Hawk Ford of Oak Lawn

Initial Business Response / [redacted] (1000, 5, 2014/09/29) */ Contact Name and Title: [redacted] DIRECTOR Contact Phone: XXXXXXXXXX Contact Email: [redacted] @HAWKFORD.COM TALKED TO MR [redacted] AND EXPLAINED WHY WE RECOMMENDED FUEL PUMP AND DRIVER MODULEWHEN THE FUEL PUMP STARTS TO GO OUT IT CAUSES THE DRIVER MODULE TO BURN OUTHE WAS UPSET THAT WE WOULD NOT JUST DO MODLUE THEN REPLACE PUMP WHEN IT GOES OUTI DID OFFER TO SPLIT HIS CHECK OUT FEE AS A GOOD WILL ADJUSTMENTI CAN NOT COVER HIS TOW AND RENTAL AS HE DECIDED NOT TO DO REPAIRS WITH US Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not that I was not willing to do the repair !! it just struck me a bit high in cost .prior to me bringing my vehicle to [redacted] Ford ,I did call and told them what had happened !!they told me what the problem may be ,the module needs to be reset or has been short-circuited ..which is why I brought my vehicle to them.I did informed them ,when I brought my truck in that a Radio repair shop had pulled module out while the truck was running and that it may be the problem!!therefore it seems a bit strange when they told me that I need a fuel pump!so therefore I took it to another Ford dealership name [redacted] ford..who diagnosed the problem correctly and informed me that I did not need a fuel pump but just a module !!!for that reason I felt that I was being over charged for something that I did not need..I would be willing to settle for a $from [redacted] Ford for the time wasted..To settle and drop the complaint!!!this also caused me to miss a day of pay from my job ,which is much more than $200!!!based on their misdiagnose!! Final Consumer Response / [redacted] (4200, 12, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ill take will agree to take the money back I spent ther, of the $backAn ill drop the complaint!! Final Business Response / [redacted] (4000, 10, 2014/10/08) */ I HAD ALREADY MADE A AGRREMENT WITH MR [redacted] TO REFUND 50% OF HIS CHECK OUT CHARGE AS A GOODWILL GESTURE, BEFORE HE FILED Revdex.com CASETHERE IS NOTHING ELSE I CAN OFFER HIM [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/12/12) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @hotmail.com We are currently working on a resolution directly with the customerCustomer has been notified and has been made aware of the proposed resolutionWe are waiting for a follresponse from the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with [redacted] on the phone about my complaint and since then he hasn't returned any of my phone callsIt seems like he doesn't want to negotiate anymoreHe told me that the price of these installed options were correct at the time of my purchase and that since I bought my car the prices have been reducedLIES! Like I said I work at a Ford dealershipI know what the prices are and I know that they don't change often [redacted] said that he spoke with his GM on this matter and he said that they're willing to give me a refund of $That number, according to him, came from the difference in price of the options between then and nowI feel like this amount is not acceptable considering how much they over charged me for these installed optionsWhat it says on my contract as far as charges go is $for dealer installed optionsWhat the actual cost of those options are about $Almost $that they over charged meHawk Ford made a ton of money off of my deal and I want more than $backWhen he gave me that number it was like a slap in the faceHe also told me that they are not obligated to give me a refundI'm not sure if that's true or if it was another lieAnd it was also stated that they weren't going to budge from that numberI don't want to be made a fool of anymoreI'm already embarrassed that this happened to me and I feel like with these negotiations its happening all over againThey're trying to take advantage of me and I want it to stop Final Business Response / [redacted] (4000, 11, 2015/01/05) */ This matter has been resolved and settled directly with the consumerHawk Ford has badocumentation to that effect

I ha d the worst experience with Hawk FordI had my car towed there I have a ford focus all of the sudden the car stop running, no reverse engine check light on running bad the top of engine full of oil they never called to let me know or explain why this was happening, they never answered the phone after calling them over times and the times they did they pick up and hung up I have called these people for the last days I ended up stopping by and the only excuse was they didn't know why no one answered the phone when you have guys standing at the service department

Customer purchased the vehicle with dealer-backed month / mile engine and transmission coverage at a 50% split between dealer and purchaser At the time of delivery, the radio was functioning properly The customer had brought the vehicle in to service after over a week of possession and Hawk inspected the vehicle A particular module needs to be replaced for the radio to function This module is not covered by the dealer-backed engine and transmission coverage [redacted] General ManagerHawk Ford Oak Lawn

