Our VP of Business Development spoke to Ms [redacted] on 7/12/16, 7/13/and 7/19/and also via email to resolve her complaint Ms [redacted] requested a refund of $that she paid (two late fee payments of $25.00) because she did not receive a bill Hawaiian Properties mailed coupons for the quarterly payments in the budget mailing packet that went out last July Ms [redacted] stated that she did not receive the coupons; therefore, Hawaiian Properties will mail a refund check of $ Ms [redacted] also requested an automatic deduction form Our VP of Business Development emailed Ms [redacted] the Surepay application form on 7/12/and mailed a hard copy on 7/13/to Ms***’s parent’s house per her request On 7/19/16, Ms [redacted] confirmed that her mother received the Surepay form and they would fill it out Unfortunately, Hawaiian Properties did not receive any of the letters from Ms [redacted] or would have responded in a timely manner We greatly appreciate Ms***’s time in resolving this issue and are available should she need further assistance in the future Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This business should take steps to ensure that they have better communication with customers in the future Sincerely, [redacted]
On 5/19/16, our VP of Business Development called Mr [redacted] and left a voicemail On 5/20/Mr [redacted] returned the call and spoke to our VP of Business Development She confirmed with Mr [redacted] that his unit closed on 4/12/and mentioned that the closing was after April’s Surepay deduction Escrow also collected for April’s maintenance fees which is the standard procedure due to the timing of the unit closure The refund check of $was mailed on 5/19/and our VP of Business Development will follow up with Mr [redacted] on 5/25/to make sure that he received the check She also mentioned that the $fee is not a Hawaiian Properties feeWe apologize for the confusion and inconvenience to Mr [redacted] that this situation has caused
Not all the past payments were late and I do have proof which is the bank statement that I already provided After speaking to my bank I was told the "c***red" date is when the check was cashed I do acknowledge that some of the months , mostly the beginning of the year when my H.Paccount was created, were late Who spoke to an [redacted] representative to get clarification on the process of the online bill payment or was it H.Passuming what the process is and Revdex.com taking their word for it? I heard a lot of guessing in the explanation from H.P My most recent payment which was November was a hard copy check I mailed to Hawaiian Properties I did not send it via certified mail, which I should not have to for a bill payment I am trusting that the company is honest enough to acknowledge the received date and process it in a timely manner I mailed the November payment on Oct 29th, the same date that is reflected on the check I am trusting the day payment is received is the date they are reflecting on my account Vice President John J [redacted] could not give me a definitive answer when asked if the mail was check daily and when I seen in the explanation from Hawaiian Properties to Revdex.com that it would be processed if received before 3pm All of the information and reply that Revdex.com got from H.P was never given to me nor was I informed of the procedures H.P refuses to give me any information or answers after several emails and calls I have still not gotten any answer till this day from H.P Again, I have a bank statement showing the hard copy check was cashed, processed, and cleared on Nov 6th This means Hawaiian Properties received my check well before that date Accord to an employee at my bank it takes one day processing for them to cash the check so Hawaiian Properties had to have took my hard copy check to the bank on Nov 5th or prior in order for the funds to be taken out on the 6th Once again, that is well before the day grace period Yet, I am still being charged a late fee for the month of November That does not add up if my check was cashed and money taken out of my account on November 6th Thank you, [redacted]
This is my second complaint to Revdex.com and the problem is only getting worseMy account is continuously assessed late fees and I have bank statements showing my payments being cashed on timeI spoke to my bank and they said they have many problems between Hawaiian Properties and their account holdersA Hawaiian Properties Reprsentative gave me a statement of my account but never told me why I have late feesNothing has ever been explained to me and giving me an account statement is not an answer to my questionsVP MrJohn J*** never got back to me with the issue on my account like he said he would via a phone call I had with himAfter emailing him and requesting a meeting, again he never got back to me or responded to my emailHe ignored my request for an in person meetingI did not give the Revdex.com an update to my first complaint because there as no update to giveI was waiting on a response from MrJ*** in which I did not receiveI feel I am not getting answers and being fraudulently assessed late fees when my payments are not lateI would like the Revdex.com to look into this on going matter I am having with Hawaiian Properties.I would like the late fees that were fraudulently charged to my account to be waived or reimbursedI would also like an explanation of these so called late fees as well as MrJ*** attending a meeting as requested
