Dear ***, I am in receipt of your complaint dated October 12, 2015, regarding Ms [redacted] and her claims of harassmentPlease be advised that each of Hatfield Portfolio Group LLC employees are trained and required to comply with the Fair Debt Collection Practices Act, as well as other state and federal laws.Although Hatfield Portfolio Group disputes the factual assertions alleged by Ms [redacted] in her complaint dated September 23rd, Hatfield Portfolio Group will cease all telephone communication with Ms ***Furthermore, Hatfield Portfolio Group would like to apologize for any inconvenience we may have caused regarding this matterAt no time were our intentions to harass, oppress, or anyone Ms [redacted] or any of her family members.In an effort to resolve this matter Hatfield Portfolio Group will remove all telephone numbers from Ms***’s accountAlso Ms***’s account will be closed and returned to our client for their reviewHatfield Portfolio Group would like to thank you for your courtesy and cooperation in this matterThank You, Hatfield Portfolio Group LLC
I am in receipt of your complaint dated August 12, regarding claims of harassment and 3rd party disclosure from Ms [redacted] Please be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other state and federal laws.Although Hatfield Portfolio Group disputes the factual assertions alleged by Ms [redacted] in her complaint dated August 12, Hatfield Portfolio Group will cease all communication with Ms [redacted] Please take note that Hatfield Portfolio Group has conducted a thorough investigation into the allegations of Ms [redacted] After reviewing all of the evidence accrued we were unable to locate proof of what’s being alleged by Ms [redacted] At no time were we able to discover any communication where MrRoth explained to any party that Ms [redacted] ’s wages would be garnishedFurthermore MrR [redacted] never insinuated that he belonged or had been hired by a legal firm.In an effort to resolve this matter Hatfield Portfolio Group will close Ms [redacted] ’s account and discontinue all collection attemptsHatfield Portfolio Group would like to apologize for any inconvenience we may have caused and hope both parties are able to move forward from this situation.Thank you for your courtesy and cooperation in this matter.Very Truly Yours,Hatfield Portfolio Group LLC
I am in receipt of your complaint dated November 10, 2015, regarding Ms [redacted] and her [redacted] accountPlease be advised that each of Hatfield Portfolio Group's employees are trained and required to comply with Fair Debt Collection Practices Act as well as other state and federal laws Although Hatfield Portfolio Group LLC disputes the factual assertions alleged by Ms [redacted] in her complaint dated November 10th, Hatfield Portfolio Group LLC will cease all collection efforts Please be advised that Hatfield Portfolio acquired Ms [redacted] 's account on July 11th, We were unable to contact Ms [redacted] until October 2, 2015, where she explained that she had paid off account with a previous agencyWe requested some sort of documentation providing proof of payment which she agreed to produceOn October 6th, a Hatfield representative followed up with Ms [redacted] and she had yet to receive any documentation requestedThis was the last communication our agency has had with Ms [redacted] and according to our notes the account has been closedMs [redacted] 's account is still in our possession and has not been sold or outsourced to any other collection agencyIf Ms [redacted] is getting continuous debt collection calls I would assume the communications are pertaining to a different issueIn an effort to resolve Ms[redacted] 's complaint, her [redacted] account will remain closed and no collect efforts will be made in the futureUnfortunately, we are unable to remedy her issue regarding the credit bureau Only the company whom has reported the trade line on your credit report can update that specific trade lineHatfield Portfolio Group to date hasn't reported any inquiries or trade lines to Ms [redacted] 's credit reportHatfield Portfolio Group would like to wish Ms [redacted] best of luck in her future endeavors and would like to thank her for her courtesy and cooperation in this matterSincerely, Hatfield Portfolio Group LLC
Dear ***, I am in receipt of your complaint dated May 29th, regarding [redacted] and his request for all collection efforts to discontinuePlease be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act and other state and federal regulations.According to Mr [redacted] complaint he alleges that Hatfield Portfolio was told on multiple occasions to cease and desist all collection effortsPlease take note that Hatfield Portfolio had no communication with Mr [redacted] what so everFurthermore we attempted to communicate with [redacted] on all numbers listed in his name where we spoke with Mr [redacted] sister, *We attempted to reach Mr [redacted] multiple times on this number the 1st of which [redacted] stated she didn’t know the consumer [redacted] called back few weeks later stating that Mr [redacted] was her brotherWhen [redacted] was asked why her phone number showed up listed to Mr [redacted] she went on to explain that Mr [redacted] was also her landlord and all utilities were listed in his nameShe stated she had given the message to Mr [redacted] and “he will callback if he wants to”The call was discontinued and the number was removed from our databaseTherefore [redacted] has had no communication with Hatfield Portfolio and his claims that HPG was unwilling to comply with his request would seem to be untrue In an effort to resolve Mr [redacted] complaint, his account has been closed and returned to our clientHatfield Portfolio Group will discontinue all collection attempts regarding this matter Thank you for your courtesy and cooperation in this matter Very Truly Yours, Hatfield Portfolio Group LLC
July 14, 2015Revdex.com complaint ID: Attn: ***Dear ***,I am in receipt of your complaint dated May 27, regard [redacted] and his allegations of harassmentPlease be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other state and federal regulations.Although Hatfield Portfolio Group disputes the factual assertions alleged by Mr [redacted] in his complaint dated May 27th, Hatfield Portfolio Group will cease all telephone communication with Mr***Please take note that takes these particular allegations very seriously and have conducted a thorough investigation regarding Mr***’s claimsOn the initial call between Mr [redacted] and our representative the phone connection wasn’t the strongestUnfortunately due to the confusion between Mr [redacted] and our representative the call was terminated.Mr [redacted] then called back requesting to speak with a manager because he believed the call was terminated on purposeDuring this second communication Mr [redacted] explained the issue with [redacted] t and how there was some sort of confusion between whose responsible for the warrantyThroughout the communication our representative attempted to get a complete understanding of Mr***’s issueAt the end of the conversation our representative asked Mr [redacted] how long he was in possession of the productMr [redacted] stated he had the product for hunting season and the product began to fall apartOur representative then asked could the product be a “crummy” product, to which Mr [redacted] then answered, “not for $290.00”After that Mr [redacted] became upset and began to swear at our representative and the call was terminatedIt would seem that the frustration of the situation had gotten to Mr.***.Mr [redacted] then called back once again stating that he had been disrespected and spoken to in a rude mannerAfter Mr [redacted] explained the situation, once again, and expressed his dissatisfaction with the product, his creditor and Hatfield, it was agreed upon that the account would be put into a dispute status and no more attempts to collect the debt would be made.Hatfield Portfolio Group would like to apologize for any inconvenience we may have caused Mr [redacted] regarding his accountAt no time did Hatfield Portfolio or any of its representatives have any intentions on harassing himOur intentions were to work collectively with Mr [redacted] to come up with an arrangement to resolve his [redacted] t debtTherefore, Hatfield Portfolio Group will close Mr***’s account and discontinue all collection effortsShould you, Mr***, or anyone else have any questions or concerns pertaining to Mr***’ [redacted] account please feel free to contact my office directly at [redacted] .Thank you for your courtesy and cooperation in this matter.Hatfield Portfolio Group LLC
