I am in receipt of your complaint dated February 1st, 2015, regarding Ms. [redacted] and her claims of harassment. Please be advised that each of Hatfield Portfolio Group's employees are trained and required to comply with Fair Debt Collection Practices Act as well as other state and federal...
laws. Although Hatfield Portfolio Group LLC disputes
the factual assertions alleged by Ms. [redacted] in her complaint
dated February 1st, 2015 Hatfield Portfolio Group LLC will cease all collection efforts with Ms. [redacted]. Please be advised that Hatfield Portfolio Group received Ms. [redacted]'s account on August 12th, 2015. Ms. [redacted] reached an agreement with a Hatfield
Portfolio representative however she was unable keep the arrangement due to her financial situation. In December 2015, Hatfield Portfolio sent a letter to
Ms. [redacted] offering a possible settlement. Hatfield Portfolio attempted to
reach Ms. [redacted] throughout
January 2016 but there was no
communication until February 1st, 2016. On this
date, Ms. [redacted] claimed to have paid another agency and seemed
to be upset with our multiple attempts to contact
her. The Hatfield representative explained that we have been attempting to
resolve her debt since August 2015 and we were unaware of any other
agency attempting to collect on her debt. Ms. [redacted] became upset at this time insinuating that she was being called a liar, the call was termed due to her
demeanor. The representative then attempted to reach Ms. [redacted] to get to the
bottom of her claims however she was still upset because of the previous communication, the call was termed once again. After that
communication Ms. [redacted]'s account was put into a dispute status and all future collection efforts were put on
hold until Hatfield was able to confirm what Ms. [redacted] was alleging. The Hatfield representative forwarded Ms. [redacted]'s information to management to look into the matter, management contact our client and was able to confirm Ms. [redacted]'s claims. Once again, Ms. [redacted] account
has been closed and no more collection attempts will be made. We would like to apologize for any inconvenience we may have caused and wish Ms. [redacted] the best. Thank you for your courtesy and cooperation in this matter. Truly Yours, Hatfield Portfolio Group LLC
Dear [redacted],
I am in receipt of a complaint dated June 26, 2015 regarding
[redacted] and her request for documentation supporting her arrangement.
First I would like to apologize for the delayed response regarding this matter.
Also please be advised that each of Hatfield...
Portfolio Group’s employees are
trained and required to comply with the Fair Debt Collection Practices Act as
well as other state and federal regulations.
On May 28th, 2015 Ms. [redacted] spoke with a HPG
representative regarding her delinquent [redacted] account. Ms. [redacted] and the
representative reach a mutual agreement to resolve the debt with a specified
arrangement, which she requested be put in writing. Ms. [redacted] was emailed
documentation on May 28th, June 23rd and mailed documentation on
June 23rd as well as July 13th. Unfortunately Ms. [redacted]
states she never received any of our correspondence and therefore has voided
our arrangement to resolve the debt.
In an effort to resolve the complaint I have attached the
correspondence to this response as well as forwarded them to Ms. [redacted]’s
personal email. All future arrangements have been voided therefore no more
payments will be debited from Ms. [redacted]’s account without her approval. Please
feel free to contact our office directly toll free at [redacted].
Thank you for you courtesy and cooperation in this matter.
Hatfield Portfolio Group
I am in receipt of your complaint dated August 12, 2015 regarding claims of harassment and 3rd party disclosure from Ms. [redacted]. Please be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other...
state and federal laws.Although Hatfield Portfolio Group disputes the factual assertions alleged by Ms. [redacted] in her complaint dated August 12, 2015 Hatfield Portfolio Group will cease all communication with Ms. [redacted]. Please take note that Hatfield Portfolio Group has conducted a thorough investigation into the allegations of Ms. [redacted]. After reviewing all of the evidence accrued we were unable to locate proof of what’s being alleged by Ms. [redacted]. At no time were we able to discover any communication where Mr. Roth explained to any party that Ms. [redacted]’s wages would be garnished. Furthermore Mr. R[redacted] never insinuated that he belonged or had been hired by a legal firm.In an effort to resolve this matter Hatfield Portfolio Group will close Ms. [redacted]’s account and discontinue all collection attempts. Hatfield Portfolio Group would like to apologize for any inconvenience we may have caused and hope both parties are able to move forward from this situation.Thank you for your courtesy and cooperation in this matter.Very Truly Yours,Hatfield Portfolio Group LLC
I am in receipt of your complaint dated February 1st, 2015, regarding Ms. [redacted] and her claims of harassment. Please be advised that each of Hatfield Portfolio Group's employees are trained and required to comply with Fair Debt Collection Practices Act as well as other state and federal...
