Woodfins, LLC received correspondence from your office regarding Case ID [redacted] Woodfins, LLCWarranty Validation and documentation required to file a warranty claim has been copied/pasted below for review as this outlines the paperwork requested from the customers MechanicBy no means is this in place to avoid our responsibility in honoring our warranty but a means to verify what is required was actually performed upon installation Included below is a chain of emails exchanged with the customer and resolution and refund details which were agreed to today as wellThe customer has been refunded in full although we never received the required paperworkProof of the refund processed today is outlined below in the email sent to [redacted] todayIf I can provide any further information please let me know Thank You, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] WARRANTY VALIDATION PROCEDURES To validate the warranty on this part, installation must be completed within days of delivery date and the work indicated below must be performed and documented at time of installationUpon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warrantyMaintenance receipts and other documentation may be requested as part of the warranty claim process From: [redacted] [mailto: [redacted] ] Sent: Wednesday, May 07, 2:PMTo: ' [redacted] 'Subject: RE: Revdex.com Complaint SubmissionImportance: High [redacted] , I have copied/pasted the refund details belowThe credit card processor we use advises it could be 5-business days for refunds to clear or reflect on your statementThis by my experience is typically not the case but I just wanted to inform you so that if your account does not show it right away you don’t get the wrong impressionAgain I will apologize on behalf of the company and THANK YOU sincerely for choosing Woodfins, LLCfor your automotive needsPlease feel free to contact me directly for anything you may need going forward Thank You, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] Proof of Refund Refunded: $ [redacted] Status: Refunded Description: [redacted] Card Details Name: [redacted] Number: [redacted] *** [redacted] From: [redacted] [ [redacted] ] Sent: Wednesday, May 07, 1:PMTo: [redacted] ***Subject: Re: Revdex.com Complaint Submission Thank you for your actionI'll look for the refund On Wednesday, May 7, 9:AM, [redacted] < [redacted] > wrote: Good Morning Sir, I am sorry I did not get a final answer to you yesterday as intendedOur warehouse Manager emailed me back @ 7pm after I was gone last eveningUnfortunately, we do not have another unit at the readyOur main goal is customer satisfaction and I want to ensure that our final resolution is one that accomplishes that goalSir, I will process a FULL refund to the charge card used to make the orderWe do not require the transmission to be removed and returnedI appreciate your business and hope this is an acceptable solution to the matter at handI will stand by for your reply and then process your refund immediately and email you proof of Thank you, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] From: [redacted] [ [redacted] ] Sent: Tuesday, May 06, 10:PMTo: [redacted] ***Subject: Re: Revdex.com Complaint Submission Thank you [redacted] ***I anxiously await any feedback On Tuesday, May 6, 2:PM, [redacted] < [redacted] > wrote: [redacted] , My name is [redacted] and I am the Customer Service Supervisor here @ WoodfinsI would first like to sincerely apologize for the inconvenience and I WILL resolve your issue todayI have gone over the chain of emails and while we have not received the proper documentation I am personally moving forward to either get you a replacement or a refund TodayI have given over the vehicle information to our warehouse and am awaiting an answer back as to whether or not another unit is readily availablePlease give me until 5pm today and I will be back in touch to detail exactly what the next step isThank you for your business and I will back in touch shortly Thank You, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] -----Original Message----- From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 06, 12:PM To: [redacted] Subject: FW: Revdex.com Complaint Submission [redacted] Customer Service Woodfins Auto Parts, LLC [redacted] ________________________________________ From: [redacted] [ [redacted] ] Sent: Monday, May 5, 11:PM To: [redacted] Subject: Re: Revdex.com Complaint Submission One, I know the requested information was faxed per your requestMore than twiceYou are running a game Two, no where on the warranty does it mention a letter from the mechanic is required Three, the warranty says your recommended installation procedures needed to be followedThey werePer me and the mechanic Finally, you need to honor the warrantyPeriodIf you want documents to put in the file and want to pretend that your unreasonable demands haven't been satisfied, then print off the emails we have exchangedNo more debateNo more gamesYou can send another transmission or $ [redacted] to the address listed below [redacted] On Monday, May 5, 2:PM, [redacted] < [redacted] > wrote: [redacted] Your mechanic has not faxed any informationWhen I call the number for [redacted] or [redacted] that you gave me it goes straight to a voicemail that has not been set up yet so I cannot even leave them a voicemail [redacted] Customer Service Woodfins Auto Parts, LLC [redacted] ________________________________ From: [redacted] < [redacted] > Sent: Monday, May 5, 1:PM To: [redacted] ***; [redacted] Subject: Fw: Revdex.com Complaint Submission I am over waiting on you to honor the warranty (or even acknowledge the faxes my mechanic sent)I have filed a formal complaintNext comes a social media and internet campaign to inform the world what happened to me I'll litigate as a final step if required [redacted] From: [redacted] < [redacted] >Sent: Saturday, May 3, 1:PMTo: [redacted] ***Subject: Re: Quote It came from an *** area codeNo, but my mechanic probably canYou can call *** or [redacted] at [redacted] On Friday, May 2, 8:AM, [redacted] < [redacted] > wrote: ?Can you give me the number you sent the fax from? [redacted] Customer Service Woodfins Auto Parts, LLC [redacted] From: [redacted] < [redacted] >Sent: Thursday, May 1, 10:PMTo: [redacted] ***Subject: Re: Quote [redacted] , I am positive you have received the information from my mechanic regarding the worthless transmission that I was sentI need to know what Woodfins is going to do about the warrantyPlease let me know as soon as possible, so I know what action to pursue regarding my customer experience [redacted] On Friday, April 25, 8:PM, [redacted] < [redacted] > wrote: I'm sure you have the document AND the original fax confirmation sheetTell me where we go from hereI'm anxious to get my car back on the roadThanks On Tuesday, April 22, 9:AM, [redacted] < [redacted] > wrote: ? [redacted] , I have searched all the fax/emails for the documents and I have nothing from themPlease have them fax the documents today to [redacted] ATTN [redacted] Thanks [redacted] From: [redacted] < [redacted] >Sent: Monday, April 21, 3:PMTo: [redacted] ***Subject: Re: Quote I did confirmThe document was faxed to youIf for some reason you did not receive it, their number is [redacted] On Saturday, April 19, 8:PM, [redacted] < [redacted] > wrote: Did you ever get the statement you need from [redacted] ( [redacted] or [redacted] )? Can we get the transmission replacement going yet? On Wednesday, April 9, 5:PM, [redacted] < [redacted] > wrote: I received a text from them yesterday and they said they were going to call you and send the statementTheir number is [redacted] Thanks On Wednesday, April 9, 10:AM, [redacted] < [redacted] > wrote: ?I understandWe have no problem filing your warranty claim for replacement but I do have to have the paperwork Thank you, [redacted] From: [redacted] < [redacted] >Sent: Monday, April 7, 9:PMTo: [redacted] ***Subject: Re: Quote My mechanic is an [redacted] He is neglecting to send his install procedures to you because I haven't committed to having him do the work on the replacementI'm going to do it because I cannot afford his work - I spent plenty having him install the crap transmission you sent He assures me he will send it, but we'll see If I had installed it in the first place, you wouldn't be asking for another opinion - you would be taking my word for itYou should rest assured that it was installed to spec by a certified technician He did replace all seals, drop the pan, put in a new filter, new fluid, reset the computerYou shouldn't need a note from him about this or the diagnosisThe diagnosis is the transmission that I paid for was crapIt fails to shift into second and the new fluid is blackThat means the bands were shot I can prove I bought the transmission because I have the customer copy of the receipt from [redacted] *** I want a new transmission sent to: [redacted] On Friday, April *, 9:AM, [redacted] < [redacted] > wrote: ? [redacted] , I do not have any replacement order in for youHave you had the mechanic send install procedures and a diagnostic to us? Last note on the account is 3/waiting for documents [redacted] From: [redacted] < [redacted] >Sent: Thursday, April 3, 5:PMTo: [redacted] ***; WorkSubject: Fw: Quote [redacted] ***, My mechanic, [redacted] or [redacted] *** of [redacted] should have sent you the installation info and a diagnosis of the faulty transmission that I receivedSo where are we at with the replacement? Will it be sent to ***' address or my home address? The addresses are belowWhen can I expect it? [redacted] [redacted] On Thursday, March 27, 11:PM, [redacted] < [redacted] > wrote: On Monday, March 17, 3:PM, [redacted] < [redacted] > wrote: ***, Got the transmission installed, drove for days and now it's slippingThe order number my mechanic got when he ordered for me was [redacted] I need a new transmission sent to me - hopefully a good one this timeI'm already out the labor for nothingI will reinstall the replacement myselfUnless of course my year warranty covers labor? If not, please ship to my home address of: [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response by the businessWhile they did offer to refund the full charge, it was only -after- I told them I was online, in the process of filing a complaint with the Revdex.com, that they made the offer It took almost weeks of trying to find a number, trying to get in touch with someone, and only after I called a wrong number, was I able to get the issue resolved This is a company that has numerous complaints against them, and if I had known that ahead of time, I would've never done business with them to begin with - [redacted] ***
