Heartsy

To Whom It May Concern [redacted] dropped his vehicle off at our service department for a vibration while drivingAmato Hyundai diagnosed the vehicle and found a technical service bulletin that recommended replacing all tires Amato Hyundai then contacted Hyundai Motor America for permission to replace the vehicle’s tires under warrantyHyundai Motor America approved the request and Amato Hyundai mounted and road force balanced new tires on Mr [redacted] ’s vehicleMike E [redacted] (Amato Hyundai service manager) personally test drove the vehicle for miles to perform quality inspection of the repair and found the vehicle to operating as designed with no vibration or pull, and visually inspected the tires and rims and saw no damage.Mr [redacted] picked up his vehicle after the above referenced repairs and he claims that after picking up his vehicle he noticed the vehicle was pulling and tried to schedule an appointment Mr [redacted] has had a history of issues with several different vehicles, and has in the past always emailed the Amato Hyundai Service Manager and copied the Amato [redacted] anytime his vehicle has been in our shop or when requesting an appointment He did not do that this time.Mr [redacted] drove his car his car for days and miles before returning it to the Amato Hyundai dealership for serviceWhen he dropped it off he mentioned that the vehicle was pulling to the right, and that it had been pulling since he picked it up from the last repairOur technicians inspected the vehicle for the pull and during the diagnosis noticed that the of the new tires that we replaced had scrapes and chunks missing from the side wallsTwo of the rims were also damaged We have enclosed the pictures of the rims and tires that are in question.We believe the repairs to Mr [redacted] ’s vehicle were done correctly and to manufacturer specifications Amato Hyundai did not install damaged tires on damaged rimsAmato Hyundai recommended replacing the tires, and or repairing the rims along with a vehicle alignment to correct the pullMr [redacted] has declined to pay for the repairs at this time Amato has been in business for over years in our community We pride ourselves in superior quality and customer service If Amato Hyundai had caused any of the damage to these two tires and rims, we would have repaired at no cost to Mr [redacted] His request that Amato Hyundai pay for part or all of his repairs cannot be granted, as Amato Hyundai cannot be responsible for something that was clearly not within our control.SincerelyJon L***, [redacted] – Amato Hyundai

Understanding the frustration presented, and realizing that the time frame between one series of repairs and now this event, we would like to move forwardWe invite the client to reach out, so we can remedy the concern listedRegardless of what is clearly stated,and authorized by the client, we will assistPlease reach out , so we can schedule a drop off appointment and square away.Thank you ,Desert Car Care Gilbert\ Val Vista

Almost one year ago to the day an engine customer supplied engine was installed in vehicleAs stated on customers invoice vehicle should be returned to shop on a regular basis to inspect for any and all problemsSince the initial repair the vehicle nor the customer has returned to my facilityI
had advised the customer of the work needed on his vehicleThe reverse light switch and pigtail in question is only able to be plugged in in one directionThe switch was not plugged in with wires backwards, the switch itself has failed causing a shortI had advised the customer that the switch had failed and continued use has damaged the pigtail, not that we did something wrong, and had quoted customer $to repair switch and now burnt pigtailCustomer declined repairAfter the vehicle sat in my parking lot for days with no response from customer, he was advised that we are not a storage facility and he needed to pick his vehicle upThe shorted switch on customers transmission had nothing to do with engine replacement. As far as the discount on the initial repairWe installed a customer supplied part, which essential means, we were unable to make our margins for the repairWhen the customer came to pick up the vehicle he presented a coupon from our websiteI explained to him, due to the fact that he supplied his own part, I was unable apply more discount for this repair

Vehicle did not have damaged tires and rims when it was in our shop, the items and alignment could cause cause vehicle pullTherefore something happened to the vehicle after it left our shop. thanks Jon L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My final view on the matter is the car did not pull before the vehicle was at John Amato for service and a warranty recallAfter the warranty work was done and new tires were put on, the vehicle pulled the same day on the drive home and I immediately contacted the dealershipUnfortunately, the dealership cites that I could have brought it in earlier - and I wish I could have, if they had honored my appointment requests, which they did notIf this fact is denied by the dealership, I would want to knowFor a vehicle to pull on the drive home from the shop isn't rightFor a dealership to push back an appointment back over weeks, is also not right.The dealership service manager further banned my vehicle from service, citing he would not want to see my vehicle in for service againGreat customer support
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

I believe the apology is insufficient. It was not simply the salesperson. The entire experience was bad.

To Whom It May Concern On February 27, 2012, [redacted] purchased a 2012
Hyundai Elantra.  In connection with this purchase, Mr. [redacted] agreed in
writing to purchase a service contract.  The cost of this service contract
was $1,899.00.
 
