Henri's Bridal

Henri's still stands by it's policy and will not issue the customer a refund in any wayHenri's is a customer service based company, but has policies in place that are made very clear to every customer.? ? Thank you, [redacted] ? General Manager

I do not feel that this is satisfactory to my request I feel that the company sold me a dress that was faulty and the problem we had with the dress was not something that we would have been able to know was wrong with it when we picked it up I am not sure what they think we should have done, should we have waited to pick up the dress the day before the prom so they were sure that we did not do anything to the dress It was a prom dress, no girl is going to wear a prom dress before the prom, it hung in my daughters room till the day of the prom, At which time she put the dress on right before going to the Prom, did not even make it to the prom before the dress basically fell apart Like I said before it is the matter in which the dress was flawed that I am requesting a refund They can say that they tried to call me but I do not have any evidence of this and what about all the other times that I tried to call and speak with them and I kept being put off by say thing they were in meetings and they would call me backThis is poor customer service It makes me wonder if their policy is put into place because they know that they dress are not the quality that you are paying for and what they try to make everyone believe they are buying Regards, [redacted] ***

I am rejecting this response because: For all the reasons I have stated in my past emails.? I feel as if I was sold a? dress that had a defect, the problem we had with the dress was not something we could have known when we picked up the dress and it was not until the dress was worn that the defect came out.? I therefore will not accept that they are not will to do anything to rectify the situation Regards, [redacted] ***

The customer, [redacted] , purchased a wedding gown from Henri's Cloud Nine on April 8, [redacted] , mother of the customer, called on Saturday, July 29, and requested her money backOur sales policy, is all sales are final, no refunds, returns or exchanges and Henri's has provided a copy of the signed sales agreementHenri's gave an option to forfeit the $down payment towards the dress, however the customer refused and claimed she was going to get her money back, "one way or another"Henri's sticks to our sales policy and [redacted] agreed to purchase the dress and Henri's has proof of the documents. Henri's takes pride in excellent customer service, however our sales policy is something that we make very clear to every customer at the time of purchase. If there are any questions regarding this complaint, please refer them to Joshua V [redacted] . Thank you, Joshua V [redacted] General ManagerHenri' Cloud Nine###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First and foremost I do agree that there is a valid contract However we have a situation that we will be unable to use the dress at this time and do not know when the dress would be needed The dress is a sample not one that was ordered and fit for my daughter specifically so the business can put it back into it's inventory and sell it Second the treatment I received was out of line The general manager threaten to sue me for slander and I am not slandering the business I am trying to resolve this in a professional manner He basically called me out of my name and other words I choose not to disclose as it is not appropriateI am asking that the business step outside of their standard business practice and make an exception due to the circumstances that we need to cancel the agreement and to do the right thing and refund my money Regards, [redacted]

I do not feel that this is satisfactory to my request. I feel that the company sold me a dress that was faulty and the problem we had with the dress was not something that we would have been able to know was wrong with it when we picked it up. I am not sure what they think we should have done, should we have waited to pick up the dress the day before the prom so they were sure that we did not do anything to the dress. It was a prom dress, no girl is going to wear a prom dress before the prom, it hung in my daughters room till the day of the prom, At which time she put the dress on right before going to the Prom, did not even make it to the prom before the dress basically fell apart. Like I said before it is the matter in which the dress was flawed that I am requesting a refund. They can say that they tried to call me but I do not have any evidence of this and what about all the other times that I tried to call and speak with them and I kept being put off by say thing they were in meetings and they would call me back. This is poor customer service. It makes me wonder if their policy is put into place because they know that they dress are not the quality that you are paying for and what they try to make everyone believe they are buying Regards, [redacted] ***