Dear ***, I am in receipt of a complaint dated June 26, regarding [redacted] and her request for documentation supporting her arrangement First I would like to apologize for the delayed response regarding this matter Also please be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other state and federal regulations On May 28th, Ms [redacted] spoke with a HPG representative regarding her delinquent [redacted] accountMs [redacted] and the representative reach a mutual agreement to resolve the debt with a specified arrangement, which she requested be put in writingMs [redacted] was emailed documentation on May 28th, June 23rd and mailed documentation on June 23rd as well as July 13thUnfortunately Ms [redacted] states she never received any of our correspondence and therefore has voided our arrangement to resolve the debt In an effort to resolve the complaint I have attached the correspondence to this response as well as forwarded them to Ms***’s personal emailAll future arrangements have been voided therefore no more payments will be debited from Ms***’s account without her approvalPlease feel free to contact our office directly toll free at [redacted] Thank you for you courtesy and cooperation in this matter Hatfield Portfolio Group
I am in receipt of your complaint dated February 1st, 2015, regarding Ms [redacted] and her claims of harassmentPlease be advised that each of Hatfield Portfolio Group's employees are trained and required to comply with Fair Debt Collection Practices Act as well as other state and federal lawsAlthough Hatfield Portfolio Group LLC disputes the factual assertions alleged by Ms [redacted] in her complaint dated February 1st, Hatfield Portfolio Group LLC will cease all collection efforts with Ms [redacted] Please be advised that Hatfield Portfolio Group received Ms [redacted] 's account on August 12th, Ms [redacted] reached an agreement with a Hatfield Portfolio representative however she was unable keep the arrangement due to her financial situationIn December 2015, Hatfield Portfolio sent a letter to Ms [redacted] offering a possible settlementHatfield Portfolio attempted to reach Ms [redacted] throughout January but there was no communication until February 1st, On this date, Ms [redacted] claimed to have paid another agency and seemed to be upset with our multiple attempts to contact herThe Hatfield representative explained that we have been attempting to resolve her debt since August and we were unaware of any other agency attempting to collect on her debtMs [redacted] became upset at this time insinuating that she was being called a liar, the call was termed due to her demeanorThe representative then attempted to reach Ms [redacted] to get to the bottom of her claims however she was still upset because of the previous communication, the call was termed once againAfter that communication Ms [redacted] 's account was put into a dispute status and all future collection efforts were put on hold until Hatfield was able to confirm what Ms [redacted] was allegingThe Hatfield representative forwarded Ms [redacted] 's information to management to look into the matter, management contact our client and was able to confirm Ms [redacted] 's claimsOnce again, Ms [redacted] account has been closed and no more collection attempts will be madeWe would like to apologize for any inconvenience we may have caused and wish Ms [redacted] the bestThank you for your courtesy and cooperation in this matterTruly Yours, Hatfield Portfolio Group LLC
I am in receipt of your email dated May 29th,
regarding *** *** and her communication with Hatfield Portfolio Group
LLCPlease be advised that each of Hatfield Portfolio Group’s employees are
trained and required to comply with the Fair Debt Collection Practices Act as
well
as other state and federal laws
After reviewing Ms***’s complaint we were unable to find
any evidence of her allegationsAt no time was Ms*** treated in a manner
that would be considered an attempt to oppress, harass, or abuseFurthermore
there are no attempts made to contact Ms***’s motherHowever an HPG
representative did speak with Ms***’s mother when they called Ms***’s
home numberShe took a message for Ms*** to return at a more convenient
time Additionally, Ms***’s was treated with the utmost respect while communicating
with HPG and in fact her mother gave the representative Ms***’s best point
of contact
In closing, Hatfield Portfolio Group was unable to locate
any evidence that would be considered “illegal” tactics or processesIn an
effort to resolve the issue Hatfield Portfolio will abide by Ms***’s
request and discontinue all communication with Ms*** in the futureMs
*** can continue to work with the original creditor regarding the debtPlease feel free to contact our office directly should there be any questions or concerns at ###-###-####
Thank you for your courtesy and cooperation regarding this
matter
Hatfield Portfolio Group LLC
I would like for you to inform the company of my complaint and advise them on the cease to contact. I would also like this to be recorded on the Revdex.com files so that others know what kind of buisness is conducted with this companyNo person deserves the blatant
disrespect that these people are giving. Thank You, Danny R*** Jr
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although the issue regarding payment plan I supposedly "set up" was untrue and there response is designed to cover their assetsBut ultimately the issue with the contact has been taken care of I am satisfied but they are still wolfs in Sheeps clothing thank you for your time Regards, *** ***
I am in receipt of your letter dated September 17, regarding Ms*** *** and her claimsPlease be advised that each of Hatfield Portfolio Group’s employees are trained and required comply with the Fair Debt Collection Practices Act, as well as other state and federal regulations.
Although Hatfield Portfolio Group LLC disputes the factual assertions alleged by Ms*** in her complaint dated September 17, Hatfield Portfolio Group will cease all collection efforts with Ms***Please take note that on or about August 17th, Ms***’s account was debit twice in the amount of $Due to Ms***’s account being debited twice, Ms*** incurred fees from her financial institution totaling $Ms*** contact our office very upset, rightfully so, informing me that her account was a disasterDuring this conversation I apologize to Ms*** for the inconvenience and requested a bank statement so the situation could be rectifiedI contact Ms*** via email on August 20th, explaining the amount that would refunded into her account as well as how her account would be maintained moving forwardThe funds were refunded into Ms***’s account on Friday, August 21st, 2015. On Friday, August 28th, Ms*** sent me an email stating that she had received our ACH Authorization form and the information documented was incorrectShe went on to state that she felt that HPG did not want to assist her in this matter and her arrangement had been revoked on multiple occasionsFurthermore, she claimed that we were attempting to keep her credit in bad standing and that funds were stolen from her accountOnce again, we are totally at fault regarding Ms***’s account however Ms*** was refunded for every dollar agreed uponAdditionally, Ms*** was informed as to how we would proceed with her account which unfortunately was miscommunicatedFinally, Ms*** and I were able to get on the same page regarding her final payment which she agreed to mail in on September 15th, 2015.On Wednesday, September 16th, I received an email from Ms*** stating that there was an issue with our mailing address which she claimed was undeliverableMs*** claimed that we were refusing to take her payment and she filed a complaint with the Revdex.com stating as suchI attempted to explain to Ms*** that the address given to her was a PO Box that is located in a post office, and it’s impossible that their address is undeliverableMs*** was unwilling to listen to reason and wanted her account to be considered paid in fullI informed Ms*** that I would be unable to justify clearing her $balance but