Haunted Props.com

I just wanted to update everyone on the Alien. Joe called me personally today to apologize for the delay in shipping my Alien. His personal attention to this matter has warranted an upgrade from 1 star to 4 stars. He sincerely stated that the Alien will ship this week and I believe him. I appreciate your call, Joe. It meant a lot. Have a great day.

Hi folks. Its June 14th and my alien never shipped. Haunted Props out of New York ended up subcontracting out the Alien to a company in New Orleans who created a shipping label on June 1 but never shipped it. On June 9, Joe the owner said he would contact them and find out why and get back to me. Did he get back to me? No. Did I demand a refund today? You bet I did.

When I called Joe on 3/23 to ask him a question, he warned me that it will take 2 weeks to ship. On 3/23 I ordered my alien. As of today, 5/27 my Alien has not shipped. While Joe has been kind and apologetic and even offered me a discount, the fact of the matter is that he has given me 3 different ship dates and still has not shipped. I have sent emails but they still remain unanswered. Joe, I understand you are having mold cracking issues but you said the new porcelain mold would solve this problem. You also stated last on 5/18 that mine would certainly ship by the end of the week. That would have been 5/21. When Joe, when? When Joe, When?

order was placed / ** shipped / * [redacted] *** [redacted] Was sold out but more inventory came in from containers from overseas which we can not control delivery datesExpected delivery was end of September but showed up late This is the peak season in the Halloween Industry where we receive 100's of orders everyday., and communication is slower than at our business time which is nomal for all venders in our business,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello We apologize for the delayWe were out of town.order was shipped on time , but held up in [redacted] CustomsHere are the tracking numbers for cartons held up in Cystoms [redacted] [redacted] wE NEVER RECEIVED THESE CARTONS BACK FROM *** After being notified they did not received there order we out of our expense which cost us over $next day aired order ***trackings [redacted] 1Z WHICH IF YOU CHECK WERE DELIVERED OCT ***NOW AS FOR OUR TERMS AND CONDITIONS IF YOU READ WHICH ALL ORDERS HAVE TO AGREE TO OUR TERMS AND CONDITIONS TO PLACE THE ORDERWE ARE NOT RESPONSIBLE FOR ANY DELAYS IN CUSTOMS AND OR ANY DUTIES AND TAXESHERE ARE OUR TERMS AND CONDITIONS AND THEN CONTINUE TO READ OUR RESPONSE The following are terms and conditions of a legal agreement between you and HauntedProps.com Corp: By accessing, browsing and/or using this website, you acknowledge that you have read, understood, and agree to the bound terms and comply with all applicable laws and regulations, including any re-export control laws and regulationsIf you do not agree with these terms and conditions, do not use this website.We accept Master Card, Visa, Discover Card, [redacted] ***, Money Orders, Checks, Wire Transfers.THERE ARE NO REFUNDS OR CREDITS OR RETURNS AFTER DAYSAll shipping costs will be added to total order.SHIPPING CHARGES ARE NOT REFUNDABLE Shipping Charges May be adjusted due to weights, sizes, location of delivery in the world and will be added to total invoice.Any sales tax will be applied, where applicable.All products are guaranteed against defects for days from date of invoiceAccessories are sold separatelyPhotos may vary from actual products.Price match guarantee does not include freight.Price match guarantee does not pertain to end of season clearance / close outs / going out of business sales / [redacted] / [redacted] HAUNTEDPROPS.COM not responsible for typo errors on descriptions, pricing, images.No C.O.Dorders.ADDITIONAL SHIPPING CHARGES MAY BE ADDED DUE TO WEIGHT / SIZES / AND LOCATION OF DELIVERYALL ORDERS MUST BE PAID IN FULL BEFORE DELIVERY / WE OFFER NO TERMS OR DATING Any short shipped items, we must be notified with in Hours of time of delivery Returns and Cancellations:Products may be returned within days of receiving the product.There will be a 50% restocking fee on orders returned within days of receiving the product.There will be no returns on masks at any time period unless received defective.Product damage claims must be made to HauntedProps.com Corp within days of delivery.WE WILL NOT EXCEPT ANY RETURNS AFTER HALLOWEEN OCTOBER 31STNo