Headlock Muscle Growth

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: [redacted] We feel for the customer’s concerns and have processed a full refund for the two most recent products as requestedIn addition, this customer has been confirmed taken off our recurring billing listPlease allow 5-business days for this refund to be processed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] *** To whom it may concern:I agree to resolving this issue with the company in question in a peaceful and professional manner and thereafter I accept the resolution they have decided on Respectfully submitted, [redacted] ***

To whom it may concern,We have confirmed the customer's account with the info below: [redacted] The $ charges are for an ebook that the customer opted in to when purchasing a skin product onlineThe ebook is sent out by a third party company and has been delivered to the following email for the customer on file: [redacted] We have canceled the customer's subscription but cannot refund the purchase since the ebook has already been delivered to the customer's email

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: [redacted] Our records indicate that our trial product was purchased on [initial trial date]We understand their concerns, however, the customer has initiated a chargeback for the disputed order with the bankThe chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the caseIf you would like to cancel the CB case so the funds can be releasedWe can provide you a refund

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the T&C check-boxPlease see the following checkout page for more information: [redacted] We feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI greatly appreciate the help the Revdex.com has done to resolve this matter for meI wish Headlock Muscle the best of luck but hope that they could change their business practices a bitHowever, once a refund is recieved I will have no further issue with themIf a refund is not received within the next two weeks I will write backThank you once again to *** *** and everyone else at the Revdex.com San Diego, it's nice to have a place to turn to when a "little guy" has felt taken advantage ofBest regards, *** *.
Regards,
*** ***

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-box.*** We have confirmed the account with the address provided as attached to *** ***We apologize the customer service representatives were not able to find your account using the info you have provided. We understand their concerns, however, the customer has initiated a chargeback for the disputed order with the bankThe chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessaryAs a result, we are unable to provide a refund as requestedThe credit card company will refund or retain the funds as they decide the case

The customer has been given a full refund there is nothing else we can do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern, Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: *** We feel for the customer’s concerns and have processed a full refund of the most recent month as requestedIn addition, this customer has been confirmed as taken off our recurring billing listPlease allow 5-business days for this refund to be processed

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: *** We feel for the customer’s concerns and have processed a full refund as requestedIn addition, this customer has been taken off our recurring billing listPlease allow 5-business days for this refund to be processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information: ***We feel for the customer’s concerns and will not be charging the full price for the product at this time. In addition, this customer has been taken off our recurring billing listPlease keep the product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[*** *** is married to *** ***, we share the same address, email, and bank account. Yes, *** *** placed the order with your organization, *** only filled out the Revdex.com form on ***'s behalf. The order you have on file for *** *** is the one referenced. When *** *** placed the order using an IPAD, the terms and conditions were no where to be found on your website as you mentioned (THIS IS PROOVEN BY THE SCREEN SHOTS I ATTACHED TO THE FILING OF THIS ISSUE). Yes, *** filed a dispute with our bank, however, the bank has denied the claim (I will attach a copy of their denial in a separate response, as I don't have the paperwork with me right now).]
Regards,
*** *** and *** ***

To whom it may concern,Our company, strives to make sure that our customers are completely satisfiedTherefore, we take consumer complaints very seriouslyBefore customers commit to our day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the
T&C check-boxPlease see the following checkout page for more information:*** We see that all charges on this account are either voided or refunded and there is nothing more we can do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

A full refund was given and there is no other possible action.

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information: [redacted]We feel for the customer’s concerns and have processed a full refund for the two most recent products as requested. In addition, this customer has been confirmed taken off our recurring billing list. Please allow 5-7 business days for this refund to be processed.

To whom it may concern,Our company, strives to make sure that our customers are completely satisfied. Therefore, we take consumer complaints very seriously. Before customers commit to our 14 day trial, they must accept and acknowledge the terms and conditions of our autoship program by marking the...

T&C check-box. Please see the following checkout page for more information: [redacted]Our records indicate that our trial product was purchased on [initial trial date]. We understand their concerns, however,  the customer has initiated a chargeback for the disputed order with the bank. The chargeback processor and credit card companies are holding the funds, will determine the legitimacy of the claim and, provide any refunds if necessary. As a result, we are unable to provide a refund as requested. The credit card company will refund or retain the funds as they decide the case. If you would like to cancel the CB case so the funds can be released. We can provide you a refund.