Not all the past payments were late and I do have proof which is the bank statement that I already provided. After speaking to my bank I was told the "c[redacted]red" date is when the check was cashed. I do acknowledge that some of the months , mostly the beginning of the year when my H.P. account was created, were late. Who spoke to an [redacted] representative to get clarification on the process of the online bill payment or was it H.P. assuming what the process is and Revdex.com taking their word for it? I heard a lot of guessing in the explanation from H.P. My most recent payment which was November 2015 was a hard copy check I mailed to Hawaiian Properties. I did not send it via certified mail, which I should not have to for a bill payment. I am trusting that the company is honest enough to acknowledge the received date and process it in a timely manner. I mailed the November payment on Oct 29th, the same date that is reflected on the check. I am trusting the day payment is received is the date they are reflecting on my account. Vice President John J[redacted] could not give me a definitive answer when asked if the mail was check daily and when. I seen in the explanation from Hawaiian Properties to Revdex.com that it would be processed if received before 3pm. All of the information and reply that Revdex.com got from H.P. was never given to me nor was I informed of the procedures. H.P. refuses to give me any information or answers after several emails and calls. I have still not gotten any answer till this day from H.P. Again, I have a bank statement showing the hard copy check was cashed, processed, and cleared on Nov 6th. This means Hawaiian Properties received my check well before that date. Accord to an employee at my bank it takes one day processing for them to cash the check so Hawaiian Properties had to have took my hard copy check to the bank on Nov 5th or prior in order for the funds to be taken out on the 6th. Once again, that is well before the 10 day grace period. Yet, I am still being charged a late fee for the month of November. That does not add up if my check was cashed and money taken out of my account on November 6th. Thank you, [redacted]
Our VP of Business Development spoke to Ms. [redacted] on 7/12/16, 7/13/16 and 7/19/16 and also via email to resolve her complaint. Ms. [redacted] requested a refund of $50.00 that she paid (two late fee payments of $25.00) because she did not receive a bill. Hawaiian Properties mailed 4...
coupons for the quarterly payments in the budget mailing packet that went out last July. Ms. [redacted] stated that she did not receive the coupons; therefore, Hawaiian Properties will mail a refund check of $50.00. Ms. [redacted] also requested an automatic deduction form. Our VP of Business Development emailed Ms. [redacted] the Surepay application form on 7/12/16 and mailed a hard copy on 7/13/16 to Ms. [redacted]’s parent’s house per her request. On 7/19/16, Ms. [redacted] confirmed that her mother received the Surepay form and they would fill it out. Unfortunately, Hawaiian Properties did not receive any of the letters from Ms. [redacted] or would have responded in a timely manner. We greatly appreciate Ms. [redacted]’s time in resolving this issue and are available should she need further assistance in the future. Thank you.
Ms. [redacted] finalized and closed on the purchase of her unit number [redacted] at [redacted] through [redacted] on December 2, 2014. At that time Ms. [redacted] was provided with the associations governing documents and a buyer's disclosure (RR-105C enclosed) that...
defined what the monthly maintenance fee covered, such as electricity, water, sewer and cable. The December 2014 maintenance fee payment was made by Ms. [redacted] at that closing. Follow up payment informationwas provided to Ms. [redacted] via regular mail service on December 4, 2014 (enclosed). Ms. [redacted] pays the monthly maintenance fee using a bill payer method through her financial institution. Unfortunately the financial institution does not mail the payments to Hawaiian Properties, Ltd. within payment due date to avoid late fee charges. Payments received by regular mail service prior to 3:00 p.m. are posted on the owners account same day as received. Ifreceived after 3:00 p.m. payments are posted the next day. As indicated on her ledger (enclosed), the only payment received on time was the September 2015 payment. As directed by the associations governing documents, a late fee was assessed to her account when not received by the 10111 of each month. Statements were sent to Ms. [redacted] each month the payment was not received on time.Hawaiian Properties, Ltd. has no authority to waive late fees assessed to Ms. [redacted] 's account without Board of Directors approval. However, the Board of Directors of [redacted] has been informed that Ms. [redacted] has requested that all late fees assessed to her account be waived and has also requested reimbursement for cable payments made because she was not aware that cable was provided through her monthly maintenance fee. We will notify Ms. [redacted] in writing of the Board's decision after their next meeting scheduled for Tuesday October 6, 2015.Sincerely,Hawaiian Properties, Ltd.