I bought the extended warranty from Hawk on my [redacted] They misdiagnosed a problem with a wheel bearing and told me that the problem was with my tiresBought the tires and the problem continued so I brought it backBy that time the warranty had expiredWhen I tried to tell them that they misdiagnosed the problem when I had an active warranty, they refused to recognize their mistake and fix the original problemI'm sitting in a shop right now spending $to have the wheel bearing fixedDon't buy cars from them or at the very least, don't buy their warranty

Have reached out to customerleft messages on his phone to contact me about concernWhen his vehicle was in for check up we did note on his repair that his brakes and tires were in the red and needed immediate attentionIt shows on his repair order he declinedMy service advisor who was handling repair was off the day he picked up, so I am not sure if this was communicated to customer correctly [redacted] ***, Service Director, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, Ricky ***

To whom it may concern, We have tried to help this customerWe had Hawk Chevy where his vehicle is being serviced , discount the repairs that were not coveredAlso gave him option of trading out of vehicleHe has been working with sales manager to get this doneHe is approved for the
tradeIts up to him at this point to decide if he wants to upgrade or keep this vehicle, Ken ***

Initial Business Response /* (1000, 8, 2014/09/29) */
Contact Name and Title: *** *** DIRECTOR
Contact Phone: XXXXXXXXXX
Contact Email: ***@HAWKFORD.COM
TALKED WITH MR***, HE HAD AN INTERMITTET PROBLEM WITH TRANMISSIONWE TEST DROVE IT AND COULD NOT VERIFY IT AT FIRSTDID
COME BACK AND WE GOT IT TO ACT UPWE CONTATCED FORD HOTLINE ENGINNER WHO WORKED WITH US TO RESOLVE TRANSMISSION CONCERNOUR FORD CUSTOMER RELATION MANGER DID AUTHERISE A GOODWILL PAYMENT OF $FOR MONTH TRUCK PAYMENT TO TRY TO HELPTHAT IS BEING PROCESSED AT THIS TIMEMR*** HAS BEEN A GOOD CUSTOMER AND SOMETIMES TRANS PROBLEMS ARE HARD TI DIAGNOSE UNLESS IT IS HAPPENING AT TIME WE ARE CHECKING VEHILCEIF THERE IS ANYTHING ELSE I CAN HELP WITH PLEASE LET ME KNOWTHANKS KEN KLEIN
Initial Consumer Rebuttal /* (3000, 10, 2014/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I explained what happened in detail in the earlier posts.To sum up the earlier post had a trans problem I knew it and brought it in to get fixed.I was called later and told it was not the trans and of there best trans guys said it wasnt the trans its your tires thats the problem.I drove it a few blocks and same thing happened I called hawk back and was told by the same hawks reps it your tires.I explained its not my tires and the resposne was it your gas run your take out and get back to us.I had no choice but to call Ford Corp.themselves.When I reached the Ford rep he was very helpful but also lied to by Mr *** explained my side of the story and thats when Mr *** had to deal with me.I took my truck back for the 3rd time and road with Mr *** and funny he told me it was a trans problem!So no I do not accept the response I was given.I was lied to several times,had to worry if my truck is going to make it to work and when it will die on me.I had to worry if the truck would get the the kids to school etc..What upsets me the most is this truck is still 100% covered.I had to arrange my day beleiving this an honest company.In response to Mr *** response he did not address the lies and problems.These people could have solved the problem and work with me.I was very willing to do that but yet they would have me drive my truck out of there shop unsafe several times.And once again Hawk ford and Mr *** lied no check.Ford rep said money was given to hawk weeks ago and should I have received the check by now.do not trust these people!
Final Business Response /* (4000, 12, 2014/10/04) */
MR*** was told to weeks to process checkit did go out to him this weeekHe should have check latest by tuesday.I did work with Mr***, his trans did not act up for my tech on several road testswe worked with him untill we were able to identify concern and causeSome times intermittent problems are hard to diagnose unless happening when tech is checking vehicle
*** ***
Final Consumer Response /* (4200, 14, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I did receive the check on Oct.3rd and I thank Ford Motor company for this.The money was given to hawk ford by ford corp.office to pay me because they knew hawk ford screwed up again and has several complaints against them still pending .There was no money out of the pocket of hawk ford.Once again Mr *** is not telling the truth and not addressing the orginal complaint filed about all of the lies.I took the truck back and Mr *** road with me and seen it was a trans problem then once again I was told to pick it up.I drove it for not even mins and it was doing the same thing.So Mr *** is not telling the truth if his tech took it for a minride like Mr *** said they did they would see that there was still a problem.So what Mr *** is saying I picked my truck up times and drove it for mins and the trans starts doing the same thing but his top trans guys drove it for several road trips and they dont find any problem.MORE LIES!!!!Im not going to repeat my self about the stories I was told about its not your trans its your tires,then your gas then the top trans guys looked at it and theres no problems its the computer chip in the trans that needs to learn how you drive.So if hawk ford could not have fixed the problem they should have been honest and I would have taken it to a dealer that was able to do the work.Instead hawk ford let me leave there shop telling me 110% its fixed this time.This puts myself and family in harms ways taking an unsafe vehicle out on the road!Please read above posts and concerns I have about this business that Mr *** is not addressing.From my own experience this business does not care about the way the vehicle leaves there shop or who my get hurt by there lies its all about the money.Its very sad that this business doesnt care if a family,child or senoir gets hurt so they can make a fast buck very upseting.I am spending the time writing this only because I trust the b.b.band this is the reason I put my complaint in with you.I would feel very bad if something happened to people that brought there vehicle in for problems and was told it was fixed but it wasnt.I read the b.b.btakes companies that have integrity,ethical and trustworthy behavior.This company has none of that as you can read from the the above post

