Herb Connolly Hyundai

We do apologize for the miscommunication. The repair to the windshield was done by [redacted] - as per their inspection, the chip did not require replacement of the windshield and was repaired instead. The other issues have been addressed and Mr. [redacted] spoke with the customer on...

07/18/2017.

I'm very sorry for what happened.  As you know we don't build the product, merely sell it.  As you put a 13 year old vehicle has many risks.  While we are a reputable dealer we do offer "value" vehicles as these because there is a demand for them.  Of course we offer new...

vehicles and certified pre-owned that come with a much more comprehensive check.  Of course these go back only a limited number of years.  I'm sorry you aren't happy with how [redacted] has tried to proceed.  Really all we can do is sell you another vehicle.  Try to give you a great value as we understand your predicament.  I'll work with [redacted] to do anything we can to try and put you in another vehicle.  [redacted]

We replaced the fuel filler tube on 4/21.   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Mr. [redacted],It is my understanding our service manager has reached out to you to arrange addressing the fuel fill up issue.  I'm not aware of a water leak issue.Adam

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello [redacted],Thank you for the additional information. In looking over the original note, it seems that the tax difference is $88.37 that you noted. Are we correct in that? We want you to be pleased with your new vehicle and it does seem that there were some assumptions made on both sides. Can we resolve this by refunding you $88.37?

Ms. [redacted], We have a fiduciary responsibility to the bank (lien holder) to have a representative of the company ensure a proper lien is documented hence the need for the $200.00 out of state runner fee.  Obviously if it was an in state registration we would do that here at no additional...

charge.  It is simply a pass through charge.  [redacted]

Hello [redacted],The refund has come back from the warranty company and the Finance Manager should be in contact with you directly to confirm some details so that we can get that over to your bank ASAP.Thanks