Head Kandy Reviews (%countItem)
Head Kandy Rating
Address: 131 Crane Ln, Salida, Colorado, United States, 81201-9490
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Address: 131 Crane Ln, Salida, Colorado, United States, 81201-9490
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On February 7, the owner of Head Kandy did a live video on Facebook announcing new products, with one being the "Brass Kisser". She advertised in her live video that if you purchased the just the shampoo or just the conditioner it would be $18 a piece, but if you purchase both they would be $15 a piece. I went and purchased both as soon as the live was over, and the route shipping insurance (Because in her videos she always says to purchase so if there are any problems) but I noticed when I received my receipt I was charged full price. I went straight to their webpage and sent a message, and no response. On Saturday the 15th, I received my package, and the conditioner had leaked and the pump was non-functioning, so I facebook messaged them about the whole situation and was asked to call or email on non-weekends or holidays. Therefore yesterday I emailed and received a request for a picture of conditioner bottle from customer service agent Jenna Van ***, and I complied. Today I was told that all they could do is offer 10% refund. I explained what about the over charge, the pump not working, and the insurance I purchased. Ms Van *** respond by just apologizing that I was upset, but that I wasn't overcharged because I didn't purchase the set, which I did, and the insurance I purchased doesn't cover these issues. So now I am sitting with a busted $18 bottle of conditioner which is not usable, useless insurance, and they have my money... basically told me sorry about my luck. I informed them I would be contacting the Revdex.com in regards to their poor customer service, because this is absolutely not how you conduct business. I will noted, this is not the first time I have purchased from them, and I pray nothing goes wrong with my expensive equipment, because I am sure they will find a way not to honor their warranty if they do this over a small item like conditioner. BUYERS need to beware of this crooked company.
Hi Brandy,
First I would like to thank you for bringing this to our attention but I'm afraid that there may have been some misunderstanding with the information you were provided. After reviewing the email chain, my customer service was, for the most part, provided you with accurate information on how to remedy your situation. You first told Jenna that your product leaked so Jenna offered you a discount to compensate for the small loss of product. You thanked her but then also mentioned your pump was not working and must have been broken. She then asked you to contact Route insurance (which you had already purchased) for they will replace the broken items under the terms of their policy. I think you assumed we were asking you to AGAIN purchase this item when in fact we were just pointing you in the Route insurance direction. We, as a company, are not in the business of ripping people off or offering unfair solutions to situations like this. You will still need to contact Route Insurance and issue a claim as they will then replace your broken item. You can start that process here: https://claims.route.com - this is a very easy and fast process.
Now, with this being said, Jenna is new and was unaware she had the ability or the permission to offer you the price difference. I have discussed this with her and she is now aware that this is an option. I will immediately issue you this refund of $6.00. Please let us know if you have any further questions.
I love this company. Their products are amazing and the fact that the owner does demos herself means a lot. Honestly how often do we see the face behind a company hardly ever .. This company you do see them a lot
Awesome products!! Awesome customer service and are always willing to help !! Love Head Kandy. The owner is very involved in the company and you see her online using her products and talking about them. I love all my Head Kandy products.
Thank you for such kind words! We strive to be the best of the best!
Purchased the sidekick styling brush on 3/30/2019, it is smoking when I turn it on now.
Unsafe product I purchased on 3/30/2019 it has started smoking when you turn it on, I paid way to much money for this to malfunction after less than 8 months with shipping it cost 73.99.
Business Response /(1000, 5, 2019/11/26) */
HI Diana,
Please contact our customer service team at [email protected] or 800-937-1917. We would be happy to help if there is a problem!
Consumer Response /(2000, 7, 2019/11/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Sending out a replacement. Thank you.
Purchased a 2.0 and it didnt even last 8 months. The teeth started breaking off, was told that was due to build up...ok. The plug came apart and I couldn't plug it in anymore due to being affraid of getting electrocuted or starting an electrical fire. Guess that's due to build up also. Customer service is terrible. Rcv a shipment of shampoo, the bottle was busted and shampoo spilled in the box. Customer svc told me they're not responsible once it leaves the warehouse..really?? This was before they now give you the option to purchase shipping insurance. Will not be buying anything else from them. They do not stand by their products. Customer svc is the worse!!!
I LOVE Head Kandy! Best company I have ever ordered from! I recommend them to everybody! I'm always getting compliments on my hair! Customer service is phenomenal.
