Herb Connolly Chevrolet

I called because my brakes went out and I almost hit a wall! I called to get someone to fix it at herb Connley chevy and they told me appointment was a month away and to bring it in. I let them know I almost hit a wall and it is a Chevy recall I will not drive a vehicle that has unsafe brakes. They would not change appointment or give me a rental! for a brake issiue where I almost hit something. I asked them to put in writing and send me a statement saying that if the brakes failed and I caused bodily injury or property damage that they are responsible. They would not but expect me to drive a 64000 truck for a month without breaks at the holiday time. They told me to drive it in. I said again put in writing that it is ok that if I drive it and hit someone or drive through the showroom window, I am not responsible. they would not I told them they sent me the recall and they need to pick it up. They refused. I at this point hung up because they are clearly to stupid to understand what NO BRAKES means. Do not go to THIS DEALER THEY JUST DONT CARE about people's safety .. ZERO STARS they made me put in one star but ZERO

This rating is not necessarily against the service personnel but more so about my overall experience with getting the issue resolved at the dealership. This was the third time I have brought my vehicle in for the same issue. Repaired each time according to staff. The vehicle is new. Purchased brand new in June. I have never requested a rental or any other special accommodations. The first time I was told they had to connect the drain pipes from the Sun roof. A week later it was still leaking. Called for an appointment and was told they needed to order new drain pipes and that it would be 3 weeks. Brought the vehicle in 3 weeks later - and it was allegedly repaired with new drain pipes but the paperwork indicated they couldn’t find a leak and that the moisture was more than likely from the previous leak - even though it was over a month from the last time it was there. Fast forward to this visit - without my vehicle for over a week since I dropped it off last week - and I am told there was a crack in the drain pipe. I assume the same drain pipe that was just replaced during the prior visit? Or did I wait over three weeks for parts that were never installed? Regardless, during the first two visits the problem was not rectified. On the paperwork I received today I expressed my dismay that the issue wasn’t properly documented in the system. There was no mention of a cracked drain pipe. Just that they were replaced. I mentioned this to service rep hoping that it would be annotated but no such luck. Mind you I have been without my vehicle for almost a month - out of a seven month period (June - January). Not a good look for Chevrolet. I also asked if my oil change and tire rotation would be comped for my inconvenience. I was flatly told - “No” - you’re only allowed one free oil change. Now considering I have never once asked for a rental vehicle I thought just maybe an oil change and tire rotation would be a cheap way of getting out of 3 weeks worth of a car rental but apparently not. I did express to the service rep that I hoped this would be the last time the vehicle was in for a water leaking issue and added that if the vehicle did come back that I would not be looking to get the vehicle back for a fourth time. In my opinion a brand new $70k vehicle shouldn’t leak water especially after two prior trips to a CERTIFIED dealership for repair. Hopefully this review makes it to someone that cares at Herb Connolly Chevrolet. I am beyond disappointed with the level of service I have received up until now. If you’ve made it this far, I appreciate your time and attentiveness.

Respectfully,

Joe Ryan
2021 Chevrolet Suburban

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Unfortunately I won't ever accept the response of a company who has treated me so poorly, time and time againAt this time I am going to move forward with other means of mediation to resolve this claim Regards, [redacted]

Yea they was able to trade in the car for another one but the sales men where still trying to make me think nothing was wrong with the vehicle over all im satisfied thank you Revdex.com for you help

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hi, As I mentioned before, I did not buy the car thinking I would have to pay 100s of dollars within week of delivery$is not a small amount and in any case, one cannot sell a faulty product no matter the priceI have heard this arguments from the dealer again and again and is simply not relevant.If I go for a re-inspection today, it will be REJECTED due to the issue in the exhaust system, thus not allowing me to use it on the roads A properly working exhaust system is vimportant to maintain the quality of air in our environment and it would be irresponsible for anybody not to fix this issue in timeI request Revdex.com to help me get to a closure on this asap please without delays as the dealer seems to be sticking to the same narrative and not taking responsibility of the product sold Regards, [redacted]

Has [redacted] contacted you? It was my understanding the issue is actually the radiator.***

Ms [redacted] ,I'm sorry you are not satisfied with our reply I have correspondence from [redacted] with you confirming that we had arranged and were paying for a transport company to pick the vehicle up from you and bring it to us in Framingham to diagnose.It is my understanding and clearly communicated that you didn't want us to diagnose and repair the vehicle Again, I'm sorry you felt that way but I believe we did everything to try and satisfy you***

***,Have you brought the car in yet for us to check out? I will have my service manager contact you today for us to take a look. [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Regards, [redacted] at this point I feel this will need to be discussed in small claims court

You are entirely correct about the program and its parametersThe offer is contingent on a physical inspectionThe issue with your vehicle was the scratches that were found in the course of that inspectionThis required a re-entry of the details and adjustment of the offerPaint defects,
although cosmetic, are quite costly to address especially on high end vehicles such as yoursWe are disappointed that we couldn’t come to terms with you but we stand by our appraisal