Woodfin Auto Parts sold this engine to [redacted] to include a one year unlimited mileage parts warrantyThe specific details and documentation required to file a warranty claim is listed below and is also verbatim on the invoice sent to [redacted] in an email ( [redacted] ) when the order was made The vehicle must be taken to a repair facility who can diagnose the issue and advise the corrective measure neededWoodfins also requires documentation from the repair facility that installed the engine to verify the required parts Warranty Validation procedures were followedThe fore mentioned information can be faxed to us at [redacted] or emailed directly to me, [redacted] Woodfin Auto Parts will satisfy this claim per our warranty guidelines once we receive the appropriate documentation required Our contact number is [redacted] , option “*” for customer service if there are any questions If there is any problems getting through our call center please email me direct, [redacted] We look forward to resolving this issue for you as soon as possible Thank You, [redacted] Customer Service Supervisor [redacted] opt [redacted] Warranty Guidelines The part must be installed within days from delivery date in accordance with the guidelines and warranty validation procedures contained in this documentAt our discretion, Woodfins, LLC will repair, replace, or provide a refund for any defective part to the original purchaser, assuming all warranty guidelines have been followed Woodfin supports your choice to purchase one of our guaranteed used auto parts by including a One year unlimited mileage limited part warranty Upon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warrantyMaintenance receipts and other documentation may be requested as part of the warranty claim process WARRANTY VALIDATION PROCEDURES To validate the warranty on this part, installation must be completed within days of delivery date and the work indicated below must be performed and documented at time of installationUpon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warrantyMaintenance receipts and other documentation may be requested as part of the warranty claim process Engines: At the time of installation, follow the procedures below: Replace the following with new parts: timing belt (if applicableIf timing chain engine, do not replace), water pump, thermostat, spark plugs, fluids, front crankshaft seal, rear main seal, oil pan gasket, and oil filter Ensure oil and other fluids are filled to the proper levels with correct fluid types according to the vehicle manufacturer's guidelines Flow-check the radiator and replace if necessary Install engine in accordance with vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply After installation: Change the oil after the first miles and then once every 3,- 5,miles thereafter Service the vehicle at proper intervals in accordance with the vehicle manufacturer’s guidelines
Woodfins, LLChas already processed the refund in full, $The credit card processor that we use gives an estimated 5-business day for refund to clear and/or post to the customers account [redacted] from our credit card processor, [redacted] Below you will find the two transactions that were refunded back to the customer First Charge Amount: $USD Refunded: $ Status: Refunded Description: [redacted] Number: [redacted] Expires: / Type: [redacted] Second Charge Amount: $USD Refunded: $ Status: Refunded Description: [redacted] Card Details Name: [redacted] Number: [redacted] ?Expires: / Thank you for your assistance resolving this issuePlease let us know if we can provide any further information Thank You, [redacted] ***
Woodfins, LLCwould like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this orderWoodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited optionsWoodfins has been in business since and has sold millions of parts over the yearsThe specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order The low availability of the transmission makes the need for Cores significantly higherA core is a failed part that can be recycled through rebuildingCore charges are applied to orders to ensure that we get back the item to be rebuiltThis is the specific reason the additional funds were requiredThe additional amount requested by Woodfins was $300, not $as reported in this complaintCore charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilderWoodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this eitherWoodfins, LLCwill make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible Regards, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] Woodfins, LLCwould like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this orderWoodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited optionsWoodfins has been in business since and has sold millions of parts over the yearsThe specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order The low availability of the transmission makes the need for Cores significantly higherA core is a failed part that can be recycled through rebuildingCore charges are applied to orders to ensure that we get back the item to be rebuiltThis is the specific reason the additional funds were requiredThe additional amount requested by Woodfins was $300, not $as reported in this complaintCore charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilderWoodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this eitherWoodfins, LLCwill make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible Regards, Robert Davis Customer Service Supervisor Woodfins.com opt [email protected] Woodfins, LLCwould like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this orderWoodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited optionsWoodfins has been in business since and has sold millions of parts over the yearsThe specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order The low availability of the transmission makes the need for Cores significantly higherA core is a failed part that can be recycled through rebuildingCore charges are applied to orders to ensure that we get back the item to be rebuiltThis is the specific reason the additional funds were requiredThe additional amount requested by Woodfins was $300, not $as reported in this complaintCore charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilderWoodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this eitherWoodfins, LLCwill make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible Regards, Robert Davis Customer Service Supervisor Woodfins.com opt [email protected] Woodfins, LLCwould like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this orderWoodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited optionsWoodfins has been in business since and has sold millions of parts over the yearsThe specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order The low availability of the transmission makes the need for Cores significantly higherA core is a failed part that can be recycled through rebuildingCore charges are applied to orders to ensure that we get back the item to be rebuiltThis is the specific reason the additional funds were requiredThe additional amount requested by Woodfins was $300, not $as reported in this complaintCore charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilderWoodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this eitherWoodfins, LLCwill make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible Regards, Robert Davis Customer Service Supervisor Woodfins.com opt [email protected]
Woodfin Auto Parts would like to first apologize for the inconvenience as we were unable to fill this order with a Quality partWe had several unforeseen issues with the condition of what was available due to the age of the partWoodfin did process a refund in full back to the credit card used to make the order originallyOur records indicate that it was processed through our system on 2/12/(See refund detail pasted below) While we make every effort to ensure a quality part this issue should have surely gone through the process faster than it didPer the credit card processor we use refunds can take 5-business days to post or clear to the customers charge cardPlease let me know if I can provide any more details or do anything more Sincerely, [redacted] [redacted] [redacted] Refund Details [redacted] $USD — [redacted] Refunded Payment Details Update Description Amount: $USD Refunded: $ Date: [redacted] Status: Refunded Description: [redacted] Origin: [redacted] ID: card_ [redacted] Name: [redacted] Number: [redacted] Fingerprint: [redacted] Expires: [redacted] Type: [redacted] Logs [redacted]
