Headlight Experts Reviews (42)
1. Low quality China crap
2. No ability to return product for a refund if its been installed. Ridiculous restock fees otherwise.
3. They lie about 2 day shipping, they create a shipment through USPS so it appears that it ships, but you will not receive the product for over a month.
4. Horrible and Rude customer service.
5. You will be out your money because their products are despicably bad and fail within a few days.
With the headlights on, the driver's side side marker will not blink. Passenger side - no problem everything works as it should. I have had numerous emails back and forth over 2 days trying to get this figured out. I even send a video showing the problem. All I get as a response in return is I need to order these "resistors". I send an email asking should I order one, or two. Which "filament" do I order?. Why does one side work properly and the other doesn't. ABSOLUTELY NO RETURN RESPONSE. Apparently I am supposed to follow them blindly down this path - do as I say and do not ask questions. So I called "customer support". If THAT is customer support! The person I spoke to was RUDE! DEGRADING! TALK TO ME LIKE I WAS SOME STUPID WOMAN! Sorry dude, I probably know more than you ever will. I finally ask him WHY was he being so rude! He made some excuse about being a 3rd party answering service. WHAT EVER! Anyway even that i[censored] couldn't answer (or wouldn't answer) my questions.
So, $300 dollars later, I have lights that something is wrong, they are out of the return period, they want me to spend MORE money for something that "should" fix it and at this point and I am trying another company that I have dealt with that KNOWS what "customer service" is. So my LED conversion is costing me over $600. They will be getting their lights back, not in one piece so they cannot resell them though.
Literally the same thing happened to me. I ordered a 55w dual hi/low xenon kit, along with a power relay harness and additional bulb. It arrived a week later. Opened the packaging and found I received the 35w setup. No power relay harness, no additional bulb. The bulbs are also falsely advertised as being dual hi/low xenons, but they aren't. There's a 2nd bulb on it that is halogen that turns on for the high or low beams (never tried it out to see). Contacted them, and they told me to send them a picture of the ballasts. Sent them pictures of the ballasts and the bulbs and everything I received. They replied "So they sent you the upgraded ballasts by mistake. You ordered 55W standard (+$15) and you received the 35W Canbus (+$30)." My vehicle doesn't need canbus lights, so it was a downgrade, not an upgrade. 55 watt bulbs are more powerful than 35 watt bulbs. If I needed canbus, I would have order the 55w canbus ones! Then they continued to belittle me trying to still tell me that it's an upgrade. Sorry, but it's not. A 55w bulb setup and a 35w canbus setup would work regardless in my vehicle, and the 55w would be brighter. So no, it's not an upgrade. After about 10 back and forth emails, they provided me with return information. I stated how horrible the customer service was several times and they said "HORRIBLE customer service? I doubt you will ever run across a company again that respond as quickly as we do and is this willing to help you out." They may have returned my emails quickly, but they didn't try to help me out 1 bit. I reminded them in just about every email that they still didn't send me the power relay harness or the extra bulb I ordered, and the fact that they aren't dual xenon bulbs like they advertised, but that was completely ignored by their customer service. They offer a lifetime warranty, but I doubt they'd ever stand behind their products!
I know not many people will read this, but don't make the same mistake all of us have done. Find a different company and save the headache.
On lit streets, it was hard to tell if my lights were on. So I ordered LED headlights from the Headlight Experts... then I read the reviews... then I worried that maybe I threw my money down the toilet. I watched a video on how to replace the headlights on a late-model Crosstrek before attempting the replacement. It was straight forward. I replaced one side at first... so that I could see the difference and examine the beam's direction and spread. The LED side looked brighter and whiter... so I installed the second set of lamps. There is an amazing improvement. I can see again!
So I returned the kit for a refund. So not only did they charge a 20% re-stocking fee but also had the audacity to charge back their "free" shipping fee.
People, stay away from these goofs
In order to upload this review I had to give a star so the one star is not so much
replacements from a different company, already received, and installed them. I figured the sent them anyway to charge me a 20% restocking fee if I was to send them back. When I did finally receive them they were sent 3rd day, not 2nd (dude stated all shipments were 2nd day). I also only received the kit with the normal wiring harness, no extra wiring for dash warning lights. Lame as California company. I have ordered a few kits in the past from other companies without any problems. I should have waited for "hid.com" these guys rock, had a bulb go out sent another kit. Had to fix a bad connection in the harness, they sent me 2 harnesses for spares. (Had a bulb out on my rig, and they must have been shut down due to covid couldn't wait) run away from headlight experts lame af