Initial Business Response /* (1000, 13, 2014/09/29) */
Contact Name and Title: *** *** DIRECT
Contact Phone: XXXXXXXXXX
Contact Email: ***@HAWKFORD.COM
MR*** VEHICLE CAME INTO US WITH NO BRAKES,SHIFTER WOULD NOT GO INTO GEAR AND WANTED SUSPENSION CHECKED AND GONE OVER
FOR ANY UNSAFE CONDTIONSTHIS IS A EWITH OVER XXXXXX MILES ON ITIT IS A HANDICAP VEHICLE AND NEEDS TO BE SAFE AND RELIABLE.HE DID NOT LIKE WHAT WE FOUND AND WANTED US TO ONLY DO SOME OF THE REPAIRSI EXPLAINED TO HIM THE VEHICLE WOULD BE UNSAFE TO DRIVE UNLESS HE REPAIRED THE BRAKES COMPLETELYHE DECLINED BRAKE WORK AND SUSPENSION WORK THE VEHICLE NEEDSHE REPAIRED SHIFTER ONLYBRAKE LINES RUSTING OUT AND NEEDED MASTER AND BOOSTER, LEAKINGFRONT BRAKES SHOWED SIGNS OF OVERHEATING NEEDING ROTORS AND PADSWE CHARGED HIM FOR INSPECTION AND HE DECLINIED FURTHER REPAIRSTEMPORARY REPAIRS TO BRAKE SYSTEM DOES NOT MAKE THIS SAFE TO DRIVE, ESPECIALLY FOR A HANDICAP BUS...AT THIS TIME WE PROVIDED A SERVICE THAT HE AGREED TO PAY FOR
Consumer Response /* (3000, 20, 2014/10/21) */
I would like to meet repsfrom Hawk Ford, along with the mechanic who inspected my vehicle, and discuss exactly why they thought each item needed repair or replacementI am more than qualified to speak in technical detail about my personal findings after they returned my vehiclei found the power brake booster, (4) ball joints, rear wheel cylinders, frtbrake rotors, frtwheel bearings & races, all...not in need of replacementi am an expert, and probably more qualified to judge the serviceability of any part, based on my years experience as an A.S.ECertified Master Automotive Technician
Business Response /* (4000, 22, 2014/11/01) */
All of my techs are Ford cerified, factory trained.the tech that serviced this vehicle has over Years ford experianceI stand behined the inspection and work we recommended to make Mr***'s vehicle safe for handicap transportaionHe was the one who expressed that he wanted his vehicle inspected thouroughly to make sure it was safe for handicap transportationI am willing to work with Mr*** , as a goodwill gesture I am willing to refund him $If that is not acceptable there is nothing else I can offer Him*** *** 11/1/
Consumer Response /* (4200, 24, 2014/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just simply want to know how a complete and through brake inspection for a handicapped vehicle can be performed without removing the wheels? In my year carreer as an ASE Certified Master Automotive Technician I always removed all the wheels to do a proper brake inspectionSome parts that your mechanic said were no good, were in fact never inspected at allHe just padded the estimate with a bunch of high cost, low labor parts, because he gets a commission on the total ticketProbably service writers tooMy guess is everyone gets a cutFord is not stupid, they know how to motivate employees to make moneyBut the incentive creates a temptation for greed and dishonesty in some peopleI personally re-inspected every part (wheels off)), I found cracked piston boots on the
calipersSo I replaced themWhy did your mechanic not find this ? Its because he never removed the wheelsI think you need to do something about the way the entire service department is operated, from top to the bottomI am sure I am not the only victimIf it were not for my knowledge
and experience in the field automotive technology you probably would have completely gotten away with
the injustice you have done to meYou do not have to refund any money unless you have made a mistake or miscalculationI only want you to be honest and forthcomingI have no reason to lieMy disability
makes it very difficult to type out letters on a computer, but I will fight for what
I believe in
*** ***

