I have reviewed the account historyThe account was assigned to our office 11/20/and it appears we had mail returned from the address provided by the clientYesterday, 7/25/and approximately hour after the consumer authorized HP Sears to process a credit card for the balance of the
account our client confirmed the consumer had paid the bill on 4/19/2018.? This information was provided to our bookkeeping department and the credit card transaction was voidedThe process of voiding the transaction may take a day or two to accurately reflect on the consumers bank account but generally the consumer should already see a refund pendingPlease contact me directly if that is not the case.We have also agreed to remove this information from the consumer credit history which will be part of our end of month update to the credit bureaus.? *** ***General Manager###-###-####?
The consumer was informed yesterday that she had two payment arrangements and that is what caused the confusionWe also confirmed that all arrangements have been cancelledAdditionally, based on this complaint the consumer will not receive further communication from our company
? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12669825, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@hpsears.com
We have reviewed your complaint and contacted our clientAfter reviewing payments and adjustments they have asked us to adjust the
balance down to $They have also authorized us to accept $ as payment in full
Additionally, I have flagged the account to be deleted from your credit reportThis process will take to weeks to complete
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this respond but needs to be sent by US mail for may personal records and repair my credit reportAlso I need to know where to send the last $USD Brident or HP Sears account, thanks
Final Consumer Response /* (3000, 13, 2015/11/03) */
HP Sears collection office keeps reporting collection account to the credit report companies, even though they verify this was a mistake they did
SOUMAVA SEN DDS PC BRIDENT D Account: XXXXXXXXXX sent my information to this account saying I own them $but I asked them to verify this amount and they report to credit report companies this without verify balance was accurateBrident Dental collection office send me a letter showing this was a mistake and that I have zero balance and they said they requested HP Sears to return this account to them and clear my credit reportNow HP Sears is reporting again a balance of $as collection into my Transunion, Experian and Equifax credit report
Immediately repair this issue and send me a letter explaining why they still are reporting a $amount bill collection when creditor already sent them a zero balance on my account
Final Business Response /* (4000, 15, 2015/11/03) */
I have reviewed this and the previous complaintsThe current status of this account is cancelled back to our clientThis was done 10/6/The account will be removed from your credit history as part of this process please allow days for this to be completed
We have reviewed the dispute and have placed the account in dispute
status and will be reported as such to the credit bureausThe account
in question has a date of service 9/8/therefore the dates of
service are in the range of when you still resided in CaliforniaAs far
as our mailing
address,the open date, and how to interpret the information on your credit report the credit bureaus can provide
you with an explanation of their requirements and how accounts are
reported to themIf you would like to discuss this matter
please feel free to call our office and we can provide further details
as to the nature of this account
Initial Business Response /* (1000, 5, 2015/11/03) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hpsears.com
Mr*** the notes reflect that my representative explained how the interest has been calculated based on non payment since 7/10/If
you have further questions regarding interest please contact me directlyHowever, I do not want the interest to be an obstacle for paying the primary balance so I will insure that the interest is adjusted off your account leaving a balance of $ Please feel free to mail us a check with your reference # XXXXXXX
Should you have further questions please feel free to contact me
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a call from the companyThey offered to settle my account at the amount requestedI will be paying off my account now because of their prompt professionalism
I have reviewed the account historyThe account was assigned to our office 11/20/and it appears we had mail returned from the address provided by the clientYesterday, 7/25/and approximately hour after the consumer authorized HP Sears to process a credit card for the balance of the
account our client confirmed the consumer had paid the bill on 4/19/2018.? This information was provided to our bookkeeping department and the credit card transaction was voidedThe process of voiding the transaction may take a day or two to accurately reflect on the consumers bank account but generally the consumer should already see a refund pendingPlease contact me directly if that is not the case.We have also agreed to remove this information from the consumer credit history which will be part of our end of month update to the credit bureaus.? *** ***General Manager###-###-####?
The consumer was informed yesterday that she had two payment arrangements and that is what caused the confusionWe also confirmed that all arrangements have been cancelledAdditionally, based on this complaint the consumer will not receive further communication from our company
Please allow to business days for the credit bureaus to remove this matter from your credit
? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12669825, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@hpsears.com
We have reviewed your complaint and contacted our clientAfter reviewing payments and adjustments they have asked us to adjust the
balance down to $They have also authorized us to accept $ as payment in full
Additionally, I have flagged the account to be deleted from your credit reportThis process will take to weeks to complete
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this respond but needs to be sent by US mail for may personal records and repair my credit reportAlso I need to know where to send the last $USD Brident or HP Sears account, thanks
Final Consumer Response /* (3000, 13, 2015/11/03) */
HP Sears collection office keeps reporting collection account to the credit report companies, even though they verify this was a mistake they did
SOUMAVA SEN DDS PC BRIDENT D Account: XXXXXXXXXX sent my information to this account saying I own them $but I asked them to verify this amount and they report to credit report companies this without verify balance was accurateBrident Dental collection office send me a letter showing this was a mistake and that I have zero balance and they said they requested HP Sears to return this account to them and clear my credit reportNow HP Sears is reporting again a balance of $as collection into my Transunion, Experian and Equifax credit report
Immediately repair this issue and send me a letter explaining why they still are reporting a $amount bill collection when creditor already sent them a zero balance on my account
Final Business Response /* (4000, 15, 2015/11/03) */
I have reviewed this and the previous complaintsThe current status of this account is cancelled back to our clientThis was done 10/6/The account will be removed from your credit history as part of this process please allow days for this to be completed
I have left the consumer a message to return my callIn response to his request to discuss our company policies and procedures
We have reviewed the dispute and have placed the account in dispute
status and will be reported as such to the credit bureausThe account
in question has a date of service 9/8/therefore the dates of
service are in the range of when you still resided in CaliforniaAs far
as our mailing
address,the open date, and how to interpret the information on your credit report the credit bureaus can provide
you with an explanation of their requirements and how accounts are
reported to themIf you would like to discuss this matter
please feel free to call our office and we can provide further details
as to the nature of this account
Initial Business Response /* (1000, 5, 2015/11/03) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@hpsears.com
Mr*** the notes reflect that my representative explained how the interest has been calculated based on non payment since 7/10/If
you have further questions regarding interest please contact me directlyHowever, I do not want the interest to be an obstacle for paying the primary balance so I will insure that the interest is adjusted off your account leaving a balance of $ Please feel free to mail us a check with your reference # XXXXXXX
Should you have further questions please feel free to contact me
Initial Consumer Rebuttal /* (2000, 7, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a call from the companyThey offered to settle my account at the amount requestedI will be paying off my account now because of their prompt professionalism