Heavenly Cleaning Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint they have made no attempts to resolve any issues Regards, [redacted]

THANK YOU FOR YOUR INFORMATION CABINETS WERE ORDERED AND THE VENDOR WAS RUNNING BEHIND ON MANUFACTURING THIS IS NOT AN ISSUE THAT WE USUALLY COME UP AGAINST THE SINK WAS NOT IMPROPERLY INSTALLED HAD A MANUFACTURING DEFECT (NOT COMMON) THAT WE REPLACED IMMEDIATELY ALSO HOOKED UP PLUMBING FREE OF CHARGE DURING THE TEMPLATE [redacted] AND CLIENTS WERE ASKED IF THEY WOULD LIKE A BACK SPLASH , THEY SAID YES WE OFFERED TO REMOVE THE SPLASH WHEN [redacted] CHANGED THE JOB SCOPE WE WERE DECLINED [redacted] STILL HAS A REMAINING BALANCE WITH LAY IT STRAIGHT WHEN ASKED TO PAY HE THREATENED ASSOCIATE WITH Revdex.comTHANKS LAY IT STRAIGHT MEMBER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. first of all I cannot believe the Revdex.com allows its members to threaten customers through this communicationBut in reference to lay it straight response
I would ask that lay it straight produce sign documents that I agreed to pay that much for a countertop
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I sent an email to the person handling this case I was unable to use this response page and was given his direct email for my response Please advise, if not received
Regards,
*** ***

thanks again for your assistance no threats have been made Thanks Lay it Straight

THANKS AGAINLAY IT STRAIGHT AND THE*** *** ARE NOT AFFILIATED.. TO SAY LAY IT STRAIGHT TOOK MONIES FOR WORK NOT PERFORMED IS UNTRUE AND LAY IT STRAIGHTS ATTORNEY WILL BE STEPPING IN AT THIS TIME THANKS

THANKS AGAINLAY IT STRAIGHT OFFERED APOLOGY, DISCOUNTED MATERIAL, REPLACED DEFECTED MATERIAL, HOOKED UP PLUMBING SERVICE NO CHARGE , OFFERED TO INSTALL KNOBS NO CHARGE WHICH ARE STILL HERE ** *** IS AWARE OF LAY IT STRAIGHT CAN OFFER NO MORE TO ** *** LAY IT STRAIGHT STRIVES TO MAKE CONSUMERS AND CONTRACTORS SATISFIED THERE IS STILL A COD ON THIS ACCT, UNFORTUNATELY WE WILL HAVE NO CHOICE BUT TO FILE ON THE HOME WHERE THE WORK WAS PERFORMEDTHANKS AGAIN

THANK YOU FOR YOUR INFORMATION * *** WAS MADE AWARE OF COST FOR HER JOB SCOPETHIS JOB WAS FROM APROX YRS AGO A SEPARATE COMPANY DID THE PLUMBING LAY IT STRAIGHT IS A REPUTABLE CO THANKS LAY IT STRAIGHT MEMBER

