Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This whole situation originated because their gift card database was supposedly down, but that was resolved as of August *** (see attached.) Now it's over a month later and they can't cut a check because their "automatic check writing" system is down I find it hard to believe that a company as large as Systemax experiences technical difficulties on a regular basis It is hard for me to fathom how a company with an A+ Revdex.com rating can't cut a manual check in this situation and credit their own internal accounting systems once they are back online!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Is there a way for the customer Ronald Pampanini to send us a copy of the email he received regarding the refund? Carolyn G[redacted]Legal DepartmentSystemax Inc.
We apologize to our customer for the inconvenience he is having with this item. The television was ordered on 4/**/** and delivered on 4/**/**. According to our records, the customer did not contact TigerDirect in regards to any problems with the television until 10/**/**. ...
Since the product is advertised with a 30 day defective return policy through TigerDirect and 1 year manufacturer warranty, on 10/**/**, the customer was properly referred to contact the manufacturer. According to the manufacturer, they have no record of the customer attempting to contact them. Upon receiving an email from the customer on 10/**/**, we immediately on the customer’s behalf asked Seiki to reach out to the customer and offer to service the television. Seiki contacted the customer and according to Seiki management, the customer refused any assistance and simply requested a refund from them. The manufacturer cannot provide customers a refund they can only service the product against any defects.
We reached to the customer directly in attempts to assist with this problem. The customer refused any assistance and disconnected the call with our supervisor while he was trying to assist him. The customer did not admit to the item being defective, he mentioned to our supervisor that the TV did not work with his devices. We have in good faith attempted to assist the customer by offering to have the television serviced through the manufacturer. The customer has refused any assistance from TigerDirect or the manufacturer. Due to the time elapsed from purchase date to today, the customer is not entitled to a refund but is covered through the manufacturer warranty. If the customer is indeed having a problem with the television we would happy to arrange a callback from the manufacturer. Please feel free to reach out to me if our customer changes his mind as to this or, if you have any further questions or concerns. Thank you.Best regards,Rogelio I[redacted]Customer Service Manager[redacted]
Six months after the customer received his TV, he claims he opened it and it was defective. The customer contacts Tiger and rightfully so, he is referred to the manufacturer (Seiki), since he is covered under their warranty at this point. The customer does not contact Seiki and instead files a complaint with the Revdex.com. Upon Tiger receiving the complaint, we escalate it over to Seiki. Both Seiki and Tiger call the customer on two separate attempts to have the unit serviced per the warranty rules and the customer outright refuses to be helped. When he is asked what is wrong with the TV, he hangs up on the supervisor who had attempted to reach out and assist him.We have in good faith attempted to assist the customer on numerous occasions and service the TV. However, the customer continues to ask for a refund but as you can understand, requesting a refund for an item he has had in his possession for over 6 months is not a reasonable request nor does it fall within the return policy.I am requesting that the Revdex.com close this case being that Tiger has done everything possible to assist the customer. Johanna [redacted]Executive Assistant to Eric Lerner, General CounselLegal Department[redacted]Direct: ###-###-#### | Fax: ###-###-#### [redacted]
[redacted] - We are extremely sorry for the delay and inconvenience. We will look into this immediately and respond in a timely manner. Thank you,Johanna M[redacted]Legal Department
To Whom It May Concern: We appreciate our patient taking the time to bring their concerns to our attention. Please know that addressing our patient's concerns is extremely important to us and we regret any frustration or inconvenience this situation has caused them. The patient stated they have...
inquired on multiple occasions to discover exactly what charges are included in the remaining account balance of $165.45. I am very sorry that the patient has had to endure frustration in attempting to get a clear answer to their question. I have reviewed the account and the remaining balance is as follows: Self-Administered Drugs: $203.00 The Facility gives the patient an 85% discount on this type of denied charge, and in this case it leaves a patient responsibility of $30.45. Private Room Charge: $135.00 We had the nurse audit team review this charge and since the private room was necessary for the patient's care, this balance is not a responsibility of the patient. In summary, as a patient courtesy the $30.45 balance is being adjusted. Also since the patient is not responsible for the private room charge difference, that balance is also being written off. This leaves the patient balance at $0.00. I will send the patient an updated statement within 7 business days showing that nothing is owed. We appreciate the opportunity to serve this patient. They are a valued customer and we are committed to providing the best service possible to all of our patients. If I may be of further assistance, please have the patient contact me directly at [redacted].
We sincerely apologize for this customer's negative experience with Systemax Inc., and are actively working to correct this complaint. A refund check is scheduled to be printed for the customer, however we have recently been experiencing an error in our automatic check...
processing system. The bank and our IT department are currently working on this issue, but we have not been given an expected time that this error will be fixed. We will process the customer's refund check as soon as possible. If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again. Sincerely, Carolyn G[redacted] Systemax Inc.
Dear [redacted], Thank you for the attachments provided. Your receipt states that you purchased a 3 year TV Protection Plan warranty through SquareTrade. Additionally, your second attachment clearly states that the warranty is provided by: SquareTrade Inc. Did you submit a claim with SquareTrade directly? TigerDirect was not and is still not responsible for the repair of the Television. Provided that your warranty has not lapsed, submitting a claim through SquareTrade is simple and quick. Please visit their website at [redacted] for more information. Please let us know if there is anything else we can help you with. Legal Department Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Refund has still not posted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
While it is true that TigerDirect was the reseller of this item, any warranty would have been serviced through the extended warranty provider if it was purchased at the point of sale. Therefore the customer must verify through the paperwork provided to her at the time of purchase to determine...
who the provider was and how long the plan was purchased for. Because TigerDirect was sold to PCM in 2015, the history of such purchases are unavailable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This whole situation originated because their gift card database was supposedly down, but that was resolved as of August *** (see attached.) Now it's over a month later and they can't cut a check because their "automatic check writing" system is down I find it hard to believe that a company as large as Systemax experiences technical difficulties on a regular basis It is hard for me to fathom how a company with an A+ Revdex.com rating can't cut a manual check in this situation and credit their own internal accounting systems once they are back online!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
According to our records, the order shipped today. We called the customer, no answer; sent email. We apologize for any inconvenience caused. ?