Shannon B*** purchased a prom dress with Henri's on February 25, and took the dress out of Henri's on March 22, After signing a delivery contract, which makes both parties understand that the customer is accepting merchandise in its current condition at this time, and if there are any
imperfections or issues with sold merchandise we correct them on site by one of our specially trained seamstressesShannon called in on April 24, and spoke to the *** manager regarding the zipper breaking and was told since having the dress in her possession since March 22, there was nothing we could do because we are not sure what has happened to this dress over the last monthShe called in again a week later and spoke to the general manager of the Henri's saying that she spoke to the *** manager and was not satisfied with her serviceThe general manager told her that he would speak to the *** manager regarding the situation to get more details on the conclusion of her decision and would get back with her within hours; understanding the outcome was probably going to stay the same, but wanted to cover all bases in attempt to provide good customer serviceThe general manager called the number given on April 28, at 7:and April 29, at 2:which was noted in her account after both attemptsAfter not having luck reaching the customer upon both attempts, the general manager referenced the customer's account to verify the phone number given at time of purchase which was the same. Henri's stands by their decision of no refunds, exchanges or returns in this situation as the dress was thoroughly inspected and signed for on March 22, by the customer

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe business gave me a full refund.
Regards,
*** ***

The customer is contacting the Revdex.com to drop this complaint.If there are any further actions we need to do, please contact Maria at ###-###-####.Thank you,Maria CerrezuelaStore ManagerHenri's Cloud NineSancus Blvd.Columbus, Ohio 43240###-###-####

The customer, *** ***, purchased a wedding gown from Henri's Cloud Nine on April 8, *** ***, mother of the customer, called on Saturday, July 29, and requested her money backOur sales policy, is all sales are final, no refunds, returns or exchanges and Henri's has
provided a copy of the signed sales agreementHenri's gave an option to forfeit the $down payment towards the dress, however the customer refused and claimed she was going to get her money back, "one way or another"Henri's sticks to our sales policy and *** agreed to purchase the dress and Henri's has proof of the documents. Henri's takes pride in excellent customer service, however our sales policy is something that we make very clear to every customer at the time of purchase. If there are any questions regarding this complaint, please refer them to Joshua V***. Thank you, Joshua V***General ManagerHenri' Cloud Nine###-###-####

Shannon B*** purchased a prom dress with Henri's on February 25, and took the dress out of Henri's on March 22, After signing a delivery contract, which makes both parties understand that the customer is accepting merchandise in its current condition at this time, and if there are any
imperfections or issues with sold merchandise we correct them on site by one of our specially trained seamstressesShannon called in on April 24, and spoke to the *** manager regarding the zipper breaking and was told since having the dress in her possession since March 22, there was nothing we could do because we are not sure what has happened to this dress over the last monthShe called in again a week later and spoke to the general manager of the Henri's saying that she spoke to the *** manager and was not satisfied with her serviceThe general manager told her that he would speak to the *** manager regarding the situation to get more details on the conclusion of her decision and would get back with her within hours; understanding the outcome was probably going to stay the same, but wanted to cover all bases in attempt to provide good customer serviceThe general manager called the number given on April 28, at 7:and April 29, at 2:which was noted in her account after both attemptsAfter not having luck reaching the customer upon both attempts, the general manager referenced the customer's account to verify the phone number given at time of purchase which was the same. Henri's stands by their decision of no refunds, exchanges or returns in this situation as the dress was thoroughly inspected and signed for on March 22, by the customer.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: First and foremost I do agree that there is a valid contract However we have a situation that we will be unable to use the dress at this time and do not know when the dress would be needed The dress is a sample not one that was ordered and fit for my daughter specifically so the business can put it back into it's inventory and sell it Second the treatment I received was out of line The general manager threaten to sue me for slander and I am not slandering the business I am trying to resolve this in a professional manner He basically called me out of my name and other words I choose not to disclose as it is not appropriateI am asking that the business step outside of their standard business practice and make an exception due to the circumstances that we need to cancel the agreement and to do the right thing and refund my money
Regards,
*** ***

I am rejecting this response because: For all the reasons I have stated in my past emails. I feel as if I was sold a dress that had a defect, the problem we had with the dress was not something we could have known when we picked up the dress and it was not until the dress was worn that the defect came out. I therefore will not accept that they are not will to do anything to rectify the situation
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe business gave me a full refund.
Regards,
*** ***