Thank you! We strive to be the best we can be and we appreciate you as a customer!
Purchased a dryer three days ago, today I receive a notice that the exact item I bought was 50% off, so I contacted customer service to ask for a refund of the difference and they refused. I will not only not be purchasing from this company again, but will be letting everyone know through my Facebook page of over 30k followers about their customer service practices. Today they lost 14+ sales due to me sharing this experience with friends and co-workers.
Hi Catherine,
You are correct, but what you are failing to tell the public is we reached out to you once upper management approved a store credit for the difference in price.
The review was written and submitted prior to the store credit being given. Head Kandy did in fact give me a credit for $75.00. For that I am thankful. I reached out to Jamey personally and she was the most professional one yet.
My apologies, the name was Kayla (gotta love autocorrect), she is the one I reached out to personally and Head Kandy gave me a merchandise credit.
Fantastic company! I love their products! I had to speak to Customer Service and spoke to Erika. She was great!! Thank you!!! I'll definitely shop at Head Kandy again!!! ðŸ‘ðŸ‘😃😃
Just received today used for the first time and the pair is coming off where your hair runs through the brush!! Like it got to hot! No one is available for customer service, every time I call no one answers or calls back! This is a mother's day gift and I need this resolved ASAP. I'm calling with in business hours, so why in the world is going on?!?! I need my money back or a replacement that isn't defective. This is putting a bag taste in my mouth for this company!! I thought I was going to love this... guess not. Good Customer service is vital to a company
Hi Sarah,
I am so sorry you have issued this complaint because its entirely incorrect. Correct me if I'm wrong but according to our call log, you called in and spoke to Keli, our customer service representative at 1:19 MST and you were very upset and confrontational about the product being a "perfectly imperfect" which is a product that has minor cosmetic defects and are sold at a discounted price and are also non returnable / refundable.
I have attached a link to the product description where it clearly states these points.
***
If you have any further questions you can email me directly at ***
Ryan ***
VP of Operations - Head Kandy LLC
This company went above and beyond helping me with a lost package. I placed my order and the very same day received a notice that my order was being shipped (that in itself was MAJOR lol). After about 6 days I was a little confused on why my package had not arrived as I had chosen to have it expedited for an extra cost.
I called customer service and left a voicemail and was contacted within 24 hours. At first I thought this was a little crazy but after learning there are only 2 customer service agents (being a very small family owned business) I was quick to forgive! They immediately checked my shipping status and they could see that it was still in another city and had been for 3 days.
They then contacted UPS and created a dispute and took care of it for me. They then refunded my expedited shipping cost and had a new package sent out to me the same day.
I cannot than them enough for everything they do / give! Please don't take the little bit of negative you see and make a snap judgement. They are FANTASTIC!
Head Kandy....
You created a shipping label 5 days ago. Package has not moved. I've sent unanswered emails, phone calls("no customer service reps are available at this time", chats that say I'm the next in the que but I cant stay on more than 30 min waiting no one comes on. I'm of the belief that I have been ripped off. I've spoken with Ups about this created label attached to my account but the assure me they never received any package. 24-48 hours you stated on your site. before I can track. It's been 5 business days. You STILL have the package, my money . And absolutely NO ONE is contacting me! My account status says FULLFILLED. How is that possible?? YOU STILL HAVE THE PACKAGE!
I ordered on a Monday you took the money that day. Its Saturday and still just the shipping label has been made.
It's been business days. Not weekends. Just. Please. Contact. Me! So I may get my money back! I dont just hand over 120$ I thought I was in a business relationship. I did my part. You have the money. But you do not respond. Anyone reading this would do better not trusting your company. Not entering this business relationship...
I bought this product in June 2018. It had shut off a few times but I thought that because it's new, my finger may have clicked shut off without realizing. It's a curling iron. Anyway, I don't use the product often but it happened every time I used it. I noticed it more frequently and then noticed once when I wasn't even using product that it shut off. I contacted them on 2/18/19 and they told me I would have to pay 45$ per their policy. On their website they cover up to 1 year but in another area says they cover up to 6 months and then charge a 35$ fee. I can not use this product as I'm worried it will start a fire. On their *** I saw another girl had an issue with a different product and even with it being a year, they sent her a new one no questions asked. I don't understand why my situation is different.