Dear Mr***,I am writing*** regarding ***r letter dated Wednesday, March 18, 2015, regarding case number ***.I have
read Mr*** ***'s statementand w*** providesome background and
information regarding his complaint Mr*** is a homeowner in the Heightsat Wailuna, which is a
Community Association which is governed by the
Board of Directors (Board)We act on behalf of the Board and take our direction from themOne of the House Rules the Board has been enforcing for the past year is utility doors and buildingmaintenanceMr***'s door was identified as having a problemHis specific issue is that the door was installed upside down and needs to be corrected.In the past, the Board had no issue if the homeownerswanted to hire Association staff for side jobs but that was their own decisionjust as if they were hiring any other contractoror handyman By Mr.***'s own admission,he did not follow the proper procedureand submit a requestto the Architectural Committee and took it upon himselfto hire someone to replace his utility door even though this type of work requires Architectural approval and would be a House Rules violation for doing exteriormodifications without such approval.Attached is email correspondence with Mr*** explaining the issue with his utilitydoor and regarding the fence repair project that has begun.
Mr*** has been informed that he can attend any Board meeting and has been notified of date, time, and locationof the meetingsMr*** has chosen not to attendthese meetings to make any direct appealsto the Board.In summary, we have responded to all of Mr***'s correspondence in a timely manner and have laid out all of his options.Unfortunately, Mr*** seems to confuse his
responsibility with regard to theutility doors becausehe hired staff that also worked for the Association Ultimately, Mr*** w*** need to correct his utility door if he would like to resolve his House Rulesviolation and his fence w*** be addressed as the fence repairs capital improvements project has alreadybegun.If *** need more information, I would be happy to provide *** with the Architectural Guidelines, House Rules, Governing Documents, or any other information that might help better understand Mr***'s situationAll ofthis information can also be found at www.heightsatwailuna.com.Sincerely,//.j/ /,/// I /$HAWAIIAN PROP TI L D. ;;L- vVMichael G***
We sincerely apologize that Mr***’s refund check was not provided to him in a timely manner. Our Senior Accountant said that she didn’t receive the first phone message but did receive the second message on May 30. She spoke to Mr*** that afternoon and informed him the check
would be mailed out the next day (May 31). Our VP of Business Development reached out to Mr*** via phone and email on June to follow up and he said that he did receive the refund check
Complaint: ***
I am rejecting this response because: the roof still leaks and there are several holes in the ceiling with mildew that has of yet no been addressedThe property manGement is responsable for the repairs
Sincerely,
*** ***
*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** * ***To The Revdex.com, I would like to give you an update in regards to my on going complaint Hawaiian Properties emailed me yesterday stating I am being charged on going late fees for the three late fees in February, March, and April in which I have been disputing since June and have received no answers until yesterday I feel I should not pay a total late of $for three months of late fees which I have been disputing with no answers since June How can you continue to charge someone for fees they are disputing and ignore all emails and calls? I would like this added to my on going complaint of Hawaiian Properties and their gross negligence in customer service. Thank you, *** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** ***
*** ***
*** *** ***
***
** *** ***Problems with billing has been discussed and hopefully solved, but I still have not received my refund of as promised So technically it's not 100% resolved.From *** ***Sent from my ***
This case involves a homeowner who, without permission from her condominium association and without acquiring the requisite City & County permits, began renovation of her apartment using an unlicensed contractor to do the work. The unlicensed contractor cut a trench into the concrete
