Hasselberg, Rock, Bell & Kuppler LLP

January 22, ? Cincinnati Revdex.com Attn: *** *** E4th Street, Suite Cincinnati, OH ? Re:? Complaint ID ***; *** *** ? Dear *** ***: ? We are in receipt of *** ***’s additional concerns, and appreciate the opportunity to respond.? ? In accordance with the Elastic Credit Agreement and Terms and Conditions, Minimum Charge fees will continue to accrue for each billing cycle that a principal balance is carried overAs a semi-monthly customer, *** *** can expect to accrue Minimum Charge Fees up to $for each billing cycle that has a principal balance carried into it.? Please refer to the Agreement available on our website (https://www.elastic.com/terms-and-conditions) for specifics.? This describes the accrual process, and provides a Schedule of Minimum Charges (Finance Charges), which displays the amount of that fee in relation to the specific amount of the principal balance that is carried over.? ? Payment plans are offered as a courtesy to assist customers who have difficulty making paymentsas originally agreed when they accepted the Elastic Credit Agreement and Terms and Conditions.? The payment plan that we previously offered was to repay principal onlyIf *** *** accepts a payment plan, Minimum Charge fees will continue to accrue (and will be accounted for on periodic statements); however, we will not require repayment of the fees as long as *** *** complies with the payment plan.? If *** *** does not pay as agreed to in the plan, the account will revert to the original terms, and the accrued fees will be due in accordance with the Elastic Credit Agreement and Terms and Conditions ? As we have advised previously, we do not formally participate in debt consolidation, but we will accept and apply any payment submitted to *** ***’s account, whether it is sent directly or from her debt consolidation companyShe was explicitly advised during a call on November 16, that ACH payments from her debt consolidation company would need to include her name, but was advised that a paper check would likely be best? Again, the plan we previously offered is the best plan currently available to assist *** *** with repayment over time; currently, a maximum of twelve monthsHer account has been charged off.? We encourage *** *** to call our account services department at 888-225-for further assistance? Thank you for the opportunity to address this matter.? ? Sincerely, ? Robert S*** Deputy General Counsel, Vice President Republic Bank & Trust Company

Revdex.com contacted consumer and consumer indicated that some of the language on the advertisement included cash advance fee, no interest or stop paying interest and had an enrollment code, but didn't say anything about the fee being monthly

Ms*** ***,? Please find the attached answer to *** ***'s complaint.? If you have any questions, please contact me.? Sincerely,? Robert S*Vice President, Associate CounselRepublic Bank & Trust Company***June 7, 2017Cincinnati Revdex.com Attn: *** *** E4th Street, Suite Cincinnati, OH 45202Re: Complaint ID ***; *** ***Dear *** ***:We are in receipt of the referenced consumer complaint, and appreciate the opportunity to respond.Elastic is not a “loan”; rather, it is a revolving line of credit product offered by Republic Bank & Trust Company, member FDICCustomers may take cash advances, up to their assigned credit limitThe Elastic product is offered by invitation, and consumers must submit an application via www.elastic.com - the website provides detailed information about Elastic, what it costs and how it worksIn addition, when a consumer applies for an Elastic line of credit, they are required to consent to the Elastic Credit Agreement and Terms and Conditions in order to open an account.The Agreement includes Federal Truth in Lending disclosures which clearly state that two types of fees will be assessed ??" a Cash Advance Fee as a percentage of each advance, and a Minimum Charge fee (Finance Charge) which may accrue to the account each billing cycle for which a balance is carried overThe Agreement also provides a Schedule of Minimum Charges which displays the exact amount of the Minimum Charge that will be assessed each billing cycle in relation to the principal amount carried overBelow is an image of the portion of *** ***’s application, wherein she acknowledged her understanding and consent (we have partially redacted for privacy):According to our records, *** *** has taken separate cash advances, totaling $Each time she requested an advance, before finalizing the transaction, she was presented with a? screen that displayed the amount of her next three paymentsThis step allowed her the opportunity to see the impact that the cash advance would have on her future payment amounts, before following through with the requestWhen the principal balance is higher, a higher minimum charge is assessed, so the payment amount will also be greaterHowever, as the principal balance is paid down, a lower minimum charge is assessed, so the periodic payment will be reduced.*** *** may review the Elastic Credit Agreement and Terms and Conditions at any time on the Elastic websiteIf she has any questions or requires further assistance, we encourage her to call customer support at 888-225-0080.Sincerely,Robert S*** Associate Counsel, Vice President ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I received another statement and more fees were addedWill this amount continue to grow if I don't make the minimum payment? I am most certainly willing to begin making payments each month with what I can affordElastic deserves their money, however, they are not very helpful when it comes to making payment arrangementsThey proposed one option and that was it and said that is all they can doDefinitely not understanding of people in hard? financial times.? If Elastic will accept payments from my Debt management program, *** *** *** ***, I will be begin making payments to them to begin bringing this balance down
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***? no I HAVEN'T HEARD ANYTHING FROM ELASTIC CONCERNING THE INCREASE UNTIL I GOT SOME MORE MONEY FROM THEM.? THAT WAS SUPORT TO BE A ONE TIME? FEE ON EACH WITHDRAW OF MONEY I GOT FROM THEMALL AT ONCE I GOT AN EMAIL TELLING ME ABOUT THE INCREASE ON EVERY TIME GET SOME FROM THE ACCOUNT.?

