font-weight: normal; font-family: Arial, sans-serif;"> Woodfin Auto Parts sold this engine to [redacted] to include a one year unlimited mileage parts warranty. The specific details and documentation required to file a warranty claim is listed below and is also verbatim on the invoice sent to [redacted] in an email ([redacted]) when the order was made.
The vehicle must be taken to a repair facility who can diagnose the issue and advise the corrective measure needed. Woodfins also requires documentation from the repair facility that installed the engine to verify the required parts Warranty Validation procedures were followed. The fore mentioned information can be faxed to us at [redacted] or emailed directly to me,[redacted]. Woodfin Auto Parts will satisfy this claim per our warranty guidelines once we receive the appropriate documentation required.
Our contact number is [redacted], option “*” for customer service if there are any questions.
If there is any problems getting through our call center please email me direct,[redacted]
We look forward to resolving this issue for you as soon as possible.
Thank You,
[redacted]
Customer Service Supervisor
[redacted] opt. *
[redacted]
Warranty Guidelines
The part must be installed within 30 days from delivery date in accordance with the guidelines and warranty validation procedures contained in this document. At our discretion, Woodfins, LLC will repair, replace, or provide a refund for any defective part to the original purchaser, assuming all warranty guidelines have been followed.
Woodfin supports your choice to purchase one of our guaranteed used auto parts by including a One year unlimited mileage limited part warranty.
Upon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warranty. Maintenance receipts and other documentation may be requested as part of the warranty claim process.
WARRANTY VALIDATION PROCEDURES
To validate the warranty on this part, installation must be completed within 30 days of delivery date and the work indicated below must be performed and documented at time of installation. Upon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warranty. Maintenance receipts and other documentation may be requested as part of the warranty claim process.
Engines: At the time of installation, follow the procedures below:
Replace the following with new parts: timing belt (if applicable. If timing chain engine, do not replace), water pump, thermostat, spark plugs, fluids, front crankshaft seal, rear main seal, oil pan gasket, and oil filter.
Ensure oil and other fluids are filled to the proper levels with correct fluid types according to the vehicle manufacturer's guidelines.
Flow-check the radiator and replace if necessary.
Install engine in accordance with vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply.
After installation:
Change the oil after the first 600 miles and then once every 3,000 - 5,000 miles thereafter.
Service the vehicle at proper intervals in accordance with the vehicle manufacturer’s guidelines
[redacted] and Woodfin Auto Parts have come to a mutual agreement. He has contacted us back and at [redacted] request we will be picking up the faulty engine at our expense and giving him a full refund. At this point we are waiting on [redacted] to give us notification that the motor is out of the vehicle, on a pallet, and ready for us to have it picked up. Thanks.
Woodfins, LLC received correspondence from your office regarding Case ID [redacted]. Woodfins, LLC. Warranty Validation and documentation required...
to file a warranty claim has been copied/pasted below for review as this outlines the paperwork requested from the customers Mechanic. By no means is this in place to avoid our responsibility in honoring our warranty but a means to verify what is required was actually performed upon installation. Included below is a chain of emails exchanged with the customer and resolution and refund details which were agreed to today as well. The customer has been refunded in full although we never received the required paperwork. Proof of the refund processed today is outlined below in the email sent to [redacted] today. If I can provide any further information please let me know.
Thank You,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
WARRANTY VALIDATION PROCEDURES
To validate the warranty on this part, installation must be completed within 30 days of delivery date and the work indicated below must be performed and documented at time of installation. Upon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warranty. Maintenance receipts and other documentation may be requested as part of the warranty claim process.
From: [redacted] [mailto:[redacted]] Sent: Wednesday, May 07, 2014 2:14 PMTo: '[redacted]'Subject: RE: Revdex.com Complaint SubmissionImportance: High
[redacted],
I have copied/pasted the refund details below. The credit card processor we use advises it could be 5-10 business days for refunds to clear or reflect on your statement. This by my experience is typically not the case but I just wanted to inform you so that if your account does not show it right away you don’t get the wrong impression. Again I will apologize on behalf of the company and THANK YOU sincerely for choosing Woodfins, LLC. for your automotive needs. Please feel free to contact me directly for anything you may need going forward.
Thank You,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
Thank you for your action. I'll look for the refund.