Initial Business Response /(1000, 5, 2019/02/26) */
Hi Kylie,
I would like to first state that what you are saying about the return policy is correct. After the first 6 months we do charge a flat fee of $45.00 replacement. If you review the warranty on the website it does say a $35.00 fee plus shipping and handling which is $10.00 bringing it to a total of $45.00. (Attached is a screen shot of the policy)
You stated you saw on our *** a situation where we replaced a brush no questions. If you can provide me with screen shots of this I will gladly look into this! You can email me directly at ***
Ryan ***
VP of Operations
I received a BFF hairdryer for Christmas. This cost $149.00 and my husband purchased in September b/c it was on sale but I starting using day after Christmas. I tried several times to get in contact with customer service as my hair was so frizzy and dry after using, even on the lower heat setting as the high was way too hot. They finally responded but I was informed that it only has a 10 day return period for money back. Who knows if they like a hairdryer in 10 days??? I could return for credit.... not thank you. I own several of their products and I will not buy from this company again. I am stuck with this hairdryer that I really wanted and waited forever to get and now I can not use it. I used for 1 month and I hate it. Customer service was not very accommodating at all and if that is how they run their business I will not support them and I will let my friends know this as well.
Initial Business Response /(1000, 7, 2019/03/01) */
Im sorry Jennifer, but our return policy is available for review before purchase. We have a strict return policy that allows a product to be tested and postmarked for delivery up to 10 days after delivery.
Initial Consumer Rebuttal /(3000, 9, 2019/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This was a gift. I did not receive until Christmas. So you are telling me that you do not have any exceptions for Holidays like 98% of all the other retailers? I went with your product b/c of all the good reviews...which did not work for me. My hair was fried. But I don't see any bad reviews posted which leads me to believe you just don't make them visiable. I am left with a product the does not do what it claims and out $149. You are by far the worst company I have every come across in terms of customer service. I am telling you, your over priced hairdryer damaged my hair and no one seems to care b/c "no one has ever complained about the BFF" .....really?? I would like a refund for this appliance that does not do what is advertised. I will NEVER buy ANY of your products again!
Final Business Response /(4000, 11, 2019/03/05) */
Hi Jennifer,
Again, I am very sorry you are still not satisfied with our policy. We do have a policy that covers Christmas gifts and that period starts on Black Friday and ends on Christmas Eve. Your appliance was purchased in September which is far before our Holiday Season starts.
You stated your hair was frizzy and dry after use. Frizz and dryness derive from the lack of necessary oils and or moisture within the cuticles of your hair. I would suggest using a shampoo and conditioner designed to treat these hair aliments.
Final Consumer Response /(4200, 13, 2019/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So what you are saying is you as a company will not do anything for me? I do use your hair products including shampoo and conditioner. How do you then explain how my hair is drastically different after using a different hair dryer?
I purchased the straightening brush and sidekick and after trying both, I was unable to get this to work to my satisfaction. I have e-mailed the company several times (beginning 12 days after receipt of the package) and have continually been met with a return policy that I will only be given store credit. Had my return had been postmarked within 10 days, they would have given me my $ back - 15% restocking fee. I am okay with this, but I am not okay with store credit. After the use of the product, I have determined the workmanship is not to my liking and I wish to purchase an alternate brand. Kelli has been very unhelpful and I have explained that I am willing to take the 15% restocking fee hit, but she has not been accommodating. I have asked to be escalated to management and she has not honored this, either. I went through the purchasing process again and NO WHERE during my purchasing process do I see OR am I required to agree to this return policy. This was not shared with me during my buying process and therefore is not a fair assumption that I must keep a device I do not wish to have NOR should I have to buy from a company that I do not like their products.
I would like a refund on this product. I am NOT signing this return form because I DO NOT agree to these return policies. I want my money returned.
Initial Business Response /(1000, 5, 2019/02/01) */
The return policy for our company is listed on our website under the shipping and returns page. It states that a return must be post marked within 10 days of receiving the brush, to be eligible for a refund. After those 10 days, but no more than 45 days, the item (s) may be returned for store credit. You can see the full return policy here- https://***/pages/shipping-returns
Our employee is following the rules and policies set in place by the company.
Initial Consumer Rebuttal /(3000, 7, 2019/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, the return policy is not required as part of the purchasing process. I verified this by doing another purchase attempt and no where during this buying process was I asked to agree to the return policy or any policy indicating 1) restocking fees and 2) store credit after a certain number of days only.