I do not feel that this is satisfactory to my request. I feel that the company sold me a dress that was faulty and the problem we had with the dress was not something that we would have been able to know was wrong with it when we picked it up. I am not sure what they think we should have done, should we have waited to pick up the dress the day before the prom so they were sure that we did not do anything to the dress. It was a prom dress, no girl is going to wear a prom dress before the prom, it hung in my daughters room till the day of the prom, At which time she put the dress on right before going to the Prom, did not even make it to the prom before the dress basically fell apart. Like I said before it is the matter in which the dress was flawed that I am requesting a refund. They can say that they tried to call me but I do not have any evidence of this and what about all the other times that I tried to call and speak with them and I kept being put off by say thing they were in meetings and they would call me back. This is poor customer service. It makes me wonder if their policy is put into place because they know that they dress are not the quality that you are paying for and what they try to make everyone believe they are buying
Regards,
*** ***

Henri's still stands by it's policy and will not issue the customer a refund in any wayHenri's is a customer service based company, but has policies in place that are made very clear to every customer. Thank you,*** *** General Manager

On July 2nd 2015, *** *** placed an
order online for five online sale dressesIn an effort to deliver satisfactory
customer service for online and in store purchases, Henri’s Cloud Nine retains
possession of stock pieces in order to perform minor repair work to fix regular
“wear
and tear” that occurs while in storeOver the next week and a half the seamstresses
were working to repair the gowns as a shipping procedure to ensure high
quality satisfaction to every customer
On July 16th, *** *** called
Henri’s Cloud Nine *** to check the status of her dress orderLiz talked
to her when she first called the storeShe asked Liz why her dresses had not
been shipped out yet, and Liz explained to the shipping procedureMs
*** explained to Liz that she had an event on Saturday, July
18, 2015; however the event date she provided was August 17, Liz
apologized for any inconvenience this has caused her and stated again the
shipping procedure and the dresses are shipped according to the event dateMs
*** asked where she could find that on the websiteAt this point she
became frustrated, and Liz told her that if she continued to yell she could
speak with her store manager
, Samantha H*** addressed her concerns
Samantha apologized about the situation and re explained our shipping policy
and wanting to make sure her dresses were in good condition when arriving to
herMs*** said she understood and that she did not understand why it
was not stated on the website that the merchandise was shipped out according to
the event dateHenri’s Cloud Nine apologizes again for any inconvenience this
has caused, and appreciates her business and feedbackTo better serve our
customers, Henri’s takes any and all feedback into considerationSam
apologized multiple times, and told her if she needed anything else to call the
store and ask for Sam and she would be happy to assist herWhen Sam got off
the phone Ms***, she seemed to have calmed down and was happy all her
concerns were addressed
Sincerely,
Samantha H***
Henri’s Cloud Nine
*** *** ***

I do not feel that this is satisfactory to my request. I feel that the company sold me a dress that was faulty and the problem we had with the dress was not something that we would have been able to know was wrong with it when we picked it up. I am not sure what they think we should have done, should we have waited to pick up the dress the day before the prom so they were sure that we did not do anything to the dress. It was a prom dress, no girl is going to wear a prom dress before the prom, it hung in my daughters room till the day of the prom, At which time she put the dress on right before going to the Prom, did not even make it to the prom before the dress basically fell apart. Like I said before it is the matter in which the dress was flawed that I am requesting a refund. They can say that they tried to call me but I do not have any evidence of this and what about all the other times that I tried to call and speak with them and I kept being put off by say thing they were in meetings and they would call me back. This is poor customer service. It makes me wonder if their policy is put into place because they know that they dress are not the quality that you are paying for and what they try to make everyone believe they are buying
Regards,
*** ***

We provided a full refund to our customer on 11.13.17.

Henri's still stands by it's policy and will not issue the customer a refund in any wayHenri's is a customer service based company, but has policies in place that are made very clear to every customer. Thank you,*** *** General Manager