Health Source RI

My wife renewed her insurance through for Healthsource RI. They sent her a new card and a letter that said she was all set. She went to her doctor and was told she did not have insurance. She called Healthsource and they said her bank had rejected her payment. She called her bank and they said Healthsource had never submitted request for payment. Healthsource is trying to claim that this is her problem not their's. We have plenty of money in the bank, so that is not an issue. She has an appointment with a specialist today and Healthsource has been VERY unhelpful in resolving her problem. An appointment with a specialist is difficult to get and she has an immediate health concern. If you are looking for a reliable and ethical insurance provider, Healthsource is not it. I highly recommend you look elsewhere.

Revdex.comI am sorry for Mr [redacted] trouble and will look into it.Unfortunately, I am unfamiliar with the matter and will need to research ASAP.***

I would like an explanation as to why this has happened three times and I would like assurance that it will not happen again Regards, [redacted] ***

08/17/2015: CONTACTED [redacted] TO ADVISED HIM: HE IS NOW ABLE TO PICK UP HIS RX[redacted] was advised that his account is still in escalation and may disenroll him, but HSRI will keep an eye on his account until its completed, to make sure he is still enrolled/covereddue to his medical conditionIf he wants to recontact he should email the [redacted] and ask [redacted] to call him back

Dear ***, Thank you for contacting us about your HealthSource RI accountAccording to our review, your issue has been resolvedIf we are mistaken, or there is anything else we can do, please contact HealthSource RI so we can help you as soon as possible Thank you for being a HealthSource RI customerWe appreciate your business and look forward to continuing to serve youSincerely, HealthSource RI

To whom it may concern,Thank you for the opportunity to respond to this inquiryWe sincerely apologize for the difficulties Ms [redacted] experienced when trying to fill her prescriptionsWe corrected the billing issue that was preventing her payments from reflecting at her insurance carrierWe greatly appreciate the patience shown by Ms [redacted] while we made this correctionWe called Ms [redacted] on November 23, to communicate the resolutionIf there are any pending issues with this customer's account, please do not hesitate to reach out to our teamSincerely,The Team at HealthSource RI

My apologies for the delay in respondingI appreciate you getting in contact with us and allowing us a chance to explain the resolution to this customer's issueFirstly, we acknowledge wait times at the contact center are long and we are currently doing everything we can to address hold timesWe have also made process improvements to facilitate faster resolution times in cases where our customers are due a refundIn regards to Ms [redacted] , we sincerely apologize for the length of time it took for her to get her refund check mailed and are confident we solved the issues leading to this delayWe are happy to report her check was mailed on 10/and this issue is now resolvedThank you so much for your patienceIf I can be of any additional assistance please don't hesitate to reach outKind regards, [redacted] HealthSource RI [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Can you please provide an estimated timeframe for resolution? As noted in the complaint, the system shows that I have an upcoming payment of $due for FebruaryI should not be responsible for making this payment, considering that I am owed $from the Jantax credit that was charged to mePlease provide a solution so that I can ensure credit is received and there is no disruption in my healthcare coverageThank you.] Regards, [redacted]

Dear ***, Thank you for contacting us about your HealthSource RI accountOur team is aware of the issue on your account and is working to fix your account as soon as possible We will contact you soon to give you an updateWe are sorry for any inconvenience this issue has caused you Thank you for being a HealthSource RI customerWe will be in touch soon Sincerely, HealthSource RI

Of course they say they "know nothing about it" They do know this is a problem yet it continues to happen to me and many others They will "look into it" is just lip service I want assurances that tis never happens again They just put a band aid on it each time it happens and then it happens againpeople's health is put in jeopardy each time this happens I consider there response weak and unacceptable.? Regards, [redacted] ***

I initially sent this complaint on 8/24/Once again, in Sept, my medical was cancelledI have now been waiting a week- since 9/6/(today is 9/12/15) to be able to pick up my insulinI have been on the phone multiple times (9/8/and 9/11/15) with Healthsource and [redacted] to get this sorted outI am unsure if everyone understands the severity of the situation as MY BODY DOES NOT PRODUCE INSULINWHY DO I NEED TO DO THIS EVERY MONTHI find it interesting that Health Source responded only when I made sure I had everything in place to go to the local newsI suppose I should have done that a few weeks ago if that is what it takes to maybe get my life sustaining medicationWhat a poor service this is, and maybe I should get a few months of free medical for all of the aggravation this has caused Regards, [redacted]

Dear Ms***,Thank you for contacting us about your HealthSource RI account.Our team is working to fix your account as soon as possibleWe will contact you within five (5) business days to give you an updateWe are sorry for any inconvenience this issue has caused you.Thank you for being a HealthSource RI customerWe will be in touch soonSincerely, HealthSource RI

Dear [redacted] , Thank you for contacting us about your account We apologize that you are having an issue and any inconvenience this has caused and have forwarded your concern to DHSFor additional assistance on your account, please contact DHS directly at ( [redacted] or our Contact Center at ( [redacted] Thank you for being a HealthSource RI customerWe appreciate your business and look forward to continuing to serve you Sincerely, HealthSource RI

The health and welfare of our customers is HealthSource Rhode Island's primary concernWe want to reiterate our sincerest regret for the issues experienced by the customer and her familyWe have corrected the discrepancies impacting the account in this circumstance, ensured the customer has active
insurance with her carrier, and have communicated the resolution to the customerWe are working hard to ensure our system functions properly to prevent such issues from occurring in the futureWe welcome our customers' feedback as we strive to provide the best customer experience possible. Sincerely,The Team at HealthSource RI

Dear Mr***, Thank you for contacting us about your HealthSource RI accountWe apologize for the delay in responding to your message. According to our review, your issue has been resolvedIf we are mistaken, or there is anything else we can do, please contact HealthSource RI so we can
help you as soon as possible. Thank you for being a HealthSource RI customerWe appreciate your business and look forward to continuing to serve youSincerely, HealthSource RI

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I had approval thru HEALTHSOURCE, DHS had nothing to do with thisI was also approved for United Health.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
HealthSource RI contacted me on 11/and advised my account was "fixed"it was not. I checked with my pharmacy and the insurance was still showing as terminated for non payment. I did contact HealthSource again to tell them it was still not correct....never heard anything back. On 11/7, I emailed my proof of payment to *** *** (I had opened a complaint with tem). On November 9, I was contacted via email and advised my account now reflected all my premium payments. Whatever was done - did in fact correct the issue
I contact the Revdex.com and advised that the issue was finally corrected.Regards,
*** ***

Dear Mr***, Thank you for contacting us about your HealthSource RI accountWe apologize for the delay in responding to your messageAccording to our review, your issue has been resolvedIf we are mistaken, or there is anything else we can do,
please contact HealthSource RI so we can help you as soon as possibleThank you for being a HealthSource RI customerWe appreciate your business and look forward to continuing to serve youSincerely, HealthSource RI

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
Regards,
*** ***

Dear ***, Thank you for contacting us about your HealthSource RI account. We have forwarded your concern to DHS since this is in regards to Medicaid coverageThey should be reaching out shortlyFor additional assistance on your account, please contact DHS directly at (*** or our Contact Center at (*** Thank you for being a HealthSource RI customerWe appreciate your business and look forward to continuing to serve you Sincerely, HealthSource RI