On Wednesday, May 7, 2014 9:48 AM, [redacted] <[redacted]> wrote:
Good Morning Sir,
I am sorry I did not get a final answer to you yesterday as intended. Our warehouse Manager emailed me back @ 7pm after I was gone last evening. Unfortunately, we do not have another unit at the ready. Our main goal is customer satisfaction and I want to ensure that our final resolution is one that accomplishes that goal. Sir, I will process a FULL refund to the charge card used to make the order. We do not require the transmission to be removed and returned. I appreciate your business and hope this is an acceptable solution to the matter at hand. I will stand by for your reply and then process your refund immediately and email you proof of.
Thank you,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
Thank you [redacted]. I anxiously await any feedback.
On Tuesday, May 6, 2014 2:26 PM, [redacted] <[redacted]> wrote:
[redacted],
My name is [redacted] and I am the Customer Service Supervisor here @
Woodfins. I would first like to sincerely apologize for the inconvenience
and I WILL resolve your issue today. I have gone over the chain of emails
and while we have not received the proper documentation I am personally
moving forward to either get you a replacement or a refund Today. I have
given over the vehicle information to our warehouse and am awaiting an
answer back as to whether or not another unit is readily available. Please
give me until 5pm today and I will be back in touch to detail exactly what
the next step is. Thank you for your business and I will back in touch
shortly.
Thank You,
[redacted]
Customer Service Supervisor
Woodfins.com[redacted] opt. [redacted]
-----Original Message-----
From: [redacted] [mailto:[redacted]]
Sent: Tuesday, May 06, 2014 12:13 PM
To: [redacted]
Subject: FW: Revdex.com Complaint Submission
[redacted]
Customer Service
Woodfins Auto Parts, LLC[redacted] [redacted]
________________________________________
From: [redacted] [[redacted]]
Sent: Monday, May 5, 2014 11:44 PM
To: [redacted]
Subject: Re: Revdex.com Complaint Submission
One, I know the requested information was faxed per your request. More than
twice. You are running a game.
Two, no where on the warranty does it mention a letter from the mechanic is
required.
Three, the warranty says your recommended installation procedures needed to
be followed. They were. Per me and the mechanic.
Finally, you need to honor the warranty. Period. If you want documents to
put in the file and want to pretend that your unreasonable demands haven't
been satisfied, then print off the 20 emails we have exchanged. No more
debate. No more games. You can send another transmission or $[redacted] to the
address listed below.
[redacted]
[redacted]
[redacted]
On Monday, May 5, 2014 2:01 PM, [redacted] <[redacted]> wrote:
[redacted]
Your mechanic has not faxed any information. When I call the number for
[redacted] or [redacted] that you gave me it goes straight to a voicemail that has
not been set up yet so I cannot even leave them a voicemail.
[redacted]
Customer Service
Woodfins Auto Parts, LLC[redacted] [redacted]
________________________________
From: [redacted] <[redacted]>
Sent: Monday, May 5, 2014 1:46 PM
To: [redacted]; [redacted]
Subject: Fw: Revdex.com Complaint Submission
I am over waiting on you to honor the warranty (or even acknowledge the
faxes my mechanic sent). I have filed a formal complaint. Next comes a
social media and internet campaign to inform the world what happened to me.
I'll litigate as a final step if required.
[redacted]
[redacted]
[redacted]From: [redacted] <[redacted]>Sent: Saturday, May 3, 2014 1:52 PMTo: [redacted]Subject: Re: Quote
It came from an [redacted] area code. No, but my mechanic probably can. You can call [redacted] or [redacted] at [redacted].
On Friday, May 2, 2014 8:51 AM, [redacted] <[redacted]> wrote:
?Can you give me the number you sent the fax from?
[redacted]
Customer Service
Woodfins Auto Parts, LLC
[redacted] [redacted]
From: [redacted] <[redacted]>Sent: Thursday, May 1, 2014 10:27 PMTo: [redacted]Subject: Re: Quote
[redacted],
I am positive you have received the information from my mechanic regarding the worthless transmission that I was sent. I need to know what Woodfins is going to do about the warranty. Please let me know as soon as possible, so I know what action to pursue regarding my customer experience.
[redacted]
[redacted]
[redacted]
On Friday, April 25, 2014 8:27 PM, [redacted] <[redacted]> wrote:
I'm sure you have the document AND the original fax confirmation sheet. Tell me where we go from here. I'm anxious to get my car back on the road. Thanks.