Hawk Ford's General Manager *** *** reached out to the customer on 02/29/Mr*** agreed to meet on Saturday 03/05/16 to discuss matter

Initial Business Response /* (1000, 8, 2014/10/04) */
Contact Name and Title: *** *** DIRECTOR
Contact Phone: XXXXXXXXXX
Contact Email: ***@HAWKFORD.COM
MS*** VEHICLE WAS BROUGHT TO US FOR RECALLS, HAD , FIRST ONE WAS TO UPDATE CALIBRATION FOR THROTTLE BODY, SECOND TO REPLAC
LUG NUTSNOTHING TO DO WITH OVERHEATINGSHE BROUGHT BACK IN OVERHEATING AND WE FOUND COOLANT FAN WAS BADSHE DID AUTHERISE AND WE REPAIRED FANABOUT A WEEK LATER SHE CAME BACK IN WITH COOLANT LEAKING, WE FOUND RADITOR LEAKING FROM SIDE TANKSHE DECLINED ANY FURTHER REAPIRSWE DID OFFER HER A LOANER WHILE HER VEHILCE WAS IN SHOPRENTAL COMPANY REQIURES VALID DRIVERS LISCA CREDIT CARD AND INSURANCE CARDEVEN THOUGH WE WE PAYING FOR RENTAL, CUSTOMER IS RESPONSIBLE FOR RENTAL WHILE SHE HAS ITCUSTOMER FELT SHE SHOULD NOT HAVE TO SUPPLY ANY OF THE ABOVETHE RADIATOR IS FAILING BECAUSE OF THE OVER HEAT CONDITIONS WHEN FAN WAS BADI LOOKED AT HER HISTORY, AND AGE AND MILEAGE OV HER CARI CALLED HER TODAY AND OFFERED AS A GOODWILL GESTURE TO SPLIT COST OF RADITOR REPAIR WITH HERSHE WOULD ONLY PAY$TOWRDS REPAIRSHE SIAD SHE WOULD THINK ABOUT IT AND CALL ME BACKWAITING TO HEAR BACK FROM HER*** ***
Initial Consumer Rebuttal /* (3000, 10, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hawk Fords Service Director *** stated I brought my car into their dealership for recalls and that's correctHe also stated he looked at my car historyIf *** looked at my car history he should be well aware my car has never had any prior issues upon coming to Hawk FordI will once again say that Hawk Ford wrongfully diagnosed my carWhen I brought my car in for the overheating my cooling fan was connected to my batteryIf my cooling fan can run on my battery then there is nothing wrong with my fanI believe the problem was possibly my radiator from the beginning, but Hawk Ford used my fan as a good advantage into getting $1,out of me, and is now asking for $more out of my pocketYes *** was gracious enough to split the cost to $400.00, but that is still an unfair amount when the dealership is responsible for the issueIn all reality they owe me approximately $from the difference of the wrongful diagnoses and the current amount of the issueI just want Hawk Ford to thoroughly fix my car from the issues they caused with no cost
Final Business Response /* (4000, 12, 2014/10/09) */
as in the last response I did offer her assitance towards the radiator repair as a goodwill gestureThere is nothing else I can offer them at this time*** *** Hawk Ford