Woodfins, LLChas spoken with [redacted] in regards to an order placed by [redacted] on several occasions prior to this claim [redacted] called the day the items were being delivered to say they no longer wanted the itemsWoodfins, LLCadvised that the customers would have to return the items and we would process a refund per our stated Return PolicyThere was some confusion as to who was responsible for the return freight and we received another call asking us to send paperwork required for the freight company to return said itemsAgain, there was a conversation restating that the customers would be responsible to return the items not needed back to the shipping warehouse and to report back to provide the return tracking number Woodfins, LLCreceived a call on 4/29/from the customer providing the return tracking number and freight carrier informationThe items returned were sent to the wrong address and arrived at our call center on 5/2/14, NOT the shipping warehouse as they should haveThe banding that is there to secure the freight was cut and the engine ordered was laying over on the transmission and had been damaged in transitWoodfins, LLChas pictures of the items and condition before they were shipped and as the items were received back from customerWoodfins, LLCspoke with [redacted] again on 5/2/to advise the return was delivered here and was damagedWoodfins, LLCalso advised that we would now have to ship the freight (engine and transmission) back to the correct location and await their final inspection due the damage and move forward in the refund processThe refund will be processed less our stated 20% restocking fee and less the original shipping paid to the carrier [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted]
This order was placed with Woodfins on 2/14/14, filled and shipped to OklahomaAs stated the item was then shipped from Oklahoma to HawaiiThe item sent was not opened or checked in Oklahoma before shipping to Hawaii to be able to say “it was clear the part was broken off before being sent out.” Woodfins would never knowingly ship a damaged or broken part and considering the miles this packaged has traveled from our supplier in Oregon to Oklahoma and finally to Hawaii, it is not unlikely that the damage was incurred in transit Woodfins understands that due to the time difference between Virginia and Hawaii it can be difficult to communicateWe were contacted regarding the damage after the item was shipped again from Hawaii back to Oklahoma almost months after the initial saleWhile we have made no accusations we do have to question every return for validity as a business with specific return policies and procedures Woodfins agreed to and has processed a full refund for the amount of $ [redacted] on this order # [redacted] in the name of [redacted] ***Details of the refund are below for review and verification Woodfins sincerely appreciates your business and apologizes for the inconvenience Thank You, [redacted] Customer Service Supervisor Woodfins.com [redacted] [redacted] REFUND OVERVIEW Amount: [redacted] Refunded: [redacted] Sale Date: 2014/02/18:06: Status: Refunded Description: [redacted] Card Details Origin: United States Name: [redacted] Number: [redacted] *** [redacted] Expires: [redacted] Type: ***
The customer states that the item received was wrong and damaged per the complaintWhen Woodfins received a call regarding this item it was described to have a gasket hanging out between the pan and the body of the transmission and that the transmission pan was full of metal shavingsThere was NEVER any complaint of the unit being wrong alsoWoodfins requested pictures of the unit which we received and reviewed to find that the condition if the pan was NOT full of metal and the remaining fluid red in color as it should beKeep in mind this is a [redacted] unit and the condition was as good as can be expectedAs to the gasket that may have been hanging out, that is because we remove the pan to inspect the inside of the transmission for things such as excessive metal in the pan and our warranty validation procedures Require the gasket be replaced New regardlessThis all being said and documented Woodfins want EVERY customer experience to be the best and can be so we have refunded this transaction in full, details to which are [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThank you for your participating in trying to resolve this problemSince this was a defective part I think that if Woodfins truly cares about their customers, I would not have had to go through so much to get what was promised and they should repay the cost of the labor to install the defective transmission Sincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes we did speak about a full refund but told him no cause on the engine he doesn't want to pay me the cost of having that mess up engine put in my car which was a extra to pull my old one out and replace with there engine now I'm gonna have to pay to get the engine to be pull out again for it to be ship back to them, not only I had to pay two other mechanic to look at my car also when *** told me to get others to look at it cause they said they were trying to get money out of meThen having to drive to *** from *** and I'm using other people's car to get to work and get my kids and even the bus, told*** I wanted him to also pay the cost of me having that mess up engine put in and now gonna cost to get it took outI just want to get this over with so I can have my car and have a way around.
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
"> The terms and conditions on any warranty claims or refunds (pasted below) requires that Woodfins, LLC acquire all documentation possible to ensure proper installation and accurate diagnostic when an issue arisesThis negates unwarranted claims and is required in all such circumstancesThis is a very special circumstance being the customers issue occurred while traveling and has abandoned the vehicleWhile we acknowledge there was a failure we also recognize that 1,miles of driving without issue proceeded the mechanical failureThe dealership that did the diagnostic check to advise what the cause of the failure was identified it to be two trouble codes specifically for the external solenoidsThese are not covered itemsThere is a possibility that the issue can be repaired, but again it is the circumstance that the customer has abandoned the vehicle that rules out any other option but the request for Woodfins to process a refundWith that being said, Woodfins will offer a refund back to the charge card used to initiate the orderRefunds can take 5-business days to clear or post to the customer accountWoodfins greatly appreciates all our customers and we strive for nothing but the best experienceThis situation was certainly one in which we had to overlook policies and procedures to resolve
Regards,
*** ***
Customer Service Supervisor
Woodfins.com
*** opt. *
***
Refund Details
Refunded:
***
Status:
Refunded
Description:
*** *** ** *** *** *** ** ***
Card Details
Name:
*** ***
Number:
*** *** *** ***
Warranty Guidelines
The part must be installed within days from delivery date in accordance with the guidelines and warranty validation procedures contained in this documentAt our discretion, Woodfins, LLC will repair, replace, or provide a refund for any defective part to the original purchaser, assuming all warranty guidelines have been followed
WOODFINS LIMITED PART WARRANTIES
Subject to the limitations below, all of our parts come with a day warrantyWoodfins, LLC expressly warrants to the original purchaser from the date of purchase against the failure of the part due to defects in Woodfins, LLC materials or workmanship (a defective part)One (1) and Three (3) Year Limited Part Warranty coverages and a One (1) Year Limited Labor Warranty can be added for an additional chargePrices vary depending on part purchased and length of coverage
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, AND TO THE TIME PERIOD COVERED BY THIS WRITTEN WARRANTY. If the purchaser complies with the terms of this warranty, Woodfins, LLC will repair or replace a defective part without additional shipping cost to youWoodfins, LLC may, at its discretion, provide a refund equal to the price paid for the part in lieu of repair or replacement of the partThe foregoing is the only, sole and exclusive remedy under the terms of this warranty
Exclusions
Incidental or consequential damages including, but not limited to, damage to or the cost of related parts, loss of income, storage fees, travel expenses, loss of transportation, towing fees, rental vehicles or diagnostics are not covered by this warranty
Parts installed in vehicles used for fleet or commercial purposes are not covered by this warranty
Parts installed in vehicles that are raced or used off-road are not covered by this warranty
Parts installed in vehicles with modifications, including but not limited to the installation of parts not originally intended for the vehicle by its manufacturer, are not covered by this warranty