used products will be credited.THERE ARE NO RETURNS OF ANY ANIMATRONIC AFTER DAYS ANY PRODUCTES RETURNED MUST BE IN THE SAME CONDITION / PACKAGING OF HOW YOU RECEIVED THE PRODUCTSThere will be no cancellations allowed in excess of days after placing an orderIn addition, orders in the process of being shipped can not be cancelled, however you may contact us for a return within 2days once you receive the order.All items purchased prior to Oct31st can not be returned must be returned within daysAny items purchased after Oct31st will be subject to the regular return policy stated above.Hauntedprops.com is not responsible for any delays in shipments due to trucking co's delays / air delays / sea delays/ customs clearance delaysWe will not refund any orders or take returns due these issues out of Hauntedprops.com controlPlease allow extra delivery times for all international orders All claims / shortages, we must notified within days of delivery.Any non deliveries or lost deliveries Hauntedprops.com is not responsible without proper time notifation.Orders placed from July of the calendar year to Oct 31st of the calendar year, Hauntedprops.com will not accept any claims after Oct 31st of non receipt of goods or damagesHauntedprops.com is not responsible for any Duties or TaxesIn no event will HauntedProps.com or any of it's representatives be liable for any damages or injuries, however they may occur, related to any products sold through HauntedProps.com's online business, retail business or wholesale business.Except as eWARNING: products on this web site might contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm in accordance with California's Prop xpressly stated herein, HauntedProps.com Corp makes no representations or complied of any kind with respect to products sold.If for any reason Hauntedprops.com has to turn your account for lack of payment to a collection agency you will be responsible for all Attorney / Court / or any other fees that occur to collect the debt.Any item on our site, with no price means it is either out of stock or we will get back to you with a quote.Hauntedprops.com has the right to change shipping methods on any order placed.Merchandise has to be returned in original condition before any type of credits are issue.Credit cards can be used up to $Any thing over that must be paid with a check, wire transfer or money order.All orders must be pay the balance at time of shipment.All shipping costs will be added to total order.All orders must be paid in full before deliveryIf for any reason Hauntedprops.com, LLC has to turn your account for lack of payment to a collection agency you will be responsible for all Attorney / Court / or any other fees that occur to collect the debt.In the unlikey event that you need to return something please Contact us by e-mailAny returns sent to us without first obtaining prior authorization will be returned to youCategories Custom Gore PropsHalloween PropsAnimatronicsEffects & LightingCostumesAccessoriesMasks About Home About Us Contact Us Shipping & Returns Privacy Policy Terms and Conditions Gift Certificates Connect wi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the company guaranteed delivery of these products in time for our event via email.The company then directed us to return the product via phone conversation for a refund as we have done The product is no longer in our possession and was received by Haunted Props as we have proof of delivery via the shipping company
Sincerely,
*** ***

I placed an order nine days before Halloween. The website stated all 25 of my items were in stock. They even asked for a "need by" date. Yet Halloween is tomorrow, and I still haven't received a single one. Even retailers who do most of their business around a single holiday should be able to meet a nine-day delivery window. They don't offer an expedited shipping option. They don't contact you when your order will be late. They don't provide a tracking number with your order, or tell you who's delivering it. The prices are good, but not worth the hassle. I won't do business with them again.

This company is absolutely shady. Take your business elsewhere. They will lie continually about their product, shipping, and displace blame on anyone but themselves. They like to paint themselves as white as snow angels but from my miserable experience with them, they are little gremlins out to con as many people as they can.