I would accept the final payment of $minus the cost of the mailingMs*** disagreed with that logic and requested that her cost incurred for putting a stop pay on check, postage on both checks be subtracted from her final paymentUnfortunately, our negotiation had reached impasse due to our disagreement of her final payment. On Friday, September 17, I received Ms***’s check in the mailI contacted Ms*** to inform her of the arrival of her checkMs*** reminded me that the check was no longer valid due to her issuing a stop payI questioned Ms*** about my confusion of how we received her check yet she was notified that our address was undeliverableShe was unable to explain the notification and stated she will be on vacation and she will contact our offices on October 5th, Ms*** contacted Hatfield Portfolio on October 5th, looking for answers regarding her accountUnfortunately, office policy, all complaints are closed and collection efforts cease, we are unable to discuss Ms***’s accountIn an effort to resolve her complaint Hatfield Portfolio will issue Ms*** a letter stating she is no longer responsible for liability concerning her Fingerhut account no further collection efforts will be madeWe hope that this will be sufficient for Ms*** and we can both put this matter behind us. Thank you for your courtesy and cooperation in this matterHatfield Portfolio Group LLC
Ms***, I am in receipt of your complaint dated 4/10/regarding *** *** and claims of harassmentPlease be advised that each of Hatfield Portfolio Group's employees are trained and required to comply with the Fair Debt Collection Practices Act along with other state and Federal laws
Although Hatfield Portfolio Group disputes the factual assertions alleged in your complaint dated April 10th, Hatfield Portfolio Group will cease all telephone communication with Ms***Please take note that Hatfield Portfolio conducted a thorough investigation into Ms***'s allegations and were unable to find any proof of harassment or threatsMs*** contact our office on April 9th @ 1:05pm, once she was notified as to the purpose of the call, Ms*** began to explain to Mr*** her "horrific" experience with ***As stated in her complaint, Ms***, was harassed and coerced in paying $toward her debt that she could not affordMr*** explained to her that she would only be treated one way with "respect"Following that brief conversation Ms*** began to tell Mr*** that she was ill and could not afford to make payments on her *** account which unfortunately led to defaultFortunately, Ms*** has recovered and she told Mr*** that she would be starting a new job on the 1st of May but the new employer would require her to move to another locationMr*** asked Ms*** about her current financial situation which Ms*** explained she would be borrowing funds from her parents to help with her commuteMr*** then asked for the new location information which caused Ms*** to become upset and defensiveMrThomas, sensing Ms***'s change of attitude, disconnected the callAfter the call was terminated Ms*** called back to request a supervisorMs*** received MrWebster, she would explain to him her communication with Mr*** and how she felt that his line of questioning was "a little to personal"During this communication Mr*** was able to calm Ms*** down and even agreed to let Ms*** call back once she received her paycheck in MayFurthermore, Ms*** never requested MrWebster's first name that is why his first name was never disclosed to her.In conclusion, Hatfield Portfolio Group LLC, would like to apologize if Ms*** took offense to any of our line of questioning or suffered any inconvenience during our communicationsOur intention wasn't to intimidate you it was to help you resolve you debtIn an effort to resolve this matter Hatfield Portfolio will close your account and return it to our clientMs*** will have no more communication with Hatfield Portfolio from this point forwardThank you for your courtesy and cooperation in this matterHatfield Portfolio Group LLC
I am in receipt of your complaint dated October 12, 2015,
regarding Mr*** and his claims of harassmentPlease be advised that each
of Hatfield Portfolio Group’s employees are trained and required to comply with
Fair Debt Collection Practices Act as well as other state and federal
laws.Although Hatfield Portfolio Group LLC disputes the factual
assertions alleged by Mr*** in his complaint dated October 9th,
Hatfield Portfolio Group LLC will cease all telephone communication with
Mr***sPlease be advised that on October 5th, Mr***
spoke with Mr***’s wife regarding the debtDuring that communication Ms
*** stated she needed to speak with her spouse regarding their options to
resolve the debtMs*** said she would be calling back on Wednesday,
October 7th, to resolve the debtDue to lack of response by Ms
***, Mr*** attempted to speak with Ms*** on October 8th and
9thFinally, on October 9th, at 9:AM, Mr***
attempted to reach Ms*** through her spouse, MrAnthony ***sMr
*** had a pleasant conversation with Mr*** and agreed upon monthly
payments to resolve the debtMr*** offered Mr*** multiple options to
resolve the debt, Mr*** wanted to confirm payments with his wife before
any funds were transferredAt 11:AM on October 9th, Mr
*** filed a complaint with the Revdex.com stating he was harassed and given no
options to resolve his debt.Mr*** claims that 3rd parties were
contacted and harassed during our collection efforts which would seem to be
untrueHatfield Portfolio’s first communication with Ms*** was on October
5th and the account was acquired on October 1st,
Neither, Mr*** or Ms*** ever informed our offices that we were unable
to contact any 3rd party to acquire location informationFurthermore,
Mr*** was given multiple options to resolve the debt, Mr*** stated
that an option of paying $per week was something that he and his wife
could “swing”Therefore, it seems that the allegations Mr*** has made
against Hatfield Portfolio Group are untrue.In an effort to resolve this matter Hatfield Portfolio Group
will close Ms***’s account and return it to our clientMr*** and Ms
*** will no longer have any communication with Hatfield Portfolio Group or
any of its representatives.Thank you for your courtesy and cooperation regarding this
matter. Truly Yours, Hatfield Portfolio Group LLC
Dear [redacted],
I am in receipt of your complaint dated July 13, 2015
regarding Ms. [redacted] and her claims of disclosing her personal
information to 3rd parties. Please be advised that each of Hatfield
Portfolio Group’s employees are trained and required to comply with the Fair
Debt...
Collection Practices Act and other state and federal regulations.
Although Hatfield Portfolio Group disputes the factual
assertions alleged by Ms. [redacted] in her complaint dated July 13, 2015 Hatfield
Portfolio Group LLC will cease all telephone communication, as requested.
Please take note that Hatfield Portfolio Group acquired Ms. [redacted]’s account
in May 2015 at which time she was mailed an Initial Validation of the debt. In
June 2015 the validation period concluded and Hatfield Portfolio Group made
multiple attempts to reach Ms. [redacted] to which we received no response. In
July 2015 we attempt to reach Ms. [redacted] by contacting 3rd parties
with the hopes of receiving location information. At no time was there any
information disclosed to the 3rd parties regarding Ms. [redacted]
personal information. Furthermore, every employee of Hatfield Portfolio is
required to comply with a script while communicating with 3rd
parties. Therefore all communications with 3rd parties are controlled
and have been vetted by our legal counsel to prevent any infractions or
violations from occurring.
Hatfield Portfolio Group would like to apologize to Ms.
[redacted] if she is upset that the 3rd parties were contacted however her
allegations made against Hatfield Portfolio would seem to be unlikely due to
our procedures put in place to prohibit such actions. In an effort to resolve
this matter Hatfield Portfolio Group will comply with Ms. [redacted]’s request and
remove all 3rd parties contact information from our database.
Additionally, Hatfield Portfolio Group will close Ms. [redacted]’s account and
return all documentation to our client. Hatfield Portfolio Group would like to
wish Ms. [redacted] the best of luck with all of her future endeavors.
Thank you for your courtesy and cooperation in this matter.
