Henri's Bridal

The customer, *** ***, purchased a wedding gown from Henri's Cloud Nine on April 8, *** ***, mother of the customer, called on Saturday, July 29, and requested her money backOur sales policy, is all sales are final, no refunds, returns or exchanges and Henri's has
provided a copy of the signed sales agreementHenri's gave an option to forfeit the $down payment towards the dress, however the customer refused and claimed she was going to get her money back, "one way or another"Henri's sticks to our sales policy and *** agreed to purchase the dress and Henri's has proof of the documents. Henri's takes pride in excellent customer service, however our sales policy is something that we make very clear to every customer at the time of purchase. If there are any questions regarding this complaint, please refer them to Joshua V***. Thank you, Joshua V***General ManagerHenri' Cloud Nine###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: First and foremost I do agree that there is a valid contract However we have a situation that we will be unable to use the dress at this time and do not know when the dress would be needed The dress is a sample not one that was ordered and fit for my daughter specifically so the business can put it back into it's inventory and sell it Second the treatment I received was out of line The general manager threaten to sue me for slander and I am not slandering the business I am trying to resolve this in a professional manner He basically called me out of my name and other words I choose not to disclose as it is not appropriateI am asking that the business step outside of their standard business practice and make an exception due to the circumstances that we need to cancel the agreement and to do the right thing and refund my money
Regards,
*** ***

The customer is contacting the Revdex.com to drop this complaint.If there are any further actions we need to do, please contact Maria at ###-###-####.Thank you,Maria CerrezuelaStore ManagerHenri's Cloud NineSancus Blvd.Columbus, Ohio 43240###-###-####

I am rejecting this response because: For all the reasons I have stated in my past emails. I feel as if I was sold a dress that had a defect, the problem we had with the dress was not something we could have known when we picked up the dress and it was not until the dress was worn that the defect came out. I therefore will not accept that they are not will to do anything to rectify the situation
Regards,
*** ***

We provided a full refund to our customer on