Heavenly Cleaning Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Lay It Straight lied again.  No notification from Lay It Straight, and they refuse to reimburse for the $160 bullnose labor that they never paid for.  I told Lay It Straight last week that I did not want to do business with them again.  I took my own tile to [redacted] last week, paid [redacted] separately $50 to complete the bullnose and glazing, and picked up the finished product today.  Lay it Straight charged me $160 for the Bullnose work (copy of the paid invoice attached), and they did nothing except order additional tile at a cost that was probably less than $20 (based on [redacted] cost for same tile).  Also, I confirmed with [redacted] that they never charged Lay It Straight for the initial glazing failure.  So I'm out $160, and Lay It Straight was dishonest.  If you need confirmation/proof from [redacted] regarding the delivery of the completed order, they can be reached at ###-###-####. [redacted] can also fill you in on what happened with my order. Regardless of what happens with the Revdex.com, I now have my tile.  It is unfortunate that Lay It Straight was dishonest. Again, the original order was placed on 8/19/2015. How can one expect to complete a bathroom remodel in a reasonable amount of time based on Lay It Straight's performance?  Even with the failed initial attempt from [redacted], total time should have been less than 6 weeks (not 4-1/2 MONTHS).  Also note that Lay It Straight charged me more than 3x the labor charged by [redacted] ($160 vs. $50), so all in all truly a sad story.  No need to send me any more email.  I have no more to say, and hope that Lay It Straight acknowledges their poor conduct and changes the way they treat customers.  Otherwise, I doubt they will stay in business.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Lay it Straight is being dishonest.  I did not provide a positive review on Alexsreview.com, nor have I ever placed a review on that website.  Below is the email sent to them yesterday before contacting the Revdex.com.This is an official request for full reimbursement of the costs associated with the bullnose tile that was ordered on 8/19/2015, reference S.O. number 611.  Description Qty Rate Amount3x6 subway  2 boxes $6.62 $13.24Bullnose labor 20 $8.00 $160.00Total $173.24The service provided to resolve this issue has been totally unacceptable, causing significant delay in completing our bathroom.  Repeated calls for status were not returned.  Now we find out today that after more than 6 additional weeks you still have not received the tile or initiated the bullnose.  This demonstrates a total lack of disregard for customer service, and leaves us no choice but to file a formal complaint with the Revdex.com.  Please draft a check for the amount, and we will pick it up personally.  This has been very disheartening, as we were pleased with the quality of the cabinet and countertop, and have no idea why you would treat us this way.Also, checking online from [redacted], the same tile is available with free shipping by Dec 30th, so there is no excuse for the compounded delays stretching into multiple months of waiting.Also, please confirm via email that you received this email, and confirm when we can pick up the check.  [redacted] and [redacted]###-###-####It is correct that they failed in the first attempt for bullnose, and were supposed to have the second completed before Thanksgiving.  Then it was by December 16th.  They say the tile will be in tomorrow, but that is just the unfinished tile that still has to go back to the bull nose company.  Also, they did not inform us of the first failure.  We had to go into the store because they were not giving us any information, and that's been the many weeks ago. The owner wa in the store a t the time, showed me the discolored tile, and a "test attempt" at an unfinished tile that went through the furnace at a lower temperature.  The real issue is that this [redacted]er has literally stretched on for months with no resolution, and they did not return our calls until yesterday.  Also, the sales agent refused to allow me to speak to the owner for resolution.  She said the owner only comes in rarely, she speaks to her via cell phone.  Note the extreme delay above from the original purchase, and we have been without the bathtub for months.   They have essentially done nothing since early November, and if they claim the issue is related to shipping delays that is not substantiated, as I offered in November to provide them some of my tiles.  The sales agent gave no reason for the delay, and said it was not her responsibility.  We just want our money back.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have cashed the check, which covers partial payment of the floor. The vinyl has been ordered.  I paid the difference between the check from Lay It Straight and balance due to Mc Swain for material and installation.   I am hoping that the material comes in and my floor can be installed very soon.   I thank the Revdex.com for mediating.  You have accomplished what I have been trying to do since August 2016.  Since I paid for EVERYTHING upfront, I had no other recourse since owner Alex Pollitt would not respond. If there was no response to the  Revdex.com complaint,  then small claims court was next.  Interesting way for Lay It Straight to do business!Again, THANK YOU Revdex.com
Regards,
[redacted]

Thank you for you interest in this [redacted]er.Lay It Straight sent the tile to [redacted] to have bull nosed and they heated it at the wrong temperature and turned it blue. Mr [redacted] came in and was shown this tile The tile did not pass our inspection when it came back. Mr [redacted] was offered...

a different finishing end piece. And he wanted to wait. As Mr [redacted] was told yesterday the tile will be here today. He said he was going to contact Revdex.com ...  Lay It Straight paid for that tile twice because [redacted] refused. We did Mr [redacted] granite top cabinets and the rest of the tile design . Which he stated he was very happy with. Check out Mr [redacted] s review on alexsreviews.com this is a review site for clients. Absolutely amazingWhen Mr [redacted] tile is completed he will be notified to pick it up Thanks againLay It Straight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Again the company is responding by telling lies. This company had the contractor return to my home several times. They returned to place tape on the drywall because I called expressing concern about hole created during the installation, reattach my dishwasher to the countertop because my dishwasher tipped over and many of my glass dishes were broken and readjust the wire holding up my sink because during the installation, the contractor installed the sink wires incorrectly and it obstructed the drainage pipe. Rotor Rooter could not place drainage pipes under the sink until the wire was adjusted. They informed the problem will be permanently resolved when the tile backsplash is installed. They will glue and grout the granite backsplash to the wall. I was guaranteed this would be done. Now that I've proven the company actually completed the measurements, sent an email regarding a refund, and email proving he received the measurements, they refuse to take responsibility. This is not acceptable.

