Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: During my last phone conversation I was (again) told that it had been resolved I have been told this for several years now and so have significant reason to doubt this verbal "confirmation" My bank account shows no refund either current or pending, only the unauthorized charge I would like a written guarantee that this will not happen again next year This is more than one mistake It is so bad as to be predictable Every year I am assured that it will not happen again, and every year it does My bank has advised me to cancel my entire account and file fraud charges I would like to avoid that and simply have, in writing, a guarantee that this truly is resolved and what to do if it happens yet again next year As of right now, nothing about this issue has changed on my end at all and so I consider this complaint UNRESOLVED In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We've attempted to reach the customer directly to get a better understanding of the issue and resolution Supervisor Jaron W [redacted] at phone: ###-###-#### is expecting her return callWe look forward to hearing from her and resolving her issues
Scholastic has identified the check in question and it was used towards Reading Club orders of which Jessica Fuerstenberg has no association withWe are unsure as to how this situation came about but we have made the necessary steps to correct the situation Scholastic has refunded the payment back to Jessica Fuerstenberg at her home address( [redacted] )Additionally we apologized for the inconvenience this situation has caused [redacted] Thank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Scholastic did refund my money after numerous calls and a letter to their CEO. Sad that it took so many phone calls and that level of complaint to get them to do the right thing. Sincerely, . [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. After receiving contact information through this complaint, I was able to contact someone that resolved this problem.Thank you
Sincerely,
*** ***
We are very sorry there was an issue with the processing of the order and payment We've researched all transactions and have found the Paypal account had not been charged but there was an authorization pending We've cancelled the pending authorization and the funds should now be
available We never want to disappoint a customer and as an additional apology we have refunded the $that was spent on the books that were received
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Reached out to the customer by phone and extended our sincerest apologyLet the customer know we truly are sorry for her experience and appreciated the opportunity to restore her confidence in purchasing Provided the customer with a full refund and a gift of books
Spoke with *** and had her forward the email with broken link to me. I confirmed with her that we were able to remove her from all lists and apologized for the inconvenience of the unwanted email and the broken link
Manager Jeremy N*** reached out personally to the customer and confirmed the refund had been received He also provided all of his contact information if there is ever a problem in the future
We've attempted to reach the customer directly to get a better understanding of the issue and resolution Supervisor Jaron W*** at phone: ###-###-#### is expecting her return callWe look forward to hearing from her and resolving her issues
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We are very sorry your Scholastic Printables subscriptionwas not cancelled promptly and your classroom magazines didn’t arrive inperfect condition. Both subscriptionshave been cancelled and refunds for the Printables ($8.49) and magazines($48.87) have been processed No
othercharges will incur We strive to provide customer satisfaction and your experience has been shared with our trainingteam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you so muchscholastic made it right and
sent replacements
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Scholastic has identified the check in question and it was used towards Reading Club orders of which Jessica Fuerstenberg has no association withWe are unsure as to how this situation came about but we have made the necessary steps to correct the situation
Scholastic has refunded the
payment back to Jessica Fuerstenberg at her home address(***)Additionally we apologized for the inconvenience this situation has caused *** ***
Thank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI feel the the business went above and beyond to rectify the lapse in exemplary customer service and I am appreciative of their effort to restore my confidence in their company
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: During my last phone conversation I was (again) told that it had been resolved I have been told this for several years now and so have significant reason to doubt this verbal "confirmation" My bank account shows no refund either current or pending, only the unauthorized charge I would like a written guarantee that this will not happen again next year This is more than one mistake It is so bad as to be predictable Every year I am assured that it will not happen again, and every year it does My bank has advised me to cancel my entire account and file fraud charges I would like to avoid that and simply have, in writing, a guarantee that this truly is resolved and what to do if it happens yet again next year As of right now, nothing about this issue has changed on my end at all and so I consider this complaint UNRESOLVED In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We've attempted to reach the customer directly to get a better understanding of the issue and resolution Supervisor Jaron W [redacted] at phone: ###-###-#### is expecting her return callWe look forward to hearing from her and resolving her issues
Scholastic has identified the check in question and it was used towards Reading Club orders of which Jessica Fuerstenberg has no association withWe are unsure as to how this situation came about but we have made the necessary steps to correct the situation Scholastic has refunded the payment back to Jessica Fuerstenberg at her home address( [redacted] )Additionally we apologized for the inconvenience this situation has caused [redacted] Thank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Scholastic did refund my money after numerous calls and a letter to their CEO. Sad that it took so many phone calls and that level of complaint to get them to do the right thing. Sincerely, . [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. After receiving contact information through this complaint, I was able to contact someone that resolved this problem.Thank you
Sincerely,
*** ***
We are very sorry there was an issue with the processing of the order and payment We've researched all transactions and have found the Paypal account had not been charged but there was an authorization pending We've cancelled the pending authorization and the funds should now be
available We never want to disappoint a customer and as an additional apology we have refunded the $that was spent on the books that were received
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We've reached out to this customer directly and resolved the issue The customer has been refunded and the program cancellation confirmed
Reached out to the customer by phone and extended our sincerest apologyLet the customer know we truly are sorry for her experience and appreciated the opportunity to restore her confidence in purchasing Provided the customer with a full refund and a gift of books
Spoke with *** and had her forward the email with broken link to me. I confirmed with her that we were able to remove her from all lists and apologized for the inconvenience of the unwanted email and the broken link
Manager Jeremy N*** reached out personally to the customer and confirmed the refund had been received He also provided all of his contact information if there is ever a problem in the future
We've attempted to reach the customer directly to get a better understanding of the issue and resolution Supervisor Jaron W*** at phone: ###-###-#### is expecting her return callWe look forward to hearing from her and resolving her issues
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We are very sorry your Scholastic Printables subscriptionwas not cancelled promptly and your classroom magazines didn’t arrive inperfect condition. Both subscriptionshave been cancelled and refunds for the Printables ($8.49) and magazines($48.87) have been processed No
othercharges will incur We strive to provide customer satisfaction and your experience has been shared with our trainingteam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you so muchscholastic made it right and
sent replacements
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Scholastic has identified the check in question and it was used towards Reading Club orders of which Jessica Fuerstenberg has no association withWe are unsure as to how this situation came about but we have made the necessary steps to correct the situation
Scholastic has refunded the
payment back to Jessica Fuerstenberg at her home address(***)Additionally we apologized for the inconvenience this situation has caused *** ***
Thank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI feel the the business went above and beyond to rectify the lapse in exemplary customer service and I am appreciative of their effort to restore my confidence in their company
Sincerely,
*** ***