foundation slab of the unit that created a dangerous condition affecting the structural integrity of the building and removed a wall, causing damage to a cable television line servicing the unit and others. The condominium association had to take immediate action to prevent further damage, including having its legal counsel contact the owner to stop the work on the unit and prevent further damage As a result, a structural engineering firm was hired to investigate and evaluate the situation and the damages caused by the contractor, and to make recommendations as to what additional work needs to be done to ensure the safety of the condominium structure. In response, the homeowner hired an attorney to act on her behalf. From that point forward, all communication was legally required to be done between the attorneys representing both sides. The homeowner has since submitted plans to the association along with a payment plan to address outstanding assessments owed to the association. Those plans have been approved by the Association and are to be done by a licensed contractor on the condition that the structural engineering firm oversees the repairs. The homeowner has asked that the Association’s lawyers and the structural engineer not be involved any further. The Association is not agreeable with that, and as the Managing Agent for the association we cannot agree to that either. The Association is concerned that the repairs have not been done, but they are equally concerned that those repairs be done properly to avoid any future problems. In the end, if the homeowner does the repairs properly, the additional costs should not be substantial. As the managing agent, we cannot compromise when it comes to the safety of the project, its owners and its residents
Dear [redacted],I am please to inform you that my issue with Hawaiian Properties has been resolved. After numerous of calls and emails, they finally located the payments.Thank you very much for your time,[redacted]
Complaint: [redacted]
I am rejecting this response because the employee of the Association's contracted management firm installed the door (and was paid). I did notice that the door vent was at the top rather than at the bottom and I questioned this. He informed me that the vent should be at the top because warm air rises and can exit that way. As a member of the crew hired by the home owners' association that worked our subdivision area daily, I accepted his response. (Initially, I asked him why it wasn't a louvered door and he informed me that the door he was going to put on was acceptable. Again, he had worked around the houses daily for years and was hired by the Association so I accepted his response).Now, several years later, I am informed that the door was incorrectly installed. Why did it take years to determine that? The association schedules walk-throughs several times per year. Had I been informed soon after the door was installed that it was installed incorrectly, I would have had the person correct it. Instead, the door has been up for years which would imply acceptance by the association since it has passed through several walk-throughs over the years. Why is it suddenly not acceptable? The utility door is a very visible item - difficult to be an oversight.Also, within the immediate vicinity of our house, there are numerous houses with utility doors that do not match the required specifications. What are the statuses of those utility doors? Why have they been allowed to remain unchanged over the years as well?
Sincerely,
[redacted]
On 5/19/16, our VP of Business Development called Mr. [redacted] and left a voicemail. On 5/20/16 Mr. [redacted] returned the call and spoke to our VP of Business Development. She confirmed with Mr. [redacted] that his unit closed on 4/12/16 and mentioned that the closing was after April’s Surepay...
deduction. Escrow also collected for April’s maintenance fees which is the standard procedure due to the timing of the unit closure. The refund check of $410.94 was mailed on 5/19/16 and our VP of Business Development will follow up with Mr. [redacted] on 5/25/16 to make sure that he received the check. She also mentioned that the $35.00 fee is not a Hawaiian Properties fee. We apologize for the confusion and inconvenience to Mr. [redacted] that this situation has caused.
Dear [redacted],In response to your letter dated April 22, 2015 Revdex.com ID
[redacted] is a valid complaint by the owner of the unit located at [redacted] however the complaint should have been addressed directly to
the [redacted]...
for appropriate
action. Hawaiian Properties, Ltd. is the
managing agent for the association and therefore take appropriate actions for
the repair and maintenance of the common elements, such as the roofs as
directed by the Board of Directors.Sincerely,Hawaiian
Properties, Ltd.[redacted]Vice
President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This business should take steps to ensure that they have better communication with customers in the future.
Sincerely,
[redacted]
From: Irma Bondoc [mailto:[email protected]] Sent: Tuesday, December 22, 2015 4:09 PMTo: Kaina Kelley <[email protected]>Subject: ID 10806787, [redacted]Hello Ms. Kelley,Per our phone conversation this morning, please see attached our response to the complaint submitted by [redacted], ID #10806787. Attached as well is the response letter sent to Ms. [redacted] by property manager, Reiko M[redacted]. May we request confirmation of receipt of this email? Much mahalo! Irma B[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted] is an association and contracted its security services through [redacted]. Hawaiian Properties is the association’s property management company. We were provided with the following information from the site office employees and security staff. On May 8th,...