Hatfield Portfolio Group LLC
I am in receipt of your complaint dated November
10, 2015, regarding Ms. [redacted] and her [redacted] account. Please be advised that each of Hatfield Portfolio Group's employees are trained and required
to comply with Fair Debt Collection Practices Act as well as other state and federal laws....
Although
Hatfield Portfolio Group LLC disputes the factual assertions alleged by Ms. [redacted] in her complaint dated November 10th, 2015 Hatfield Portfolio
Group LLC will cease all collection efforts. Please be advised that Hatfield Portfolio acquired Ms. [redacted]'s account
on July 11th, 2015. We were unable to contact Ms. [redacted] until October 2, 2015, where she explained that she had paid off account
with a previous agency. We requested some sort of documentation providing proof
of payment which she agreed to produce. On October 6th, 2015 a Hatfield representative followed up with Ms. [redacted]and she had yet to receive any documentation requested. This was the last communication our agency has had with Ms. [redacted]and according to our notes the account has been closed. Ms. [redacted]'s account is still in our possession and has not been sold or outsourced to any other collection agency. If Ms. [redacted] is getting continuous debt
collection calls I would assume the communications are pertaining to a
different issue. In an effort to resolve Ms.[redacted]'s complaint, her [redacted] account will remain closed and no collect efforts will be made in the future. Unfortunately, we are unable to remedy her issue regarding the credit bureau.
Only the company whom has reported the trade line on your credit report can
update that specific trade line. Hatfield Portfolio Group to date hasn't reported any inquiries or trade lines to Ms. [redacted]'s credit report. Hatfield Portfolio Group
would like to wish Ms. [redacted] best of luck in her future endeavors and would
like to thank her for her courtesy and cooperation in this matter. Sincerely, Hatfield Portfolio Group LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank the Revdex.com in helping to assist this matter. Had the business contacted me prior to 10/5 regarding this matter via email stating that this matter was resolved, I never would have taken [redacted] time on 10/5 when he told me that 32.04 was an acceptable amount to pay and that an address would be emailed to me. I thank the business for their acknowledgement of wrong doing and thank them for their considering and letter sent to Revdex.com as the debt as final and paid. Regards, [redacted]
July 14, 2015Revdex.com complaint ID: Attn: [redacted]Dear [redacted],I am in receipt of your complaint dated May 27, 2015 regard [redacted] and his allegations of harassment. Please be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other state and federal regulations.Although Hatfield Portfolio Group disputes the factual assertions alleged by Mr. [redacted] in his complaint dated May 27th, 2015 Hatfield Portfolio Group will cease all telephone communication with Mr. [redacted]. Please take note that takes these particular allegations very seriously and have conducted a thorough investigation regarding Mr. [redacted]’s claims. On the initial call between Mr. [redacted] and our representative the phone connection wasn’t the strongest. Unfortunately due to the confusion between Mr. [redacted] and our representative the call was terminated.Mr. [redacted] then called back requesting to speak with a manager because he believed the call was terminated on purpose. During this second communication Mr. [redacted] explained the issue with [redacted]t and how there was some sort of confusion between whose responsible for the warranty. Throughout the communication our representative attempted to get a complete understanding of Mr. [redacted]’s issue. At the end of the conversation our representative asked Mr. [redacted] how long he was in possession of the product. Mr. [redacted] stated he had the product for hunting season and the product began to fall apart. Our representative then asked could the product be a “crummy” product, to which Mr. [redacted] then answered, “not for $290.00”. After that Mr. [redacted] became upset and began to swear at our representative and the call was terminated. It would seem that the frustration of the situation had gotten to Mr.[redacted].Mr. [redacted] then called back once again stating that he had been disrespected and spoken to in a rude manner. After Mr. [redacted] explained the situation, once again, and expressed his dissatisfaction with the product, his creditor and Hatfield, it was agreed upon that the account would be put into a dispute status and no more attempts to collect the debt would be made.Hatfield Portfolio Group would like to apologize for any inconvenience we may have caused Mr. [redacted] regarding his account. At no time did Hatfield Portfolio or any of its representatives have any intentions on harassing him. Our intentions were to work collectively with Mr. [redacted] to come up with an arrangement to resolve his [redacted]t debt. Therefore, Hatfield Portfolio Group will close Mr. [redacted]’s account and discontinue all collection efforts. Should you, Mr. [redacted], or anyone else have any questions or concerns pertaining to Mr. [redacted]’ [redacted] account please feel free to contact my office directly at [redacted].Thank you for your courtesy and cooperation in this matter.Hatfield Portfolio Group LLC.
Dear [redacted], I am in receipt of your complaint dated October 12, 2015,
regarding Ms. [redacted] and her claims of harassment. Please be advised that each of
Hatfield Portfolio Group LLC employees are trained and required to comply with
the Fair Debt...
Collection Practices Act, as well as other state and federal
laws.Although Hatfield Portfolio Group disputes the factual
assertions alleged by Ms. [redacted] in her complaint dated September 23rd,
2015 Hatfield Portfolio Group will cease all telephone communication with Ms.
[redacted]. Furthermore, Hatfield Portfolio Group would like to apologize for any
inconvenience we may have caused regarding this matter. At no time were our
intentions to harass, oppress, or anyone Ms. [redacted] or any of her family members.In an effort to resolve this matter Hatfield Portfolio Group
will remove all telephone numbers from Ms. [redacted]’s account. Also Ms. [redacted]’s
account will be closed and returned to our client for their review. Hatfield
Portfolio Group would like to thank you for your courtesy and cooperation in
this matter. Thank You, Hatfield Portfolio Group LLC
Dear [redacted],
I am in receipt of your complaint dated May 29th,
2015 regarding [redacted] and his request for all collection efforts to
discontinue. Please be advised that each of Hatfield Portfolio Group’s
employees are trained and required to comply with the Fair Debt...
Collection
Practices Act and other state and federal regulations.According to Mr. [redacted] complaint he alleges that
Hatfield Portfolio was told on multiple occasions to cease and desist all
collection efforts. Please take note that Hatfield Portfolio had no
communication with Mr. [redacted] what so ever. Furthermore we attempted to
communicate with [redacted] on all numbers listed in his name where we spoke
with Mr. [redacted] sister, *. We attempted to reach Mr. [redacted] multiple
times on this number the 1st of which [redacted] stated she didn’t know
the consumer. [redacted] called back few weeks later stating that Mr. [redacted] was
her brother. When [redacted] was asked why her phone number showed up listed to Mr.
[redacted] she went on to explain that Mr. [redacted] was also her landlord and all
utilities were listed in his name. She stated she had given the message to Mr.
[redacted] and “he will callback if he wants to”. The call was discontinued and
the number was removed from our database. Therefore [redacted] has had no communication
with Hatfield Portfolio and his claims that HPG was unwilling to comply with
his request would seem to be untrue.
In an effort to resolve Mr. [redacted] complaint, his account
has been closed and returned to our client. Hatfield Portfolio Group will
discontinue all collection attempts regarding this matter.
Thank you for your courtesy and cooperation in this matter.