June 8, ? ? Cincinnati Revdex.com Attn: *** *** E4th Street, Suite Cincinnati, OH ? ? Re:? Complaint ID ***; *** *** ? Dear *** ***: ? We are in receipt of *** ***’s follow up to our initial response, and appreciate the opportunity to respondFirst, we want to assure *** *** that Elastic has not left any threatening messages as described in this complaint.? We agree that such a message is unacceptable, and suspect that she may have received a call from a phony debt collector, misrepresenting themselves as Elastic.? She may call 888-225-to verify the validity of any communication she receives purporting to be from Elastic? We believe that our initial response addresses the concerns that *** *** has raised regarding Elastic feesWe reiterate that all of the terms specific to her application, and to her account, were disclosed before she accepted any funds*** *** agreed to the Elastic Credit Agreement and Terms and Conditions when she submitted her application on 11/11/In addition, each time she initiated an advance transaction, she was presented with a screen that displayed the amounts due for her next three payments.? Please note that she took seven separate cash advances (the first one on 11/28/2016, and most recently on 3/4/2017).? Our records do not indicate that *** *** ever contacted Elastic (prior to this complaint) to discuss her apparent misunderstanding of the fees charged, or to notify us that the terms of her account conflicted with the “ad” to which she has referred? Elastic does not advertise ??" the Elastic product is available by invitation only, which means that *** *** received a letter or an email, inviting her to apply for an Elastic account ??" perhaps she is referring to this invitation.? The invitation included the following statement: ? Each Cash Advance from the Elastic line of credit is subject to a 5% or 10% Cash Advance Fee depending on your billing cycleA portion of your principal is due each billing cycle, and if you have an ongoing balance, a Minimum Charge of $to $will applySee the Elastic Credit Agreement and Terms and Conditions for additional information at www.Elastic.com/Terms-And-Conditions? As we advised in our previous response, *** *** recently agreed to a repayment arrangement.? She initially agreed to a payment plan on 4/13/2017, with the first payment due on 4/18/She did not keep that arrangement, but on 5/11/2017, we agreed to a new payment plan with the first payment due on 5/15/2017.? She did not make a payment, so that payment plan was also cancelled.? The debt was charged off in the amount of $on 5/20/when the account reached days past due*** *** called and spoke to an agent on 5/23/2017.? In reviewing the call, we found that the agent did not refuse to accept a partial payment, but did accurately advise *** *** that the account was no longer eligible for a payment plan, and that making a partial payment would not prevent the account from potentially being sold to a third party.? ? Thank you for the opportunity to address these additional concerns? Sincerely, ? Robert S*Vice President, Associate CounselRepublic Bank & Trust Company