Haunted Props.com

Review: I ordered an item (the spooky haunted phone /order #[redacted]) from the Haunted Props.com web site on Oct.**,2015. I received an e-mail stating that the item was shipped on Oct.**,2015,but the e -mail included no tracking number. I paid by credit card but I never received the item. My [redacted] was charged for this item on Oct.**,2015. I phoned the number listed on the Haunted Props.com web site (###-###-####) and the gentleman who answered was polite but gave me the "run around" as to why the item had not shipped. He had more excuses as to why my item was not shipped but no clear answer as to whether it would ever be shipped at all. He wanted me to feel sorry for him because he said that someone else (?) promised him that they could fulfill the orders but obviously could not do it. Do I have any recourse as to whether I can either obtain the item or have my money reimbursed ? Or am I simply out the $28.24? I want to warn others that Haunted Props took my money but did not deliver the product. Thanks for reading my complaint. Any help that you can give me is much appreciated. I do not want others to be duped by this company. [redacted]Desired Settlement: Delivery of Order

Business

Response:

Hello We apologize we reshipped the item because the first shipment was lost Here is the tracking US MAIL [redacted] We did explain to her the situation and do apologize to Linda Any questions please let me know Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Oct ** 2014 I contacted Hauntedprops.com to inquire about speed of delivery for an order. The event was Halloween and I wanted to make sure that our order would arrive on time. On Oct [redacted] 2014 I received an email response from "[redacted]" stating the following "Hello You will have by next week Shipping can be calculated online, Thank You - [redacted]"

Since the order would arrive on time for my client I went ahead an purchased $2152.93 worth of product for my client for their 2014 Halloween Event. Since I had email confirmation from the company that the product would arrive in time for the event I was not concerned.

On Oct [redacted] I still had no received my product and was becoming concerned so I contacted Hauntedprops.com looking for a tracking number. Two days later I received an email response with one tracking code for the entire order. Within the next few days we received one box at a time (with different tracking codes then what Haunted Props had sent us) Clearly these packages were shipped at different times and not as one complete order.

We did not receive the full order before our event on Oct [redacted], we did however receive products well into November at a slow rate. When we contacted Haunted Props to state that we could not use the product or charge the client for the product they never replied. After multiple emails and phone calls we finally received a response to send the unused product back to them, which we did (we have confirmation from the shipping company it was recieved)Desired Settlement: We are seeking a refund for the products received after the [redacted] of October that we were unable to charge our client for as they could not be used. Haunted Props is in possession of these items currently as we returned them at our expense. We feel this is fair as Haunted Props confirmed that these would be sent to us in time for our event.

Items Returned:

We would like a credit for the following.

CHCPD - missing dark side jester 7 foot, hy, hanging evil clown 60", and hanging horror clown

0764 - creature crate was missing items and did not work

FW9523-10 - received after halloween

DE-203 - paint received after halloween

Value $1100

Business

Response:

Hello We apologize for the delay. We were out of town.order was shipped on time , but held up in [redacted] CustomsHere are the tracking numbers for cartons held up in Cystoms [redacted]wE NEVER RECEIVED THESE CARTONS BACK FROM [redacted] After being notified they did not received there order we out of our expense which cost us over $600 next day aired order [redacted]trackings[redacted]1Z2154236703705552 WHICH IF YOU CHECK WERE DELIVERED OCT [redacted]NOW AS FOR OUR TERMS AND CONDITIONS IF YOU READ WHICH ALL ORDERS HAVE TO AGREE TO OUR TERMS AND CONDITIONS TO PLACE THE ORDERWE ARE NOT RESPONSIBLE FOR ANY DELAYS IN CUSTOMS AND OR ANY DUTIES AND TAXESHERE ARE OUR TERMS AND CONDITIONS AND THEN CONTINUE TO READ OUR RESPONSE The following are terms and conditions of a legal agreement between you and HauntedProps.com Corp: By accessing, browsing and/or using this website, you acknowledge that you have read, understood, and agree to the bound terms and comply with all applicable laws and regulations, including any re-export control laws and regulations. If you do not agree with these terms and conditions, do not use this website.We accept Master Card, Visa, Discover Card, [redacted], Money Orders, Checks, Wire Transfers.THERE ARE NO REFUNDS OR CREDITS OR RETURNS AFTER 30 DAYSAll shipping costs will be added to total order.SHIPPING CHARGES ARE NOT REFUNDABLE Shipping Charges May be adjusted due to weights, sizes, location of delivery in the world and will be added to total invoice.Any sales tax will be applied, where applicable.All products are guaranteed against defects for 30 days from date of invoiceAccessories are sold separately. Photos may vary from actual products.Price match guarantee does not include freight.Price match guarantee does not pertain to end of season clearance / close outs / going out of business sales / [redacted] / [redacted]HAUNTEDPROPS.COM not responsible for typo errors on descriptions, pricing, images.No C.O.D. orders.ADDITIONAL SHIPPING CHARGES MAY BE ADDED DUE TO WEIGHT / SIZES / AND LOCATION OF DELIVERYALL ORDERS MUST BE PAID IN FULL BEFORE DELIVERY / WE OFFER NO TERMS OR DATING Any short shipped items, we must be notified with in 48 Hours of time of delivery Returns and Cancellations:Products may be returned within 5 days of receiving the product.There will be a 50% restocking fee on orders returned within 10 days of receiving the product.There will be no returns on masks at any time period unless received defective.Product damage claims must be made to HauntedProps.com Corp within 2 days of delivery.WE WILL NOT EXCEPT ANY RETURNS AFTER HALLOWEEN OCTOBER 31STNo used products will be credited.THERE ARE NO RETURNS OF ANY ANIMATRONIC AFTER 5 DAYS ANY PRODUCTES RETURNED MUST BE IN THE SAME CONDITION / PACKAGING OF HOW YOU RECEIVED THE PRODUCTSThere will be no cancellations allowed in excess of 7 days after placing an order. In addition, orders in the process of being shipped can not be cancelled, however you may contact us for a return within 2days once you receive the order.All items purchased prior to Oct. 31st can not be returned must be returned within 2 days. Any items purchased after Oct. 31st will be subject to the regular return policy stated above.Hauntedprops.com is not responsible for any delays in shipments due to trucking co's delays / air delays / sea delays/ customs clearance delays. We will not refund any orders or take returns due these issues out of Hauntedprops.com control. Please allow extra delivery times for all international orders All claims / shortages, we must notified within 2 days of delivery.Any non deliveries or lost deliveries Hauntedprops.com is not responsible without proper time notifation.Orders placed from July of the calendar year to Oct 31st of the calendar year, Hauntedprops.com will not accept any claims after Oct 31st of non receipt of goods or damagesHauntedprops.com is not responsible for any Duties or Taxes. In no event will HauntedProps.com or any of it's representatives be liable for any damages or injuries, however they may occur, related to any products sold through HauntedProps.com's online business, retail business or wholesale business.Except as eWARNING: products on this web site might contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm in accordance with California's Prop 65 xpressly stated herein, HauntedProps.com Corp makes no representations or complied of any kind with respect to products sold.If for any reason Hauntedprops.com has to turn your account for lack of payment to a collection agency you will be responsible for all Attorney / Court / or any other fees that occur to collect the debt.Any item on our site, with no price means it is either out of stock or we will get back to you with a quote.Hauntedprops.com has the right to change shipping methods on any order placed.Merchandise has to be returned in original condition before any type of credits are issue.Credit cards can be used up to $5000. Any thing over that must be paid with a check, wire transfer or money order.All orders must be pay the balance at time of shipment.All shipping costs will be added to total order.All orders must be paid in full before delivery. If for any reason Hauntedprops.com, LLC has to turn your account for lack of payment to a collection agency you will be responsible for all Attorney / Court / or any other fees that occur to collect the debt.In the unlikey event that you need to return something please Contact us by e-mail. Any returns sent to us without first obtaining prior authorization will be returned to you. Categories Custom Gore PropsHalloween PropsAnimatronicsEffects & LightingCostumesAccessoriesMasks About Home About Us Contact Us Shipping & Returns Privacy Policy Terms and Conditions Gift Certificates Connect wi

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the company guaranteed delivery of these products in time for our event via email.The company then directed us to return the product via phone conversation for a refund as we have done. The product is no longer in our possession and was received by Haunted Props as we have proof of delivery via the shipping company.

Sincerely,

Business

Response:

Our custoer service is excellent especailly when we spent over $650 in next day air shipping to you at our costs not to our fault. We were not offering you a store credit but a refund after we sell the products and have closed your account.The fact hat yo never waned to communcate on thephone for some strane reason has brought his to this pount. Now that you started this to this level we are going by our Terms and Conditions as you agreed to when you placed this order. Should be completed by June [redacted]Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because;Your company cannot be trusted. You state one thing and then do something completely different. We have spoken via phone and now you are changing your mind. It is not good customer service to inconvience your client, lie to your client and decieve them. Your business practices are shady at best. We want the refund that is owed to us immediately and not via store credit. You directed us to return the product which we have done. If this refund is not made within the week we will continue to review your company and the situation. You have dragged on this situation for far too long. We have phone records, delivery signatures and emails to prove that you are in the wrong. if you have any hope of resolving your client relationship you will return the funds.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 10/*/2015 I placed an order through Hauntedprops.com for a Hanging Around Torso prop. Several days later I logged into my account on their website to check the status of my order. The status was awaiting fulfillment. I was curious to see when my order would be shipped so I sent them an email to inquire. A couple days passed and I received no response. I sent another email and finally got a response. The reply stated that I would receive my order by Halloween as stated on Hauntedprops.com. I don't recall seeing that anywhere on their website but I was satisfied with that answer since I was counting on having the prop I ordered for a Halloween display. By 10/**/2015, my order had still not arrived. At this point I decided to call so that I may speak with someone directly. I ended up speaking with Joe who assured me that my order would arrive at my house the following day. He said to call him if there were any issues. My order arrived two days late on 11/*/2015 so it was of no use on Halloween as I had planned. When I opened the box, I immediately realized that it was definitely not the prop that I had ordered. I called Hauntedprops again and was directed to Joe's personal cell phone. I left a message during their business hours but was not able to speak with him until the following day. He claimed that their phones were down at the office which was why calls were being directed to his cell phone (which he rarely answers). After I explained what had happened, Joe assured me that he would make things right. He also added that he wasn't making any money off this order which I felt was quite unprofessional as it was not my fault that they sent the wrong prop. I sent Joe several picture messages so he could clearly see that I had received the wrong item. About ten days went by and I heard nothing. My order status on their website was still awaiting fulfillment. Apparently Hauntedprops.com doesn't update anything. Once again I called several times before getting in touch with Joe. He said the correct prop would be delivered to me in two weeks at most and again brought up the fact that he wasn't making any money off of my order due to returned shipping costs. Over two weeks later I have not received my order and have not gotten any calls or emails from Hauntedprops. I have tried to contact them and even left a message with my contact information. This is by far the worst customer experience I have had with any company. Hauntedprops was quick to take payment but after that it seems as though they are not concerned about their customers.Desired Settlement: If it is too much trouble to deliver what I ordered, I would like a full refund.