On Tuesday, April 22, 2014 9:02 AM, [redacted] <[redacted]> wrote:
?[redacted],
I have searched all the fax/emails for the documents and I have nothing from them. Please have them fax the documents today to [redacted] ATTN [redacted]
I did confirm. The document was faxed to you. If for some reason you did not receive it, their number is [redacted]
On Saturday, April 19, 2014 8:24 PM, [redacted] <[redacted]> wrote:
Did you ever get the statement you need from [redacted] ([redacted] or [redacted])? Can we get the transmission replacement going yet?
On Wednesday, April 9, 2014 5:05 PM, [redacted] <[redacted]> wrote:
I received a text from them yesterday and they said they were going to call you and send the statement. Their number is [redacted]. Thanks.
On Wednesday, April 9, 2014 10:41 AM, [redacted] <[redacted]> wrote:
?I understand. We have no problem filing your warranty claim for replacement but I do have to have the paperwork.
My mechanic is an [redacted]. He is neglecting to send his install procedures to you because I haven't committed to having him do the work on the replacement. I'm going to do it because I cannot afford his work - I spent plenty having him install the crap transmission you sent.
He assures me he will send it, but we'll see.
If I had installed it in the first place, you wouldn't be asking for another opinion - you would be taking my word for it. You should rest assured that it was installed to spec by a certified technician.
He did replace all seals, drop the pan, put in a new filter, new fluid, reset the computer. You shouldn't need a note from him about this or the diagnosis. The diagnosis is the transmission that I paid for was crap. It fails to shift into second and the new fluid is black. That means the bands were shot.
I can prove I bought the transmission because I have the customer copy of the receipt from [redacted].
I want a new transmission sent to:
[redacted]
[redacted]
On Friday, April *, 2014 9:11 AM, [redacted] <[redacted]> wrote:
?[redacted],
I do not have any replacement order in for you. Have you had the mechanic send install procedures and a diagnostic to us? Last note on the account is 3/17 waiting for documents.
[redacted],
My mechanic, [redacted] or [redacted] of [redacted] should have sent you the installation info and a diagnosis of the faulty transmission that I received. So where are we at with the replacement? Will it be sent to [redacted]' address or my home address? The addresses are below. When can I expect it?
[redacted] [redacted]
[redacted]
On Thursday, March 27, 2014 11:06 PM, [redacted] <[redacted]> wrote:
On Monday, March 17, 2014 3:43 PM, [redacted] <[redacted]> wrote:
[redacted],
Got the transmission installed, drove for 2 days and now it's slipping. The order number my mechanic got when he ordered for me was [redacted]. I need a new transmission sent to me - hopefully a good one this time. I'm already out the labor for nothing. I will reinstall the replacement myself. Unless of course my 3 year warranty covers labor? If not, please ship to my home address of:
[redacted]
[redacted]
[redacted]
first apologize for the inconvenience as we were unable to fill this order with a Quality part. We had several unforeseen issues with the condition of what was available due to the age of the part. Woodfin did process a refund in full back to the credit card used to make the order originally. Our records indicate that it was processed through our system on 2/12/14 (See refund detail pasted below) While we make every effort to ensure a quality part this issue should have surely gone through the process faster than it did. Per the credit card processor we use refunds can take 5-10 business days to post or clear to the customers charge card. Please let me know if I can provide any more details or do anything more.
Woodfins, LLC. has spoken with [redacted] in regards to an order placed by[redacted] on several occasions prior to this...
claim. [redacted] called the day the items were being delivered to say they no longer wanted the items. Woodfins, LLC. advised that the customers would have to return the items and we would process a refund per our stated Return Policy. There was some confusion as to who was responsible for the return freight and we received another call asking us to send paperwork required for the freight company to return said items. Again, there was a conversation restating that the customers would be responsible to return the items not needed back to the shipping warehouse and to report back to provide the return tracking number.
Woodfins, LLC. received a call on 4/29/14 from the customer providing the return tracking number and freight carrier information. The items returned were sent to the wrong address and arrived at our call center on 5/2/14, NOT the shipping warehouse as they should have. The banding that is there to secure the freight was cut and the engine ordered was laying over on the transmission and had been damaged in transit. Woodfins, LLC. has pictures of the items and condition before they were shipped and as the items were received back from customer. Woodfins, LLC. spoke with [redacted] again on 5/2/14 to advise the return was delivered here and was damaged. Woodfins, LLC. also advised that we would now have to ship the freight (engine and transmission) back to the correct location and await their final inspection due the damage and move forward in the refund process. The refund will be processed less our stated 20% restocking fee and less the original shipping paid to the carrier.