Ms. [redacted] could not exit the parking lot because she said that she forgot her parking ticket at home. Security explained to her that she needed her parking ticket or parking card to exit the parking lot. Otherwise, she needed to pay the lost ticket fee. Ms. [redacted]’s mother started to yell and scream at the security guard. She wouldn’t stop yelling and swearing so the security guard said they would call HPD if she didn’t comply with the rules. Finally, Ms. [redacted] paid the fee. Later that week, Ms. [redacted] was talking to a site office employee about wanting a refund for the lost ticket fee she paid; however, she never provided the parking ticket she initially said she forgot at home. She started yelling at the site office employee and Ms. [redacted] was told that her behavior was unacceptable. Then, Ms. [redacted] said, “If I get raped walking on the Ala Wai, I will hold you responsible!” At that point, the office employee said that they needed to terminate her parking at the end of the month. Later, Ms. [redacted] came back to the office and requested to cancel her parking effective immediately. The office submitted a check request to Hawaiian Properties for $75.00 ($40.00 for the returned parking card and $35.00 refund for 1 week of parking). Hawaiian Properties mailed the check to Ms. [redacted] on June 1, 2016. In addition to the incident above, Ms. [redacted] was not following the parking rules. The parking card can only be registered to one vehicle. Ms. [redacted] was reminded of this rule but continued to park two different vehicles on several occasions. Based on the actions of Ms. [redacted]’s guest (mother), her interactions with the site office following the incident, and non-compliance of the parking rules, it was determined that Ms. [redacted]’s monthly parking needed to be terminated. In reviewing the information provided by the site office employees and security guards a refund for the lost ticket fee and difference in parking rates will not be given.
Our VP of Business Development spoke to Ms [redacted] on 7/12/16, 7/13/and 7/19/and also via email to resolve her complaint Ms [redacted] requested a refund of $that she paid (two late fee payments of $25.00) because she did not receive a bill Hawaiian Properties mailed coupons for the quarterly payments in the budget mailing packet that went out last July Ms [redacted] stated that she did not receive the coupons; therefore, Hawaiian Properties will mail a refund check of $ Ms [redacted] also requested an automatic deduction form Our VP of Business Development emailed Ms [redacted] the Surepay application form on 7/12/and mailed a hard copy on 7/13/to Ms***’s parent’s house per her request On 7/19/16, Ms [redacted] confirmed that her mother received the Surepay form and they would fill it out Unfortunately, Hawaiian Properties did not receive any of the letters from Ms [redacted] or would have responded in a timely manner We greatly appreciate Ms***’s time in resolving this issue and are available should she need further assistance in the future Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This business should take steps to ensure that they have better communication with customers in the future Sincerely, [redacted]
The check was cut on July and mailed on July The check was received on July
On 5/19/16, our VP of Business Development called Mr [redacted] and left a voicemail On 5/20/Mr [redacted] returned the call and spoke to our VP of Business Development She confirmed with Mr [redacted] that his unit closed on 4/12/and mentioned that the closing was after April’s Surepay deduction Escrow also collected for April’s maintenance fees which is the standard procedure due to the timing of the unit closure The refund check of $was mailed on 5/19/and our VP of Business Development will follow up with Mr [redacted] on 5/25/to make sure that he received the check She also mentioned that the $fee is not a Hawaiian Properties feeWe apologize for the confusion and inconvenience to Mr [redacted] that this situation has caused