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,*** *** I wanted to turn my basement into a finished accessible lower level for my husbandI had a general contractor, electrician, plumber and *** ***, was to complete a roll in tiled shower/floor an a tiled basement floor; graphite wet bar, counter was to be installedI discussed the job in detail with ***, as my father had a *** company, while I was growing up*** an I discussed using wonder board in the shower, and if the plumber or *** would be placing the membrain/ mud pan The general contractor, met with *** and the plumber, to get direction for the cut out of the drain and the shower pan All parties were on the same page When *** stopped by to see how the job was going, my contractor an I happened to be in the basement The contractor asked *** to look over the cutout of the shower floor and the area for the pan; *** approved all On 2/24/11, *** *** and I went to her supplier "The *** ***" in Sharonville Ohio, to pick out, all the necessary items to complete the job; some items were on back order On 2/28/11, *** phoned me an instructed me to go back to "The*** ***" and make a payment on her accountThe amount to be paid was $ *** According to ***, this was the total needed for all the materials needed to complete the job.I.etile, trim, cault, water proofing, mastic, wonder board,etcThe $***, posted to my credit card on 3/1/ Todate, I have never received a breakdown of these charges About a month later, *** dropped off her guys to begin the job *** and the general contractor had words over the cut out of the the shower/pan I reminded ***, she had approved the cut an if it had to be redone, that was on her; I would not pay out anymore than we had agreed on Once the job was underway, *** asked for $*** cash, for cement to level floor; never mentioned when she quote the job Not at anytime was I advised that more cost would be added to the original quote of $*** When all was said and done, she had me sign a number of papers, which I did not receive copies I ended up paying a total of $ *** ; which was divided between to credit cards, on 4/28/ *** receive an undo enrichment of $ *** When I went to do my taxes, my accountant, advised me of the overpayment I contacted *** multiple times however, she will not return my calls.*** ***

THANK YOU FOR YOUR INFORMATION CABINETS WERE ORDERED AND THE VENDOR WAS RUNNING BEHIND ON  MANUFACTURING  THIS IS NOT AN ISSUE THAT WE USUALLY COME UP AGAINST THE SINK WAS NOT IMPROPERLY INSTALLED HAD A MANUFACTURING DEFECT  (NOT COMMON)   THAT WE REPLACED...

IMMEDIATELY  ALSO HOOKED UP PLUMBING FREE OF CHARGE   .... DURING THE TEMPLATE [redacted] AND CLIENTS WERE ASKED IF THEY WOULD  LIKE A BACK SPLASH , THEY  SAID YES WE OFFERED TO REMOVE THE SPLASH WHEN [redacted] CHANGED THE JOB SCOPE    WE WERE DECLINED[redacted] STILL HAS A REMAINING BALANCE WITH LAY IT STRAIGHT   WHEN ASKED TO PAY HE THREATENED ASSOCIATE WITH Revdex.comTHANKS LAY IT STRAIGHT MEMBER

Thank you for the reply, “Lay it Straight “MEMBER””
The cabinet was paid for on 10/29/14, the sale person
insured me the ordered will be address next day due to the urgency of the need
for delivery, I have a signed apology letter, from the sales rep of Lay it
Straight that states the cabinets were not ordered in a timely manner due to
internal problems at Lay it Straight  and
not the manufacturer. The cabinets were not ordered for two weeks.
The defected sink was installed without notification and was
photographed by the installer ([redacted]), in case there was a complaint. And upon a
complaint the photo was produced with an apology.
The backsplash was NOT put in at requested at template, it
was installed when the installer showed the client that the countertop was
improperly cut and left too big of a gap to be covered any other way but
install a thick matching back splash. Again installer [redacted] and sales person
[redacted] know of this.
And as to remaining balance… the counter was paid in full at
time of order “because that is the only way Lay it Straight” will order any countertop, is with full payment.
The lower price was to be the discounted price that The sale person [redacted] and
Brandi promised per our telephone conversation when they accepted my payment.
The Revdex.com was never used as a threat, I notified them that I
had filed a complaint, the remaining balance was never mentioned until Lay it
Straight received their Revdex.com notice of Complaint.
“[redacted]”

This is the same concern.   His tile has been ready for pick up . Mr [redacted] was notified through email and telephone. He refused to pick them up.  The tile is here waiting thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The driveway and walk way we're not dangerous. The workers were able to move the little snow that we had with their feet. The removal of the counter tops and backsplash was discussed with the individual that sold us the materials. Also the $520 was never on any sales order or discussed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again....they charged me $160 for the tile bullnose work that was never completed.  I should never have paid them in advance.  They are suggesting that I pick up the tile, and pay to have the bullnose.  I already did that with my own tile for an out-of-pocket cost of $50.  They are dishonest, and I no longer wish any more dealings.  It amazes me that they continue to push this dishonest behavior with the Revdex.com.  One would think that they would rather it be forgotten.  Please do not send me another email.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
they have made no attempts to resolve any issues
Regards,
[redacted]

