Our representative spoke with the customer, and we are sending her a check for $59.98. We understand that this satisfies the complaint.The payment is provided in order to amicably resolve the dispute, and without admitting or denying any wrongdoing by any party.
A new Tac Light product is being sent to the customer. Emson representative [redacted] spoke with the customer on March *, 2017 and understands that he is satisfied with this resolution.The product is provided in order to amicably resolve the dispute, and without finding or denying fault by...
Emson representative Josie P[redacted] spoke with the customer on or about November *, 2016. Emson is sending the customer a new Gotham Steel pan for no additional charge ([redacted] tracking number. [redacted]). The replacement is made in order to amicably resolve the dispute, and...
Emson representative Josie P[redacted] spoke with the customer on or about June **, 2017. Emson regrets that the product is currently out of stock. The customer has not been charged, and will not be charged until the product is actually shipped. Ms. P[redacted] offered to close the order...
in light of the delay (at no cost), but the customer elected to keep the order open. Emson will ship the product as soon as it becomes available.
Representative Josie P[redacted] spoke with the customer on November **, 2016. Emson is providing the customer with a refund of $89.98, which is believed to resolve the dispute. The refund is being provided in order to amicably resolve the matter, and without admitting or denying fault...
The order was shipped on December **, 2016. Emson representative Josie P[redacted] contacted the customer, updated her regarding the shipment, and apologized for the delay. Emson hopes and understands that the customer is satisfied with the shipment, and invites her to contact Emson again...
regarding any issues with the shipment. The shipment is made without finding fault with any party, and in order to amicably resolve the dispute.
Revdex.com:I will let you know when I receive the replacement so you can close this complaint.
Thank you so much for assistance with this matter.
[redacted]
The customer's account is being refunded a $19.99 credit, and the customer can keep the pan already received. This is believed to resolve the dispute. The refund is being provided in order to amicably resolve the dispute, and without admitting or denying wrongdoing by any party.
Emson representative Josie P[redacted] spoke with the customer on or about September **, 2017. It appears [redacted] was concerned he was going to be charged for products he did not want in the future. However, his order has been canceled. He has not been billed, and will not be billed...
in the future. Thus, the issue is believed to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company person I spoke to, did not address the multiple "hang-ups" that happened to me, that caused me to make the Revdex.com complaint. She never stated that she would exclate the issue to her upper management. It would be nice if they acknowledged the bad customer service I received. It appears they don't care. I was told the web site, initially was down for repairs,when I first contacted then. The lady, when she called me, state the company took down the website because they has no product (tax glasses). This again shows that you get a differe by answer by different people you talk to. One does not know which answer is correct. Very sad they do not own up to there bad customer service issues I mentioned.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]I received the lids as promised. I am satisfied with the resolution of the business. Thank you.[redacted]
Emson is in the process of issuing the customer a refund. This is believed to resolve the complaint. The refund is being provided in order to amicably resolve the dispute, and without admitting or denying fault or wrongdoing by any party.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the refund made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Emson is in touch with the customer and is sending him two replacement hoses, as requested. This is believed to resolve the complaint. The replacement hoses are being provided to amicably resolve the situation, and without admitting or denying any fault or wrongdoing by any party.
Replacement products were sent to the customer on or about February **, 2017 in response to the complaint. This is expected to resolve the matter.The replacement products are provided in order to amicably resolve the dispute, and without admitting or denying fault by any party.
Emson representative [redacted] spoke with the customer on or about July **, 2017. The customer informed her that Emson's shipping office had...
already sent her a replacement grill. This is believed to resolve the complaint. The replacement product is provided without admitting or denying fault by any party, in order to amicably resolve the dispute.
The customer is being provided with a credit for the full disputed amount. They credit is being provided to amicably resolve the dispute, and without admitting or denying wrongdoing by any party. This is believed to fully resolve the dispute.
Emson is sending the customer two magnetic Tac Light Lanterns for no additional charge. The additional products are being provided in order to amicably resolve the dispute, and without admitting or denying fault by any party. Emson believes this will resolve the dispute.
Emson representative Josie Pe[redacted] contacted the customer on November **, 2016. Emson is sending the customer a new uComfy cord, which is believed to resolve the matter.The replacement part is provided in order to amicably resolve the dispute, and without admitting or denying fault by any...
