to be helped When he is asked what is wrong with the TV, he hangs up on the supervisor who had attempted to reach out and assist him.We have in good faith attempted to assist the customer on numerous occasions and service the TVHowever, the customer continues to ask for a refund but as you can understand, requesting a refund for an item he has had in his possession for over months is not a reasonable request nor does it fall within the return policy.I am requesting that the Revdex.com close this case being that Tiger has done everything possible to assist the customerJohanna [redacted] ***Executive Assistant to Eric Lerner, General CounselLegal Department [redacted] ***Direct: ###-###-#### | Fax: ###-###-#### [redacted]
We apologize to our customer for the inconvenience he is having with this item The television was ordered on [redacted] and delivered on 4** According to our records, the customer did not contact TigerDirect in regards to any problems with the television until 10** Since the product is advertised with a day defective return policy through TigerDirect and year manufacturer warranty, on 10**, the customer was properly referred to contact the manufacturer According to the manufacturer, they have no record of the customer attempting to contact them Upon receiving an email from the customer on 10**, we immediately on the customer’s behalf asked Seiki to reach out to the customer and offer to service the television Seiki contacted the customer and according to Seiki management, the customer refused any assistance and simply requested a refund from them The manufacturer cannot provide customers a refund they can only service the product against any defects We reached to the customer directly in attempts to assist with this problem The customer refused any assistance and disconnected the call with our supervisor while he was trying to assist him The customer did not admit to the item being defective, he mentioned to our supervisor that the TV did not work with his devices We have in good faith attempted to assist the customer by offering to have the television serviced through the manufacturer The customer has refused any assistance from TigerDirect or the manufacturer Due to the time elapsed from purchase date to today, the customer is not entitled to a refund but is covered through the manufacturer warranty If the customer is indeed having a problem with the television we would happy to arrange a callback from the manufacturer Please feel free to reach out to me if our customer changes his mind as to this or, if you have any further questions or concerns Thank you.Best regards,Rogelio I***Customer Service Manager [redacted]
Is there a way for the customer Ronald Pampanini to send us a copy of the email he received regarding the refund? Carolyn G [redacted] Legal DepartmentSystemax Inc
We sincerely apologize for this customer's negative experience with Systemax Inc., and are actively working to correct this complaint A refund check is scheduled to be printed for the customer, however we have recently been experiencing an error in our automatic check processing system The bank and our IT department are currently working on this issue, but we have not been given an expected time that this error will be fixed We will process the customer's refund check as soon as possible If there is anything else we can do to accommodate the customer, please don't hesitate to contact us againSincerely, Carolyn G [redacted] Systemax Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear [redacted] , Thank you for the attachments provided. Your receipt states that you purchased a 3 year TV Protection Plan warranty through SquareTrade. Additionally, your second attachment clearly states that the warranty is provided by: SquareTrade Inc. Did you submit a claim with SquareTrade directly? TigerDirect was not and is still not responsible for the repair of the Television. Provided that your warranty has not lapsed, submitting a claim through SquareTrade is simple and quick. Please visit their website at [redacted] for more information. Please let us know if there is anything else we can help you with. Legal Department Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached the documents required by SystemaxThe order receipt is included and the warranty details are attachedThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Wow, what a shady business! I requested a refund for this defective item, EVERYONE denied my request for refundI was sold defective products, which were also misleading, now everyone refuses to accept their faulty merchandise back.I WANT A REFUND!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We sincerely apologize to our customer for the negative experience he had with our company. We have confirmed that a refund was processed for the returned case on 7/**/15. We also verified with *** *** yesterday, 7/**, that he did not pay to ship the case back to
*** and that he used our own *** label. As a courtesy and due to the inconvenience our customer went through with this order, we have also refunded him for the cpu cooler and instructed him that he did not need to return the product at this point. *** *** was content that we contacted him today via phone and that his concerns with *** were resolved.Thank you,*** ***
*** ***
A refund check in the amount of $has been printed and will be mailed to the customer today 9/**/to the following address: *** *** *** *** *** ***. Please note check number is ***. If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again. Sincerely, Carolyn G***Systemax, Inc
We sincerely apologize for this customer's negative experience with TigerDirect. The TigerDirect system was shut down on June 28th so that it could be moved and installed in the corporate office and is not expected to be up and running until July 29th, (tentative) At this time no
one has access to the TigerDirect system or TigerDirect orders. The email address that is active for TigerDirect customers does have an auto response to alert the customer that the system is not accessible at this time and once it is all inquiries will be answered in the order in which received
Unfortunately, until we regain access to the Tiger system there is nothing that can be done
Sincerely, Carolyn G***Systemax Inc
We sincerely apologize to the customer for the negative experience he had with our company. We have issued a customer a full refund in the amount of $back to his original Discover cardWe spoke to *** *** on 7/** to confirm that the issue had been resolved and he was content that we
had resolved it and called him. If you have any further questions or concerns, please feel free to contact Roger I*** at *** Best regards,Johanna M*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I requested a refund for this defective TV and they refused, horrible service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11562046, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Ronald Pampanini
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Refund has still not posted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] - We are extremely sorry for the delay and inconvenienceWe will look into this immediately and respond in a timely mannerThank you,Johanna M***Legal Department