Hello We apologize we reshipped the item because the first shipment was lost Here is the tracking US MAIL [redacted]  We did explain to her the situation and do apologize to Linda  Any questions please let me know Thank you [redacted]

order was placed
9 / **  shipped 10 / * 
[redacted]                      [redacted]
  Was sold out but more inventory came in from...

containers from overseas which we can not control delivery dates. Expected delivery was end of September but showed up late.  This is the peak season in the Halloween Industry where we receive 100's of orders everyday., and communication is slower than normal at our business time which is nomal for all venders in our business,

Hello  I just spoke to [redacted] and apologized for the creator that dropped the ball and gave us both incorrect information which isunacceptable to me We will give her a full credit and send are the props at no charge. Please accept our apologize again Thank you Joe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because;Your company cannot be trusted. You state one thing and then do something completely different. We have spoken via phone and now you are changing your mind. It is not good customer service to inconvience your client, lie to your client and decieve them. Your business practices are shady at best.  We want the refund that is owed to us immediately and not via store credit.  You directed us to return the product which we have done.  If this refund is not made within the week we will continue to review your company and the situation.  You have dragged on this situation for far too long. We have phone records, delivery signatures and emails to prove that you are in the wrong.  if you have any hope of resolving your client relationship you will return the funds. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

REPLACEMENT ITEM IN PRODUCTION TAKE 3 TO 4 WEEKS WILL HAVE NEXT WEEKNeed first one returned ASAP

Our custoer service is excellent especailly when we spent over $650 in next day air shipping to you at our costs not to our fault. We were not offering you a store credit but a refund after we sell the products and have closed your account.The fact hat yo never waned to communcate on thephone for some strane reason has brought his to this pount. Now that you started this to this level we are going by our Terms and Conditions as you agreed to when you placed this order. Should be completed by June [redacted]Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your...

Answer Here]
 
If the prop takes 3 to 4 weeks to make, I'm fine with that.  What bothers me is the fact that I was specifically told by Hauntedprops that I would receive the correct prop in a maximum of 2 weeks.  It's been over a month since initially receiving the wrong item and not once have they contacted me to just let me know it's running late.  It's always me trying to contact them.  A little more communication on their end would be greatly appreciated.  After submitting my initial complaint, Joe did call me and left a message.  He stated that my prop would be delivered to me after I returned the old one at my own expense.  The only reason I still have the original prop they sent me is because when I asked Joe what he wanted me to do with it he said "Just hang on to it for now and I'll have it picked up. I'll take care of everything."  Now that I've filed a complaint against Hauntedprops, Joe doesn't want to stand behind his word that they will take care of the shipping and make things right.  When I called Joe again to discuss the situation he did not answer and has not returned my calls.  How can any business expect the customer to pay return shipping costs when the business sent the wrong item in the first place.  It is not my fault that Hauntedprops made a mistake and I should not have to pay extra money to receive the correct prop that I ordered.  I would like Hauntedprops to cover any shipping costs as they initially said that they would. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello We apologize for the delay. We were out of town.order was shipped on time , but held up in [redacted] CustomsHere are the tracking numbers for cartons held up in Cystoms [redacted]        [redacted]wE NEVER RECEIVED THESE CARTONS BACK...