I would be happy to pay the restocking fee because I do understand the need to have to repackage equipment. However, being in the customer service industry, I do not agree that a product is required to be kept by a company I no longer wish to have products from.
It is ridiculous that you think you can keep my money and keep referring me back to a return policy that I NEVER agreed to during the purchasing process. Had I had an opportunity to read and agree, I would not have made my purchase on that alone given that hair straighteners are expensive and require a good policy in the event the item is not good.
I kept this item boxed for a few days after I received it and the moment I used it, I didn't like the results. I wrote the company back after I got back into town (12 days after my verified ship date) and have been arguing with this company ever since to simply return my money. At this point, it's becoming more of an act of customer service and the very frustrating events I have had with your customer service reps trying to get a refund.
The only time you have customers agree to the refund policy is BY SIGNATURE when TRYING to get a refund. That's ridiculous.
I'm not interested in keeping your product and I am NOT signing a return policy that I do not agree with. At this point, I simply want to return the irons and be out of your way. I would rather be able to satisfactorily admit on social media that the product didn't work for me but that your team made the experience right versus arguing with me over a policy I never agreed to during the purchasing process.
Please tell me how I can get the cash back. You are welcome to keep the 15% restocking fee - and I will pay for shipping.
Final Business Response /(4000, 11, 2019/02/12) */
I am very sorry you are unsatisfied with our response. As a consumer, we are not required to offer a return policy nor is a customer required to agree to a return policy before purchase.
You say if you would have been given the opportunity to agree to the policy you would not have purchased, but you had the opportunity to locate our return policy and review it before purchase and you did not take that opportunity.
Our return policy is very clear and easily available for customer review before purchase. I would suggest in the future you review the policy before purchasing and not blame a company for your lack of investigation.
Placed an order for order was placed at 9:30 am on Monday, December 31st. I paid $10 for same day processing and $14 for 2 day shipping. The order was not processed until Wednesday January 2nd. It was received 2 days after that( Friday, 1/4). Irequested a refund the $10 same day processing fee, since it was not processed on the day ordered. I also felt the expedited shipping should be refunded, because if the order was processed as I paid for, I should have received it within 2 business days, which would have been Thursday, 1/3 at the latest. I had to make 2 requests before receiving an acknowledgement of my complaint.
I finally received a notification that there would be no refund issued because the company took a long weekend and Monday, 12/31, was a holiday for them. That would be fine, if there was any indication on the ordering site of this. I would not have paid the additional charge. I feel the company was pulling a fast one for the sake of $10. I would not do business with them ever again and hope you are very wary of what you order.
Hi There,
According to the product description for the "Same Day Processing" it clearly stated that the option was not valid for Christmas Eve, Christmas Day, New Years Eve and New Years Day. I do apologize if you did not catch this. I have refunded your $10.00 because of the oversight.
Ryan *** - VP of Operations
On 12/20/18 I ordered a straightening brush. Prior to ordering, I specifically asked about their return policy, since not every straightener works on my hair. I was told I had 10 days from the day I received it to return it.
The item arrived and I felt excited to try it. When I opened the box, I noticed that some of the outer "bristles" were already bent out of shape (which had me concerned that maybe the brush wasn't brand new). I took a picture of it and messaged the company via their *** page. I was told that the outer "bristles" don't really matter, and once the brush was heated up I could "push them back to the right place". I tried to push them back but they kept reverting to being out of place.
I wasn't thrilled with how the brush worked for me. I'm not saying that it didn't work, because it did, however I wasn't as pleased with the results as I thought I would be (after watching countless videos on their site). I messaged again to ask how to go about returning the brush. I was instructed to go to their website for the return instructions.
I went to the website and clicked on their "help center" to get the return instructions. A form popped up that I needed to complete. On the form, it states they will deduct 15% of the item price as a "handling fee". I felt really pissed...why didn't they mention this "handling fee" when I first asked about the return policy? I would NOT have ordered the brush if I knew about the fee. I went to their *** page and searched other posts asking about the return policy. Each time all they said was "10 days to return the item"...never any mention of the 15% "handling fee".
I tried to contact the company again, via *** messenger (which is how we had been in contact previously). All of a sudden, I get this message "Send Failed - This person isn't available right now" every time I try to send them a message. I also noticed that they have blocked me from their page. I can no longer like or comment on any posts, and I certainly can't post anything to their page.
