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Headlight Experts

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Reviews Auto Parts & Supplies Headlight Experts

Headlight Experts Reviews (42)

Horible Customer Service and RMA is a joke
Been going around and around with them for days to get an RMA for my less that a year old head lights, FANS are horrible, do not buy.

You need both headlights and balesters, WoW! What a difference, night becomes day. Thanks again Headlight experts!

have a problem getting customer service but no problem getting a hold of sales.then they need receipt hundreds of receipts per day go through this shop cant go by name, then take failed light off and send it off for them to inspect should not take more than a couple weeks then customer can drive around with lights. I would not buy anything else from a company with sub standard policies like this Beware you might be stuck with a bunch junk

After doing some extensive research for some HID lights, I stumbled across Headlight Experts. I usually don't base my online purchases off customer reviews/testimonials, but I couldn't believe all of the positive comments. So I decided to order a 9007 HID set. First, two hours after placing the order I had received a shipping confirmation. This was at 1:00 o'clock in the morning. Second, within two days I received the order. I immediately open the box to inspect the contents. I had noticed that there was a minor hiccup with the order. I contacted Headlight Experts via email. Within an hour, the issue was resolved. Talk about customer service. Third, the kit was way better than I expected. Especially for the price and ease of installation. It's safe to say that Headlight Experts have earned my future purchases. If I had ten thumbs, they would get ten thumbs up.

• Mar 16, 2021

Yeah, after just dealing with them about receiving the wrong item, I can tell you this is a fake review! Their customer service is a joke. Everyone who's had to deal with them can verify that!

Tried LED lights from a couple of other places and they would not work. Ordered some from these guys and not only did they work they were so easy to install. Sent a couple of questions to there support team and received answers very quickly.

Purchased the H13 LED Kit, Super Bright! Super easy installation! And shipping is lightning fast! Highly recommend the Headlight Experts! Thanks Guys!

I have a 2017 F250 with the non-LED headlights and had a hard time finding lights that would project a solid pattern for better visibility. I'd just about given up when I decided to give Headlight Experts a try. Let me tell you, these lights are worth every penny. You really get what you pay for.

I replaced the failed hid headlights on my 08 prius with the headlight experts led kit 3 months ago and I couldn't be happier. I recommend this product and the tech support I got when I called the company made my comfort level good dealing with the high voltage (hid) factory set. He explained in simple terms how eliminate the old hid ballest and to splice in the new leds. I intend to visit the 2 local repair shops that I tried to get headlight advice at and let them know to check out headlight experts. Thanks allot ! Ron

I just bought the led conversion kit for my 2015 GMC Sierra Denali 2500HD. This is the third different kit I have tried to make my lights even turn on. I just installed these lights and HOLY CRAP they work! Thank you so much for making quality kits. Buy it, it works.

Awesome Lighting product!

These bulbs are junk and way over priced , My old bulbs ( Factory ) Puts out more light on my 2006 chevy. I would recommend you to read all reviews before you waste money on these bulbs . They will not take there junk back if you try them out but how else are you going to see the quality of these bulbs without trying them . The bubs are a $70.00 dollar garbage filler. All I done as far used bulbs as they refer is put them in drove down the road couple miles bring vehicle home removed bulbs. JUNK

They sale headlights but experts they are not! They do specialize in being rude and apparently have no concept of quality customer service. None the less they somehow stay in business. I can't speak to the quality of their products as I never completed my purchase...nor would I ever patronize a company that make me feel like a bother.

Ordered their LED replacement H11 bulbs for my 2007 Tahoe. Bulbs appeared decent quality out of the box. Removed housings from vehicle, inserted bulbs, never even got to placing housings back on vehicle before bulb "popped" out on its own. One of the three "locking fins" had broken off and another was bent. Obviously it would no longer remount. Notified company and was replied to with "[damaged] due to forced installation". I been installing bulbs for a long time and have NEVER had one do this. I then compared the standard halogen and the LED bulbs side-by-side. A notable difference in mounting construction quality. Headlight "Experts" bulbs' "locking fins" were a 1/3 the size/strength as a standard bulb. Requested refund and was refused. Will be filing formal complaint/charges to receive money back. DO NOT USE THIS COMPANY. You've been notified. Comparison photos included.


I purchased High, Low, and Fog LED bulbs for a 2010 Ford Fusion and used my professional mechanic to install them. I have used this ASE Certified mechanic for over 20 hears and he is highly respected in our community. My mechanic was unable to install the bulbs provided by Headlight Experts as they do not fit properly in the Fusion for a variety of reasons to include bulb clocking for correct beam direction, clipping to secure the bulbs, incompatibility with water proof seals which can cause overheating of the bulbs, and exposure to the elements. When I called Headlight Experts for assistance, the person on the phone was rude, laughed at me, was insulting to me, and expressed no interest in listening or helping me with this problem. I would not recommend Headlight Experts to anyone. No guarantee their products will work on your vehicle and their customer service is terrible. Headlight Experts will argue they did not receive my written mechanics report and they have installed over 1000 bulbs on Ford Fusions. I did send a second email with the report and the bulbs do not work on my Ford Fusion. Why would I lie, all I wanted was a LED product for my Fusion. Very dissatisfied.

Their single purpose lights such as low beam only are ok though way over priced. Their high low beam combination bulbs are a terrible design that give an unusable beam pattern. LED bulbs need to mimic the location of the halogen filaments they are replacing. Theirs don’t. I had much better light from some $40 Hikari LEDs. Don’t waste your money like I did.

A refund will be processed upon receiving the items backWe will make an exception to our policyRma has been emailed over

Thanks for messaging us through the portalTypically, if something is not working properly, we would need the items back and we would test, and replace under our lifetime warranty.In light of resolving the situation quickly and precisely, we have put together a replacement for the bulbs and the
relay harnessWe have tested these items prior to shipping them outThe tracking number is ***As a courtesy, you will NOT have to send back your current parts.After receiving these new parts, if you are still having issues, that means there is an issue with your wiring and installation and not our parts, and would recommend you to get the items professionally installed for proper operation.Please let us know if you have any other questions

We appreciate your coming to the portal to help resolve your fitment issue with your headlight, or the possible incorrect headlight ordered.We would never intentionally "hang up" on a client. We tried to reach out to you by email on April 3rd, 2018 at 2:54 PM PST, as well as by phone this...

morning on April 11th, 2018 at 9:39 AM to get an understanding of the issues you are having so we can resolve them, to no reply/response.Please detail the issues you are having, or let us know if you simply want an RMA so we can resolve your issue immediately. We are here to help. Please communicate with us.

A refund will be processed upon receiving the items back. We will make an exception to our policy. Rma has been emailed over.

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Address: 16500 Aston St #A, Irvine, California, United States, 62606


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