Headwaters Livestock Auction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear Revdex.com, Since this complaint, DHL delivered Ms***'s order on January 02ndThere must have been a delay in shipment due to the holidays and we are very happy she is able to enjoy her Love Your Melon productSince we did not have stock in the product she ordered initially, we refunded the account and added a 10% discount on topWe very much hope that Ms [redacted] continues to support Love Your Melon and that we will better serve in the future Our best, The Crew

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.It is unfortunate that I had to go to the lengths I had to go to in order for my issue to be solvedBecause of all the time I wasted just trying to get what I purchased, they have definitely lost a customer

Dear Revdex.com, Thank you for taking the time to communicate to us on behalf of our customer, [redacted] To resolve this, we have fully refunded [redacted] 's orderWe sincerely apologize for the inconvenience we have caused Sincerely, The Crew at Love Your Melon

I am rejecting this response because: They state they sent me my initial orderI never received this or any email, phone call or correspondence stating that an order was on its wayI did receive a code for future purchaseBut the hat I purchased I never received

At Love Your Melon, we strive to provide amazing customer serviceDuring this busy time, we are little behind on requestsThis case, specifically, we refunded ***'s order for the requested $dollars on November 27thWe understand this was days late after her requestThe discount that she
received was a gift from us, since she is a loyal customer of oursWe fully intended for her to be able to deduct $from her order with that discount as a thank you for her supportApparently, the discount code did not work when she tried to apply itShe notified us, and we refunded her for the $then disabled the discount codeWe sincerely apologize for the late response and promise to serve them better in the future

Hey ***, We appreciate you for reaching out and letting us knowWe sincerely apologize for the oversight and miscommunication on our endWe assure you that is not common business practice and that we will provide outstanding customer service in the future. Our best, The Crew

Hey ***, Thank you for bringing this to our attentionYour request is very important to us. We are so sorry that you were sent the wrong beanieTo resolve this issue, please keep the beanie you received and we will send you a white pom todayPlease note that the poms are
detachable from the beanie and can be replaced with another pom. Thank you for your patience and support! Sincerely, The Love Your Melon Crew

Dear Revdex.com, Thank you for taking the time to communicate to us on behalf of our customer, *** ***. In order to correct our mistake with her order, we have the sent an additional order to herWe sincerely apologize for any inconvenience we have causedSincerely, The
Crew at Love Your Melon

Dear Revdex.com,  Thank you for reaching out to us regarding our customer, [redacted]. We have taken the necessary steps to resolve this issue with a full refund on her previous purchase and a discount code for her to use in our shop in the future. Additionally, we have...

allowed [redacted] to keep her order so she does not incur return shipping costs. Please let us know if we can be of further assistance. We will be more than happy to help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Revdex.com,  Thank you for contacting us on behalf of our customer, [redacted]. We received more inventory of the product [redacted] needed and sent her the beanie she requested. We also issued a discount code for the inconvenience on December 14th,...

2016.  Sincerely,  The Crew At Love Your Melon

Dear Revdex.com,  We are taking the necessary steps to resolve this issue. We have refunded [redacted]'s account in full for the inconvenience. Our sincerest apologies for the inconvenience this has caused.  Sincerely,  The Crew at Love Your Melon

Dear Revdex.com,Thank you for taking the time to communicate to us on behalf of our customer, [redacted]. In order to correct our mistake with your order, we have fully refunded [redacted]'s customer’s order. We sincerely apologize for the inconvenience we have caused.Sincerely, The...

Crew at Love Your Melon

I am rejecting this response because:
They state they sent me my initial order. I never received this or any email, phone call or correspondence stating that an order was on its way. I did receive a code for future purchase. But the hat I purchased I never received.

Dear Revdex.com,  Since this complaint, DHL delivered Ms. [redacted]'s order on January 02nd. There must have been a delay in shipment due to the holidays and we are very happy she is able to enjoy her Love Your Melon product. Since we did not have stock in the product she ordered initially, we...

refunded the account and added a 10% discount on top. We very much hope that Ms. [redacted] continues to support Love Your Melon and that we will better serve in the future.  Our best, The Crew

Dear Revdex.com, Thank you for taking the time to communicate to us on behalf of our customer, [redacted]. We strive to provide every customer with the best service possible and sincerely apologize for [redacted]'s negative experience. To resolve this issue, we have fully refunded...

this customer’s payment and followed up with an email to the customer.Sincerely, The Crew at Love Your Melon

Dear Revdex.com, Thank you for taking the time to communicate to us on behalf of our customer, [redacted]. To resolve this issue, we have fully refunded this customer’s payment as well as provided a discount code for this customer’s use. We sincerely apologize for any inconvenience...

we have caused. Sincerely,  The Crew at Love Your Melon

Dear Revdex.com,  Thank you for taking the time to communicate to us on behalf of our customer, [redacted]. To resolve this, we have fully refunded [redacted]'s order. We sincerely apologize for the inconvenience we have caused.  Sincerely,  The Crew at Love Your Melon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.It is unfortunate that I had to go to the lengths I had to go to in order for my issue to be solved. Because of all the time I wasted just trying to get what I purchased, they have definitely lost a customer.