Henry's Wrecker Service - Corporate Office & Central Dispatch

Dear [redacted] , Your vehicle was towed by request as abandoned which is in violation of the property rules and regulations We did not tow this vehicle without a request As stated in this complaint, that the tags, inspections and registration played no part in them contacting us to have the vehicle towed Additionally, we have no way of knowing the status of HOA dues being up to date or not These were not the reasons the tow was requestedThank you, Ted N***CMTO [redacted]

[redacted] , Please give me more information so I can investigate this situation furtherAlso, can you please email me a copy of the receipt you were given when you picked up the car to [redacted] @henryswrecker.comWhat was the name of the person who threatened physical violence to your son? Please describe his appearanceI will research this issue further as soon as I receive this informationThank you for your time, Ted N***

[redacted] , We will respond to any Fairfax County Consumer Affairs communicationsThank you and we appreciate the opportunity to work through this situation with youTed N [redacted] CMTO [redacted]

[redacted] As you can see you are in the stripped area of the parkingThe Management has told us in accordance with our agreement to tow any vehicle that is parking inside the striped areaThe picture of the truck parked next to you also shows that you could of parked completely in the space as the truck is on the line but not over itYou chose to park out of your space if you felt that space was to small then I would suggest that the next time you park in a different area if you are worried about getting a ding in your doorBut again we where told to strictly enforce this by Management Regards Fred S [redacted]

Thank you for the opportunity to serve youI have a couple of questions:
Do you have a receipt from your purchase at ***?
At what time did you park in the lot?
Thank you for the additional information
It will help me in evaluating your claimTed N***

[To assist us in bringing this
matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am answering the person's question, so as of right now this is neither an acceptance nor a rejection; there was simply no button for a simple responseMy last of VIN are *** and it is a *** ** ***I spoke w/ Ray on the phone, who continually interrupted me
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have contacted the requestor directly regarding his queryThe information he requested would have contained PII and it was not appropriate to include in a public response
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
We don't take receipts as we believe in being environmental-friendlyI can provide you with an excerpt from my credit card statement for the transactions that we used Credit Card for, I can also request the stores to pull out cash-based-receipts from their system, if possible, for the cash transactionsBut, really, I feel that all of this is ridiculousMy vehicle was towed unlawfully because of the fault of your company, the burden of proof should be on your company, as we were the victimsI feel outrageously victimized by the way you handle such issues.
I will try to procure the documents as per your request and present them to youHowever, I will report this whole incidence to the authorities, to prevent the victimization of innocent college students
Also, I would like to request Revdex.com to kindly advise us on the legal options available to deter the legal options available to fight and deter such unlawful, unethical and deceitful business practices of such towing companies.
Regards,
*** ***

Please be advised all evidence shows there was no hang tag displayed at the time your vehicle was towedThank you

*** *** As you can see you are in the stripped area of the parkingThe Management has told us in accordance with our agreement to tow any vehicle that is parking inside the striped areaThe picture of the truck parked next to you also shows that you could of parked completely in the
space as the truck is on the line but not over itYou chose to park out of your space if you felt that space was to small then I would suggest that the next time you park in a different area if you are worried about getting a ding in your doorBut again we where told to strictly enforce this by Management.
Regards
Fred S***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:My invoice # is ***I spoke with Angie and Kelvin
Regards,
*** ***

What is the make and model of your vehicle? Also what is the last numbers of your VIN?
What was the name of the man you spoke to at our company?
I will continue to look into this matter furtherThank you

Dear ***,
I apologize for the inconvenience this caused you
As you stated in your comments there was no valid permit displayed which did make this a valid tow As that is we are instructed to do by the property
ownersHowever, because of the unprofessional manner in which we handled this situation I am authorizing a full refund Our employee had a family emergency come up and we all know these things happen from time to time But the way we handled it as a company does not accurately portray the high level of professionalism we demand of ourselvesPlease contact me directly at ***@henryswrecker.com and I will initiate a refundThank you,
Ted N***
Chief Marketing Officer
Henry's Wrecker Service

Hi ***,
Please let me know when you know about the videoThanks
Ted

Service representatives were not clear on the phone about required documentation for vehicle pick upItems were missing from my car when I arrived less than hours after the accident, and nothing was done to rectify the problemThe agents at the front desk tried to be nice but told me I was wrong about what happened, although they were not present for the accident and subsequent eventsOverall, I feel like I was robbed--the items from my car and the $(you did not read that wrong) required to retrieve my car, after being told by multiple insurance agents that they could not believe that priceThis place was just the cherry on top of to one of the worst days of my life

Hi,
I am sorry for any inconvenience you may have experienced To help me gather more information to make a determination, please provide me with the name of the person helped you when you got to the lot As well as the times you were at the
lotThanks
Ted N***

*** ***,
We will respond to any Fairfax County Consumer Affairs communicationsThank you and we appreciate the opportunity to work through this situation with youTed N***
CMTO
***

Ted N***Attachments4:PM (minutes ago)
OK, here are the pictures
TedThanks,Ted N***Chief Marketing OfficerIT Director***www.henryswrecker.com

Hi ***,
I understand about the 'rejection' message - I know you don't have a choiceI am looking up the info in our system and will get right back to youThanks for the infoTed

Good Day,
(I am not sure who to address this to as the complaint refers to *** in the first person at the start but then refers to her in the third person later on)
We need more information in order to further investigate your
complaint:
It is stated that *** parked her car "to work" and was still on *** *** premises In which store at *** *** does she work or was a customer and what times was she there that day either as a customer or worker?
Why do you claim that it was *** that was seen leaving by "Henry's Wrecker Service"?
Thank you