This warranty does not cover damage or failure arising directly or indirectly from improper installation (not in accordance with the original equipment manufacturer’s specifications) or related vehicle problems, misuse, maintenance, neglect, abuse, overheating, vandalism, aboperation, environmental conditions, accident or any damage which was apparent and not reported at the time of delivery
General Limitations
This warranty is extended only to the original purchaser and is not transferableYou must be able to provide an original receipt in your name for the warranty claim to be considered
Any repairs or removal of the part not authorized by Woodfins, LLC will void the warranty
We reserve the right to have the part inspected to insure that all pertinent provisions of this warranty have been met prior to any replacement, repair, or refund
THIS WARRANTY IS NULL AND VOID IF:
Failures are caused by non-covered components, improper installation, failure to clear computer codes, defective workmanship, usage for which the part was not intended and/or improper maintenance (e.gusing the incorrect types and levels of fluids and lubricants, as specified by the vehicle manufacturer)
Product is installed in an application for which the vehicle manufacturer did not intend it
Failure is caused by towing a trailer or other vehicle unless your vehicle is equipped for this purpose as recommended by the vehicle manufacturer
dProduct is installed or operated outside of the United States
eFailure is caused by or related to a collision, fire, theft, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, freezing, flood or any other Act of God
fFailure is caused by neglect, abuse, misuse, racing (whether on road or off-road), or modifications to the vehicle
gThere is evidence that the vehicle was continually operated after a failure occurred
hThe heat tabs are missing, tampered with, melted, misplaced, or otherwise not as originally installed
This part may have accessories that are attached, and must be switched or removed to accommodate proper installation, which is the responsibility of the installerSuch accessories are not covered by this warranty
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state
Woodfins, LLC does not authorize any person to create for it any obligation or liability in connection with this warranty
Limitations for Specific Parts
This warranty is limited to defects in the actual part orderedAll other parts that may be provided are considered “accessories and extra parts”No warranty is provided for any such parts that are attached, including, but not limited to, solenoids, injectors (including diesel injectors), switches, sensors, cables, electronics, belts, hoses, water pumps or manifolds
WARRANTY VALIDATION PROCEDURES
To validate the warranty on this part, installation must be completed within days of delivery date and the work indicated below must be performed and documented at time of installationUpon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warrantyMaintenance receipts and other documentation may be requested as part of the warranty claim process
Engines: At the time of installation, follow the procedures below:
Replace the following with new parts: timing belt (if applicableIf timing chain engine, do not replace), water pump, thermostat, spark plugs, fluids, front crankshaft seal, rear main seal, oil pan gasket, and oil filter
Ensure oil and other fluids are filled to the proper levels with correct fluid types according to the vehicle manufacturer's guidelines
Flow-check the radiator and replace if necessary
Install engine in accordance with vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply
After installation:
Change the oil after the first miles and then once every 3,- 5,miles thereafter
Service the vehicle at proper intervals in accordance with the vehicle manufacturer’s guidelines
Transmissions (Automatic): At the time of installation, follow the procedures below:
Replace the following with new parts: front pump seal, output shaft seal(s), pan gasket, and filter (where applicable)If no filter exists, screen must be cleaned thoroughly
Replace or flush cooler and lines in accordance with the vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply
Fill transmission / transaxle to the proper level using correct fluids in accordance with the vehicle manufacturer's guidelines
Reset computer codes
Adjust shifter mechanisms
After installation:
Change transmission fluid at proper intervals in accordance with the vehicle manufacturer’s guidelines
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
The customer reached out to the Revdex.com that while trying to continue getting his refund the business stopped returning his calls and can't get a hold of anyone in the businessHe has not been refunded by the business
To whom it may concern,
?*** *** informed me of the issues he was having with
the motor he purchased from us and I advised him to get a diagnosis and let me know what needs to be done to fix the problemHe then informed me of the two trouble codes that were coming up which I then advised him to get a quote/estimate on getting the problems fixed and we would gladly reimburse him for the work doneI advised *** *** that it would be in his best interest to fix the two problems (trouble codes pand p0345) before replacing the engine being that this would most likely fix the issue without having to pay the much more expensive costs of replacing the entire motorUpon getting a second diagnosis he informed me that there was another issue with the engine which could only be fixed by replacing the timing chain tensionerAt this point we both agreed that sending a replacement motor would be much more cost effective than trying to fix the broken components. We do not knowingly send out parts with defects that already exist*** *** has had the motor for months now, the failure could have occurred anytime within the past few monthsIt is not our intention to give any customer "the run around", I repeatedly asked *** *** to fax or e-mail me his installation paperwork which would validate his warranty and his mechanics diagnosis, both standard procedure when filing a warranty claim, without this paperwork we could not move forward to resolve the issueWhen the documents were finally sent is when I informed *** *** to get a business/commercial address that we can ship the replacement engine to and have the faulty engine picked up from. At *** *** request we will gladly pick up the faulty engine and give *** *** a full refundI have left him numerous messages on his phone *** over the past few days with no responseOnce again we will fulfill his desired settlement of getting a full refund but we do need to pick up the faulty motor before we can do soPlease let me know if there is anything else I can do
Thanks
*** ***
*** *** ***
This people made this offers to me since feb 22nd they never try to repair the problem
I requested another one never approach them asking for refund I wanted this finish and replaced
they ignore me and they ask me for pictures I send pictures to them full of metal and the trans completely wrong they knew all this and I have pictures and emails to prove all this, I have no time to waste any longer I have emails and calls where this people made promises and nothing was done
If they wanted this to be corrected and done maybe will be easy to call me and try to repair the damage they caused they never did they also know my numbers and emails and they never contacted me.
Now they tell you one thing no different that they been telling me
they never contacted me im not interested about their lies any longer
I already contacted a lawyer this is going to be more costly then they think they have no word look at the complains from people in forums is not only me is 100"s of people I wonder why
sorry I can't accept nothing coming from them unless they call me and till now no one has call. i call them 100 times and got nowhere
sorry i'm not bending over again for this people with no care for public, when they get a call is going to be from a lawyer they will listen then and now i'm not interested in their products I can't trust them any longer
they made me waste my time my money and loss the job thanks to them so now i'm not interested in nothing other than this people paying and more than they think or this will be going to court and I will follow tru till the full extend of the law they are a bunch of lairs and thieves unless they prove otherwise and they had a long time and a lot of chances to do so and they never did
so why should I believe anything they say now, no thanks now i'm not interested in their products they already damage my customer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based...
Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.
Regards,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.
Regards,
Robert Davis
Customer Service Supervisor
Woodfins.com
888.883.4466 opt. 4 [email protected]
Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.
Regards,
Robert Davis
Customer Service Supervisor
Woodfins.com
888.883.4466 opt. 4 [email protected]
Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.
Regards,
Robert Davis
Customer Service Supervisor
Woodfins.com
888.883.4466 opt. 4 [email protected]
Woodfins, LLC. has already processed the refund in full, $871.21. The credit card processor that we use gives an estimated 5-10 business day for refund to clear and/or post to the customers...
account[redacted] from our credit card processor, [redacted]
Below you will find the two transactions that were refunded back to the customer.
