Heartsy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The reverse lights worked correctly when the vehicle was brought in for service and did not when the vehicle was returned. The reverse lights were on when the vehicle was in gear and off when in reverse. This likely led to the shorted pigtail as the duty cycle for the electrical load was increased. This is something a shop should check for as it is difficult for a customer to verify during normal operation. As as for pricing and billing, this feels like a bait and switch as no limitations were expressed written or orally about the quoted price or the company's own coupon. 
Regards,[redacted]

To Whom It May Concern We have reached out to Ms [redacted] we have offered her to detail  here vehicle and she is happy with the resolution thanks [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please be advised that contrary to what the business stated, we were scheduled to meet at 8am to which I arrived at 7:45am and waited until 8:10am before leaving. J.R. Amato did not show for our in person meeting. As a customer, that shows a blatant disregard for our concerns. As a business, you should strive to exceed expectations with each and every encounter. After all, you are in business for and because of your customers; period.
Regards,
[redacted]