Health Source RI

The health and welfare of our customers is HealthSource Rhode Island's primary concernWe want to reiterate our sincerest regret for the issues experienced by the customer and her familyWe have corrected the discrepancies impacting the account in this circumstance, ensured the customer has active insurance with her carrier, and have communicated the resolution to the customerWe are working hard to ensure our system functions properly to prevent such issues from occurring in the futureWe welcome our customers' feedback as we strive to provide the best customer experience possible. Sincerely,The Team at HealthSource RI

Dear ***, Thank you for contacting us about your HealthSource RI account A customer service representative will contact you shortly to discuss your concern Thank you for being a HealthSource RI customerWe appreciate your business and look forward to continuing to serve
you Sincerely, HealthSource RI

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello Ms***, We apologies for any inconvenience you may have experiencedIt appears that on 11/one of our representatives reached out to you and left a message advising the issue with your account had been resolvedIf we are mistaken, or there is anything else we can do, please contact
HealthSource RI so we can help you as soon as possibleThank you for being a HealthSource RI customerWe appreciate your businessSincerely, HealthSource RI

Dear ***, Thank you for contacting us about your HealthSource RI accountOur team is working to fix your account as soon as possibleWe will contact you within five (5) business days to give you an updateWe are sorry for any inconvenience this issue has caused you Thank you for
being a HealthSource RI customerWe will be in touch soon. Sincerely, HealthSource RI

08/17/2015: CONTACTED [redacted] TO ADVISED HIM: HE IS NOW ABLE TO PICK UP HIS RX.[redacted] was advised that his account is still in escalation and may disenroll him, but HSRI will keep an eye on his account until its completed, to make sure he is still enrolled/covereddue to his medical condition. If he wants to recontact he should email the [redacted] and ask [redacted] to call him back.

Dear [redacted], Thank you for contacting us about your HealthSource RI account. Our team is working to fix your account as soon as possible. We will contact you within five (5) business days to give you an update. We are sorry for any inconvenience this issue has caused you. Thank you...

for being a HealthSource RI customer. We will be in touch soon.  Sincerely, HealthSource RI

HealthSource RI received the above referenced complaint and appreciates the opportunity to respond. Account research regarding this complaint revealed a discrepancy in our billing system. Though the customer continued to pay the correct amount for her monthly premium, our system showed a higher...

billing rate and dis enrolled the account for underpayment. When we initially corrected this discrepancy in June we corrected only her health insurance premium rather than health and dental. This caused the issue to reoccur. Our team has now corrected both the health and dental plan rates in our system and we do not anticipate further issues with this account. HealthSource RI sincerely apologizes for any inconveniences this issue may have caused and truly appreciates the patience shown by the customer and her family while we corrected the discrepancies affecting her account.  Sincerely,The Team at HealthSource RI

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[Unfortunately this is their standard response and I do not get anywhere when I call in except that they tell me they are escalating it again. I need someone who has the authority to make the changes contact me. Each time they call the reference that they use to tell me what they are following up on, has absolutely NOTHING to do with my complaint. I received approval of coverage on 12/22/2017 for coverage beginning on 11/1/2017-12/31/2017. But apparently they never submitted the applications to United Health and/or Medicaid. This is causing a gap in coverage and denial of service from the Dr's office..]
Regards,
[redacted]

Dear [redacted], Thank you for contacting us about your HealthSource RI account. According to our review, your issue has been resolved. If we are mistaken, or there is anything else we can do, please contact HealthSource RI so we can help you as soon as possible.  Thank you for being a...

HealthSource RI customer. We appreciate your business and look forward to continuing to serve you. Sincerely, HealthSource RI

My apologies for the delay in responding. I appreciate you getting in contact with us and allowing us a chance to explain the resolution to this customer's issue. Firstly, we acknowledge wait times at the contact center are long and we are currently doing everything we can to address hold...

times. We have also made process improvements to facilitate faster resolution times in cases where our customers are due a refund. In regards to Ms. [redacted], we sincerely apologize for the length of time it took for her to get her refund check mailed and are confident we solved the issues leading to this delay. We are happy to report her check was mailed on 10/21 and this issue is now resolved. Thank you so much for your patience. If I can be of any additional assistance please don't hesitate to reach out. Kind regards, [redacted]   HealthSource RI[redacted]

Dear [redacted],Thank you for contacting us about your HealthSource RI account.Our team is working to fix your account as soon as possible. We will contact you within five (5) business days to give you an update. We are sorry for any inconvenience this issue has caused you.Thank you for being a HealthSource RI customer. We will be in touch soon. Sincerely, HealthSource RI

Dear Ms. [redacted],Thank you for contacting us about your HealthSource RI account.Our team is working to fix your account as soon as possible. We will contact you within five (5) business days to give you an update. We are sorry for any inconvenience this issue has caused you.Thank you for being a...

HealthSource RI customer. We will be in touch soon. Sincerely, HealthSource RI

Dear Ms. [redacted],Thank you for contacting us about your HealthSource RI account. We apologize for the delay in responding to your message. According to our review, your issue has been resolved.If we are mistaken, or there is anything else we can do, please...

contact HealthSource RI so we can help you as soon as possible. Thank you for being a HealthSource RI customer. We appreciate your business and look forward to continuing to serve you.Sincerely, HealthSource RI

Dear [redacted],   Thank you for contacting us about your account.    We apologize that you are having an issue and any inconvenience this has caused and have forwarded your concern to DHS. For additional assistance on your account, please contact DHS directly at ([redacted] or our...

Contact Center at ([redacted].   Thank you for being a HealthSource RI customer. We appreciate your business and look forward to continuing to serve you.   Sincerely, HealthSource RI

I initially sent this complaint on 8/24/15. Once again, in Sept, my medical was cancelled. I have now been waiting a week- since 9/6/15 (today is 9/12/15) to be able to pick up my insulin. I have been on the phone multiple times (9/8/15 and 9/11/15) with Healthsource and [redacted] to get this sorted out. I am unsure if everyone understands the severity of the situation as MY BODY DOES NOT PRODUCE INSULIN. WHY DO I NEED TO DO THIS EVERY MONTH. I find it interesting that Health Source responded only when I made sure I had everything in place to go to the local news. I suppose I should have done that a few weeks ago if that is what it takes to maybe get my life sustaining medication. What a poor service this is, and maybe I should get a few months of free medical for all of the aggravation this has caused. 
Regards,
[redacted]

Dear [redacted], Our team is aware of the issue on your account and we will be contacting you with an update shortly. We are sorry for any inconvenience this issue has caused you and appreciate your patience. Thank you for being a HealthSource RI customer.  Sincerely,  HealthSource

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To whom it may concern,Thank you for the opportunity to respond to this inquiry. We sincerely apologize for the difficulties Ms. [redacted] experienced when trying to fill her prescriptions. We corrected the billing issue that was preventing her payments from reflecting at her insurance carrier. We...

greatly appreciate the patience shown by Ms. [redacted] while we made this correction. We called Ms. [redacted] on November 23, 2015 to communicate the resolution. If there are any pending issues with this customer's account, please do not hesitate to reach out to our team. Sincerely,The Team at HealthSource RI