First Charge
Amount:
$471.21 USD
Refunded:
$471.21
Status:
Refunded
Woodfins, LLC received correspondence from your office regarding Case ID [redacted] Woodfins, LLCWarranty Validation and documentation required to file a warranty claim has been copied/pasted below for review as this outlines the paperwork requested from the customers MechanicBy no means is this in place to avoid our responsibility in honoring our warranty but a means to verify what is required was actually performed upon installation Included below is a chain of emails exchanged with the customer and resolution and refund details which were agreed to today as wellThe customer has been refunded in full although we never received the required paperworkProof of the refund processed today is outlined below in the email sent to [redacted] todayIf I can provide any further information please let me know Thank You, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] WARRANTY VALIDATION PROCEDURES To validate the warranty on this part, installation must be completed within days of delivery date and the work indicated below must be performed and documented at time of installationUpon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warrantyMaintenance receipts and other documentation may be requested as part of the warranty claim process From: [redacted] [mailto: [redacted] ] Sent: Wednesday, May 07, 2:PMTo: ' [redacted] 'Subject: RE: Revdex.com Complaint SubmissionImportance: High [redacted] , I have copied/pasted the refund details belowThe credit card processor we use advises it could be 5-business days for refunds to clear or reflect on your statementThis by my experience is typically not the case but I just wanted to inform you so that if your account does not show it right away you don’t get the wrong impressionAgain I will apologize on behalf of the company and THANK YOU sincerely for choosing Woodfins, LLCfor your automotive needsPlease feel free to contact me directly for anything you may need going forward Thank You, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] Proof of Refund Refunded: $ [redacted] Status: Refunded Description: [redacted] Card Details Name: [redacted] Number: [redacted] *** [redacted] From: [redacted] [ [redacted] ] Sent: Wednesday, May 07, 1:PMTo: [redacted] ***Subject: Re: Revdex.com Complaint Submission Thank you for your actionI'll look for the refund On Wednesday, May 7, 9:AM, [redacted] < [redacted] > wrote: Good Morning Sir, I am sorry I did not get a final answer to you yesterday as intendedOur warehouse Manager emailed me back @ 7pm after I was gone last eveningUnfortunately, we do not have another unit at the readyOur main goal is customer satisfaction and I want to ensure that our final resolution is one that accomplishes that goalSir, I will process a FULL refund to the charge card used to make the orderWe do not require the transmission to be removed and returnedI appreciate your business and hope this is an acceptable solution to the matter at handI will stand by for your reply and then process your refund immediately and email you proof of Thank you, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] From: [redacted] [ [redacted] ] Sent: Tuesday, May 06, 10:PMTo: [redacted] ***Subject: Re: Revdex.com Complaint Submission Thank you [redacted] ***I anxiously await any feedback On Tuesday, May 6, 2:PM, [redacted] < [redacted] > wrote: [redacted] , My name is [redacted] and I am the Customer Service Supervisor here @ WoodfinsI would first like to sincerely apologize for the inconvenience and I WILL resolve your issue todayI have gone over the chain of emails and while we have not received the proper documentation I am personally moving forward to either get you a replacement or a refund TodayI have given over the vehicle information to our warehouse and am awaiting an answer back as to whether or not another unit is readily availablePlease give me until 5pm today and I will be back in touch to detail exactly what the next step isThank you for your business and I will back in touch shortly Thank You, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] -----Original Message----- From: [redacted] [mailto: [redacted] ] Sent: Tuesday, May 06, 12:PM To: [redacted] Subject: FW: Revdex.com Complaint Submission [redacted] Customer Service Woodfins Auto Parts, LLC [redacted] ________________________________________ From: [redacted] [ [redacted] ] Sent: Monday, May 5, 11:PM To: [redacted] Subject: Re: Revdex.com Complaint Submission One, I know the requested information was faxed per your requestMore than twiceYou are running a game Two, no where on the warranty does it mention a letter from the mechanic is required Three, the warranty says your recommended installation procedures needed to be followedThey werePer me and the mechanic Finally, you need to honor the warrantyPeriodIf you want documents to put in the file and want to pretend that your unreasonable demands haven't been satisfied, then print off the emails we have exchangedNo more debateNo more gamesYou can send another transmission or $ [redacted] to the address listed below [redacted] On Monday, May 5, 2:PM, [redacted] < [redacted] > wrote: [redacted] Your mechanic has not faxed any informationWhen I call the number for [redacted] or [redacted] that you gave me it goes straight to a voicemail that has not been set up yet so I cannot even leave them a voicemail [redacted] Customer Service Woodfins Auto Parts, LLC [redacted] ________________________________ From: [redacted] < [redacted] > Sent: Monday, May 5, 1:PM To: [redacted] ***; [redacted] Subject: Fw: Revdex.com Complaint Submission I am over waiting on you to honor the warranty (or even acknowledge the faxes my mechanic sent)I have filed a formal complaintNext comes a social media and internet campaign to inform the world what happened to me I'll litigate as a final step if required [redacted] From: [redacted] < [redacted] >Sent: Saturday, May 3, 1:PMTo: [redacted] ***Subject: Re: Quote It came from an *** area codeNo, but my mechanic probably canYou can call *** or [redacted] at [redacted] On Friday, May 2, 8:AM, [redacted] < [redacted] > wrote: ?Can you give me the number you sent the fax from? [redacted] Customer Service Woodfins Auto Parts, LLC [redacted] From: [redacted] < [redacted] >Sent: Thursday, May 1, 10:PMTo: [redacted] ***Subject: Re: Quote [redacted] , I am positive you have received the information from my mechanic regarding the worthless transmission that I was sentI need to know what Woodfins is going to do about the warrantyPlease let me know as soon as possible, so I know what action to pursue regarding my customer experience [redacted] On Friday, April 25, 8:PM, [redacted] < [redacted] > wrote: I'm sure you have the document AND the original fax confirmation sheetTell me where we go from hereI'm anxious to get my car back on the roadThanks On Tuesday, April 22, 9:AM, [redacted] < [redacted] > wrote: ? [redacted] , I have searched all the fax/emails for the documents and I have nothing from themPlease have them fax the documents today to [redacted] ATTN [redacted] Thanks [redacted] From: [redacted] < [redacted] >Sent: Monday, April 21, 3:PMTo: [redacted] ***Subject: Re: Quote I did confirmThe document was faxed to youIf for some reason you did not receive it, their number is [redacted] On Saturday, April 19, 8:PM, [redacted] < [redacted] > wrote: Did you ever get the statement you need from [redacted] ( [redacted] or [redacted] )? Can we get the transmission replacement going yet? On Wednesday, April 9, 5:PM, [redacted] < [redacted] > wrote: I received a text from them yesterday and they said they were going to call you and send the statementTheir number is [redacted] Thanks On Wednesday, April 9, 10:AM, [redacted] < [redacted] > wrote: ?I understandWe have no problem filing your warranty claim for replacement but I do have to have the paperwork Thank you, [redacted] From: [redacted] < [redacted] >Sent: Monday, April 7, 9:PMTo: [redacted] ***Subject: Re: Quote My mechanic is an [redacted] He is neglecting to send his install procedures to you because I haven't committed to having him do the work on the replacementI'm going to do it because I cannot afford his work - I spent plenty having him install the crap transmission you sent He assures me he will send it, but we'll see If I had installed it in the first place, you wouldn't be asking for another opinion - you would be taking my word for itYou should rest assured that it was installed to spec by a certified technician He did replace all seals, drop the pan, put in a new filter, new fluid, reset the computerYou shouldn't need a note from him about this or the diagnosisThe diagnosis is the transmission that I paid for was crapIt fails to shift into second and the new fluid is blackThat means the bands were shot I can prove I bought the transmission because I have the customer copy of the receipt from [redacted] *** I want a new transmission sent to: [redacted] On Friday, April *, 9:AM, [redacted] < [redacted] > wrote: ? [redacted] , I do not have any replacement order in for youHave you had the mechanic send install procedures and a diagnostic to us? Last note on the account is 3/waiting for documents [redacted] From: [redacted] < [redacted] >Sent: Thursday, April 3, 5:PMTo: [redacted] ***; WorkSubject: Fw: Quote [redacted] ***, My mechanic, [redacted] or [redacted] *** of [redacted] should have sent you the installation info and a diagnosis of the faulty transmission that I receivedSo where are we at with the replacement? Will it be sent to ***' address or my home address? The addresses are belowWhen can I expect it? [redacted] [redacted] On Thursday, March 27, 11:PM, [redacted] < [redacted] > wrote: On Monday, March 17, 3:PM, [redacted] < [redacted] > wrote: ***, Got the transmission installed, drove for days and now it's slippingThe order number my mechanic got when he ordered for me was [redacted] I need a new transmission sent to me - hopefully a good one this timeI'm already out the labor for nothingI will reinstall the replacement myselfUnless of course my year warranty covers labor? If not, please ship to my home address of: [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response by the businessWhile they did offer to refund the full charge, it was only -after- I told them I was online, in the process of filing a complaint with the Revdex.com, that they made the offer It took almost weeks of trying to find a number, trying to get in touch with someone, and only after I called a wrong number, was I able to get the issue resolved This is a company that has numerous complaints against them, and if I had known that ahead of time, I would've never done business with them to begin with - [redacted] ***