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
after reading this false reply from the company telling everything what he said is bs, I have phone records showing how many times 8 call and be told one thing get it done then oh you have to do this and every time I'm on the phone worn [redacted] I have my mom's on the phone and [redacted] hasn't call me note email the pitiless of the engine he should be sensing out and he has my email and if he claims to be not reaching my phone he has my mom number and email also, his he gonna pay the cost I had to pay for that mess up engine I had put in my car and now gonna have to pay for it to get taken out and out in another one is he gonna pay for the two other people I had to look at my car cause he told me they were trying to get money out of me, I haven't even drove my car and it's been months waiting on these people while they still continue giving me the run arounds, I don't know how you over look a engine with these problems when you test them before sending them out and he come out [redacted] the [redacted] mouth. I'm just sick of there bs and when I do call is like he's busy or they'll call back and never do. If I don't call then nothing will get said at all, last thing I'm still waiting on aemail from last Monday for photo on the engine he gonna send out and it's a week later Wednesday and still no emails
This order was placed with Woodfins on 2/14/14, filled and shipped to Oklahoma. As stated the item was then shipped from Oklahoma to Hawaii. The item sent was not opened or checked in Oklahoma before...
shipping to Hawaii to be able to say “it was clear the part was broken off before being sent out.” Woodfins would never knowingly ship a damaged or broken part and considering the miles this packaged has traveled from our supplier in Oregon to Oklahoma and finally to Hawaii, it is not unlikely that the damage was incurred in transit. Woodfins understands that due to the time difference between Virginia and Hawaii it can be difficult to communicate. We were contacted regarding the damage after the item was shipped again from Hawaii back to Oklahoma almost 2 months after the initial sale. While we have made no accusations we do have to question every return for validity as a business with specific return policies and procedures. Woodfins agreed to and has processed a full refund for the amount of $[redacted] on this order #[redacted] in the name of [redacted]. Details of the refund are below for review and verification. Woodfins sincerely appreciates your business and apologizes for the inconvenience.
Thank You,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your participating in trying to resolve this problem. Since this was a defective part I think that if Woodfins truly cares about their customers, I would not have had to go through so much to get what was promised and they should repay the cost of the labor to install the defective transmission.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response by the business. While they did offer to refund the full charge, it was only -after- I told them I was online, in the process of filing a complaint with the Revdex.com, that they made the offer.
It took almost 3 weeks of trying to find a number, trying to get in touch with someone, and only after I called a wrong number, was I able to get the issue resolved.
This is a company that has numerous complaints against them, and if I had known that ahead of time, I would've never done business with them to begin with.
-[redacted]
The customer states that the item received was wrong and damaged per the complaint. When Woodfins...
received a call regarding this item it was described to have a gasket hanging out between the pan and the body of the transmission and that the transmission pan was full of metal shavings. There was NEVER any complaint of the unit being wrong also. Woodfins requested pictures of the unit which we received and reviewed to find that the condition if the pan was NOT full of metal and the remaining fluid red in color as it should be. Keep in mind this is a [redacted] unit and the condition was as good as can be expected. As to the gasket that may have been hanging out, that is because we remove the pan to inspect the inside of the transmission for things such as excessive metal in the pan and our warranty validation procedures Require the gasket be replaced New regardless. This all being said and documented Woodfins want EVERY customer experience to be the best and can be so we have refunded this transaction in full, details to which are [redacted].
font-weight: normal; font-family: Arial, sans-serif;"> Woodfin Auto Parts sold this engine to [redacted] to include a one year unlimited mileage parts warranty. The specific details and documentation required to file a warranty claim is listed below and is also verbatim on the invoice sent to [redacted] in an email ([redacted]) when the order was made.
The vehicle must be taken to a repair facility who can diagnose the issue and advise the corrective measure needed. Woodfins also requires documentation from the repair facility that installed the engine to verify the required parts Warranty Validation procedures were followed. The fore mentioned information can be faxed to us at [redacted] or emailed directly to me,[redacted]. Woodfin Auto Parts will satisfy this claim per our warranty guidelines once we receive the appropriate documentation required.
Our contact number is [redacted], option “*” for customer service if there are any questions.
If there is any problems getting through our call center please email me direct,[redacted]
We look forward to resolving this issue for you as soon as possible.