Very Truly Yours,
Hatfield Portfolio Group LLC
Dear ***, I am in receipt of your complaint dated October 12, 2015, regarding Ms [redacted] and her claims of harassmentPlease be advised that each of Hatfield Portfolio Group LLC employees are trained and required to comply with the Fair Debt Collection Practices Act, as well as other state and federal laws.Although Hatfield Portfolio Group disputes the factual assertions alleged by Ms [redacted] in her complaint dated September 23rd, Hatfield Portfolio Group will cease all telephone communication with Ms ***Furthermore, Hatfield Portfolio Group would like to apologize for any inconvenience we may have caused regarding this matterAt no time were our intentions to harass, oppress, or anyone Ms [redacted] or any of her family members.In an effort to resolve this matter Hatfield Portfolio Group will remove all telephone numbers from Ms***’s accountAlso Ms***’s account will be closed and returned to our client for their reviewHatfield Portfolio Group would like to thank you for your courtesy and cooperation in this matterThank You, Hatfield Portfolio Group LLC
I am in receipt of your complaint dated August 12, regarding claims of harassment and 3rd party disclosure from Ms [redacted] Please be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other state and federal laws.Although Hatfield Portfolio Group disputes the factual assertions alleged by Ms [redacted] in her complaint dated August 12, Hatfield Portfolio Group will cease all communication with Ms [redacted] Please take note that Hatfield Portfolio Group has conducted a thorough investigation into the allegations of Ms [redacted] After reviewing all of the evidence accrued we were unable to locate proof of what’s being alleged by Ms [redacted] At no time were we able to discover any communication where MrRoth explained to any party that Ms [redacted] ’s wages would be garnishedFurthermore MrR [redacted] never insinuated that he belonged or had been hired by a legal firm.In an effort to resolve this matter Hatfield Portfolio Group will close Ms [redacted] ’s account and discontinue all collection attemptsHatfield Portfolio Group would like to apologize for any inconvenience we may have caused and hope both parties are able to move forward from this situation.Thank you for your courtesy and cooperation in this matter.Very Truly Yours,Hatfield Portfolio Group LLC
I am in receipt of your complaint dated November 10, 2015, regarding Ms [redacted] and her [redacted] accountPlease be advised that each of Hatfield Portfolio Group's employees are trained and required to comply with Fair Debt Collection Practices Act as well as other state and federal laws Although Hatfield Portfolio Group LLC disputes the factual assertions alleged by Ms [redacted] in her complaint dated November 10th, Hatfield Portfolio Group LLC will cease all collection efforts Please be advised that Hatfield Portfolio acquired Ms [redacted] 's account on July 11th, We were unable to contact Ms [redacted] until October 2, 2015, where she explained that she had paid off account with a previous agencyWe requested some sort of documentation providing proof of payment which she agreed to produceOn October 6th, a Hatfield representative followed up with Ms [redacted] and she had yet to receive any documentation requestedThis was the last communication our agency has had with Ms [redacted] and according to our notes the account has been closedMs [redacted] 's account is still in our possession and has not been sold or outsourced to any other collection agencyIf Ms [redacted] is getting continuous debt collection calls I would assume the communications are pertaining to a different issueIn an effort to resolve Ms[redacted] 's complaint, her [redacted] account will remain closed and no collect efforts will be made in the futureUnfortunately, we are unable to remedy her issue regarding the credit bureau Only the company whom has reported the trade line on your credit report can update that specific trade lineHatfield Portfolio Group to date hasn't reported any inquiries or trade lines to Ms [redacted] 's credit reportHatfield Portfolio Group would like to wish Ms [redacted] best of luck in her future endeavors and would like to thank her for her courtesy and cooperation in this matterSincerely, Hatfield Portfolio Group LLC
Dear ***, I am in receipt of your complaint dated May 29th, regarding [redacted] and his request for all collection efforts to discontinuePlease be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act and other state and federal regulations.According to Mr [redacted] complaint he alleges that Hatfield Portfolio was told on multiple occasions to cease and desist all collection effortsPlease take note that Hatfield Portfolio had no communication with Mr [redacted] what so everFurthermore we attempted to communicate with [redacted] on all numbers listed in his name where we spoke with Mr [redacted] sister, *We attempted to reach Mr [redacted] multiple times on this number the 1st of which [redacted] stated she didn’t know the consumer [redacted] called back few weeks later stating that Mr [redacted] was her brotherWhen [redacted] was asked why her phone number showed up listed to Mr [redacted] she went on to explain that Mr [redacted] was also her landlord and all utilities were listed in his nameShe stated she had given the message to Mr [redacted] and “he will callback if he wants to”The call was discontinued and the number was removed from our databaseTherefore [redacted] has had no communication with Hatfield Portfolio and his claims that HPG was unwilling to comply with his request would seem to be untrue In an effort to resolve Mr [redacted] complaint, his account has been closed and returned to our clientHatfield Portfolio Group will discontinue all collection attempts regarding this matter Thank you for your courtesy and cooperation in this matter Very Truly Yours, Hatfield Portfolio Group LLC
July 14, 2015Revdex.com complaint ID: Attn: ***Dear ***,I am in receipt of your complaint dated May 27, regard [redacted] and his allegations of harassmentPlease be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other state and federal regulations.Although Hatfield Portfolio Group disputes the factual assertions alleged by Mr [redacted] in his complaint dated May 27th, Hatfield Portfolio Group will cease all telephone communication with Mr***Please take note that takes these particular allegations very seriously and have conducted a thorough investigation regarding Mr***’s claimsOn the initial call between Mr [redacted] and our representative the phone connection wasn’t the strongestUnfortunately due to the confusion between Mr [redacted] and our representative the call was terminated.Mr [redacted] then called back requesting to speak with a manager because he believed the call was terminated on purposeDuring this second communication Mr [redacted] explained the issue with [redacted] t and how there was some sort of confusion between whose responsible for the warrantyThroughout the communication our representative attempted to get a complete understanding of Mr***’s issueAt the end of the conversation our representative asked Mr [redacted] how long he was in possession of the productMr [redacted] stated he had the product for hunting season and the product began to fall apartOur representative then asked could the product be a “crummy” product, to which Mr [redacted] then answered, “not for $290.00”After that Mr [redacted] became upset and began to swear at our representative and the call was terminatedIt would seem that the frustration of the situation had gotten to Mr.***.Mr [redacted] then called back once again stating that he had been disrespected and spoken to in a rude mannerAfter Mr [redacted] explained the situation, once again, and expressed his dissatisfaction with the product, his creditor and Hatfield, it was agreed upon that the account would be put into a dispute status and no more attempts to collect the debt would be made.Hatfield Portfolio Group would like to apologize for any inconvenience we may have caused Mr [redacted] regarding his accountAt no time did Hatfield Portfolio or any of its representatives have any intentions on harassing himOur intentions were to work collectively with Mr [redacted] to come up with an arrangement to resolve his [redacted] t debtTherefore, Hatfield Portfolio Group will close Mr***’s account and discontinue all collection effortsShould you, Mr***, or anyone else have any questions or concerns pertaining to Mr***’ [redacted] account please feel free to contact my office directly at [redacted] .Thank you for your courtesy and cooperation in this matter.Hatfield Portfolio Group LLC