Woodfin Auto Parts sold this engine to [redacted] to include a one year unlimited mileage parts warrantyThe specific details and documentation required to file a warranty claim is listed below and is also verbatim on the invoice sent to [redacted] in an email ( [redacted] ) when the order was made The vehicle must be taken to a repair facility who can diagnose the issue and advise the corrective measure neededWoodfins also requires documentation from the repair facility that installed the engine to verify the required parts Warranty Validation procedures were followedThe fore mentioned information can be faxed to us at [redacted] or emailed directly to me, [redacted] Woodfin Auto Parts will satisfy this claim per our warranty guidelines once we receive the appropriate documentation required Our contact number is [redacted] , option “*” for customer service if there are any questions If there is any problems getting through our call center please email me direct, [redacted] We look forward to resolving this issue for you as soon as possible Thank You, [redacted] Customer Service Supervisor [redacted] opt [redacted] Warranty Guidelines The part must be installed within days from delivery date in accordance with the guidelines and warranty validation procedures contained in this documentAt our discretion, Woodfins, LLC will repair, replace, or provide a refund for any defective part to the original purchaser, assuming all warranty guidelines have been followed Woodfin supports your choice to purchase one of our guaranteed used auto parts by including a One year unlimited mileage limited part warranty Upon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warrantyMaintenance receipts and other documentation may be requested as part of the warranty claim process WARRANTY VALIDATION PROCEDURES To validate the warranty on this part, installation must be completed within days of delivery date and the work indicated below must be performed and documented at time of installationUpon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warrantyMaintenance receipts and other documentation may be requested as part of the warranty claim process Engines: At the time of installation, follow the procedures below: Replace the following with new parts: timing belt (if applicableIf timing chain engine, do not replace), water pump, thermostat, spark plugs, fluids, front crankshaft seal, rear main seal, oil pan gasket, and oil filter Ensure oil and other fluids are filled to the proper levels with correct fluid types according to the vehicle manufacturer's guidelines Flow-check the radiator and replace if necessary Install engine in accordance with vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply After installation: Change the oil after the first miles and then once every 3,- 5,miles thereafter Service the vehicle at proper intervals in accordance with the vehicle manufacturer’s guidelines
Woodfins, LLChas already processed the refund in full, $The credit card processor that we use gives an estimated 5-business day for refund to clear and/or post to the customers account [redacted] from our credit card processor, [redacted] Below you will find the two transactions that were refunded back to the customer First Charge Amount: $USD Refunded: $ Status: Refunded Description: [redacted] Number: [redacted] Expires: / Type: [redacted] Second Charge Amount: $USD Refunded: $ Status: Refunded Description: [redacted] Card Details Name: [redacted] Number: [redacted] ?Expires: / Thank you for your assistance resolving this issuePlease let us know if we can provide any further information Thank You, [redacted] ***
Woodfins, LLCwould like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this orderWoodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited optionsWoodfins has been in business since and has sold millions of parts over the yearsThe specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order The low availability of the transmission makes the need for Cores significantly higherA core is a failed part that can be recycled through rebuildingCore charges are applied to orders to ensure that we get back the item to be rebuiltThis is the specific reason the additional funds were requiredThe additional amount requested by Woodfins was $300, not $as reported in this complaintCore charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilderWoodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this eitherWoodfins, LLCwill make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible Regards, [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted] Woodfins, LLCwould like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this orderWoodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited optionsWoodfins has been in business since and has sold millions of parts over the yearsThe specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order The low availability of the transmission makes the need for Cores significantly higherA core is a failed part that can be recycled through rebuildingCore charges are applied to orders to ensure that we get back the item to be rebuiltThis is the specific reason the additional funds were requiredThe additional amount requested by Woodfins was $300, not $as reported in this complaintCore charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilderWoodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this eitherWoodfins, LLCwill make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible Regards, Robert Davis Customer Service Supervisor Woodfins.com opt [email protected] Woodfins, LLCwould like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this orderWoodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited optionsWoodfins has been in business since and has sold millions of parts over the yearsThe specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order The low availability of the transmission makes the need for Cores significantly higherA core is a failed part that can be recycled through rebuildingCore charges are applied to orders to ensure that we get back the item to be rebuiltThis is the specific reason the additional funds were requiredThe additional amount requested by Woodfins was $300, not $as reported in this complaintCore charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilderWoodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this eitherWoodfins, LLCwill make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible Regards, Robert Davis Customer Service Supervisor Woodfins.com opt [email protected] Woodfins, LLCwould like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this orderWoodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited optionsWoodfins has been in business since and has sold millions of parts over the yearsThe specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order The low availability of the transmission makes the need for Cores significantly higherA core is a failed part that can be recycled through rebuildingCore charges are applied to orders to ensure that we get back the item to be rebuiltThis is the specific reason the additional funds were requiredThe additional amount requested by Woodfins was $300, not $as reported in this complaintCore charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilderWoodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this eitherWoodfins, LLCwill make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible Regards, Robert Davis Customer Service Supervisor Woodfins.com opt [email protected]
Woodfin Auto Parts would like to first apologize for the inconvenience as we were unable to fill this order with a Quality partWe had several unforeseen issues with the condition of what was available due to the age of the partWoodfin did process a refund in full back to the credit card used to make the order originallyOur records indicate that it was processed through our system on 2/12/(See refund detail pasted below) While we make every effort to ensure a quality part this issue should have surely gone through the process faster than it didPer the credit card processor we use refunds can take 5-business days to post or clear to the customers charge cardPlease let me know if I can provide any more details or do anything more Sincerely, [redacted] [redacted] [redacted] Refund Details [redacted] $USD — [redacted] Refunded Payment Details Update Description Amount: $USD Refunded: $ Date: [redacted] Status: Refunded Description: [redacted] Origin: [redacted] ID: card_ [redacted] Name: [redacted] Number: [redacted] Fingerprint: [redacted] Expires: [redacted] Type: [redacted] Logs [redacted]
