Henna Chevrolet LP

Complaint: [redacted] I am rejecting this response because:Mr***, [redacted] never explained to me that the navigation system was not like factory Actually, my wife and I did not go up there to buy this truck A few days earlier we went up there to test drive and buy a silver Silverado that according to [redacted] only had door ding repairs After test driving the truck and telling [redacted] that the truck smelled like paint and inquiring more about the repair he brought out the person that was using the truck That person revealed that the truck had been scrapped from front to rear fender on left side while taking a curve After considering I chose to look at something different [redacted] showed us a deep ruby red truck that we test drove decided to come back on Monday to buy We returned on Monday, saw the ruby red truck but then saw the dark gray truck on the showroom When negotiating the price of the ruby red we looked at the dark gray one again and asked for the priceHe quoted a price withleather I asked if it had navigation, he told me no so it was a no buy because it needed navigation He said it could be installed We started negotiating the price This was not a vehicle that I drove up to Austin to purchase Had I not make an on-the-spot decision to purchase at the time I would have purchased a LTZ that already comes with the features I wantedThat’s when the salesman experience should kick in and provided the other options However, after reviewing the figures [redacted] sent I accepted the deal and completed the transactions with the financing institution After numerous times of calling [redacted] to arrange for the leather and nav install was it completed During the entire time [redacted] never told me that the navigation system would not be like factoryHad he make any inclination that the system would not operate like a factory installed one I would have asked for details and I'm sure I would not haveagreed to this purchase I do not believe it is unreasonable to expect a system purchased at the Chevy dealer to operate as a factory installed product [redacted] added that the nav would have a lower tax rate and warrantied by any chevy dealer because it's being purchased at the dealer I have posed the scenario to several friends and family and it is their expectation also that one should get factory spec when purchasing from Chevy The installed system is not much better than a smart phone navigation that one could use with voice commands I expressed this to [redacted] immediately upon him showing me the system nstalled on Feb He said he would look into the leather and navigation situation and call me but that the nav system does not have voice command and cannot be used with the steering wheel But, he said he'd talk with the manager, but I didn't hear from him until Feb after leaving voice messages on Mr [redacted] 's machine Again, [redacted] never disclosed that the navigation system was not like factory I'm extremely disappointed that [redacted] is saying that he explained functions of the system being installed The only conversation of the navigation system was that it would be installed and it's included in the chevy warranty along with the other dealer/factory installations, i.eleather, tint, bed liner, etc I still believe that your dealer should honor the purchase of a vehicle with a navigation system that operates with the Chevy MyLinks as factory specs.Sir, I called the number you made available but was not able to reach you; I left a voice mail.Very Respectfully, *** ***###-###-####

Mr***,I am sorry to hear that you feel the vehicle you purchased is not what you wanted I have discussed this with [redacted] ***h to see what we might have done differently He tells me that you visited the dealership times before agreeing to take delivery and that everything was clearly disclosed before you purchased the vehicleI have also seen the email correspondence with [redacted] , our sales manager, reviewing the details of the purchase with you The installer of the leather is agreeable to getting the color to match as it should The installer is also agreeable to giving you 100% credit of the navigation system that you purchased towards a different system of your choice I am happy to offer a $additional credit if the system you replace it with costs more.We appreciate your business Please let me know if this is agreeable to you and I will promptly issue the $credit.Sincerely, [redacted] ***General Manager - Henna Chevrolet