Six months after the customer received his TV, he claims he opened it and it was defective The customer contacts Tiger and rightfully so, he is referred to the manufacturer (Seiki), since he is covered under their warranty at this point The customer does not contact Seiki and instead files a complaint with the Revdex.com Upon Tiger receiving the complaint, we escalate it over to SeikiBoth Seiki and Tiger call the customer on two separate attempts to have the unit serviced per the warranty rules and the customer outright refuses to be helped When he is asked what is wrong with the TV, he hangs up on the supervisor who had attempted to reach out and assist him.We have in good faith attempted to assist the customer on numerous occasions and service the TVHowever, the customer continues to ask for a refund but as you can understand, requesting a refund for an item he has had in his possession for over months is not a reasonable request nor does it fall within the return policy.I am requesting that the Revdex.com close this case being that Tiger has done everything possible to assist the customerJohanna [redacted] ***Executive Assistant to Eric Lerner, General CounselLegal Department [redacted] ***Direct: ###-###-#### | Fax: ###-###-#### [redacted]
We apologize to our customer for the inconvenience he is having with this item The television was ordered on [redacted] and delivered on 4** According to our records, the customer did not contact TigerDirect in regards to any problems with the television until 10** Since the product is advertised with a day defective return policy through TigerDirect and year manufacturer warranty, on 10**, the customer was properly referred to contact the manufacturer According to the manufacturer, they have no record of the customer attempting to contact them Upon receiving an email from the customer on 10**, we immediately on the customer’s behalf asked Seiki to reach out to the customer and offer to service the television Seiki contacted the customer and according to Seiki management, the customer refused any assistance and simply requested a refund from them The manufacturer cannot provide customers a refund they can only service the product against any defects We reached to the customer directly in attempts to assist with this problem The customer refused any assistance and disconnected the call with our supervisor while he was trying to assist him The customer did not admit to the item being defective, he mentioned to our supervisor that the TV did not work with his devices We have in good faith attempted to assist the customer by offering to have the television serviced through the manufacturer The customer has refused any assistance from TigerDirect or the manufacturer Due to the time elapsed from purchase date to today, the customer is not entitled to a refund but is covered through the manufacturer warranty If the customer is indeed having a problem with the television we would happy to arrange a callback from the manufacturer Please feel free to reach out to me if our customer changes his mind as to this or, if you have any further questions or concerns Thank you.Best regards,Rogelio I***Customer Service Manager [redacted]
According to our records, the order shipped todayWe called the customer, no answer; sent emailWe apologize for any inconvenience caused?
Is there a way for the customer Ronald Pampanini to send us a copy of the email he received regarding the refund? Carolyn G [redacted] Legal DepartmentSystemax Inc
We sincerely apologize for this customer's negative experience with Systemax Inc., and are actively working to correct this complaint A refund check is scheduled to be printed for the customer, however we have recently been experiencing an error in our automatic check processing system The bank and our IT department are currently working on this issue, but we have not been given an expected time that this error will be fixed We will process the customer's refund check as soon as possible If there is anything else we can do to accommodate the customer, please don't hesitate to contact us againSincerely, Carolyn G [redacted] Systemax Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear [redacted] , Thank you for the attachments provided. Your receipt states that you purchased a 3 year TV Protection Plan warranty through SquareTrade. Additionally, your second attachment clearly states that the warranty is provided by: SquareTrade Inc. Did you submit a claim with SquareTrade directly? TigerDirect was not and is still not responsible for the repair of the Television. Provided that your warranty has not lapsed, submitting a claim through SquareTrade is simple and quick. Please visit their website at [redacted] for more information. Please let us know if there is anything else we can help you with. Legal Department Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached the documents required by SystemaxThe order receipt is included and the warranty details are attachedThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Wow, what a shady business! I requested a refund for this defective item, EVERYONE denied my request for refundI was sold defective products, which were also misleading, now everyone refuses to accept their faulty merchandise back.I WANT A REFUND!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We sincerely apologize to our customer for the negative experience he had with our company. We have confirmed that a refund was processed for the returned case on 7/**/15. We also verified with *** *** yesterday, 7/**, that he did not pay to ship the case back to
*** and that he used our own *** label. As a courtesy and due to the inconvenience our customer went through with this order, we have also refunded him for the cpu cooler and instructed him that he did not need to return the product at this point. *** *** was content that we contacted him today via phone and that his concerns with *** were resolved.Thank you,*** ***
*** ***
A refund check in the amount of $has been printed and will be mailed to the customer today 9/**/to the following address: *** *** *** *** *** ***. Please note check number is ***. If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again. Sincerely, Carolyn G***Systemax, Inc
We sincerely apologize for this customer's negative experience with TigerDirect. The TigerDirect system was shut down on June 28th so that it could be moved and installed in the corporate office and is not expected to be up and running until July 29th, (tentative) At this time no
one has access to the TigerDirect system or TigerDirect orders. The email address that is active for TigerDirect customers does have an auto response to alert the customer that the system is not accessible at this time and once it is all inquiries will be answered in the order in which received
Unfortunately, until we regain access to the Tiger system there is nothing that can be done
Sincerely, Carolyn G***Systemax Inc
We sincerely apologize to the customer for the negative experience he had with our company. We have issued a customer a full refund in the amount of $back to his original Discover cardWe spoke to *** *** on 7/** to confirm that the issue had been resolved and he was content that we
had resolved it and called him. If you have any further questions or concerns, please feel free to contact Roger I*** at *** Best regards,Johanna M*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I requested a refund for this defective TV and they refused, horrible service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11562046, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Ronald Pampanini