Business

Response:

REPLACEMENT ITEM IN PRODUCTION TAKE 3 TO 4 WEEKS WILL HAVE NEXT WEEKNeed first one returned ASAP

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If the prop takes 3 to 4 weeks to make, I'm fine with that. What bothers me is the fact that I was specifically told by Hauntedprops that I would receive the correct prop in a maximum of 2 weeks. It's been over a month since initially receiving the wrong item and not once have they contacted me to just let me know it's running late. It's always me trying to contact them. A little more communication on their end would be greatly appreciated. After submitting my initial complaint, Joe did call me and left a message. He stated that my prop would be delivered to me after I returned the old one at my own expense. The only reason I still have the original prop they sent me is because when I asked Joe what he wanted me to do with it he said "Just hang on to it for now and I'll have it picked up. I'll take care of everything." Now that I've filed a complaint against Hauntedprops, Joe doesn't want to stand behind his word that they will take care of the shipping and make things right. When I called Joe again to discuss the situation he did not answer and has not returned my calls. How can any business expect the customer to pay return shipping costs when the business sent the wrong item in the first place. It is not my fault that Hauntedprops made a mistake and I should not have to pay extra money to receive the correct prop that I ordered. I would like Hauntedprops to cover any shipping costs as they initially said that they would.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello Will have prop picked up after he receives the new version which should be by the next week now. Production co has been slow Thank you [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 items from Haunted Props on August **, 2015. They still have not delivered the items. I put in a dispute with [redacted]. Haunted Props gave [redacted] a tracking number that went to Banff, Aberdeenshire and didn't have my name. I do not live in Banff, Aberdeenshire, I live in Colorado. I have the original email confirmation from when I ordered the product and I have several emails back and forth from Haunted Props and the product maker and still do not have my product or a refund. My purchase total was $416.66. That is not a small penny. If you need any of the backup emails I can provide them all. At this point, I just want them to refund me my money. The customer service is terrible. I feel they are ripping me off. It has been 4 month since I made this purchase.Desired Settlement: As a business that is to provide products, they need to refund me my money since they never delivered.

Business

Response:

Hello I just spoke to [redacted] and apologized for the creator that dropped the ball and gave us both incorrect information which isunacceptable to me We will give her a full credit and send are the props at no charge. Please accept our apologize again Thank you Joe

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Joe was very polite and apologetic. It seems he is having problems with the creator of the product actually getting items sent out. I hope future purchases will be less complicated. Thank you Joe for taking the time and calling me to work this out.

Sincerely,

Review: I placed Order #[redacted] on 9/**/14. The 2 items I ordered were listed in stock on the Haunted Props website. I received an order confirmation e-mail indicating I would receive a second e-mail once the order ships. This never happened. I contacted Haunted Props through [redacted], telephone, and e-mail. I never received a return call, the [redacted] respondent said they couldn't help (referred me to call), and the e-mail respondent said the items were out of stock. I waited for future correspondence. This never happened. I reached out again via e-mail 10/*/14 asking for an update since my Haunted Props online account still shows the order as "processing." The e-mail respondent said the items shipped. I replied back and asked for tracking information. Per the Haunted Props website, customers can request tracking information via e-mail. This never happened. It is now 10/**/14, and I am reaching out to the Revdex.com (along with [redacted]) for assistance. The total amount of the order , $108.74, was paid in full to Haunted Props (I have the e-mail/bank verification that shows immediate payment after the order was placed).Desired Settlement: I want the tracking information that verifies the items were shipped the week Haunted Props claims they were shipped. If the items did not ship the week in question, I want the items shipped with next day delivery at no cost to me. If the items do not exist (meaning, they can't be shipped), I want a full refund.

Business

Response:

order was placed

9 / ** shipped 10 / *

Was sold out but more inventory came in from containers from overseas which we can not control delivery dates. Expected delivery was end of September but showed up late. This is the peak season in the Halloween Industry where we receive 100's of orders everyday., and communication is slower than normal at our business time which is nomal for all venders in our business,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,