Dear ***, I am in receipt of a complaint dated June 26, regarding [redacted] and her request for documentation supporting her arrangement First I would like to apologize for the delayed response regarding this matter Also please be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other state and federal regulations On May 28th, Ms [redacted] spoke with a HPG representative regarding her delinquent [redacted] accountMs [redacted] and the representative reach a mutual agreement to resolve the debt with a specified arrangement, which she requested be put in writingMs [redacted] was emailed documentation on May 28th, June 23rd and mailed documentation on June 23rd as well as July 13thUnfortunately Ms [redacted] states she never received any of our correspondence and therefore has voided our arrangement to resolve the debt In an effort to resolve the complaint I have attached the correspondence to this response as well as forwarded them to Ms***’s personal emailAll future arrangements have been voided therefore no more payments will be debited from Ms***’s account without her approvalPlease feel free to contact our office directly toll free at [redacted] Thank you for you courtesy and cooperation in this matter Hatfield Portfolio Group
I am in receipt of your complaint dated February 1st, 2015, regarding Ms [redacted] and her claims of harassmentPlease be advised that each of Hatfield Portfolio Group's employees are trained and required to comply with Fair Debt Collection Practices Act as well as other state and federal lawsAlthough Hatfield Portfolio Group LLC disputes the factual assertions alleged by Ms [redacted] in her complaint dated February 1st, Hatfield Portfolio Group LLC will cease all collection efforts with Ms [redacted] Please be advised that Hatfield Portfolio Group received Ms [redacted] 's account on August 12th, Ms [redacted] reached an agreement with a Hatfield Portfolio representative however she was unable keep the arrangement due to her financial situationIn December 2015, Hatfield Portfolio sent a letter to Ms [redacted] offering a possible settlementHatfield Portfolio attempted to reach Ms [redacted] throughout January but there was no communication until February 1st, On this date, Ms [redacted] claimed to have paid another agency and seemed to be upset with our multiple attempts to contact herThe Hatfield representative explained that we have been attempting to resolve her debt since August and we were unaware of any other agency attempting to collect on her debtMs [redacted] became upset at this time insinuating that she was being called a liar, the call was termed due to her demeanorThe representative then attempted to reach Ms [redacted] to get to the bottom of her claims however she was still upset because of the previous communication, the call was termed once againAfter that communication Ms [redacted] 's account was put into a dispute status and all future collection efforts were put on hold until Hatfield was able to confirm what Ms [redacted] was allegingThe Hatfield representative forwarded Ms [redacted] 's information to management to look into the matter, management contact our client and was able to confirm Ms [redacted] 's claimsOnce again, Ms [redacted] account has been closed and no more collection attempts will be madeWe would like to apologize for any inconvenience we may have caused and wish Ms [redacted] the bestThank you for your courtesy and cooperation in this matterTruly Yours, Hatfield Portfolio Group LLC
I am in receipt of your email dated May 29th,
regarding *** *** and her communication with Hatfield Portfolio Group
LLCPlease be advised that each of Hatfield Portfolio Group’s employees are
trained and required to comply with the Fair Debt Collection Practices Act as
well
as other state and federal laws
After reviewing Ms***’s complaint we were unable to find
any evidence of her allegationsAt no time was Ms*** treated in a manner
that would be considered an attempt to oppress, harass, or abuseFurthermore
there are no attempts made to contact Ms***’s motherHowever an HPG
representative did speak with Ms***’s mother when they called Ms***’s
home numberShe took a message for Ms*** to return at a more convenient
time Additionally, Ms***’s was treated with the utmost respect while communicating
with HPG and in fact her mother gave the representative Ms***’s best point
of contact
In closing, Hatfield Portfolio Group was unable to locate
any evidence that would be considered “illegal” tactics or processesIn an
effort to resolve the issue Hatfield Portfolio will abide by Ms***’s
request and discontinue all communication with Ms*** in the futureMs
*** can continue to work with the original creditor regarding the debtPlease feel free to contact our office directly should there be any questions or concerns at ###-###-####
Thank you for your courtesy and cooperation regarding this
matter
Hatfield Portfolio Group LLC
I would like for you to inform the company of my complaint and advise them on the cease to contact. I would also like this to be recorded on the Revdex.com files so that others know what kind of buisness is conducted with this companyNo person deserves the blatant
disrespect that these people are giving. Thank You, Danny R*** Jr
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although the issue regarding payment plan I supposedly "set up" was untrue and there response is designed to cover their assetsBut ultimately the issue with the contact has been taken care of I am satisfied but they are still wolfs in Sheeps clothing thank you for your time Regards, *** ***
I am in receipt of your letter dated September 17, regarding Ms*** *** and her claimsPlease be advised that each of Hatfield Portfolio Group’s employees are trained and required comply with the Fair Debt Collection Practices Act, as well as other state and federal regulations.
Although Hatfield Portfolio Group LLC disputes the factual assertions alleged by Ms*** in her complaint dated September 17, Hatfield Portfolio Group will cease all collection efforts with Ms***Please take note that on or about August 17th, Ms***’s account was debit twice in the amount of $Due to Ms***’s account being debited twice, Ms*** incurred fees from her financial institution totaling $Ms*** contact our office very upset, rightfully so, informing me that her account was a disasterDuring this conversation I apologize to Ms*** for the inconvenience and requested a bank statement so the situation could be rectifiedI contact Ms*** via email on August 20th, explaining the amount that would refunded into her account as well as how her account would be maintained moving forwardThe funds were refunded into Ms***’s account on Friday, August 21st, 2015. On Friday, August 28th, Ms*** sent me an email stating that she had received our ACH Authorization form and the information documented was incorrectShe went on to state that she felt that HPG did not want to assist her in this matter and her arrangement had been revoked on multiple occasionsFurthermore, she claimed that we were attempting to keep her credit in bad standing and that funds were stolen from her accountOnce again, we are totally at fault regarding Ms***’s account however Ms*** was refunded for every dollar agreed uponAdditionally, Ms*** was informed as to how we would proceed with her account which unfortunately was miscommunicatedFinally, Ms*** and I were able to get on the same page regarding her final payment which she agreed to mail in on September 15th, 2015.On Wednesday, September 16th, I received an email from Ms*** stating that there was an issue with our mailing address which she claimed was undeliverableMs*** claimed that we were refusing to take her payment and she filed a complaint with the Revdex.com stating as suchI attempted to explain to Ms*** that the address given to her was a PO Box that is located in a post office, and it’s impossible that their address is undeliverableMs*** was unwilling to listen to reason and wanted her account to be considered paid in fullI informed Ms*** that I would be unable to justify clearing her $balance but I would accept