Have reached out to customerleft messages on his phone to contact me about concernWhen his vehicle was in for check up we did note on his repair that his brakes and tires were in the red and needed immediate attentionIt shows on his repair order he declinedMy service advisor who was
handling repair was off the day he picked up, so I am not sure if this was communicated to customer correctly
*** ***, Service Director, ***

Complaint: ***
I am rejecting this response because: each one of your options include MORE MONEY! THIS IS INSANEIn what world do you live in when you sell me a piece of garbage and then offer to take care of the problem with an "exchange"............BY ASKING ME FOR MORE MONEY? This isnt even close to a resilution its extortionI shouldnt have to pay a dime more for an "exchange" that you offer meThe definition of "exchange" is; to give something and recieve something of the same kind in RETURNie; swappingYou folks havent offered a swap on anything of like or kindthats the issue herei have a "lemon" that cannot be trusted to tote my family inIm quite sure you dont have to fill your tire with air once or twice a week like I do cause YOU WOULDNT STAND FOR IT cause your in the car business and you know thats not the right thing to doIm sorry but something has to be done
Sincerely,
Leonard ***

this place sucks the Internet Sales rep Yesenia *** is the worst she is bad at her job answers questions when she want and don't send all info and like to had off work to other people she is lazy at her job and because of her I would not longer get a ford again I was going to change from *** to *** but if all *** employees are like this for get it and Sara her assistant why does a Internet Sales person need a assistant sales people don't have assistant so why do Internet Sales reps if they just seat on there *** from what I see because I asked yesenia *** to take pictures for me of the car but she sent me the pictures and she sent me pictures that I was able to see online my self worst experience ever I'm glade I didn't go in to the place to meet her I would have walked out wish *** had negative star's to rate

Initial Business Response /* (1000, 5, 2014/05/05) */
Mr*** has a Mustang that has the emission system modified for perfomanceHe Brought to us at Hawk ford because he was failing emission testWe asked at time of drop off if he had tuner installed in pcmAt That time he said
no he did not have tuner installed, tuner is an aftermarket software that changes engine calibration beyond factory specsWhen we check systen it had several codes for several syStems not reading, pinpoint tests state to clear codes and road test to see if they come backwhen we cleared code reset pcm to factory specs, now system SHOWS CATCONVERTER SYSTEM NOT READING
CHECKED HAS MODIFICATIONS TO SYSTEMNEED TO PUT BACK TO FACTORY SPECS AND
RETEST HAS BLOWER AND EXHAUST MODIFICATIONS, CUST TO PUT BACK TO FACTORY SPECS AND THEN
RETEST FOR EMISSION
CUSTOMER DECLINED ANY FURTHER REPAIRSKK
EXPLAINED TO CUSTOMER IT IS ILEAGAL FOR US TO M0DIFIY ANY SYSTEM TO IGNORE FACTORY EMISSION SYSTEMS
Initial Consumer Rebuttal /* (3000, 7, 2014/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I declined further repair AT MY COST because I am not the one who damaged my vehicleYou agreed to working on a modified vehicle knowing you couldn't fix anything that went wrongIT IS YOUR RESPONSIBILITY TO FIX THE PROBLEMS YOU CREATED AT YOUR EXPENSE
Final Business Response /* (4000, 11, 2014/06/02) */
Mr*** car came to us because it was not running correctly and not passing emisssionswe did diagnose it and let him know what needs to be done to get it running corerctly and to pass emissions testsWe can not modify system to bypass State and Federal emissionsCustomer declined any further repairs with usWants pcm modified to ignore these emsiions systemsNothing else I can offer him at this time
*** ** 6/2/
Final Consumer Response /* (4200, 13, 2014/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I declined any further repairs at the cost of my own money You should have never agreed to work on a car that you could not fix , let alone expect the customer to pay for your mistakes

Initial Business Response /* (1000, 5, 2014/12/12) */
Contact Name and Title:[redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@hotmail.com
We are currently working on a resolution directly with the customer. Customer has been notified and has been made aware of the...