Woodfins, LLChas spoken with [redacted] in regards to an order placed by [redacted] on several occasions prior to this claim [redacted] called the day the items were being delivered to say they no longer wanted the itemsWoodfins, LLCadvised that the customers would have to return the items and we would process a refund per our stated Return PolicyThere was some confusion as to who was responsible for the return freight and we received another call asking us to send paperwork required for the freight company to return said itemsAgain, there was a conversation restating that the customers would be responsible to return the items not needed back to the shipping warehouse and to report back to provide the return tracking number Woodfins, LLCreceived a call on 4/29/from the customer providing the return tracking number and freight carrier informationThe items returned were sent to the wrong address and arrived at our call center on 5/2/14, NOT the shipping warehouse as they should haveThe banding that is there to secure the freight was cut and the engine ordered was laying over on the transmission and had been damaged in transitWoodfins, LLChas pictures of the items and condition before they were shipped and as the items were received back from customerWoodfins, LLCspoke with [redacted] again on 5/2/to advise the return was delivered here and was damagedWoodfins, LLCalso advised that we would now have to ship the freight (engine and transmission) back to the correct location and await their final inspection due the damage and move forward in the refund processThe refund will be processed less our stated 20% restocking fee and less the original shipping paid to the carrier [redacted] Customer Service Supervisor Woodfins.com [redacted] opt [redacted]
This order was placed with Woodfins on 2/14/14, filled and shipped to OklahomaAs stated the item was then shipped from Oklahoma to HawaiiThe item sent was not opened or checked in Oklahoma before shipping to Hawaii to be able to say “it was clear the part was broken off before being sent out.” Woodfins would never knowingly ship a damaged or broken part and considering the miles this packaged has traveled from our supplier in Oregon to Oklahoma and finally to Hawaii, it is not unlikely that the damage was incurred in transit Woodfins understands that due to the time difference between Virginia and Hawaii it can be difficult to communicateWe were contacted regarding the damage after the item was shipped again from Hawaii back to Oklahoma almost months after the initial saleWhile we have made no accusations we do have to question every return for validity as a business with specific return policies and procedures Woodfins agreed to and has processed a full refund for the amount of $ [redacted] on this order # [redacted] in the name of [redacted] ***Details of the refund are below for review and verification Woodfins sincerely appreciates your business and apologizes for the inconvenience Thank You, [redacted] Customer Service Supervisor Woodfins.com [redacted] [redacted] REFUND OVERVIEW Amount: [redacted] Refunded: [redacted] Sale Date: 2014/02/18:06: Status: Refunded Description: [redacted] Card Details Origin: United States Name: [redacted] Number: [redacted] *** [redacted] Expires: [redacted] Type: ***
The customer states that the item received was wrong and damaged per the complaintWhen Woodfins received a call regarding this item it was described to have a gasket hanging out between the pan and the body of the transmission and that the transmission pan was full of metal shavingsThere was NEVER any complaint of the unit being wrong alsoWoodfins requested pictures of the unit which we received and reviewed to find that the condition if the pan was NOT full of metal and the remaining fluid red in color as it should beKeep in mind this is a [redacted] unit and the condition was as good as can be expectedAs to the gasket that may have been hanging out, that is because we remove the pan to inspect the inside of the transmission for things such as excessive metal in the pan and our warranty validation procedures Require the gasket be replaced New regardlessThis all being said and documented Woodfins want EVERY customer experience to be the best and can be so we have refunded this transaction in full, details to which are [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThank you for your participating in trying to resolve this problemSince this was a defective part I think that if Woodfins truly cares about their customers, I would not have had to go through so much to get what was promised and they should repay the cost of the labor to install the defective transmission Sincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes we did speak about a full refund but told him no cause on the engine he doesn't want to pay me the cost of having that mess up engine put in my car which was a extra to pull my old one out and replace with there engine now I'm gonna have to pay to get the engine to be pull out again for it to be ship back to them, not only I had to pay two other mechanic to look at my car also when *** told me to get others to look at it cause they said they were trying to get money out of meThen having to drive to *** from *** and I'm using other people's car to get to work and get my kids and even the bus, told*** I wanted him to also pay the cost of me having that mess up engine put in and now gonna cost to get it took outI just want to get this over with so I can have my car and have a way around.
*** ***
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
"> The terms and conditions on any warranty claims or refunds (pasted below) requires that Woodfins, LLC acquire all documentation possible to ensure proper installation and accurate diagnostic when an issue arisesThis negates unwarranted claims and is required in all such circumstancesThis is a very special circumstance being the customers issue occurred while traveling and has abandoned the vehicleWhile we acknowledge there was a failure we also recognize that 1,miles of driving without issue proceeded the mechanical failureThe dealership that did the diagnostic check to advise what the cause of the failure was identified it to be two trouble codes specifically for the external solenoidsThese are not covered itemsThere is a possibility that the issue can be repaired, but again it is the circumstance that the customer has abandoned the vehicle that rules out any other option but the request for Woodfins to process a refundWith that being said, Woodfins will offer a refund back to the charge card used to initiate the orderRefunds can take 5-business days to clear or post to the customer accountWoodfins greatly appreciates all our customers and we strive for nothing but the best experienceThis situation was certainly one in which we had to overlook policies and procedures to resolve
Regards,
*** ***
Customer Service Supervisor
Woodfins.com
*** opt. *
***
Refund Details
Refunded:
***
Status:
Refunded
Description:
*** *** ** *** *** *** ** ***
Card Details
Name:
*** ***
Number:
*** *** *** ***
Warranty Guidelines
The part must be installed within days from delivery date in accordance with the guidelines and warranty validation procedures contained in this documentAt our discretion, Woodfins, LLC will repair, replace, or provide a refund for any defective part to the original purchaser, assuming all warranty guidelines have been followed
WOODFINS LIMITED PART WARRANTIES
Subject to the limitations below, all of our parts come with a day warrantyWoodfins, LLC expressly warrants to the original purchaser from the date of purchase against the failure of the part due to defects in Woodfins, LLC materials or workmanship (a defective part)One (1) and Three (3) Year Limited Part Warranty coverages and a One (1) Year Limited Labor Warranty can be added for an additional chargePrices vary depending on part purchased and length of coverage
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, AND TO THE TIME PERIOD COVERED BY THIS WRITTEN WARRANTY. If the purchaser complies with the terms of this warranty, Woodfins, LLC will repair or replace a defective part without additional shipping cost to youWoodfins, LLC may, at its discretion, provide a refund equal to the price paid for the part in lieu of repair or replacement of the partThe foregoing is the only, sole and exclusive remedy under the terms of this warranty
Exclusions
Incidental or consequential damages including, but not limited to, damage to or the cost of related parts, loss of income, storage fees, travel expenses, loss of transportation, towing fees, rental vehicles or diagnostics are not covered by this warranty
Parts installed in vehicles used for fleet or commercial purposes are not covered by this warranty
Parts installed in vehicles that are raced or used off-road are not covered by this warranty
Parts installed in vehicles with modifications, including but not limited to the installation of parts not originally intended for the vehicle by its manufacturer, are not covered by this warranty
This warranty does not cover damage or failure arising directly or indirectly from improper installation (not in accordance with the original equipment manufacturer’s specifications) or related vehicle problems, misuse, maintenance, neglect, abuse, overheating, vandalism, aboperation, environmental conditions, accident or any damage which was apparent and not reported at the time of delivery
General Limitations