Our representative spoke with the customer, and we are sending her a check for $59.98. We understand that this satisfies the complaint.The payment is provided in order to amicably resolve the dispute, and without admitting or denying any wrongdoing by any party.
A new Tac Light product is being sent to the customer. Emson representative [redacted] spoke with the customer on March *, 2017 and understands that he is satisfied with this resolution.The product is provided in order to amicably resolve the dispute, and without finding or denying fault by...
any party.
Emson representative Josie P[redacted] spoke with the customer on or about November *, 2016. Emson is sending the customer a new Gotham Steel pan for no additional charge ([redacted] tracking number. [redacted]). The replacement is made in order to amicably resolve the dispute, and...
without admitting or denying fault by any party.
Emson representative Josie P[redacted] spoke with the customer on or about June **, 2017. Emson regrets that the product is currently out of stock. The customer has not been charged, and will not be charged until the product is actually shipped. Ms. P[redacted] offered to close the order...
in light of the delay (at no cost), but the customer elected to keep the order open. Emson will ship the product as soon as it becomes available.
Representative Josie P[redacted] spoke with the customer on November **, 2016. Emson is providing the customer with a refund of $89.98, which is believed to resolve the dispute. The refund is being provided in order to amicably resolve the matter, and without admitting or denying fault...
by any party.
The order was shipped on December **, 2016. Emson representative Josie P[redacted] contacted the customer, updated her regarding the shipment, and apologized for the delay. Emson hopes and understands that the customer is satisfied with the shipment, and invites her to contact Emson again...
regarding any issues with the shipment. The shipment is made without finding fault with any party, and in order to amicably resolve the dispute.
Revdex.com:I will let you know when I receive the replacement so you can close this complaint.
Thank you so much for assistance with this matter.
[redacted]
The customer's account is being refunded a $19.99 credit, and the customer can keep the pan already received. This is believed to resolve the dispute. The refund is being provided in order to amicably resolve the dispute, and without admitting or denying wrongdoing by any party.
Emson representative Josie P[redacted] spoke with the customer on or about September **, 2017. It appears [redacted] was concerned he was going to be charged for products he did not want in the future. However, his order has been canceled. He has not been billed, and will not be billed...
in the future. Thus, the issue is believed to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company person I spoke to, did not address the multiple "hang-ups" that happened to me, that caused me to make the Revdex.com complaint. She never stated that she would exclate the issue to her upper management. It would be nice if they acknowledged the bad customer service I received. It appears they don't care. I was told the web site, initially was down for repairs,when I first contacted then. The lady, when she called me, state the company took down the website because they has no product (tax glasses). This again shows that you get a differe by answer by different people you talk to. One does not know which answer is correct. Very sad they do not own up to there bad customer service issues I mentioned.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]I received the lids as promised. I am satisfied with the resolution of the business. Thank you.[redacted]
Emson is in the process of issuing the customer a refund. This is believed to resolve the complaint. The refund is being provided in order to amicably resolve the dispute, and without admitting or denying fault or wrongdoing by any party.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the refund made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Emson is in touch with the customer and is sending him two replacement hoses, as requested. This is believed to resolve the complaint. The replacement hoses are being provided to amicably resolve the situation, and without admitting or denying any fault or wrongdoing by any party.
Replacement products were sent to the customer on or about February **, 2017 in response to the complaint. This is expected to resolve the matter.The replacement products are provided in order to amicably resolve the dispute, and without admitting or denying fault by any party.
Emson representative [redacted] spoke with the customer on or about July **, 2017. The customer informed her that Emson's shipping office had...
already sent her a replacement grill. This is believed to resolve the complaint. The replacement product is provided without admitting or denying fault by any party, in order to amicably resolve the dispute.
The customer is being provided with a credit for the full disputed amount. They credit is being provided to amicably resolve the dispute, and without admitting or denying wrongdoing by any party. This is believed to fully resolve the dispute.
Emson is sending the customer two magnetic Tac Light Lanterns for no additional charge. The additional products are being provided in order to amicably resolve the dispute, and without admitting or denying fault by any party. Emson believes this will resolve the dispute.
Emson representative Josie Pe[redacted] contacted the customer on November **, 2016. Emson is sending the customer a new uComfy cord, which is believed to resolve the matter.The replacement part is provided in order to amicably resolve the dispute, and without admitting or denying fault by any...
party.