Helix Telecom Reviews (4)
Jun 25, 2020
Do not get scammed!After Helix's attempt to charge meover $400 for a $51 bill, and would not let me cancel or refund, even though the transaction took place under 14 days ago, I got mad. I have referred business to Helix for 10 years, to be treated this way, then to find out they're doing the same to my referrals is disgusting.
Do not fall victim to David Walker/Helix Telecom's ligation scam! Contact me to join our class action against him!
Dec 10, 2019
Helix Telecom offers customers an quality product and a very low price not matched by most competitors in the industryWe are sorry the phones did not work for you but we make it clear on the initial invoice and the Helix Telecom Terms of Service that you are responsible for installing the phones and troubleshooting any problems that may ariseIf you are unhappy with your products or services during the first days then you may return all the equipment for a full refundEven after the day period Helix Telecom offers customers a buy-back program where we will pay fair market value for like-new equipment You were provided information on how to send the phones back for an appraisal and partial refund.For your convenience we have attached a copy of the initial invoice for you Please refer to the the following sections:- Wholesale Support Limitation that states we do not provide you with any technical assistance or support - Return Policy that states we charge a 50% restocking fee on equipment returned within days - Terms of Service that states you agree to the Helix Telecom Terms of Service as a condition of payment Furthermore our Terms of Service clearly states customers may cancel their contract at any time without penalty provided the account is in good standingIf you have been experiencing difficulty "for months" then why would you continue service? I would also be curious why you would complete the Helix Telecom Port Request Form and move numbers to Helix Telecom from other carriers? These questions puzzle me In any event we feel it would be inappropriate to continue billing you for services that are not satisfying your needsFor this reason we have disabled automatic billing on your account and adjusted your monthly invoice to prevent any further funds from being deducted from any credit card on fileSince we are unable to accept any further payment we will maintain your account until November 31, at no charge to youPlease keep in mind our Terms of Service state we will continue to invoice you until your account is closedYou should ignore these invoices and any late charges that may appear on the invoices Please consider using one of the many alternative providers availableWe may suggest [redacted] , [redacted] , [redacted] or [redacted] ***This is not an endorsement for any specific product but simply an example of alternatives that may be a better solution for youIf you need any assistance porting your number to another carrier simply obtain a Letter of Agency from the alternative carrier We are happy to complete the Letter of Agency and return it to you.Thank you for using Helix TelecomWe are sad to see you go but we wish you the best in the future!
Oct 11, 2019
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Instead of being professional, the business continues with the name calling and claiming we must have poor educationReally?! Never experiences such "construction" mentality from a business owner in my yrs in businessSo consumers are subject to this kind of name calling when their vendor doesn't know how to act ethically and professionally? All consumers should be aware of their conduct Regards, [redacted]
Sep 09, 2019
Dave Wa***r faked the entire scenario, no wonder that I see few complains here already about HelixYou do not have a valid business address, nor a physical addressDave W [redacted] playing a role of sales, then support, then verification, then customer service, then risk management, you name itMany many namesYou will never call this company and get a professional responseYou're call is always going to the voicemail!!Dave W [redacted] did not require a proof of payment, as the payment was completed with my American Express card ( thats how online business operate)The card has my name and address, its the merchant job to verify the billing infoNot DAVE W***'s job***, on the other hand, collects the data, asks for full personal info, when I masked the credit card expiration date and CSV, he didn't like that, and he needed a full copy of the credit card ( which I will never give) because I know how valuable this data for his black market.I promised to take legal action toward Helix and I am in the process of doing so for asking for such information! Also, reporting to the city were he conducts business without a valid business license.Since Helix Telecom doesnt have a physical address, or a valid business license, this means they do not pay taxes to the city and state were they actually reside! By law, any business operating from Arizona must have a valid business licenseAnybody can register in Wyoming to run away from taxes!Why do business with this shady company that doesn't exist !! stay away, lots of options!!