FROM [redacted] After being notified they did not received there order we out of our expense which cost us over $600 next day aired order [redacted]trackings[redacted]1Z2154236703705552  WHICH IF YOU CHECK WERE DELIVERED  OCT [redacted]NOW AS FOR OUR TERMS AND CONDITIONS IF YOU READ WHICH ALL ORDERS HAVE TO AGREE TO OUR TERMS AND CONDITIONS TO PLACE THE ORDERWE ARE NOT RESPONSIBLE FOR ANY DELAYS IN CUSTOMS AND OR ANY DUTIES AND TAXESHERE ARE OUR TERMS AND CONDITIONS AND THEN CONTINUE TO READ OUR RESPONSE The following are terms and conditions of a legal agreement between you and HauntedProps.com Corp: By accessing, browsing and/or using this website, you acknowledge that you have read, understood, and agree to the bound terms and comply with all applicable laws and regulations, including any re-export control laws and regulations. If you do not agree with these terms and conditions, do not use this website.We accept Master Card, Visa, Discover Card, [redacted], Money Orders, Checks, Wire Transfers.THERE ARE NO REFUNDS OR CREDITS OR RETURNS AFTER 30 DAYSAll shipping costs will be added to total order.SHIPPING CHARGES ARE NOT REFUNDABLE Shipping Charges May be adjusted due to weights, sizes, location of delivery in the world and will be added to total invoice.Any sales tax will be applied, where applicable.All products are guaranteed against defects for 30 days from date of invoiceAccessories are sold separately. Photos may vary from actual products.Price match guarantee does not include freight.Price match guarantee does not pertain to end of season clearance / close outs / going out of business sales / [redacted] / [redacted]HAUNTEDPROPS.COM not responsible for typo errors on descriptions, pricing, images.No C.O.D. orders.ADDITIONAL SHIPPING CHARGES MAY BE ADDED DUE TO WEIGHT / SIZES / AND LOCATION OF DELIVERYALL ORDERS MUST BE PAID IN FULL BEFORE DELIVERY / WE OFFER NO TERMS OR DATING Any short shipped items, we must be notified with in 48 Hours of time of delivery Returns and Cancellations:Products may be returned within 5 days of receiving the product.There will be a 50% restocking fee on orders returned within 10 days of receiving the product.There will be no returns on masks at any time period unless received defective.Product damage claims must be made to HauntedProps.com Corp within 2 days of delivery.WE WILL NOT EXCEPT ANY RETURNS AFTER HALLOWEEN OCTOBER 31STNo used products will be credited.THERE ARE NO RETURNS OF ANY ANIMATRONIC AFTER 5 DAYS ANY PRODUCTES RETURNED MUST BE IN THE SAME CONDITION / PACKAGING OF HOW YOU RECEIVED THE PRODUCTSThere will be no cancellations allowed in excess of 7 days after placing an order. In addition, orders in the process of being shipped can not be cancelled, however you may contact us for a return within 2days once you receive the order.All items purchased prior to Oct. 31st can not be returned must be returned within 2 days. Any items purchased after Oct. 31st will be subject to the regular return policy stated above.Hauntedprops.com is not responsible for any delays in shipments due to trucking co's delays / air delays / sea delays/ customs clearance delays. We will not refund any orders or take returns due these issues out of Hauntedprops.com control. Please allow extra delivery times for all international orders All claims / shortages, we must notified within 2 days of delivery.Any non deliveries or lost deliveries Hauntedprops.com is not responsible without proper time notifation.Orders placed from July of the calendar year to Oct 31st of the calendar year, Hauntedprops.com will not accept any claims after Oct 31st of non receipt of goods or damagesHauntedprops.com is not responsible for any Duties or Taxes. In no event will HauntedProps.com or any of it's representatives be liable for any damages or injuries, however they may occur, related to any products sold through HauntedProps.com's online business, retail business or wholesale business.Except as eWARNING: products on this web site might contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm in accordance with California's Prop 65 xpressly stated herein, HauntedProps.com Corp makes no representations or complied of any kind with respect to products sold.If for any reason Hauntedprops.com has to turn your account for lack of payment to a collection agency you will be responsible for all Attorney / Court / or any other fees that occur to collect the debt.Any item on our site, with no price means it is either out of stock or we will get back to you with a quote.Hauntedprops.com has the right to change shipping methods on any order placed.Merchandise has to be returned in original condition before any type of credits are issue.Credit cards can be used up to $5000. Any thing over that must be paid with a check, wire transfer or money order.All orders must be pay the balance at time of shipment.All shipping costs will be added to total order.All orders must be paid in full before delivery. If for any reason Hauntedprops.com, LLC has to turn your account for lack of payment to a collection agency you will be responsible for all Attorney / Court / or any other fees that occur to collect the debt.In the unlikey event that you need to return something please Contact us by e-mail. Any returns sent to us without first obtaining prior authorization will be returned to you. Categories Custom Gore PropsHalloween PropsAnimatronicsEffects & LightingCostumesAccessoriesMasks About Home About Us Contact Us Shipping & Returns Privacy Policy Terms and Conditions Gift Certificates Connect wi