Thank You,
[redacted]
Customer Service Supervisor
[redacted] opt. *
[redacted]
Warranty Guidelines
The part must be installed within 30 days from delivery date in accordance with the guidelines and warranty validation procedures contained in this document. At our discretion, Woodfins, LLC will repair, replace, or provide a refund for any defective part to the original purchaser, assuming all warranty guidelines have been followed.
Woodfin supports your choice to purchase one of our guaranteed used auto parts by including a One year unlimited mileage limited part warranty.
Upon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warranty. Maintenance receipts and other documentation may be requested as part of the warranty claim process.
WARRANTY VALIDATION PROCEDURES
To validate the warranty on this part, installation must be completed within 30 days of delivery date and the work indicated below must be performed and documented at time of installation. Upon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warranty. Maintenance receipts and other documentation may be requested as part of the warranty claim process.
Engines: At the time of installation, follow the procedures below:
Replace the following with new parts: timing belt (if applicable. If timing chain engine, do not replace), water pump, thermostat, spark plugs, fluids, front crankshaft seal, rear main seal, oil pan gasket, and oil filter.
Ensure oil and other fluids are filled to the proper levels with correct fluid types according to the vehicle manufacturer's guidelines.
Flow-check the radiator and replace if necessary.
Install engine in accordance with vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply.
After installation:
Change the oil after the first 600 miles and then once every 3,000 - 5,000 miles thereafter.
Service the vehicle at proper intervals in accordance with the vehicle manufacturer’s guidelines
[redacted] and Woodfin Auto Parts have come to a mutual agreement. He has contacted us back and at [redacted] request we will be picking up the faulty engine at our expense and giving him a full refund. At this point we are waiting on [redacted] to give us notification that the motor is out of the vehicle, on a pallet, and ready for us to have it picked up. Thanks.
[redacted]
Woodfins, LLC received correspondence from your office regarding Case ID [redacted]. Woodfins, LLC. Warranty Validation and documentation required...
to file a warranty claim has been copied/pasted below for review as this outlines the paperwork requested from the customers Mechanic. By no means is this in place to avoid our responsibility in honoring our warranty but a means to verify what is required was actually performed upon installation. Included below is a chain of emails exchanged with the customer and resolution and refund details which were agreed to today as well. The customer has been refunded in full although we never received the required paperwork. Proof of the refund processed today is outlined below in the email sent to [redacted] today. If I can provide any further information please let me know.
Thank You,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
WARRANTY VALIDATION PROCEDURES
To validate the warranty on this part, installation must be completed within 30 days of delivery date and the work indicated below must be performed and documented at time of installation. Upon initiating a warranty claim, you will be required to provide receipts for installation and parts required to validate the warranty. Maintenance receipts and other documentation may be requested as part of the warranty claim process.
From: [redacted] [mailto:[redacted]] Sent: Wednesday, May 07, 2014 2:14 PMTo: '[redacted]'Subject: RE: Revdex.com Complaint SubmissionImportance: High
[redacted],
I have copied/pasted the refund details below. The credit card processor we use advises it could be 5-10 business days for refunds to clear or reflect on your statement. This by my experience is typically not the case but I just wanted to inform you so that if your account does not show it right away you don’t get the wrong impression. Again I will apologize on behalf of the company and THANK YOU sincerely for choosing Woodfins, LLC. for your automotive needs. Please feel free to contact me directly for anything you may need going forward.
Thank You,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
Proof of Refund
Refunded:
$[redacted]
Status:
Refunded
Description:
[redacted]
Card Details
Name:
[redacted] [redacted]
Number:
[redacted] [redacted]
From: [redacted] [[redacted]] Sent: Wednesday, May 07, 2014 1:00 PMTo: [redacted]Subject: Re: Revdex.com Complaint Submission
Thank you for your action. I'll look for the refund.
On Wednesday, May 7, 2014 9:48 AM, [redacted] <[redacted]> wrote:
Good Morning Sir,
I am sorry I did not get a final answer to you yesterday as intended. Our warehouse Manager emailed me back @ 7pm after I was gone last evening. Unfortunately, we do not have another unit at the ready. Our main goal is customer satisfaction and I want to ensure that our final resolution is one that accomplishes that goal. Sir, I will process a FULL refund to the charge card used to make the order. We do not require the transmission to be removed and returned. I appreciate your business and hope this is an acceptable solution to the matter at hand. I will stand by for your reply and then process your refund immediately and email you proof of.
Thank you,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
From: [redacted] [[redacted]] Sent: Tuesday, May 06, 2014 10:13 PMTo: [redacted]Subject: Re: Revdex.com Complaint Submission
Thank you [redacted]. I anxiously await any feedback.