Not all the past payments were late and I do have proof which is the bank statement that I already provided. After speaking to my bank I was told the "c[redacted]red" date is when the check was cashed. I do acknowledge that some of the months , mostly the beginning of the year when my H.P. account was created, were late. Who spoke to an [redacted] representative to get clarification on the process of the online bill payment or was it H.P. assuming what the process is and Revdex.com taking their word for it? I heard a lot of guessing in the explanation from H.P. My most recent payment which was November 2015 was a hard copy check I mailed to Hawaiian Properties. I did not send it via certified mail, which I should not have to for a bill payment. I am trusting that the company is honest enough to acknowledge the received date and process it in a timely manner. I mailed the November payment on Oct 29th, the same date that is reflected on the check. I am trusting the day payment is received is the date they are reflecting on my account. Vice President John J[redacted] could not give me a definitive answer when asked if the mail was check daily and when. I seen in the explanation from Hawaiian Properties to Revdex.com that it would be processed if received before 3pm. All of the information and reply that Revdex.com got from H.P. was never given to me nor was I informed of the procedures. H.P. refuses to give me any information or answers after several emails and calls. I have still not gotten any answer till this day from H.P. Again, I have a bank statement showing the hard copy check was cashed, processed, and cleared on Nov 6th. This means Hawaiian Properties received my check well before that date. Accord to an employee at my bank it takes one day processing for them to cash the check so Hawaiian Properties had to have took my hard copy check to the bank on Nov 5th or prior in order for the funds to be taken out on the 6th. Once again, that is well before the 10 day grace period. Yet, I am still being charged a late fee for the month of November. That does not add up if my check was cashed and money taken out of my account on November 6th. Thank you, [redacted]
Our VP of Business Development spoke to Ms. [redacted] on 7/12/16, 7/13/16 and 7/19/16 and also via email to resolve her complaint. Ms. [redacted] requested a refund of $50.00 that she paid (two late fee payments of $25.00) because she did not receive a bill. Hawaiian Properties mailed 4...
coupons for the quarterly payments in the budget mailing packet that went out last July. Ms. [redacted] stated that she did not receive the coupons; therefore, Hawaiian Properties will mail a refund check of $50.00. Ms. [redacted] also requested an automatic deduction form. Our VP of Business Development emailed Ms. [redacted] the Surepay application form on 7/12/16 and mailed a hard copy on 7/13/16 to Ms. [redacted]’s parent’s house per her request. On 7/19/16, Ms. [redacted] confirmed that her mother received the Surepay form and they would fill it out. Unfortunately, Hawaiian Properties did not receive any of the letters from Ms. [redacted] or would have responded in a timely manner. We greatly appreciate Ms. [redacted]’s time in resolving this issue and are available should she need further assistance in the future. Thank you.
Ms. [redacted] finalized and closed on the purchase of her unit number [redacted] at [redacted] through [redacted] on December 2, 2014. At that time Ms. [redacted] was provided with the associations governing documents and a buyer's disclosure (RR-105C enclosed) that...
defined what the monthly maintenance fee covered, such as electricity, water, sewer and cable. The December 2014 maintenance fee payment was made by Ms. [redacted] at that closing. Follow up payment informationwas provided to Ms. [redacted] via regular mail service on December 4, 2014 (enclosed). Ms. [redacted] pays the monthly maintenance fee using a bill payer method through her financial institution. Unfortunately the financial institution does not mail the payments to Hawaiian Properties, Ltd. within payment due date to avoid late fee charges. Payments received by regular mail service prior to 3:00 p.m. are posted on the owners account same day as received. Ifreceived after 3:00 p.m. payments are posted the next day. As indicated on her ledger (enclosed), the only payment received on time was the September 2015 payment. As directed by the associations governing documents, a late fee was assessed to her account when not received by the 10111 of each month. Statements were sent to Ms. [redacted] each month the payment was not received on time.Hawaiian Properties, Ltd. has no authority to waive late fees assessed to Ms. [redacted] 's account without Board of Directors approval. However, the Board of Directors of [redacted] has been informed that Ms. [redacted] has requested that all late fees assessed to her account be waived and has also requested reimbursement for cable payments made because she was not aware that cable was provided through her monthly maintenance fee. We will notify Ms. [redacted] in writing of the Board's decision after their next meeting scheduled for Tuesday October 6, 2015.Sincerely,Hawaiian Properties, Ltd.