the final payment of $minus the cost of the mailingMs*** disagreed with that logic and requested that her cost incurred for putting a stop pay on check, postage on both checks be subtracted from her final paymentUnfortunately, our negotiation had reached impasse due to our disagreement of her final payment. On Friday, September 17, I received Ms***’s check in the mailI contacted Ms*** to inform her of the arrival of her checkMs*** reminded me that the check was no longer valid due to her issuing a stop payI questioned Ms*** about my confusion of how we received her check yet she was notified that our address was undeliverableShe was unable to explain the notification and stated she will be on vacation and she will contact our offices on October 5th, Ms*** contacted Hatfield Portfolio on October 5th, looking for answers regarding her accountUnfortunately, office policy, all complaints are closed and collection efforts cease, we are unable to discuss Ms***’s accountIn an effort to resolve her complaint Hatfield Portfolio will issue Ms*** a letter stating she is no longer responsible for liability concerning her Fingerhut account no further collection efforts will be madeWe hope that this will be sufficient for Ms*** and we can both put this matter behind us. Thank you for your courtesy and cooperation in this matterHatfield Portfolio Group LLC
would like no further contact from company
Ms***, I am in receipt of your complaint dated 4/10/regarding *** *** and claims of harassmentPlease be advised that each of Hatfield Portfolio Group's employees are trained and required to comply with the Fair Debt Collection Practices Act along with other state and Federal laws
Although Hatfield Portfolio Group disputes the factual assertions alleged in your complaint dated April 10th, Hatfield Portfolio Group will cease all telephone communication with Ms***Please take note that Hatfield Portfolio conducted a thorough investigation into Ms***'s allegations and were unable to find any proof of harassment or threatsMs*** contact our office on April 9th @ 1:05pm, once she was notified as to the purpose of the call, Ms*** began to explain to Mr*** her "horrific" experience with ***As stated in her complaint, Ms***, was harassed and coerced in paying $toward her debt that she could not affordMr*** explained to her that she would only be treated one way with "respect"Following that brief conversation Ms*** began to tell Mr*** that she was ill and could not afford to make payments on her *** account which unfortunately led to defaultFortunately, Ms*** has recovered and she told Mr*** that she would be starting a new job on the 1st of May but the new employer would require her to move to another locationMr*** asked Ms*** about her current financial situation which Ms*** explained she would be borrowing funds from her parents to help with her commuteMr*** then asked for the new location information which caused Ms*** to become upset and defensiveMrThomas, sensing Ms***'s change of attitude, disconnected the callAfter the call was terminated Ms*** called back to request a supervisorMs*** received MrWebster, she would explain to him her communication with Mr*** and how she felt that his line of questioning was "a little to personal"During this communication Mr*** was able to calm Ms*** down and even agreed to let Ms*** call back once she received her paycheck in MayFurthermore, Ms*** never requested MrWebster's first name that is why his first name was never disclosed to her.In conclusion, Hatfield Portfolio Group LLC, would like to apologize if Ms*** took offense to any of our line of questioning or suffered any inconvenience during our communicationsOur intention wasn't to intimidate you it was to help you resolve you debtIn an effort to resolve this matter Hatfield Portfolio will close your account and return it to our clientMs*** will have no more communication with Hatfield Portfolio from this point forwardThank you for your courtesy and cooperation in this matterHatfield Portfolio Group LLC
I am in receipt of your complaint dated October 12, 2015,
regarding Mr*** and his claims of harassmentPlease be advised that each
of Hatfield Portfolio Group’s employees are trained and required to comply with
Fair Debt Collection Practices Act as well as other state and federal
laws.Although Hatfield Portfolio Group LLC disputes the factual
assertions alleged by Mr*** in his complaint dated October 9th,
Hatfield Portfolio Group LLC will cease all telephone communication with
Mr***sPlease be advised that on October 5th, Mr***
spoke with Mr***’s wife regarding the debtDuring that communication Ms
*** stated she needed to speak with her spouse regarding their options to
resolve the debtMs*** said she would be calling back on Wednesday,
October 7th, to resolve the debtDue to lack of response by Ms
***, Mr*** attempted to speak with Ms*** on October 8th and
9thFinally, on October 9th, at 9:AM, Mr***
attempted to reach Ms*** through her spouse, MrAnthony ***sMr
*** had a pleasant conversation with Mr*** and agreed upon monthly
payments to resolve the debtMr*** offered Mr*** multiple options to
resolve the debt, Mr*** wanted to confirm payments with his wife before
any funds were transferredAt 11:AM on October 9th, Mr
*** filed a complaint with the Revdex.com stating he was harassed and given no
options to resolve his debt.Mr*** claims that 3rd parties were
contacted and harassed during our collection efforts which would seem to be
untrueHatfield Portfolio’s first communication with Ms*** was on October
5th and the account was acquired on October 1st,
Neither, Mr*** or Ms*** ever informed our offices that we were unable
to contact any 3rd party to acquire location informationFurthermore,
Mr*** was given multiple options to resolve the debt, Mr*** stated
that an option of paying $per week was something that he and his wife
could “swing”Therefore, it seems that the allegations Mr*** has made
against Hatfield Portfolio Group are untrue.In an effort to resolve this matter Hatfield Portfolio Group
will close Ms***’s account and return it to our clientMr*** and Ms
*** will no longer have any communication with Hatfield Portfolio Group or
any of its representatives.Thank you for your courtesy and cooperation regarding this
matter. Truly Yours, Hatfield Portfolio Group LLC
Dear [redacted],
I am in receipt of your complaint dated July 13, 2015
regarding Ms. [redacted] and her claims of disclosing her personal
information to 3rd parties. Please be advised that each of Hatfield
Portfolio Group’s employees are trained and required to comply with the Fair
Debt...
Collection Practices Act and other state and federal regulations.
Although Hatfield Portfolio Group disputes the factual
assertions alleged by Ms. [redacted] in her complaint dated July 13, 2015 Hatfield
Portfolio Group LLC will cease all telephone communication, as requested.
Please take note that Hatfield Portfolio Group acquired Ms. [redacted]’s account
in May 2015 at which time she was mailed an Initial Validation of the debt. In
June 2015 the validation period concluded and Hatfield Portfolio Group made
multiple attempts to reach Ms. [redacted] to which we received no response. In
July 2015 we attempt to reach Ms. [redacted] by contacting 3rd parties
with the hopes of receiving location information. At no time was there any
information disclosed to the 3rd parties regarding Ms. [redacted]
personal information. Furthermore, every employee of Hatfield Portfolio is
required to comply with a script while communicating with 3rd
parties. Therefore all communications with 3rd parties are controlled
and have been vetted by our legal counsel to prevent any infractions or
violations from occurring.
Hatfield Portfolio Group would like to apologize to Ms.
[redacted] if she is upset that the 3rd parties were contacted however her
allegations made against Hatfield Portfolio would seem to be unlikely due to
our procedures put in place to prohibit such actions. In an effort to resolve
this matter Hatfield Portfolio Group will comply with Ms. [redacted]’s request and
remove all 3rd parties contact information from our database.
Additionally, Hatfield Portfolio Group will close Ms. [redacted]’s account and
return all documentation to our client. Hatfield Portfolio Group would like to
wish Ms. [redacted] the best of luck with all of her future endeavors.
Thank you for your courtesy and cooperation in this matter.