On Tuesday, May 6, 2014 2:26 PM, [redacted] <[redacted]> wrote:
[redacted],
My name is [redacted] and I am the Customer Service Supervisor here @
Woodfins. I would first like to sincerely apologize for the inconvenience
and I WILL resolve your issue today. I have gone over the chain of emails
and while we have not received the proper documentation I am personally
moving forward to either get you a replacement or a refund Today. I have
given over the vehicle information to our warehouse and am awaiting an
answer back as to whether or not another unit is readily available. Please
give me until 5pm today and I will be back in touch to detail exactly what
the next step is. Thank you for your business and I will back in touch
shortly.
Thank You,
[redacted]
Customer Service Supervisor
Woodfins.com[redacted] opt. [redacted]
-----Original Message-----
From: [redacted] [mailto:[redacted]]
Sent: Tuesday, May 06, 2014 12:13 PM
To: [redacted]
Subject: FW: Revdex.com Complaint Submission
[redacted]
Customer Service
Woodfins Auto Parts, LLC[redacted] [redacted]
________________________________________
From: [redacted] [[redacted]]
Sent: Monday, May 5, 2014 11:44 PM
To: [redacted]
Subject: Re: Revdex.com Complaint Submission
One, I know the requested information was faxed per your request. More than
twice. You are running a game.
Two, no where on the warranty does it mention a letter from the mechanic is
required.
Three, the warranty says your recommended installation procedures needed to
be followed. They were. Per me and the mechanic.
Finally, you need to honor the warranty. Period. If you want documents to
put in the file and want to pretend that your unreasonable demands haven't
been satisfied, then print off the 20 emails we have exchanged. No more
debate. No more games. You can send another transmission or $[redacted] to the
address listed below.
[redacted]
[redacted]
[redacted]
On Monday, May 5, 2014 2:01 PM, [redacted] <[redacted]> wrote:
[redacted]
Your mechanic has not faxed any information. When I call the number for
[redacted] or [redacted] that you gave me it goes straight to a voicemail that has
not been set up yet so I cannot even leave them a voicemail.
[redacted]
Customer Service
Woodfins Auto Parts, LLC[redacted] [redacted]
________________________________
From: [redacted] <[redacted]>
Sent: Monday, May 5, 2014 1:46 PM
To: [redacted]; [redacted]
Subject: Fw: Revdex.com Complaint Submission
I am over waiting on you to honor the warranty (or even acknowledge the
faxes my mechanic sent). I have filed a formal complaint. Next comes a
social media and internet campaign to inform the world what happened to me.
I'll litigate as a final step if required.
[redacted]
[redacted]
[redacted]From: [redacted] <[redacted]>Sent: Saturday, May 3, 2014 1:52 PMTo: [redacted]Subject: Re: Quote
It came from an [redacted] area code. No, but my mechanic probably can. You can call [redacted] or [redacted] at [redacted].
On Friday, May 2, 2014 8:51 AM, [redacted] <[redacted]> wrote:
?Can you give me the number you sent the fax from?
[redacted]
Customer Service
Woodfins Auto Parts, LLC
[redacted] [redacted]
From: [redacted] <[redacted]>Sent: Thursday, May 1, 2014 10:27 PMTo: [redacted]Subject: Re: Quote
[redacted],
I am positive you have received the information from my mechanic regarding the worthless transmission that I was sent. I need to know what Woodfins is going to do about the warranty. Please let me know as soon as possible, so I know what action to pursue regarding my customer experience.
[redacted]
[redacted]
[redacted]
On Friday, April 25, 2014 8:27 PM, [redacted] <[redacted]> wrote:
I'm sure you have the document AND the original fax confirmation sheet. Tell me where we go from here. I'm anxious to get my car back on the road. Thanks.
On Tuesday, April 22, 2014 9:02 AM, [redacted] <[redacted]> wrote:
?[redacted],
I have searched all the fax/emails for the documents and I have nothing from them. Please have them fax the documents today to [redacted] ATTN [redacted]
Thanks
[redacted]
From: [redacted] <[redacted]>Sent: Monday, April 21, 2014 3:44 PMTo: [redacted]Subject: Re: Quote
I did confirm. The document was faxed to you. If for some reason you did not receive it, their number is [redacted]
On Saturday, April 19, 2014 8:24 PM, [redacted] <[redacted]> wrote:
Did you ever get the statement you need from [redacted] ([redacted] or [redacted])? Can we get the transmission replacement going yet?