The terms of this...

contract were as such that if there were
no claims made under the contract when the contract expires, the entire
purchase price of the contract will be refunded.  The language in the
contract states that it expires on the earlier of 10 years or when the vehicle
reaches 100,000 miles.
 
This service contract was cancelled on February 23,
2015.  At the time of cancellation the vehicle had 88,330 miles. 
Since the term of the contract had not expired, the amount of refund per
the contract was $174.27.  This check was sent to
Mr. [redacted] on March 18, 2015.
 
On February 23, 2015, [redacted] agreed in writing
to purchase a service contract in connection with the purchase of a 2015
Hyundai Elantra .
 
On March 4, 2015 Mr. [redacted] came back to the dealership and
completed a written request to cancel the service contract on the 2015 Elantra.
 
This cancellation was processed and a full refund of the
purchase price of $2,299.00 was made to the lending institution that provided
financing for the purchase of the vehicle and service contract.  When
there is an outstanding loan on a vehicle, we are legally required to submit
any refunds of service contracts that were included as part of the deal to the
lienholder. 
 
We cannot issue a refund for the service contract on the
2015 Elantra to Mr. [redacted] per the discussion above.
 
Due to misscommunication with regard to the service contract
that was purchased with the 2012 Hyundai Elantra, we are willing to refund the
entire purchase price of that contract (less previously amount refunded of
$174.27) to Mr. [redacted], for a refund of $1,724.73.
 
 
[redacted]

We have reached out to Ms [redacted] and are assisting with getting the vehicle repaired

Understanding the frustration presented, and realizing that the time frame between one series of repairs and now this event, we would like to move forward. We invite the client to reach out, so we can remedy the concern listed. Regardless of what is clearly stated,and authorized by the client, we will assist. Please reach out , so we can schedule a drop off appointment and square away.Thank you ,Desert Car Care Gilbert\ Val Vista

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Keith [redacted]

Hi [redacted], Thanks for your message, and I am sorry for your negative experience. I will be following up with Ade today to review this and make sure he gets disciplined properly. If there is anything I can do for you in the future please reach out.

To Whom It May Concern[redacted] dropped his vehicle off at our service
department for a vibration while driving. Amato Hyundai diagnosed the vehicle
and found a technical service bulletin that recommended replacing all 4 tires.
Amato Hyundai then contacted Hyundai Motor America for...

permission to replace
the vehicle’s tires under warranty. Hyundai Motor America approved the request
and Amato Hyundai mounted and road force balanced 4 new tires on Mr. [redacted]’s
vehicle. Mike E[redacted] (Amato Hyundai service manager) personally test drove the vehicle
for 5 miles to perform quality inspection of the repair and found the vehicle
to operating as designed with no vibration or pull, and visually inspected the
tires and rims and saw no damage.Mr. [redacted] picked up his vehicle after the above referenced
repairs and he claims that after picking up his vehicle he noticed the vehicle
was pulling and tried to schedule an appointment.   Mr. [redacted] has had a history of issues
with several different vehicles, and has in the past always emailed the Amato Hyundai
Service Manager and copied the Amato [redacted] anytime his
vehicle has been in our shop or when requesting an appointment.   He did not do that this time.Mr. [redacted] drove his car his car for 22 days and 849
miles before returning it to the Amato Hyundai dealership for service. When he
dropped it off he mentioned that the vehicle was pulling to the right, and that
it had been pulling since he picked it up from the last repair. Our technicians
inspected the vehicle for the pull and during the diagnosis noticed that the 2
of the new tires that we replaced had scrapes and chunks missing from the side
walls. Two of the rims were also damaged.  We have enclosed the pictures of the 2 rims
and tires that are in question.We believe the repairs to Mr. [redacted]’s vehicle were
done correctly and to manufacturer specifications.  Amato Hyundai did not install damaged tires on
damaged rims. Amato Hyundai recommended replacing the tires, and or
repairing the rims along with a vehicle alignment to correct the pull. Mr. [redacted]
has declined to pay for the repairs at this time.  Amato has been in business for over 50 years
in our community.  We pride ourselves in
superior quality and customer service. 
If Amato Hyundai had caused any of the damage to these two tires and
rims, we would have repaired at no cost to Mr. [redacted].  His request that Amato Hyundai pay for part
or all of his repairs cannot be granted, as Amato Hyundai cannot be responsible
for something that was clearly not within our control.SincerelyJon L[redacted] – Amato Hyundai

To Whom It May Concern MS [redacted] has been servicing her vehicle with us a Amato. Her warranty has paid for repairs in the Past. MS [redacted] was in for Service at 100816 miles and at that time she declined the 100K maintanance. She was also in at 108707 milesand also declined required...