I went to their website and used the "contact us" form and sent them a message. It has been 5 days and they have not replied. I found a phone number on the packing slip, so I called, twice. Both times I get the message "No support agents are available at this time, please leave a message". I have left them 2 messages, and have not received a return call.
I am almost to the last date that I can return the item, and can not get in touch with anyone at the company. These customer service practices are terrible! How can they block a customer from contacting them?
I have been treated so poorly by this company. I would like a FULL REFUND on the purchase price, not less 15%. I also do not want to pay for the return shipping.
Initial Business Response /(1000, 5, 2019/01/08) */
Contact Name and Title: Ryan / ***
Contact Phone: ***
Contact Email: ***
Hi Frannie,
After reviewing your complaint I have done a little research and have the following information.
I can see via *** where you were told to bend the outer bristle back into place. If this did not work I would be happy to exchange your product. Our warranty covers electrical malfunctions and the outer bristles are simply cosmetic and have no purpose other than creating a barrier between your skin and the heated plate.
I have searched our data base and found one phone call which you left on Saturday during which our offices are closed. I have one voicemail that has not been answered yet because we are still trying to contact everyone and your message has not yet been listened to.
I am very sorry that we we were not able to get back to you in a timely manner but we are a small office and doing the best we can! You are welcome to contact me directly and I would be happy to take care of this for you!
Also, I do see that you were blocked from our *** platform for leaving excessive comments on posts as to how bad our return policy was on numerous posts. This is not acceptable and we removed your access for this reason. Again, you are welcome to contact me directly if you would like to discuss this decision!
Initial Consumer Rebuttal /(3000, 7, 2019/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ryan - thank you for your response. I appreciate you taking the time to get back to me.
Please search your database again, as I called on 1/5/19 (Saturday) and again on 1/7/19 (Monday). Both times I received the message "No support agents are available at this time, please leave a message". There was no indication that your office was closed at the time.
I have still not received a call back. It has been 4 days since my first phone call. Telling me that my call has "not been answered yet because you are still trying to contact everyone and my message has not been listened to" is unacceptable. I too work in a small office (5 employees) and we respond to all of our customers within 24 hours. If your return policy is 10 days, then return calls need to be made in a timely fashion.
Bending the bristle back did not work on my brush. Having that bristle bent out of shape when I first received the brush made me feel uneasy...like the brush was not brand new and had been used before. I felt very disappointed.
As for blocking me from your social media platforms, does your company only accept "positive" comments? Is it your company's general practice to block customers who's comments are not positive? If you search your *** page, you will see that I NEVER left a negative comment on any of the posts. The only "comments" I ever made were asking questions (i.e. what is your return policy, do you spray the keratin spray on wet or dry hair, is the brush to be used on wet or dry hair). I did not leave any comments in regards to your return policy. I did however send one *** messenger message (which is private, not for anyone on your *** page to see) in regards to your return policy.
Speaking of your return policy, how come I was not informed of the 15% "handling fee" when I specifically asked what the policy was? When I searched your *** page for other customers who also inquired about the return policy, they were also only told that there is a 10 day return window. There was never any mention of the 15% handling fee. It seems as if the company is trying to "hide" that part of the return policy. Had I been informed of the 15% fee when I originally asked about the policy, I would not have made the purchase, since not every appliance works on my hair.
I do not accept this response. I have begun the dispute process with my credit card company. I am only disputing the straightening brush part of my charge ($72.24). I do like the other products that I purchased, however the straightening brush just does not work all that well for me. I would like to return it to you and would like a FULL REFUND, as well as an apology for the way I have been treated. In all of my years purchasing products from various different companies, I have NEVER been treated with such disrespect.
Final Business Response /(4000, 9, 2019/01/11) */
Hi Frannie,
I believe we have resolved this matter via email directly. Please let me know if you have any other questions.
Final Consumer Response /(2000, 11, 2019/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received a full refund from the company. This claim can be closed.
Placed order on 11/22, all I received for confirmation was a TEXT message! No anticipated delivery date nor a tracking number! I did receive the order on11/29 and it was wrapped for a Christmas gift. Fast forward to Christmas morning, the gift was opened and the brush was tried, it did NOtcome close to being what I thought it would've been. I then made SEVERAL attempts to contact the busythe best ways I had (via website, commenting on posts on ***, *** messenger) now it appears I have been blocked and my *** are gone (of course, the are not all happy & positive like they show on their page). I am asking for refund of the brush & products I ordered. I understand that I will need to send back at my expense, no problem. I do not want (or have time) to have a video tutorial with someone as suggested . I just want my card credited for the items I want to return, that I cannot get help doing. It's like they REFUSE returns!