Is there a way for the customer Ronald Pampanini to send us a copy of the email he received regarding the refund? Carolyn G[redacted]Legal DepartmentSystemax Inc.
We apologize to our customer for the inconvenience he is having with this item. The television was ordered on 4/**/** and delivered on 4/**/**. According to our records, the customer did not contact TigerDirect in regards to any problems with the television until 10/**/**. ...
Since the product is advertised with a 30 day defective return policy through TigerDirect and 1 year manufacturer warranty, on 10/**/**, the customer was properly referred to contact the manufacturer. According to the manufacturer, they have no record of the customer attempting to contact them. Upon receiving an email from the customer on 10/**/**, we immediately on the customer’s behalf asked Seiki to reach out to the customer and offer to service the television. Seiki contacted the customer and according to Seiki management, the customer refused any assistance and simply requested a refund from them. The manufacturer cannot provide customers a refund they can only service the product against any defects.
We reached to the customer directly in attempts to assist with this problem. The customer refused any assistance and disconnected the call with our supervisor while he was trying to assist him. The customer did not admit to the item being defective, he mentioned to our supervisor that the TV did not work with his devices. We have in good faith attempted to assist the customer by offering to have the television serviced through the manufacturer. The customer has refused any assistance from TigerDirect or the manufacturer. Due to the time elapsed from purchase date to today, the customer is not entitled to a refund but is covered through the manufacturer warranty. If the customer is indeed having a problem with the television we would happy to arrange a callback from the manufacturer. Please feel free to reach out to me if our customer changes his mind as to this or, if you have any further questions or concerns. Thank you.Best regards,Rogelio I[redacted]Customer Service Manager[redacted]
Six months after the customer received his TV, he claims he opened it and it was defective. The customer contacts Tiger and rightfully so, he is referred to the manufacturer (Seiki), since he is covered under their warranty at this point. The customer does not contact Seiki and instead files a complaint with the Revdex.com. Upon Tiger receiving the complaint, we escalate it over to Seiki. Both Seiki and Tiger call the customer on two separate attempts to have the unit serviced per the warranty rules and the customer outright refuses to be helped. When he is asked what is wrong with the TV, he hangs up on the supervisor who had attempted to reach out and assist him.We have in good faith attempted to assist the customer on numerous occasions and service the TV. However, the customer continues to ask for a refund but as you can understand, requesting a refund for an item he has had in his possession for over 6 months is not a reasonable request nor does it fall within the return policy.I am requesting that the Revdex.com close this case being that Tiger has done everything possible to assist the customer. Johanna [redacted]Executive Assistant to Eric Lerner, General CounselLegal Department[redacted]Direct: ###-###-#### | Fax: ###-###-#### [redacted]
[redacted] - We are extremely sorry for the delay and inconvenience. We will look into this immediately and respond in a timely manner. Thank you,Johanna M[redacted]Legal Department
To Whom It May Concern: We appreciate our patient taking the time to bring their concerns to our attention. Please know that addressing our patient's concerns is extremely important to us and we regret any frustration or inconvenience this situation has caused them. The patient stated they have...
inquired on multiple occasions to discover exactly what charges are included in the remaining account balance of $165.45. I am very sorry that the patient has had to endure frustration in attempting to get a clear answer to their question. I have reviewed the account and the remaining balance is as follows: Self-Administered Drugs: $203.00 The Facility gives the patient an 85% discount on this type of denied charge, and in this case it leaves a patient responsibility of $30.45. Private Room Charge: $135.00 We had the nurse audit team review this charge and since the private room was necessary for the patient's care, this balance is not a responsibility of the patient. In summary, as a patient courtesy the $30.45 balance is being adjusted. Also since the patient is not responsible for the private room charge difference, that balance is also being written off. This leaves the patient balance at $0.00. I will send the patient an updated statement within 7 business days showing that nothing is owed. We appreciate the opportunity to serve this patient. They are a valued customer and we are committed to providing the best service possible to all of our patients. If I may be of further assistance, please have the patient contact me directly at [redacted].
We sincerely apologize for this customer's negative experience with Systemax Inc., and are actively working to correct this complaint. A refund check is scheduled to be printed for the customer, however we have recently been experiencing an error in our automatic check...
processing system. The bank and our IT department are currently working on this issue, but we have not been given an expected time that this error will be fixed. We will process the customer's refund check as soon as possible. If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again. Sincerely, Carolyn G[redacted] Systemax Inc.
Dear [redacted], Thank you for the attachments provided. Your receipt states that you purchased a 3 year TV Protection Plan warranty through SquareTrade. Additionally, your second attachment clearly states that the warranty is provided by: SquareTrade Inc. Did you submit a claim with SquareTrade directly? TigerDirect was not and is still not responsible for the repair of the Television. Provided that your warranty has not lapsed, submitting a claim through SquareTrade is simple and quick. Please visit their website at [redacted] for more information. Please let us know if there is anything else we can help you with. Legal Department Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Refund has still not posted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
While it is true that TigerDirect was the reseller of this item, any warranty would have been serviced through the extended warranty provider if it was purchased at the point of sale. Therefore the customer must verify through the paperwork provided to her at the time of purchase to determine...
who the provider was and how long the plan was purchased for. Because TigerDirect was sold to PCM in 2015, the history of such purchases are unavailable.