maintance. I have attached the repair orders of when she was informed. By declining the services she voided her warranty per contract guidelines. I have also attached the warranty forever acknowledgement form she signed agreeing to maintain her vehicle. MS [redacted] has been a good customer for us and unfortunately we can not reverse the warranty companies decision. The warranty company is a third party warranty company that is not Amato. Weat Amato are willing to help and discount the repair.  Sincerely [redacted]

To Who It May ConcernWarranty forever is a third party warranty. It is not Amato. We unfortunately cannot overturn their decision for terminating the warranty. We offered to assist with the repairs if they were done at our facility. We are unable to assist with repairs that are performed elsewhere.Sincerly[redacted]Service Director

To Whom It May ConcernMs [redacted] purchased a vehicle from a 2003 Honda Pilot with 162,258 miles on it. This vehicle was displayed on the lot with other as is cars. These vehicles are parked away from the normal vehicles that are sold with warranties.Ms [redacted] chose this vehicle knowing that it was...

AS IS. Ms [redacted] opted to have the vehicle checked out by an independant shop so as to make sure the vehicle would suit her needs as it was a high mile car. She came back from the inspection and opted to buy the vehicle. Amato has been in buisness for over 50 years and do not turn off lights or disconnect batteries to mislead people. This vehicle was inspected by us and the independent shop and we did not notice any transmission problems at delivery. Sincerely [redacted]

[redacted], I am sorry you are having issues. I would like to work with you to help you get that better financing rate through your own bank. All we would need to do is have you come in and drop off a purchase contract with them and you can finance through them:) Otherwise, I would be...

happy to extend to you our 3 day return option even though we are outside of 3 days. You will be charged the $500 re-stocking fee if you would like to go this rout.   Hope this helps! JR Amato###-###-####

To Whom It May Concern 
Ms. [redacted] stopped in at our Dealership on June 27, 2015 to
have a oil change performed.  We completed a lube oil and filter service
with a car wash. This took about 60 minutes. 
After we had finished the oil change Ms [redacted] left the
Dealership...

with her vehicle.  She than called back to the Dealership about
45 minutes later and informed us that she was on [redacted] and [redacted] shopping,
and that her turn signal was broken.  She stated that she was unable to
drive vehicle back to the Dealership.  At this time we sent a Service
Advisor and shuttle driver to go inspect her vehicle on 83 & Brown
deer.  Ms.  [redacted] rode back in the shuttle vehicle and the Service
Advisor was able to fasten the cruise control stalk there. The plastic snaps
came a loose.  The Advisor then drove vehicle back to the shop to
re-inspect.  Everything worked as it should.  This took less than 5
minutes.  
 
Ms. [redacted] was in good spirits when she took redelivery of
her vehicle.  And was happy it was handled right away. 
 I received a message on Thursday from Ms. [redacted] on
Thursday 7/2/2015.  She stated that she left me a earlier message. 
She was very upset.  I informed her that I had not received any message
earlier then 7/2.
I offered her a apology for not receiving a earlier
message.  She than informed me of what transpired last week
Saturday.  I asked if she had any issues with her vehicle.  She
stated no.  Everything is working as it should.  I offered another
apology for what transpired last week and that I will work with my staff to
make sure this never happens again. Sincerly  Mike E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated in the first letter I understood the "AS IS" vehicle, but upon my first initial inspection by the independent shop, the check engine light never came on. If the check engine light came on with a transmission error code I would have never purchased the automobile in the first place. This is not a coincidence that the check engine light came on with a major transmission problem one day after the car was purchased. A major transmission problem does not happen overnight to a vehicle, Amato knew of this issue and used fraudulent activity to trick me into buying this car. Per the Wisconsin Department of Transportation " However,
even when selling a vehicle "as is," the dealer must inspect the
vehicle and disclose existing problems." This was most definitely an existing problem and was not properly brought to our attention at the time of purchase,  instead it was hidden. Even if Amato was unaware of this issue you would think that they would preform some act of compensation due to the fact it was literally a day or two later when we recieved this horrible news about the transmission. I understand the risk of buying a high mileage vehicle but to have a transmission needing to be replaced day's after purchase is absurd. For a business that prides themselves on serving people for over 50 years I would hope that they have a better business practice and not sell a mother of four a car that needs thousands of dollars in repairs and do nothing to compensate her. I appreciate anything the Revdex.com can do because this is complete fraudulent activity.  
Regards,
[redacted]

Hi,   Thanks for your message.   I agree that all pricing for services done at our dealership should be uniform in price.   I would like to make it clear that in this situation you were not overcharged for your services done. Although you were quoted a higher price at the Hyundai...

store, you did the service at Nissan and paid the lower price of the 2 quotes which was $306.10.   When we discussed in person I offered to take care of this service bill for you due to the confusion.   I even had the check printed, but you showed up at 7am, before the sales department even opened.   I would still be happy to reimburse for the services.     JR