On Wednesday, April 9, 2014 5:05 PM, [redacted] <[redacted]> wrote:
I received a text from them yesterday and they said they were going to call you and send the statement. Their number is [redacted]. Thanks.
On Wednesday, April 9, 2014 10:41 AM, [redacted] <[redacted]> wrote:
?I understand. We have no problem filing your warranty claim for replacement but I do have to have the paperwork.
Thank you,
[redacted]
From: [redacted] <[redacted]>Sent: Monday, April 7, 2014 9:15 PMTo: [redacted]Subject: Re: Quote
My mechanic is an [redacted]. He is neglecting to send his install procedures to you because I haven't committed to having him do the work on the replacement. I'm going to do it because I cannot afford his work - I spent plenty having him install the crap transmission you sent.
He assures me he will send it, but we'll see.
If I had installed it in the first place, you wouldn't be asking for another opinion - you would be taking my word for it. You should rest assured that it was installed to spec by a certified technician.
He did replace all seals, drop the pan, put in a new filter, new fluid, reset the computer. You shouldn't need a note from him about this or the diagnosis. The diagnosis is the transmission that I paid for was crap. It fails to shift into second and the new fluid is black. That means the bands were shot.
I can prove I bought the transmission because I have the customer copy of the receipt from [redacted].
I want a new transmission sent to:
[redacted]
[redacted]
On Friday, April *, 2014 9:11 AM, [redacted] <[redacted]> wrote:
?[redacted],
I do not have any replacement order in for you. Have you had the mechanic send install procedures and a diagnostic to us? Last note on the account is 3/17 waiting for documents.
[redacted]
From: [redacted] <[redacted]>Sent: Thursday, April 3, 2014 5:48 PMTo: [redacted]; WorkSubject: Fw: Quote
[redacted],
My mechanic, [redacted] or [redacted] of [redacted] should have sent you the installation info and a diagnosis of the faulty transmission that I received. So where are we at with the replacement? Will it be sent to [redacted]' address or my home address? The addresses are below. When can I expect it?
[redacted] [redacted]
[redacted]
On Thursday, March 27, 2014 11:06 PM, [redacted] <[redacted]> wrote:
On Monday, March 17, 2014 3:43 PM, [redacted] <[redacted]> wrote:
[redacted],
Got the transmission installed, drove for 2 days and now it's slipping. The order number my mechanic got when he ordered for me was [redacted]. I need a new transmission sent to me - hopefully a good one this time. I'm already out the labor for nothing. I will reinstall the replacement myself. Unless of course my 3 year warranty covers labor? If not, please ship to my home address of:
[redacted]
[redacted]
[redacted]
Woodfin Auto Parts would like to...
first apologize for the inconvenience as we were unable to fill this order with a Quality part. We had several unforeseen issues with the condition of what was available due to the age of the part. Woodfin did process a refund in full back to the credit card used to make the order originally. Our records indicate that it was processed through our system on 2/12/14 (See refund detail pasted below) While we make every effort to ensure a quality part this issue should have surely gone through the process faster than it did. Per the credit card processor we use refunds can take 5-10 business days to post or clear to the customers charge card. Please let me know if I can provide any more details or do anything more.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Refund Details [redacted]
$105.00 USD
— [redacted]
Refunded
Payment Details Update Description
Amount:
$105.00 USD
Refunded:
$105.00
Date:
[redacted]
Status:
Refunded
Description:
[redacted]
[redacted]
Origin:
[redacted]
ID:
card_[redacted]
Name:
[redacted]
Number:
[redacted]
Fingerprint:
[redacted]
Expires:
** [redacted]
Type:
[redacted]
Logs
[redacted]
Woodfins, LLC. has spoken with [redacted] in regards to an order placed by[redacted] on several occasions prior to this...
claim. [redacted] called the day the items were being delivered to say they no longer wanted the items. Woodfins, LLC. advised that the customers would have to return the items and we would process a refund per our stated Return Policy. There was some confusion as to who was responsible for the return freight and we received another call asking us to send paperwork required for the freight company to return said items. Again, there was a conversation restating that the customers would be responsible to return the items not needed back to the shipping warehouse and to report back to provide the return tracking number.