laws. Although Hatfield Portfolio Group LLC disputes
the factual assertions alleged by Ms. [redacted] in her complaint
dated February 1st, 2015 Hatfield Portfolio Group LLC will cease all collection efforts with Ms. [redacted]. Please be advised that Hatfield Portfolio Group received Ms. [redacted]'s account on August 12th, 2015. Ms. [redacted] reached an agreement with a Hatfield
Portfolio representative however she was unable keep the arrangement due to her financial situation. In December 2015, Hatfield Portfolio sent a letter to
Ms. [redacted] offering a possible settlement. Hatfield Portfolio attempted to
reach Ms. [redacted] throughout
January 2016 but there was no
communication until February 1st, 2016. On this
date, Ms. [redacted] claimed to have paid another agency and seemed
to be upset with our multiple attempts to contact
her. The Hatfield representative explained that we have been attempting to
resolve her debt since August 2015 and we were unaware of any other
agency attempting to collect on her debt. Ms. [redacted] became upset at this time insinuating that she was being called a liar, the call was termed due to her
demeanor. The representative then attempted to reach Ms. [redacted] to get to the
bottom of her claims however she was still upset because of the previous communication, the call was termed once again. After that
communication Ms. [redacted]'s account was put into a dispute status and all future collection efforts were put on
hold until Hatfield was able to confirm what Ms. [redacted] was alleging. The Hatfield representative forwarded Ms. [redacted]'s information to management to look into the matter, management contact our client and was able to confirm Ms. [redacted]'s claims. Once again, Ms. [redacted] account
has been closed and no more collection attempts will be made. We would like to apologize for any inconvenience we may have caused and wish Ms. [redacted] the best. Thank you for your courtesy and cooperation in this matter. Truly Yours, Hatfield Portfolio Group LLC
Dear [redacted],
I am in receipt of a complaint dated June 26, 2015 regarding
[redacted] and her request for documentation supporting her arrangement.
First I would like to apologize for the delayed response regarding this matter.
Also please be advised that each of Hatfield...
Portfolio Group’s employees are
trained and required to comply with the Fair Debt Collection Practices Act as
well as other state and federal regulations.
On May 28th, 2015 Ms. [redacted] spoke with a HPG
representative regarding her delinquent [redacted] account. Ms. [redacted] and the
representative reach a mutual agreement to resolve the debt with a specified
arrangement, which she requested be put in writing. Ms. [redacted] was emailed
documentation on May 28th, June 23rd and mailed documentation on
June 23rd as well as July 13th. Unfortunately Ms. [redacted]
states she never received any of our correspondence and therefore has voided
our arrangement to resolve the debt.
In an effort to resolve the complaint I have attached the
correspondence to this response as well as forwarded them to Ms. [redacted]’s
personal email. All future arrangements have been voided therefore no more
payments will be debited from Ms. [redacted]’s account without her approval. Please
feel free to contact our office directly toll free at [redacted].
Thank you for you courtesy and cooperation in this matter.
Hatfield Portfolio Group
I am in receipt of your complaint dated August 12, 2015 regarding claims of harassment and 3rd party disclosure from Ms. [redacted]. Please be advised that each of Hatfield Portfolio Group’s employees are trained and required to comply with the Fair Debt Collection Practices Act as well as other...
state and federal laws.Although Hatfield Portfolio Group disputes the factual assertions alleged by Ms. [redacted] in her complaint dated August 12, 2015 Hatfield Portfolio Group will cease all communication with Ms. [redacted]. Please take note that Hatfield Portfolio Group has conducted a thorough investigation into the allegations of Ms. [redacted]. After reviewing all of the evidence accrued we were unable to locate proof of what’s being alleged by Ms. [redacted]. At no time were we able to discover any communication where Mr. Roth explained to any party that Ms. [redacted]’s wages would be garnished. Furthermore Mr. R[redacted] never insinuated that he belonged or had been hired by a legal firm.In an effort to resolve this matter Hatfield Portfolio Group will close Ms. [redacted]’s account and discontinue all collection attempts. Hatfield Portfolio Group would like to apologize for any inconvenience we may have caused and hope both parties are able to move forward from this situation.Thank you for your courtesy and cooperation in this matter.Very Truly Yours,Hatfield Portfolio Group LLC