proposed resolution. We are waiting for a follow-up response from the customer.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with [redacted] on the phone about my complaint and since then he hasn't returned any of my phone calls. It seems like he doesn't want to negotiate anymore. He told me that the price of these installed options were correct at the time of my purchase and that since I bought my car the prices have been reduced. LIES! Like I said I work at a Ford dealership. I know what the prices are and I know that they don't change often. [redacted] said that he spoke with his GM on this matter and he said that they're willing to give me a refund of $707.00. That number, according to him, came from the difference in price of the options between then and now. I feel like this amount is not acceptable considering how much they over charged me for these installed options. What it says on my contract as far as charges go is $3792 for dealer installed options. What the actual cost of those options are about $1500. Almost $2300 that they over charged me. Hawk Ford made a ton of money off of my deal and I want more than $707 back. When he gave me that number it was like a slap in the face. He also told me that they are not obligated to give me a refund. I'm not sure if that's true or if it was another lie. And it was also stated that they weren't going to budge from that number. I don't want to be made a fool of anymore. I'm already embarrassed that this happened to me and I feel like with these negotiations its happening all over again. They're trying to take advantage of me and I want it to stop
Final Business Response /* (4000, 11, 2015/01/05) */
This matter has been resolved and settled directly with the consumer. Hawk Ford has back-up documentation to that effect.

Initial Business Response /* (1000, 7, 2014/03/17) */
Contact Name and Title: [redacted] MANAGER
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@HAWKFORD.COM
CUSTOMER HAD INDEPENDANT REPAIR SHOP TRY TO FIX HIS DEISEL TRUCK. THEY COULD NOT GET IT RUNNING.CUSTOMER HAD TOWE DTO OUR...

DEALER. WAS TOLD SHOP REPLACED HIGH PRESSURE PUMP. SYSTEM WOULD NOT HOLD FUEL PRESSURE, INJIECTORS STUCK OPEN. CUSTOMER AUTHERISED TO REPLACE INJECTOR. ONCE REPLACED NOT TRUCK RUNS, BUT RUNS POORLY, FOUND INJECTION PUMP BAD, METAL THROUGHOUT FUEL SYSTEM. NEEDS TO REPLACE HIGHPRESSURE FUEL SYSTEM. REPAIR SHOP PROVIDED RECEITS FROM A 3RD PARTY WHO SAID THEY PURCHASED FROM A FORD DEALER. DATES WERE INCORRECT,PURCHASED AFTER THEY INSTALLED IT. THEY STATED THEY WOULD CHANGE DATES ON RECEIT. EXPLINED THEY COULD NOT JUST CHANGES DATES. THEN THEY STATED POSSIBLY WRONG RECEIT. CUSTOMER THEN PROVIDED A RECEIT FROM 3 MONTH PROIR, THAT THAT IS PUMP THAT WAS PURCHASED FROM FORD. THIS PART IS ON PROIR APPROVAL WITH FORD WARRANTY, CUSTOMER AUTHERISED US TO TEAR DOWN TO PROVIDE FORD WITH DIGITAL IMAGES OF PUMP TO SEE IF THEY WOULD COVER UNDER WARRANTY, FORD DECLINED TO WARRANTY THIS PUMP. MISSING SERIAL NUMBER TAG, AND DIGITAL IMAGES SHOW ENOUGH FOR THEM TO DECLINE. CUSTOMER CONTATCED FORD CUSTOMER RELATION MANAGER SHE STATED ONCE FORD WARRANTY DECLINES, NOT MUCH MORE THEY COULD DO. SHE DID OFFER ASSITANCE FOR REPIRS TO INJECTORS. FROM THIS POINT ON, CUSTOMER MUST GO THROUGH, 3RD PARTY REPAIR SHOP AND WHERE THEY PURCHASED PARTS FROM.

I ha d the worst experience with Hawk Ford. I had my car towed there I have a 2014 ford focus all of the sudden the car stop running, no reverse engine check light on running bad the top of engine full of oil they never called to let me know or explain why this was happening, they never answered the phone after calling them over 20 times and the 2 times they did they pick up and hung up I have called these people for the last 3 days I ended up stopping by and the only excuse was they didn't know why no one answered the phone when you have 3 guys standing at the service department.

Customer's vehicle is out of warranty by time and mileage. She declined to have any work performed. Drove vehicle until engine failed. She was told the engine itself was over $4000.00. We had contacted Ford to see if any after warranty assistance could be provided. They did offer assistance, with...

Ford Assistance the repair has top be done at warranty Rates, the total repair cost $6500.00. Ford offered $2000.00 and we offered an additional $500.00. Her part would be $4000.00. Customer felt she shouldn't have to pay anything because she feels it a bad design. Her vehicle has over 102000 miles on it. At This point there is nothing else I can offer her. [redacted] Service Director.