Not all the past payments were late and I do have proof which is the bank statement that I already provided After speaking to my bank I was told the "c***red" date is when the check was cashed I do acknowledge that some of the months , mostly the beginning of the year when my H.Paccount was created, were late Who spoke to an [redacted] representative to get clarification on the process of the online bill payment or was it H.Passuming what the process is and Revdex.com taking their word for it? I heard a lot of guessing in the explanation from H.P My most recent payment which was November was a hard copy check I mailed to Hawaiian Properties I did not send it via certified mail, which I should not have to for a bill payment I am trusting that the company is honest enough to acknowledge the received date and process it in a timely manner I mailed the November payment on Oct 29th, the same date that is reflected on the check I am trusting the day payment is received is the date they are reflecting on my account Vice President John J [redacted] could not give me a definitive answer when asked if the mail was check daily and when I seen in the explanation from Hawaiian Properties to Revdex.com that it would be processed if received before 3pm All of the information and reply that Revdex.com got from H.P was never given to me nor was I informed of the procedures H.P refuses to give me any information or answers after several emails and calls I have still not gotten any answer till this day from H.P Again, I have a bank statement showing the hard copy check was cashed, processed, and cleared on Nov 6th This means Hawaiian Properties received my check well before that date Accord to an employee at my bank it takes one day processing for them to cash the check so Hawaiian Properties had to have took my hard copy check to the bank on Nov 5th or prior in order for the funds to be taken out on the 6th Once again, that is well before the day grace period Yet, I am still being charged a late fee for the month of November That does not add up if my check was cashed and money taken out of my account on November 6th Thank you, [redacted]
This is my second complaint to Revdex.com and the problem is only getting worseMy account is continuously assessed late fees and I have bank statements showing my payments being cashed on timeI spoke to my bank and they said they have many problems between Hawaiian Properties and their account holdersA Hawaiian Properties Reprsentative gave me a statement of my account but never told me why I have late feesNothing has ever been explained to me and giving me an account statement is not an answer to my questionsVP MrJohn J*** never got back to me with the issue on my account like he said he would via a phone call I had with himAfter emailing him and requesting a meeting, again he never got back to me or responded to my emailHe ignored my request for an in person meetingI did not give the Revdex.com an update to my first complaint because there as no update to giveI was waiting on a response from MrJ*** in which I did not receiveI feel I am not getting answers and being fraudulently assessed late fees when my payments are not lateI would like the Revdex.com to look into this on going matter I am having with Hawaiian Properties.I would like the late fees that were fraudulently charged to my account to be waived or reimbursedI would also like an explanation of these so called late fees as well as MrJ*** attending a meeting as requested
Dear Mr***,I am writing*** regarding ***r letter dated Wednesday, March 18, 2015, regarding case number ***.I have
read Mr*** ***'s statementand w*** providesome background and
information regarding his complaint Mr*** is a homeowner in the Heightsat Wailuna, which is a
Community Association which is governed by the
Board of Directors (Board)We act on behalf of the Board and take our direction from themOne of the House Rules the Board has been enforcing for the past year is utility doors and buildingmaintenanceMr***'s door was identified as having a problemHis specific issue is that the door was installed upside down and needs to be corrected.In the past, the Board had no issue if the homeownerswanted to hire Association staff for side jobs but that was their own decisionjust as if they were hiring any other contractoror handyman By Mr.***'s own admission,he did not follow the proper procedureand submit a requestto the Architectural Committee and took it upon himselfto hire someone to replace his utility door even though this type of work requires Architectural approval and would be a House Rules violation for doing exteriormodifications without such approval.Attached is email correspondence with Mr*** explaining the issue with his utilitydoor and regarding the fence repair project that has begun.