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
If the "scratches" had been at all material, I would accept the business's re-appraisal of the car as valid. The fact is, as I went to great lengths to convey in my complaint, the so-called scratches are almost non-existent. They are comparable to the type of thing that I could find on one of their new cars that they have on their showroom floor. Their assertion that one or two minor, barely perceptible scratches justify a price reduction of nearly $4,is not credible. It was interesting that when they did their "appraisal", they didn't examine the interior of the car, didn't lift the hood, didn't start the engine, and didn't look at the underside. The guy went right to the hood of the car where he knew from experience he could find some minor scratch in any used car, regardless of how pristeen it had been maintained. It is so obvious to me that this is their method of operation. I don't accept their response and I will continue to pursue this claim against them.
Regards,
*** ***

This customer did not renew her registration when she got the renewal on the mail months prior expiration, when we went to register the car the registration had already expired as courtesy we paid for the renewal, the copies of paperwork and registration was mailed out to this lady the day of the
registration (Feb 2, 2017)

I'm so sorry. My in house marketing representative completely removed all information in our internal systems and notified our marketing company to remove you. Should be all good from here. *** ***

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I took possession of the vehicle to watch the end of November from November to January there no way that the brakes could possibly go in that vehicle if you replace the brakes prior to me taking possession of the vehicle.
I was I had spoken to a gentleman named *** a sales man in the service department he informed me that my vehicle was out of warranty due to the mileage was miles put on the vehicle from November to January which is in accurate I have the documentation from the date I took possession of the vehicle I also have the documentation when I returned the vehicle in January and the mileage does not add up to miles I would appreciate if the company will take responsibility for possibly document and that they corrected something prior to me taking possession of the vehicle and refund my money back to me .Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Unfortunately the response from the business is still not acceptableI spoke with the team more than a dozen times trying to sort out the situationI was misled time after time after time, and my level of trust in your dealership couldn't be any lowerYes, a tow truck was sent to pick up my vehicle - without my authorization, while I was on a plane nonethelessless - and there wasn't even a guarantee that you were going to fix the vehicle! I had already been told by several people at the dealership that based on the photographs sent, that it "didn't look like a safety issue" which I was told was the only way the vehicle was going to be repairedAny reputable dealer would've taken the vehicle back and repaired the damage, knowing full well that it was not disclosed at the time of sale, and there all along. On top of the extensive repairs I had to make to the underside of the vehicle, the brakes didn't pass inspection and they also had to be replaced - a cost of over $500. I have attached both a copy of the bill for the brakes, and the bill for the undercarriage damageI am seeking reimbursement for both repairs, and am more than willing to go through mediation and work on a settlement. I am appalled that it took almost six weeks for a business that supposedly cares about their customers to reply to a complaint of this natureThis cements my opinion of the dealership and the people representing itI hope that the right amount of care will be given to this concern, and that we can come to an agreement on this case instead of going to small claims court
Regards,
*** ***

I'm sorry to hear this. A simple reset of the codes wouldn't allow us to put an inspection sticker on the vehicle as the state machine would not allow it to pass. In the meantime I will research further

We were able to trade her into another vehicle this past weekend

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to...

complaint # [redacted].  
I spoke to the [redacted], the Used Car Manager (why it was him and not the General Manager is beyond me), multiple times about this request. Photos were sent, as well as an official assessment from the dealership that discovered the issue (it was brought to a MINI dealer close to me for regular, scheduled maintenance - which is when the issue was discovered). I tried many times to work with them regarding the fix, given that the car was "not safe to drive" and that it was three hours from the dealership of purchase. They insisted, time and time again that it was my responsibility to get the car to them so that they could "assess if it was a safety issue" - they are unwilling to accept the word of another dealership.  The issue was NOT the radiator, and the dealership of purchase is fully aware of that.  I have been in contact with the previous owner, who is working with my lawyer on a signed statement which addresses that the damage was there when the vehicle was traded into the dealership, and that it was not disclosed to me at the time of purchase.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Hi, As I mentioned before, I did not buy the car thinking I would have to pay 100s of dollars within 1 week of delivery. $10000 is not a small amount and in any case, one cannot sell a faulty product no matter the price. I have heard this arguments from the dealer again and again and is simply not relevant.If I go for a re-inspection today, it will be REJECTED due to the issue in the exhaust system, thus not allowing me to use it on the roads.  A properly working exhaust system is v. important to maintain the quality of air in our environment and it would be irresponsible for anybody not to fix this issue in time. I request Revdex.com to help me get to a closure on this asap please without delays as the dealer seems to be sticking to the same narrative and not taking responsibility of the product sold.
Regards,
[redacted]

We do sympathize with your situation but the basic used car warranty in Massachusetts is a 30 day/1,250 mile limit.