This warranty is extended only to the original purchaser and is not transferableYou must be able to provide an original receipt in your name for the warranty claim to be considered
Any repairs or removal of the part not authorized by Woodfins, LLC will void the warranty
We reserve the right to have the part inspected to insure that all pertinent provisions of this warranty have been met prior to any replacement, repair, or refund
THIS WARRANTY IS NULL AND VOID IF:
Failures are caused by non-covered components, improper installation, failure to clear computer codes, defective workmanship, usage for which the part was not intended and/or improper maintenance (e.gusing the incorrect types and levels of fluids and lubricants, as specified by the vehicle manufacturer)
Product is installed in an application for which the vehicle manufacturer did not intend it
Failure is caused by towing a trailer or other vehicle unless your vehicle is equipped for this purpose as recommended by the vehicle manufacturer
dProduct is installed or operated outside of the United States
eFailure is caused by or related to a collision, fire, theft, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, freezing, flood or any other Act of God
fFailure is caused by neglect, abuse, misuse, racing (whether on road or off-road), or modifications to the vehicle
gThere is evidence that the vehicle was continually operated after a failure occurred
hThe heat tabs are missing, tampered with, melted, misplaced, or otherwise not as originally installed
This part may have accessories that are attached, and must be switched or removed to accommodate proper installation, which is the responsibility of the installerSuch accessories are not covered by this warranty
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state
Woodfins, LLC does not authorize any person to create for it any obligation or liability in connection with this warranty
Limitations for Specific Parts
This warranty is limited to defects in the actual part orderedAll other parts that may be provided are considered “accessories and extra parts”No warranty is provided for any such parts that are attached, including, but not limited to, solenoids, injectors (including diesel injectors), switches, sensors, cables, electronics, belts, hoses, water pumps or manifolds
WARRANTY VALIDATION PROCEDURES
To validate the warranty on this part, installation must be completed within days of delivery date and the work indicated below must be performed and documented at time of installationUpon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warrantyMaintenance receipts and other documentation may be requested as part of the warranty claim process
Engines: At the time of installation, follow the procedures below:
Replace the following with new parts: timing belt (if applicableIf timing chain engine, do not replace), water pump, thermostat, spark plugs, fluids, front crankshaft seal, rear main seal, oil pan gasket, and oil filter
Ensure oil and other fluids are filled to the proper levels with correct fluid types according to the vehicle manufacturer's guidelines
Flow-check the radiator and replace if necessary
Install engine in accordance with vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply
After installation:
Change the oil after the first miles and then once every 3,- 5,miles thereafter
Service the vehicle at proper intervals in accordance with the vehicle manufacturer’s guidelines
Transmissions (Automatic): At the time of installation, follow the procedures below:
Replace the following with new parts: front pump seal, output shaft seal(s), pan gasket, and filter (where applicable)If no filter exists, screen must be cleaned thoroughly
Replace or flush cooler and lines in accordance with the vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply
Fill transmission / transaxle to the proper level using correct fluids in accordance with the vehicle manufacturer's guidelines
Reset computer codes
Adjust shifter mechanisms
After installation:
Change transmission fluid at proper intervals in accordance with the vehicle manufacturer’s guidelines
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
The customer reached out to the Revdex.com that while trying to continue getting his refund the business stopped returning his calls and can't get a hold of anyone in the businessHe has not been refunded by the business
To whom it may concern,
?*** *** informed me of the issues he was having with
the motor he purchased from us and I advised him to get a diagnosis and let me know what needs to be done to fix the problemHe then informed me of the two trouble codes that were coming up which I then advised him to get a quote/estimate on getting the problems fixed and we would gladly reimburse him for the work doneI advised *** *** that it would be in his best interest to fix the two problems (trouble codes pand p0345) before replacing the engine being that this would most likely fix the issue without having to pay the much more expensive costs of replacing the entire motorUpon getting a second diagnosis he informed me that there was another issue with the engine which could only be fixed by replacing the timing chain tensionerAt this point we both agreed that sending a replacement motor would be much more cost effective than trying to fix the broken components. We do not knowingly send out parts with defects that already exist*** *** has had the motor for months now, the failure could have occurred anytime within the past few monthsIt is not our intention to give any customer "the run around", I repeatedly asked *** *** to fax or e-mail me his installation paperwork which would validate his warranty and his mechanics diagnosis, both standard procedure when filing a warranty claim, without this paperwork we could not move forward to resolve the issueWhen the documents were finally sent is when I informed *** *** to get a business/commercial address that we can ship the replacement engine to and have the faulty engine picked up from. At *** *** request we will gladly pick up the faulty engine and give *** *** a full refundI have left him numerous messages on his phone *** over the past few days with no responseOnce again we will fulfill his desired settlement of getting a full refund but we do need to pick up the faulty motor before we can do soPlease let me know if there is anything else I can do
Thanks
*** ***
*** *** ***
This people made this offers to me since feb 22nd they never try to repair the problem
I requested another one never approach them asking for refund I wanted this finish and replaced
they ignore me and they ask me for pictures I send pictures to them full of metal and the trans completely wrong they knew all this and I have pictures and emails to prove all this, I have no time to waste any longer I have emails and calls where this people made promises and nothing was done
If they wanted this to be corrected and done maybe will be easy to call me and try to repair the damage they caused they never did they also know my numbers and emails and they never contacted me.
Now they tell you one thing no different that they been telling me
they never contacted me im not interested about their lies any longer
I already contacted a lawyer this is going to be more costly then they think they have no word look at the complains from people in forums is not only me is 100"s of people I wonder why
sorry I can't accept nothing coming from them unless they call me and till now no one has call. i call them 100 times and got nowhere
sorry i'm not bending over again for this people with no care for public, when they get a call is going to be from a lawyer they will listen then and now i'm not interested in their products I can't trust them any longer
they made me waste my time my money and loss the job thanks to them so now i'm not interested in nothing other than this people paying and more than they think or this will be going to court and I will follow tru till the full extend of the law they are a bunch of lairs and thieves unless they prove otherwise and they had a long time and a lot of chances to do so and they never did
so why should I believe anything they say now, no thanks now i'm not interested in their products they already damage my customer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based...
Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.
Regards,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.
Regards,
Robert Davis
Customer Service Supervisor
Woodfins.com
888.883.4466 opt. 4
[email protected]
Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.
Regards,
Robert Davis
Customer Service Supervisor
Woodfins.com
888.883.4466 opt. 4
[email protected]
Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.
Regards,
Robert Davis
Customer Service Supervisor
Woodfins.com
888.883.4466 opt. 4
[email protected]
Woodfins, LLC. has already processed the refund in full, $871.21. The credit card processor that we use gives an estimated 5-10 business day for refund to clear and/or post to the customers...
account[redacted] from our credit card processor, [redacted]
Below you will find the two transactions that were refunded back to the customer.
First Charge
Amount:
$471.21 USD
Refunded:
$471.21
Status:
Refunded
Description:
[redacted]
Number:
[redacted]
Expires:
10 / 2017
Type:
[redacted]
Second Charge
Amount:
$400.00 USD
Refunded:
$400.00
Status:
Refunded
Description:
[redacted]
Card Details
Name:
[redacted]
Number:
[redacted]
?Expires:
6 / 2017
Thank you for your assistance resolving this issue. Please let us know if we can provide any further information.
Thank You,
[redacted]
[redacted]
[redacted]