Mr*** has been informed that he can attend any Board meeting and has been notified of date, time, and locationof the meetingsMr*** has chosen not to attendthese meetings to make any direct appealsto the Board.In summary, we have responded to all of Mr***'s correspondence in a timely manner and have laid out all of his options.Unfortunately, Mr*** seems to confuse his
responsibility with regard to theutility doors becausehe hired staff that also worked for the Association Ultimately, Mr*** w*** need to correct his utility door if he would like to resolve his House Rulesviolation and his fence w*** be addressed as the fence repairs capital improvements project has alreadybegun.If *** need more information, I would be happy to provide *** with the Architectural Guidelines, House Rules, Governing Documents, or any other information that might help better understand Mr***'s situationAll ofthis information can also be found at www.heightsatwailuna.com.Sincerely,//.j/ /,/// I /$HAWAIIAN PROP TI L D. ;;L- vVMichael G***
We sincerely apologize that Mr***’s refund check was not provided to him in a timely manner. Our Senior Accountant said that she didn’t receive the first phone message but did receive the second message on May 30. She spoke to Mr*** that afternoon and informed him the check
would be mailed out the next day (May 31). Our VP of Business Development reached out to Mr*** via phone and email on June to follow up and he said that he did receive the refund check
Complaint: ***
I am rejecting this response because: the roof still leaks and there are several holes in the ceiling with mildew that has of yet no been addressedThe property manGement is responsable for the repairs
Sincerely,
*** ***
*** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** * ***To The Revdex.com, I would like to give you an update in regards to my on going complaint Hawaiian Properties emailed me yesterday stating I am being charged on going late fees for the three late fees in February, March, and April in which I have been disputing since June and have received no answers until yesterday I feel I should not pay a total late of $for three months of late fees which I have been disputing with no answers since June How can you continue to charge someone for fees they are disputing and ignore all emails and calls? I would like this added to my on going complaint of Hawaiian Properties and their gross negligence in customer service. Thank you, *** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** ***
*** ***
*** *** ***
***
** *** ***Problems with billing has been discussed and hopefully solved, but I still have not received my refund of as promised So technically it's not 100% resolved.From *** ***Sent from my ***
This case involves a homeowner who, without permission from her condominium association and without acquiring the requisite City & County permits, began renovation of her apartment using an unlicensed contractor to do the work. The unlicensed contractor cut a trench into the concrete
foundation slab of the unit that created a dangerous condition affecting the structural integrity of the building and removed a wall, causing damage to a cable television line servicing the unit and others. The condominium association had to take immediate action to prevent further damage, including having its legal counsel contact the owner to stop the work on the unit and prevent further damage As a result, a structural engineering firm was hired to investigate and evaluate the situation and the damages caused by the contractor, and to make recommendations as to what additional work needs to be done to ensure the safety of the condominium structure. In response, the homeowner hired an attorney to act on her behalf. From that point forward, all communication was legally required to be done between the attorneys representing both sides. The homeowner has since submitted plans to the association along with a payment plan to address outstanding assessments owed to the association. Those plans have been approved by the Association and are to be done by a licensed contractor on the condition that the structural engineering firm oversees the repairs. The homeowner has asked that the Association’s lawyers and the structural engineer not be involved any further. The Association is not agreeable with that, and as the Managing Agent for the association we cannot agree to that either. The Association is concerned that the repairs have not been done, but they are equally concerned that those repairs be done properly to avoid any future problems. In the end, if the homeowner does the repairs properly, the additional costs should not be substantial. As the managing agent, we cannot compromise when it comes to the safety of the project, its owners and its residents
The check was cut on July 25 and mailed on July 26. The check was received on July 28.
Dear [redacted],I am please to inform you that my issue with Hawaiian Properties has been resolved. After numerous of calls and emails, they finally located the payments.Thank you very much for your time,[redacted]
Complaint: [redacted]
I am rejecting this response because the employee of the Association's contracted management firm installed the door (and was paid). I did notice that the door vent was at the top rather than at the bottom and I questioned this. He informed me that the vent should be at the top because warm air rises and can exit that way. As a member of the crew hired by the home owners' association that worked our subdivision area daily, I accepted his response. (Initially, I asked him why it wasn't a louvered door and he informed me that the door he was going to put on was acceptable. Again, he had worked around the houses daily for years and was hired by the Association so I accepted his response).Now, several years later, I am informed that the door was incorrectly installed. Why did it take years to determine that? The association schedules walk-throughs several times per year. Had I been informed soon after the door was installed that it was installed incorrectly, I would have had the person correct it. Instead, the door has been up for years which would imply acceptance by the association since it has passed through several walk-throughs over the years. Why is it suddenly not acceptable? The utility door is a very visible item - difficult to be an oversight.Also, within the immediate vicinity of our house, there are numerous houses with utility doors that do not match the required specifications. What are the statuses of those utility doors? Why have they been allowed to remain unchanged over the years as well?