Lay It Straights contracted work has been completed...  We offered the knobs install for free after the contract . Lay it straight will perform this service as long as cod is available upon arrival.  We accept  Visa, Mastercard, Discover or money order / cashier check We remain ready willing and able to perform any project Please have client contact lay it straight for scheduling and we will be out as soon as possible. Thanks

Once again [redacted] did not pay for the tile or the install there is nothing to refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
*Mrs. Pollitt, owner of Lay It Straight, did not suggest a solution in her response, nor was her information factual. *Mrs. Pollitt, owner of Lay It Straight, has been giving me the run around for months.  None of this can be resolved if she does not call me with the needed numbers and discuss solutions.*Meanwhile, I have a damaged kitchen floor that I have lived with since August of 2016.
Regards,
[redacted]

well again the discount lay it straight member is talking about was supposed to be the countertop which they are claiming a cod is left on. I paid everything in full and yes they have the knob that they promised to install for free and have not done that either. I'm still very disappointed and unhappy with the services offered by lay it straight they have not kept to any of their promises.

Tile is here and is available for pick up Mr [redacted] has been notified Thanks again

Mr [redacted] can pick up his tile when it gets here as mentioned before And he can take it to [redacted] if he would like Thanks again

The rust that mr [redacted] refers to is not rust it is a natural color of the stone he selected . Mr [redacted] signed off on veiwing the slab upon purchasing with the sales rep. Sales rep tried to help the client be happy and paid out of her pocket to remake the island . When template was performed there...

was tile on the wall and it was thicker than what we could see. So since the  tile was an unforseen condition and being thicker than what we could see the top was made to what we could see. We made another top .mr [redacted] did not like the color again of the natural stone. He wanted the smaller top again we made a seperate piece to help with the size .mr [redacted] wanted wanted that top to be installed we installed it . Mrs [redacted] signed off on the install compliments to the installers . Mr [redacted] purchased tile trim peices not from us and now is claiming that does not work . He then wanted a 5 inch back splash and he came in and selected the 5 inch splash we made those pieces he is set for install on Monday morning . Could do those peices today . Mr [redacted] claims he had to work and we could not come out to his place today as scheduled now having us to move it to monday . So we also made a piece for his bathroom that he changed after the template. Which have photos before and after. Please do help resolve this. All he has to do is be available and let us in to put the back splash on that Mr [redacted] did not pay for as well as the remake of the bathroom piece . We can only do so much to make a client happy . We are available to finish this project

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mrs. Pollitt contacted me, but DID NOT take care of it.  The installer never installed,  Both Mrs. Pollitt and the installer gave me the run around about install, The only reason the installer called me in February is because a representative from the company he contracts with called him to find out why he has not responded to me.  Notice this is FEBRUARY.2017. The damage occurred in August,, 2016.  Mrs. Pollitt contends that since she purchased material for repair that she was finished.  She was also supposed to pay for repair. Mrs. Pollitt did not follow up on this, nor would she give me answers as to why my floor was not repaired from September through current.   Material to repair has been purchased, which I found out in February when visiting the company that I originally purchased the floor.  It would seem that all of my prior phone calls would have at least yielded the information that the vinyl was purchased.The installer is not an employee of the company where the vinyl was purchased. He is a contractor for them.  In addition, she did not pay the installer, nor the company for the labor involved in repair. Only material. As stated in my letter to her and to the Revdex.com, as months passed with no work done on my floor, I did more research to find out if the repair would actually work. Experts state that it would not be like it was prior.  Repairs will be evident on a patched sheet vinyl with a pattern such as mine. I submitted this information to her in March.  Both Mrs. Pollitt and I have spoken to a representative from the company where the vinyl was purchased.  We both have the numbers of what it will take to replace the floor instead of patching.  The unknown to me is how much she paid for the vinyl to patch, since that seems to be the area of dispute.  She states she does not know what she paid.        It 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Contracts were not received, by us or our attorney. I have also forwarded, in a seperate email, the final letter from our attorney to LIS. After trying to resolve this issue with no success, we had no choice but to have our kitchen completed by another company. 
Regards,
[redacted]

We have called [redacted] several times since the last meesage she has not reponded nor called back Please have her call back so we can resolve. Monday through friday 10 to 6 to speak with mrs pollitt

We do not grout granite back splashes  [redacted] removed the existing tile back splash after after we installed her granite counter top . I'm sure when she removed the tile ofd the wall it made holes and gaps there plus what ever other damage she did.