HD Supply

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hyundai advised me to take this to their consumer affairsThe logged the complaint Friday morning and they will be working to return my vehicle or allow me to put the additional $down to get the *** Regards,*** ***

In response to the customers issue regarding the preowned vehicle they purchased on 12/12/We as a company only provide gallons of gas on preowned vehicles and are only responsible for key on preowned vehiclesWe have a document called a “ WE OWE” which the customer and the sales manager
both sign regarding anything the dealership owes the customerThe document states nothing owed and is signed by both partiesWe provided a warranty at no charge to the customer which covers mechanical and powertrain coverageThe vehicle was purchased on 12-12-and the complaint of the cupholder was days laterI checked with our service records and the customer never came in for us to even inspect the cupholder. Without looking at the vehicle we cant determine if it would have been covered or not under our warrantyPlease let me know if we can provide any further information. Kindest Regards, *** * *** ***
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After reviewing our customers complaint , I got with the sales mgr who was involved and the issue of the key has been resolved. We had ordered the wrong key and there was poor communication between the salesman and the customer keeping her up to date on the issue. The key was ordered correctly and...

the customer has an appt to get it programmed. The refund check for the last pmt has been issued. Please feel free to call me with any other questions. Sincerely [redacted]
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I am very sorry to hear the service visit did not go as planned.  We do not provide rental cars for repairs as it is not a provision of the warranty.  We do extend our price with no mark up to our customers.  The enterprise location we use opens at 8:00am.  I am not sure...

what their sites may say but the branch at arch road is 8am to 6pm.  I would be happy to take care of alternate transportation for the customer due to the misunderstanding at this point.  They can contact me (Jason V[redacted]) or Mike A[redacted] for further assistance. Thank you.

We have contacted the customer and taken care of this situation by honoring is request.

Our used car [redacted] has spoken with [redacted] and asked her to bring the car in so we can see what is going on with it.  He has offered to put her in a car but she did not show up to have it looked at.  We will be happy to look at the car and evalutate what needs to...

be done as soon as she brings it in. She can reach us [redacted]  Please let me know if we can be of any further help.

The work was performed as requested unfortunatley the vehicle had a nail in the tire.  The low pressure light came on idicating that the front tire was low.  That tire had been rotated to the rear during the service as it was supposed to be.  The system relearns tire loacation after...

the vehicle it driven appox. 20 miles.  The vehicle had not been driven far and thus the location still showed as the front but the tire was put to the back.  All work was performed by factory trained technicians using all OEM parts.

Revdex.com spoke with a representative from the business who stated that [redacted] has agreed to split the repairs with the customer in an effort to resolve the complaint, and they are currently waiting for authorization from the customer in order to move forward.

Mr. [redacted] stated he learned about the advertisement through the company's website. After filing the complaint with the Revdex.com, Hyundai reached out to him about the issue directly. They sent him the gift card that was advertised the day after they spoke. Mr. [redacted] stated that the complaint has...

been resolved with the business.

Our Sales manager contacted the customer and we are taking care of the needed repair.

Our Sales staff did everything we could to get Ms. Osment out of the car she had with a large amount of negative equity and into a new car.  She drove the [redacted] and the numbers would only work with that model.  There was not enough money available to step her into the next model.

Business response taken over the phone by Revdex.com staff 4/2/14.   Company said they referred the matter on to their sales office in Buffalo.  The consumer's issue has been resolved.  He believes that a new faucet was...

sent.