Sincerely,
[redacted]
On 5/19/16, our VP of Business Development called Mr. [redacted] and left a voicemail. On 5/20/16 Mr. [redacted] returned the call and spoke to our VP of Business Development. She confirmed with Mr. [redacted] that his unit closed on 4/12/16 and mentioned that the closing was after April’s Surepay...
deduction. Escrow also collected for April’s maintenance fees which is the standard procedure due to the timing of the unit closure. The refund check of $410.94 was mailed on 5/19/16 and our VP of Business Development will follow up with Mr. [redacted] on 5/25/16 to make sure that he received the check. She also mentioned that the $35.00 fee is not a Hawaiian Properties fee. We apologize for the confusion and inconvenience to Mr. [redacted] that this situation has caused.
Dear [redacted],In response to your letter dated April 22, 2015 Revdex.com ID
[redacted] is a valid complaint by the owner of the unit located at [redacted] however the complaint should have been addressed directly to
the [redacted]...
for appropriate
action. Hawaiian Properties, Ltd. is the
managing agent for the association and therefore take appropriate actions for
the repair and maintenance of the common elements, such as the roofs as
directed by the Board of Directors.Sincerely,Hawaiian
Properties, Ltd.[redacted]Vice
President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This business should take steps to ensure that they have better communication with customers in the future.
Sincerely,
[redacted]
From: Irma Bondoc [mailto:[email protected]] Sent: Tuesday, December 22, 2015 4:09 PMTo: Kaina Kelley <[email protected]>Subject: ID 10806787, [redacted]Hello Ms. Kelley,Per our phone conversation this morning, please see attached our response to the complaint submitted by [redacted], ID #10806787. Attached as well is the response letter sent to Ms. [redacted] by property manager, Reiko M[redacted]. May we request confirmation of receipt of this email? Much mahalo! Irma B[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted] is an association and contracted its security services through [redacted]. Hawaiian Properties is the association’s property management company. We were provided with the following information from the site office employees and security staff. On May 8th,...
Ms. [redacted] could not exit the parking lot because she said that she forgot her parking ticket at home. Security explained to her that she needed her parking ticket or parking card to exit the parking lot. Otherwise, she needed to pay the lost ticket fee. Ms. [redacted]’s mother started to yell and scream at the security guard. She wouldn’t stop yelling and swearing so the security guard said they would call HPD if she didn’t comply with the rules. Finally, Ms. [redacted] paid the fee. Later that week, Ms. [redacted] was talking to a site office employee about wanting a refund for the lost ticket fee she paid; however, she never provided the parking ticket she initially said she forgot at home. She started yelling at the site office employee and Ms. [redacted] was told that her behavior was unacceptable. Then, Ms. [redacted] said, “If I get raped walking on the Ala Wai, I will hold you responsible!” At that point, the office employee said that they needed to terminate her parking at the end of the month. Later, Ms. [redacted] came back to the office and requested to cancel her parking effective immediately. The office submitted a check request to Hawaiian Properties for $75.00 ($40.00 for the returned parking card and $35.00 refund for 1 week of parking). Hawaiian Properties mailed the check to Ms. [redacted] on June 1, 2016. In addition to the incident above, Ms. [redacted] was not following the parking rules. The parking card can only be registered to one vehicle. Ms. [redacted] was reminded of this rule but continued to park two different vehicles on several occasions. Based on the actions of Ms. [redacted]’s guest (mother), her interactions with the site office following the incident, and non-compliance of the parking rules, it was determined that Ms. [redacted]’s monthly parking needed to be terminated. In reviewing the information provided by the site office employees and security guards a refund for the lost ticket fee and difference in parking rates will not be given.