Mr [redacted] ,Thank you for your feedback I spoke to [redacted] l and this was his reply:"We had Mr [redacted] scheduled to repair his roof on the first week of the new year along with a loaner available for him to drive during these repairsHe showed up the Monday morning and told [redacted] he had another accident Mr [redacted] asked to get an estimate on the new damage for the insurance company, so he could try to get this resolved with the insurance regarding the new damageHe asked [redacted] if it would be okay to wait to have roof repaired until he resolved the new claim so he could have everything done at the same timeWe told him that would be okay and to let us know when he was ready to schedule once he heard from the insurance companyThis is the first time we are hearing anything back from him since the first of the year I looked into the cord issue when he addressed that it was missing to me after he picked up his vehicleI could not find anything available from ***, [redacted] & [redacted] regarding a cord of some type as being part of a new car purchaseMr [redacted] said he did not know what the cord went to ,but it was in the console when he purchased the vehicle and now it was missingI was told by the sales team I just mentioned that there should not have been a cord in the vehicle as part of a purchaseThey thought a previous person looking at the vehicle before Mr [redacted] ’s purchase may have left the cord in the car I have not heard anything about the bird issue until nowI don’t see how he did not notice this at the time of delivery and say something sooner as he did with the roof scratchHe looked at his vehicle closely upon delivery."Does this seem accurate to you? We are happy to work on your vehicle when you are Please contact [redacted] , ***, or myself when you are ready and we will schedule a visit.Sincerely, [redacted] ***

Mr ***,Thank you for your feedback I visited with [redacted] ***h again regarding the navigation system [redacted] is one of our most thorough salespeople and feels strongly that he fully explained the different functionality to you before the installation I understand this is not what you prefer to own, which is why we are happy to replace it with a system of your choice, where all you pay is cost difference less the $additional credit The leather installer will also replace the leather to better match the shade you want Please let me know if this is not the case.This was a big purchase for you and I can understand your preference to have purchased a vehicle that had not been a demo I would speculate that the discounts we offered you were the reason you traveled to Austin to purchase it We appreciate your business and I am available at ###-###-#### if there is anything else I can do to be of service.Sincerely, [redacted] ***

Mr***,Thank you for your feedback I can understand why you would assume that having a navigation system installed after the sale would be identical to the navigation system installed by the factory I also believe that [redacted] was truthful in his disclosure that it was not a factory installed option and that it would operate differently The installer has agreed to upgrade the navigation to one that is more like the factory for $ I am agreeable to absorb half of this cost as goodwill for the misunderstanding I hope this comes across as a fair solution to your concern Please let me know if you would like to have the system upgraded.Kind regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ Contact Name and Title: [redacted] / [redacted] Contact Phone: [redacted] Contact Email: [redacted] First and foremost, I would like to apologize to the owners of [redacted] . I asked my graphic designer to remove [redacted] from... Cape Breton Takeout numerous times ages ago and it was never done. I have no reason to want to keep their page up as we aren't being paid for their service as per their request some time ago. My designer has informed me that it has been removed on Monday February 21st, 2016 and when I logged into the website it was removed. I have checked a couple of times since then and it has been removed. My sincere apologies to [redacted] for the misunderstanding and I would like them to know that it was not don on purpose. Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am very pleased to hear that this issue has been resolved to everyone's satisfaction. I accept Cape Breton Takeouts' response because all I wanted to see was the page taken down as it did not have correct and up to date information. Thank you very much [redacted] to Cape Breton Takeout for their appropriate and timely response.