Woodfins, LLC. received a call on 4/29/14 from the customer providing the return tracking number and freight carrier information. The items returned were sent to the wrong address and arrived at our call center on 5/2/14, NOT the shipping warehouse as they should have. The banding that is there to secure the freight was cut and the engine ordered was laying over on the transmission and had been damaged in transit. Woodfins, LLC. has pictures of the items and condition before they were shipped and as the items were received back from customer. Woodfins, LLC. spoke with [redacted] again on 5/2/14 to advise the return was delivered here and was damaged. Woodfins, LLC. also advised that we would now have to ship the freight (engine and transmission) back to the correct location and await their final inspection due the damage and move forward in the refund process. The refund will be processed less our stated 20% restocking fee and less the original shipping paid to the carrier.
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted] opt. *
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
after reading this false reply from the company telling everything what he said is bs, I have phone records showing how many times 8 call and be told one thing get it done then oh you have to do this and every time I'm on the phone worn [redacted] I have my mom's on the phone and [redacted] hasn't call me note email the pitiless of the engine he should be sensing out and he has my email and if he claims to be not reaching my phone he has my mom number and email also, his he gonna pay the cost I had to pay for that mess up engine I had put in my car and now gonna have to pay for it to get taken out and out in another one is he gonna pay for the two other people I had to look at my car cause he told me they were trying to get money out of me, I haven't even drove my car and it's been months waiting on these people while they still continue giving me the run arounds, I don't know how you over look a engine with these problems when you test them before sending them out and he come out [redacted] the [redacted] mouth. I'm just sick of there bs and when I do call is like he's busy or they'll call back and never do. If I don't call then nothing will get said at all, last thing I'm still waiting on aemail from last Monday for photo on the engine he gonna send out and it's a week later Wednesday and still no emails
This order was placed with Woodfins on 2/14/14, filled and shipped to Oklahoma. As stated the item was then shipped from Oklahoma to Hawaii. The item sent was not opened or checked in Oklahoma before...
shipping to Hawaii to be able to say “it was clear the part was broken off before being sent out.” Woodfins would never knowingly ship a damaged or broken part and considering the miles this packaged has traveled from our supplier in Oregon to Oklahoma and finally to Hawaii, it is not unlikely that the damage was incurred in transit. Woodfins understands that due to the time difference between Virginia and Hawaii it can be difficult to communicate. We were contacted regarding the damage after the item was shipped again from Hawaii back to Oklahoma almost 2 months after the initial sale. While we have made no accusations we do have to question every return for validity as a business with specific return policies and procedures. Woodfins agreed to and has processed a full refund for the amount of $[redacted] on this order #[redacted] in the name of [redacted]. Details of the refund are below for review and verification. Woodfins sincerely appreciates your business and apologizes for the inconvenience.
Thank You,
[redacted]
Customer Service Supervisor
Woodfins.com
[redacted]
[redacted]
REFUND OVERVIEW
Amount:
[redacted]
Refunded:
[redacted]
Sale Date:
2014/02/14 18:06:26
Status:
Refunded
Description:
[redacted]
Card Details
Origin:
United States
Name:
[redacted]
Number:
[redacted]
Expires:
[redacted]
Type:
[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your participating in trying to resolve this problem. Since this was a defective part I think that if Woodfins truly cares about their customers, I would not have had to go through so much to get what was promised and they should repay the cost of the labor to install the defective transmission.
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response by the business. While they did offer to refund the full charge, it was only -after- I told them I was online, in the process of filing a complaint with the Revdex.com, that they made the offer.
It took almost 3 weeks of trying to find a number, trying to get in touch with someone, and only after I called a wrong number, was I able to get the issue resolved.
This is a company that has numerous complaints against them, and if I had known that ahead of time, I would've never done business with them to begin with.
-[redacted]
The customer states that the item received was wrong and damaged per the complaint. When Woodfins...
received a call regarding this item it was described to have a gasket hanging out between the pan and the body of the transmission and that the transmission pan was full of metal shavings. There was NEVER any complaint of the unit being wrong also. Woodfins requested pictures of the unit which we received and reviewed to find that the condition if the pan was NOT full of metal and the remaining fluid red in color as it should be. Keep in mind this is a [redacted] unit and the condition was as good as can be expected. As to the gasket that may have been hanging out, that is because we remove the pan to inspect the inside of the transmission for things such as excessive metal in the pan and our warranty validation procedures Require the gasket be replaced New regardless. This all being said and documented Woodfins want EVERY customer experience to be the best and can be so we have refunded this transaction in full, details to which are [redacted].