Hatfield Portfolio Group LLC
I am in receipt of your complaint dated November
10, 2015, regarding Ms. [redacted] and her [redacted] account. Please be advised that each of Hatfield Portfolio Group's employees are trained and required
to comply with Fair Debt Collection Practices Act as well as other state and federal laws....
Although
Hatfield Portfolio Group LLC disputes the factual assertions alleged by Ms. [redacted] in her complaint dated November 10th, 2015 Hatfield Portfolio
Group LLC will cease all collection efforts. Please be advised that Hatfield Portfolio acquired Ms. [redacted]'s account
on July 11th, 2015. We were unable to contact Ms. [redacted] until October 2, 2015, where she explained that she had paid off account
with a previous agency. We requested some sort of documentation providing proof
of payment which she agreed to produce. On October 6th, 2015 a Hatfield representative followed up with Ms. [redacted]and she had yet to receive any documentation requested. This was the last communication our agency has had with Ms. [redacted]and according to our notes the account has been closed. Ms. [redacted]'s account is still in our possession and has not been sold or outsourced to any other collection agency. If Ms. [redacted] is getting continuous debt
collection calls I would assume the communications are pertaining to a
different issue. In an effort to resolve Ms.[redacted]'s complaint, her [redacted] account will remain closed and no collect efforts will be made in the future. Unfortunately, we are unable to remedy her issue regarding the credit bureau.
Only the company whom has reported the trade line on your credit report can
update that specific trade line. Hatfield Portfolio Group to date hasn't reported any inquiries or trade lines to Ms. [redacted]'s credit report. Hatfield Portfolio Group
would like to wish Ms. [redacted] best of luck in her future endeavors and would
like to thank her for her courtesy and cooperation in this matter. Sincerely, Hatfield Portfolio Group LLC
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank the Revdex.com in helping to assist this matter. Had the business contacted me prior to 10/5 regarding this matter via email stating that this matter was resolved, I never would have taken [redacted] time on 10/5 when he told me that 32.04 was an acceptable amount to pay and that an address would be emailed to me. I thank the business for their acknowledgement of wrong doing and thank them for their considering and letter sent to Revdex.com as the debt as final and paid. Regards, [redacted]
July 14, 2015Revdex.com complaint ID: Attn: [redacted]Dear [redacted],I am in receipt of your complaint dated May 27, 2015 regard [redacted] and his allegations of harassment. Please be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other state and federal regulations.Although Hatfield Portfolio Group disputes the factual assertions alleged by Mr. [redacted] in his complaint dated May 27th, 2015 Hatfield Portfolio Group will cease all telephone communication with Mr. [redacted]. Please take note that takes these particular allegations very seriously and have conducted a thorough investigation regarding Mr. [redacted]’s claims. On the initial call between Mr. [redacted] and our representative the phone connection wasn’t the strongest. Unfortunately due to the confusion between Mr. [redacted] and our representative the call was terminated.Mr. [redacted] then called back requesting to speak with a manager because he believed the call was terminated on purpose. During this second communication Mr. [redacted] explained the issue with [redacted]t and how there was some sort of confusion between whose responsible for the warranty. Throughout the communication our representative attempted to get a complete understanding of Mr. [redacted]’s issue. At the end of the conversation our representative asked Mr. [redacted] how long he was in possession of the product. Mr. [redacted] stated he had the product for hunting season and the product began to fall apart. Our representative then asked could the product be a “crummy” product, to which Mr. [redacted] then answered, “not for $290.00”. After that Mr. [redacted] became upset and began to swear at our representative and the call was terminated. It would seem that the frustration of the situation had gotten to Mr.[redacted].Mr. [redacted] then called back once again stating that he had been disrespected and spoken to in a rude manner. After Mr. [redacted] explained the situation, once again, and expressed his dissatisfaction with the product, his creditor and Hatfield, it was agreed upon that the account would be put into a dispute status and no more attempts to collect the debt would be made.Hatfield Portfolio Group would like to apologize for any inconvenience we may have caused Mr. [redacted] regarding his account. At no time did Hatfield Portfolio or any of its representatives have any intentions on harassing him. Our intentions were to work collectively with Mr. [redacted] to come up with an arrangement to resolve his [redacted]t debt. Therefore, Hatfield Portfolio Group will close Mr. [redacted]’s account and discontinue all collection efforts. Should you, Mr. [redacted], or anyone else have any questions or concerns pertaining to Mr. [redacted]’ [redacted] account please feel free to contact my office directly at [redacted].Thank you for your courtesy and cooperation in this matter.Hatfield Portfolio Group LLC.
Dear [redacted], I am in receipt of your complaint dated October 12, 2015,
regarding Ms. [redacted] and her claims of harassment. Please be advised that each of
Hatfield Portfolio Group LLC employees are trained and required to comply with
the Fair Debt...
Collection Practices Act, as well as other state and federal
laws.Although Hatfield Portfolio Group disputes the factual
assertions alleged by Ms. [redacted] in her complaint dated September 23rd,
2015 Hatfield Portfolio Group will cease all telephone communication with Ms.
[redacted]. Furthermore, Hatfield Portfolio Group would like to apologize for any
inconvenience we may have caused regarding this matter. At no time were our
intentions to harass, oppress, or anyone Ms. [redacted] or any of her family members.In an effort to resolve this matter Hatfield Portfolio Group
will remove all telephone numbers from Ms. [redacted]’s account. Also Ms. [redacted]’s
account will be closed and returned to our client for their review. Hatfield
Portfolio Group would like to thank you for your courtesy and cooperation in
this matter. Thank You, Hatfield Portfolio Group LLC
Dear [redacted],
I am in receipt of your complaint dated May 29th,
2015 regarding [redacted] and his request for all collection efforts to
discontinue. Please be advised that each of Hatfield Portfolio Group’s
employees are trained and required to comply with the Fair Debt...
Collection
Practices Act and other state and federal regulations.According to Mr. [redacted] complaint he alleges that
Hatfield Portfolio was told on multiple occasions to cease and desist all
collection efforts. Please take note that Hatfield Portfolio had no
communication with Mr. [redacted] what so ever. Furthermore we attempted to
communicate with [redacted] on all numbers listed in his name where we spoke
with Mr. [redacted] sister, *. We attempted to reach Mr. [redacted] multiple
times on this number the 1st of which [redacted] stated she didn’t know
the consumer. [redacted] called back few weeks later stating that Mr. [redacted] was
her brother. When [redacted] was asked why her phone number showed up listed to Mr.
[redacted] she went on to explain that Mr. [redacted] was also her landlord and all
utilities were listed in his name. She stated she had given the message to Mr.
[redacted] and “he will callback if he wants to”. The call was discontinued and
the number was removed from our database. Therefore [redacted] has had no communication
with Hatfield Portfolio and his claims that HPG was unwilling to comply with
his request would seem to be untrue.
In an effort to resolve Mr. [redacted] complaint, his account
has been closed and returned to our client. Hatfield Portfolio Group will
discontinue all collection attempts regarding this matter.
Thank you for your courtesy and cooperation in this matter.
Very Truly Yours,
Hatfield Portfolio Group LLC