To whom it may concern, I don't agree with lay it straight regarding their explanation of work performed yes I did initial the granite viewing. Because the granite was at a different location and didn't fit in time line but myself and the sales lady had agreement that the granite would be uniform and Free of imperfections. Which it was not when delivered the first time. As far as the measurements I did have a backsplash that was installed from previous owners but they was open area's for them to take measurements they didn't measure right which caused the material to be to short and not to fit correctly so they removed and was going to replace along with the island which had to large areas that looked like rust or coffee stains which didn't feel the imperfections that I had mentioned when they returned with the new pieces they had only replaced one piece which it also had a Large Rust- coffee stains look which I told them before wouldn't work . I told them to leave it in because I was having a surprise birthday party for my wife after the party they came to remove saying they were going to recut the intire job they set-up time for my wife and myself to pick out new slabs but when arriving they had something else in mind we picked a new piece for the island but they had a piece from the same lot for the sink piece but wasn't sure if it was enough to fit so I made the suggestion that they use the original piece and cut one end off and make a piece that would go on the other end so they would have enough material they agreed colors matched up but the employee that made this cut it to short in the other direction so when they installed it I had over a 1" gap against the back wall which didn't allow me to use my filler piece for my backsplash, they wanted to cut filler piece but I said no do to I would have to hid the seam with a grout line which would have been 1/2" thick so I ask them to make me a 5" backsplash to hide gap again I'm trying to work with them. So when they were supposed to be there didn't show no call or email so I called the sales lady to find out what was going on she said it was her off day but she would find out . 1/2 he. before needing to be at work she called to say well there on their way I told them no . It was to late that I needed to be at work. If I hadn't called would they have ever called doubt it, the owner hardly ever return's my emails also that sat. That they installed which was 6/24/2017 was supposed to been ready on Friday but changed to Saturday which I had to work which left my wife there . She didn't know what to look for but did notice the large gap in back wall installers told her that could be fixed no a correct answer yes everything thing can be half done right but when you're paying thousands of dollars you want it done right. They have not done things right and in a timely manner so there forth I'm requesting a full refund so me and my wife can move forward thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear Their entire response is a fabrication. They were to design our kitchen. We were told to bring current measurements as a guide. They said they did not need to come out and measure. The cabinets they ordered were smaller than our measurements, so either way, their reasoning makes no sense. We have paid 70% of our total bill. We do not have 70% of our project complete. We do not owe $4000. LIS has threaten to put a lien on our house and will not complete project until the balance is paid in full. They say this is in our contract; however, they have yet to supply this document to me or our attorney. Yes, we have had to hire an attorney. As of last week, they were still needing to remeasure for the granite template, so why would we have paid for it.  They have not been to our house since May 3rd and had not requested any additional payment until May 31st. The same day the "legal action" and abandoning our project was threatened. We informed them that due to delays, poor workmanship, and lack of communication (this is putting things lightly) we have lost all faith in LIS to complete the work as promised.  We hoped that they would have followed through and completed the project they started and continued to drag out for 3 months. We would have been more than happy to pay balance in full once said work was completed.  They can now discuss this with our attorney. Pictures of the mess they left can be found on [redacted] and [redacted] reviews.
Regards,
[redacted]

This customer has already filed a complaint this is the second Please remove thanks

[redacted] house was awful the smell of  cat and animal feises was everywhere .  we tried to work in there as much as we could but had to keep leaving to get air. we all are sick with sinus infections now the workers had to walk through chicken and duck droppings all the way through the...

walk ways . they were very rude and nasty to the workers. the cabinets were not attached to the walls and had water damage to the boxesTe credit card company did not refund them anything after we gave them all the emails and pictures catching them in lie after lie ..also there is a lein being placed on their house for not paying their final payment . I dont think they even care about that