Complaint: ***I am rejecting this response because: *** *** never told me that the Navigation system would not be like OEMIf I have a Chevy dealer install a system it is because I want it to be like the manufactureAs soon as he showed me the system and had to hold a button down on the display screen to activate the navigation I asked how to activate from the steering wheelHe told me it does not work with the MyLinksThat was not the agreement, it's supposed to operate as if factory installed with voice commands and activation from the steering wheel like the MyLinks instructions readHad he told me that it's a system that requires manual entry I would not accepted the purchaseI also immediately told him that the interior did not match, he told me that the interior is the same as factoryI saw another vehicle that was leather from factory and the shade is differentFor both of the above he told me to call/visit with the San Antonio Dealer Source and let him know what I was toldA day later I told him what they said and he told that he did not know they had a system that is as the manufacture and that I would have to pay any additional costHe said he would talk with the management and dealer source and call me back, did not get called back after leaving a couple messages on ***'s phoneHad I been told that a Navigation system was not like OEM I would not have bought the truckThe night I bought the truck I should have pulled back because I had a feeling the transaction was going too fast for such a large purchaseAgainst my better judgement I bought a used truck, although your dealer calls it new with just over 5,milesThe day after *** called me and provided the figures of the buyAfter reviewing them I realized the numbers appear to be correct, eventhough it's not a vehicle that will suit my needsI lost $3,on my trade because *** told me I get $2,against a when trading in a vehicle and down my trade in by $1,because he said it needed tires replaceI saw the dealer selling my tratruck without replacing the tiresAnd *** said I get no incentive for the trade in on the He knew how important it was to get the best value out of my traand to get in a truck that would suit my needs for a reasonable price; but it's appearant now that the bottom line was to sell me that vehicle and get it off the lotI feel that *** ***h failed to provide correct guidance in order for me to select the vehicle that would work best for my needs and deffinetely did not disclouse that the navigation system was not like manufacute specsI believe your dealer should make right with replacing the interior and navigation to what we agreedThe leather should match the different shade as if factory and the navigation system should be replaced with a factory spec one that uses the voice commands and steering wheel function from MyLinksVery Respectfully,*** ***Regards,Edwin ***

RRevdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***I am rejecting this response because:Mr***, *** did not disclose that the navigation system would not be like factory. I would have never agreed to purchase the vehicle had he told me such. The navigation system that was installed does not operate with the manual button on the steering wheel, or the voice command from the steering wheel, or the home button on the ntertainment control panel or ever the navigation icon on the display panel. In order to activate the nav system one needs to press and hold a small icon, not the MyLinks NavIcon, on the display panel for 3-second. Then, one needs to manually enter an address. Once the system is on one needs to enter maps and exit the navigation system in order to revert back to music. In no way is this system better than how the factory system would operate. The system installed does not work as a hands free devicerequired by the new law in San Antonio. My smart phone navigation system works better than what has been installed on the truck. *** knows very well that no navigation system on the truck meant I was not buying the truck. *** knows very well I would not have purchased the truck had he told me that the system requires manual entry and does not have voice command. The truck has buttons for voice command, I don't think it's unreasonable to expect the nav system to work with the features of the vehicle. Maybe *** should not have insisted in talking with the manager about the price after I said I was going to hold off, stay with my truck, finish my home project before looking any further for a truck. I wish I would have just walked away and this would have been avoided. But, since that is not the case, *** should back think what went on that evening and realize he did not disclose the workings of the installed navigation system. Thank you for the offer to cover part of the cost to make the system like factory butI am being honest about not being told about the difference. I am not trying to pull a fast one on your dealer, I just feel that buying from a Chevy dealer I am buying a Chevy product that lives up to Chevy’s specification. I respectfully ask that you reconsider your offer and have a Chevy like navigation system that works with the Chevy features in the truck installed without me incurring further expense.Very Respectfully,***###-###-####Regards,Edwin ***

Dear Ms. [redacted],Thank you for your message.  I am sorry it took a while to get your vehicle repaired and that there was follow up work needed.  I just spoke to [redacted], our collision manager.  While the water leak was not on the side of the car that we worked on, we had the glass...

company seal the leak.  The good news is that in spite of last Friday's rain, they were not able to find further evidence of leakage.  Hopefully this takes care of the issue for good!Kind regards,[redacted]

Mr. [redacted],Thank you for your feedback.  I spoke to [redacted]l and this was his reply:"We had Mr. [redacted] scheduled to repair his roof on the first week of the new year along with a loaner available for him to drive during these repairs. He showed up the Monday morning and told [redacted] he had another...