Initial Business Response /(4000, 8, 2019/01/08) */
Hi,
It is not our policy to refuse a return so I am very sorry if you feel that is the case. Without actual knowledge of your order I Will address your issues as best as I can.
You say all you received was a text message for a confirmation with no tracking. I am very sorry for this, there could be a couple of reasons why. If an email address was not entered or provided to us incorrectly, you would not of received this information. I would be happy to look into this if provided with order information.
I understand you made several attempts to contact us and yo have been blocked from our facebook page. I cannot say as to why this has happened as I have no information on your identity but if your access was removed it would have been for excessive negative comments, profanity, or negative comments regarding a person on a specific post / video. We, as a company encourage love and uplifting to all.
We will gladly accept your return as long as they fall within our return policy which is located on our website. Please keep in mind returns are not accepted after a specific amount of time depending on your purchase date and not all items are returnable.
I hope this brings light to your complaints and if you need anything else feel free to reach out to our customer service line!
Initial Consumer Rebuttal /(4200, 10, 2019/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not ANSWERING the question at hand. I want to return my order! They keep dancing around their supposed return policy, which I had NO knowledge of until I questioned returning products. It was NOT anywhere when I placed my order, nor was it on any paperwork received. Now that they have drug their feet and blocked me from their pages, of course I fall outside their "return time" , which as I stated before, I knew NOTHING about - I would NOT have placed an order that I didn't have the option of returning!!! As far as WHY I was blocked on their pages, I do not use profanity when dealing with a company or individuals ( I have screen shots of a chat session... no profanity used). It's just what they do to keep ANY negative feedback off their posts!!! SHADY!! I have offered to return everything at MY shipping expense. The products are unopened and NOT used and the brush was used ONCE! I want my entire amount I paid refunded! This was a Christmas gift and I don't like it. I did not receive until December 25, and contacted them immediately when I realized it wasn't a good "fit" for me. That is when I started get the run-around.
Final Business Response /(4000, 16, 2019/01/28) */
Please send your entire order to us and we will gladly return the full price minus shipping cost.
Please address as follows:
Head Kandy
"Attention Ryan"
***
Also - please print out this complaint and include with your return so I know why it is being returned.
For future purchases - please keep in mind that our return policy has been posted and will remain posted on our webpage for customer review!
Ryan *** - VPO
Final Consumer Response /(2000, 18, 2019/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will return the brush, but as you had stated earlier, products are not refunded. With that said, I have used/tried the products, so I will not send those back since I have opened them. The brush is being sent today to Ryan's attention to the address provided in your last response. I also included a copy of this and a copy of my original order (with order#)
I purchased a rejuvenated 2.0 earlier this year. Within a few months, there was an error reading on the screen and the brush would not heat up. I left a voicemail for customer service and received a call back later that afternoon. They had me send a video of the issue I was having and told me that because I had purchased it within six months that they would replace it under the electrical warranty. Within a few days I received a new 2.0 without having to pay a replacement or shipping fee.
I purchased a Head Kandy product. It doesn't work as promised and I would like to return it. When I called to inquire how to do that I was informed there is a restocking fee. This information is hidden in a link on the website and not disclosed when checking out. I am very unhappy with the company and the product. Buyer beware.
First of all, I lovED my Head Kandy (so I'm conceding to 2 stars). It took me more than a year to bite the bullet and spend the money on the product. The reviews were great-just what I needed! Last week, my HK stopped working! It only lasted less than 6 months. It's been less than a year (who doesn't have a one-year warranty, right?!) so, I reached out, only to find that I have to pay to have it replaced! So, I started digging a little deeper into the reviews and found that many of the negative reviews are due to electrical issues. It's a great way to make a few extra dollars to put faulty or cheap wiring in a product, then slap a replacement fee on the warranty! Great thinking!
I certainly don't want to pay a replacement fee (even if "only" $25...oh, plus shipping) for something that I'll get another 6 months, or less, out of. A replacement fee does not add up to standing 100% behind your product...100% is, well, 100%! I'm also awaiting a response from Head Kandy via ***.