accident . Mr. [redacted] asked to get an estimate on the new damage for the insurance company, so he could try to get this resolved with the insurance regarding the new damage. He asked [redacted] if it would be okay to wait to have roof repaired until he resolved the new claim so he could have everything done at the same time. We told him that would be okay and to let us know when he was ready to schedule once he heard from the insurance company. This is the first time we are hearing anything back from him since the first of the year.  I looked into the cord issue when he addressed that it was missing to me after he picked up his vehicle. I could not find anything available from [redacted], [redacted] & [redacted] regarding a cord of some type as being part of a new car purchase. Mr. [redacted] said he did not know what the cord went to ,but it was in the console when he purchased the vehicle and now it was missing. I was told by the sales team I just mentioned that there should not have been a cord in the vehicle as part of a purchase. They thought a previous person looking at the vehicle before Mr. [redacted]’s purchase may have left the cord in the car.  I have not heard anything about the bird issue until now. I don’t see how he did not notice this at the time of delivery and say something sooner as he did with the roof scratch. He looked at his vehicle closely upon delivery."Does this seem accurate to you?  We are happy to work on your vehicle when you are.  Please contact [redacted], [redacted], or myself when you are ready and we will schedule a visit.Sincerely,[redacted]

Dear Mr. [redacted],Thank you for visiting with me on the phone today.  I am sorry that this process has taken longer than anticipated, but I am happy to let you know that Caliber Collision has completed the necessary repairs and our inspection confirms that the Impala has been repaired...

correctly.  We anticipate that the vehicle will be ready for pick up early next week.  I look forward to exploring options for you to consider should you decide to replace it with another vehicle.  I will be contacting you shortly with an appraisal.  We appreciate your business!Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/24) */
Contact Name and Title: [redacted] / [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
First and foremost, I would like to apologize to the owners of [redacted]. I asked my graphic designer to remove [redacted] from...

Cape Breton Takeout numerous times ages ago and it was never done. I have no reason to want to keep their page up as we aren't being paid for their service as per their request some time ago. My designer has informed me that it has been removed on Monday February 21st, 2016 and when I logged into the website it was removed. I have checked a couple of times since then and it has been removed. My sincere apologies to [redacted] for the misunderstanding and I would like them to know that it was not don on purpose.
Initial Consumer Rebuttal /* (2000, 8, 2016/02/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very pleased to hear that this issue has been resolved to everyone's satisfaction. I accept Cape Breton Takeouts' response because all I wanted to see was the page taken down as it did not have correct and up to date information. Thank you very much[redacted] to Cape Breton Takeout for their appropriate and timely response.

Complaint: [redacted]
I am rejecting this response becauseNo the matter was never solved. They danced for yall to make themselves look like they where trying when they never would r could give me a straight answer to anything I asked them. Plus when I asked to meet with them they never would give me an answer. So no with me it isn't and I am going to do whatever I can to make sure people out there are a wear of how henna chevrolet does bussiness. They even inspected and passed the car I got with one lugnut missing that is just a small small part of how they do business. But yall aren't going to do r can do anything like I told everyone why do I want to contact Revdex.com they want really do anything. But thank you for whatever it was worth.
Regards,
[redacted]

Mr. [redacted],I am sorry to hear that you feel the vehicle you purchased is not what you wanted.  I have discussed this with [redacted]h to see what we might have done differently.  He tells me that you visited the dealership 3 times before agreeing to take delivery and that everything was...

clearly disclosed before you purchased the vehicle. I have also seen the email correspondence with [redacted], our sales manager, reviewing the details of the purchase with you.  The installer of the leather is agreeable to getting the color to match as it should.  The installer is also agreeable to giving you 100% credit of the navigation system that you purchased towards a different system of your choice.  I am happy to offer a $100 additional credit if the system you replace it with costs more.We appreciate your business.  Please let me know if this is agreeable to you and I will promptly issue the $100 credit.Sincerely,[redacted]General Manager - Henna Chevrolet

Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] never explained to me that the navigation system was not like factory.  Actually, my wife and I did not go up there to buy this truck.  A few days earlier we went up there to test drive and buy a silver Silverado that according to [redacted] only had door ding repairs.  After test driving the truck and telling [redacted] that the truck smelled like paint and inquiring more about the repair he brought out the person that was using the truck.  That person revealed that the truck had been scrapped from front to rear fender on left side while taking a curve.  After considering I chose to look at something different.  [redacted] showed us a deep ruby red truck that we test drove decided to come back on Monday to buy.  We returned on Monday, saw the ruby red truck but then saw the dark gray truck on the showroom.  When negotiating the price of the ruby red we looked at the dark gray one again and asked for the price. He quoted a price withleather.  I asked if it had navigation, he told me no so it was a no buy because it needed navigation.  He said it could be installed.  We started negotiating the price.  This was not a vehicle that I drove up to Austin to purchase.  Had I not make an on-the-spot decision to purchase at the time I would have purchased a 2014 LTZ that already comes with the features I wanted. That’s when the salesman experience should kick in and provided the other options.  However, after reviewing the figures [redacted] sent I accepted the deal and completed the transactions with the financing institution.  After numerous times of calling [redacted] to arrange for the leather and nav install was it completed.  During the entire time [redacted] never told me that the navigation system would not be like factory. Had he make any inclination that the system would not operate like a factory installed one I would have asked for details and I'm sure I would not haveagreed to this purchase.  I do not believe it is unreasonable to expect a system purchased at the Chevy dealer to operate as a factory installed product.  [redacted] added that the nav would have a lower tax rate and warrantied by any chevy dealer because it's being purchased at the dealer.  I have posed the scenario to several friends and family and it is their expectation also that one should get factory spec when purchasing from Chevy.  The installed system is not much better than a smart phone navigation that one could use with voice commands.  I expressed this to [redacted] immediately upon him showing me the system nstalled on 21 Feb.  He said he would look into the leather and navigation situation and call me but that the nav system does not have voice command and cannot be used with the steering wheel.  But, he said he'd talk with the manager, but I didn't hear from him until 27 Feb after leaving voice messages on Mr[redacted]'s machine.  Again, [redacted] never disclosed that the navigation system was not like factory.  I'm extremely disappointed that [redacted] is saying that he explained functions of the system being installed.  The only conversation of the navigation system was that it would be installed and it's included in the chevy warranty along with the other dealer/factory installations, i.e. leather, tint, bed liner, etc.   I still believe that your dealer should honor the purchase of a vehicle with a navigation system that operates with the Chevy MyLinks as factory specs.Sir, I called the number you made available but was not able to reach you; I left a voice mail.Very Respectfully, [redacted]###-###-####

Dear Ms. [redacted],Thank you for your feedback. It is never our intent to disappoint our guests and I appreciate you letting us know about your experience.  I have reviewed the details with our service department personnel to address your concerns and to take appropriate action so this does not...

happen in the future.  Please let me know if there is anything else I can do to help restore your confidence in Henna Chevrolet.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr [redacted],Thank you for your feedback.  I visited with [redacted]h again regarding the navigation system.  [redacted] is one of our most thorough salespeople and feels strongly that he fully explained the different functionality to you before the installation.  I understand this is not what you prefer to own, which is why we are happy to replace it with a system of your choice, where all you pay is cost difference less the $100 additional credit.  The leather installer will also replace the leather to better match the shade you want.  Please let me know if this is not the case.This was a big purchase for you and I can understand your preference to have purchased a vehicle that had not been a demo.  I would speculate that the discounts we offered you were the reason you traveled to Austin to purchase it.  We appreciate your business and I am available at ###-###-#### if there is anything else I can do to be of service.Sincerely,[redacted]

Dear Mr. [redacted],Thank you for your feedback.  I am sorry to hear that you have had mechanical issues with your truck.  It is never our intent to mislead or misrepresent anything to our guests.  In speaking with [redacted], he told me that you live a long way from Austin that that you...

had already driven an unusually high number of miles.  When you combine that amount of use with current payment delinquency, it makes trading anyone out of a vehicle very difficult.  This is especially true without a significant amount of down payment.  I would encourage you to have the mechanical issues diagnosed and repaired by a qualified facility and to explore trading once the loan balance has been paid down.  We appreciate your business.Sincerely,[redacted]