Herff Jones

What a miserable experience! I don't undertand why such a simple order and box should take that long to ship. I placed my order on/about March 3rd (when credit card was charged.) My announcements arrived after I had already left on vacation... AFTER April 6th... more than a FULL MONTH after they were ordered... which prohibited me from getting my announcements out until after the graduation ceremony was already passed. In addition... Wow! What an ugly, plain pathetic looking announcement. What a ridiculous amount of money for such a lame looking announcement. It looked like my 3rd grader printed it. No embossing - nothing special. I spent $262 on 25 announcments (only needed 10) and a cap and gown! REALLY? Highway robbery. At least if they are going to charge me a fortune, the least they can do is provide an annoucement that doesn't look like my 3rd grader printed it. The text and font choices were incredibly plain and very generic looking. If I'd known this is actually what I'd be getting, I would have printed my own or ordered them through a separate site. A college degree is a big accomplishment. The graduation announcement should have at least a feel of professionalism and class. What a disappointment. I was embarassed to send them out. My son's high school annoucement was much more polished, sophisticated, and classy looking than this miserable piece. What a waste of money. Look closely before you purchase. You'll probably want to save yourself a ton of money and print your own.

My son ordered his cap and gown on April 4th from this company as instructed by his University. $113.34 is pretty pricey for a cap and gown, but that's what they charged for it. We went through his 05/26/22 college graduation without it. Repeated attempts to reach this company prior to graduation were impossible, my son held to infinity each time. I've personally called 3 times in attempt to get this issue resolved and still nothing. On the 1st call, (06/06/22) they gave me a case #145992 and promised a full refund and agreed to send the stole and cords that would have come with the gown (free of charge). Ten days go by with no refund or package so I call again on 06/16/22 and was told by a guy named Eugene it's "pending with our accounting department, and both pckg and refund will go out soon". A week later and still nothing. I waited on hold for at least 25 minutes only to have someone pick up the phone, then hang up. How is this company able to trick so many colleges to do business with them? This is absolutely UNACCEPTABLE!

Ordered Cap and Gown and announcements 2/2022. Check for 98.00 payable to Herff Jones. Received cap and gown but no announcements. Called and was told only paid for cap and gown. Sent copy of order sheet and canceled check. The only response would open a case. Case number 51630. Ended up ordering announcements from Walgreens. Would not recommend this company.

Ordered Cap and gown before cutoff date and they strung me along up to the date of graduation by continuing to state that I would receive items BEFORE Graduation date. Customer service is a joke. Basically, only have someone reading what you can read by checking status on-line, which only states they will fulfill your order "in progress." On top of trying to prepare for the biggest day of my life, I had to deal with not having my cap and gown to even participate. Not a good company to deal with, completely dissatisfied.

Ordered a high school class ring in January and credit card was charged. It is now the end of may with no update on the ring. Contacted local rep by email for status of order with no response. Contacted company and after 24 hours they called back to state that they were unable to make the ring and now want to know if I want it re-made or want a refund. I called back to request a refund and the customer service representative Lashon was terribly rude and condescending. No apology made and told me that I was rude for asking for a refund. She told me that all lines are recorded and I was yelling at her. I was on a speaker phone but there was no yelling. I asked her if she could have the guy I was working with call me back to confirm everything and she told me that she knew everything that was going on even though she never asked my name or order number then told me she was the supervisor and there was no need for him to contact me. I asked her why she was being so rude so she hung up on me. Now I have to call the credit card for a dispute. Very frustrating experience.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We will mail your $refund check 12/

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, if the refund check has not arrived at my address by January 15, I will recontact [redacted] and the Revdex.com to continue with this claimthank you Regards, [redacted]

We were so sorry to hear that Mrs*** was so unhappyWhile she ordered three-plus months after the in-school ordering deadline, we were happy to try to accommodate herUnfortunately, she was stressed by the time factor, which probably led to some of her angstOur mid level manager
stepped in to refund her money for the first order as that is out of the realm of responsibilities of the area sales representatives. We ordered the things she requested in her second order (custom announcements) and had those announcements and her other items that she wanted at the high school for more than a week before she picked them up. While it is our utmost desire to make every customer happy, during graduation season we need them to be somewhat patientOur desire is to make people happyThat is our number one goalThis is a partnership between Herff Jones and the parents of graduates to make their graduation a positive experience.As far as I know, she was credited in full for the first order for $(she merely had to return the unopened box)I will contact her to see if she has had her problem resolved to her satisfaction. Thanks for keeping us in the loop; thank you also for noting in your opening remarks that there are two sides to every storyWe think we have taken care of this customer - even in light of the fact that she ordered months after the December deadline. Thank you,*** *** ***Scholastic Sales RepresentativeHerff Jones*** * *** **Tempe, Az 85284Mobile: ###-###-####Fax: ###-###-####Email: [email protected]

We refunded Mrs*** - it seemed nothing we could do to make her happy after her initial complaintWe have no control over the company refunds - for her online orderWe provided her with the items she requested - this was verified by the school officialsWe want all customers to be happy so we ended up giving her cash back towards the order that she said she never gotWe hope her son had a great graduation, and that she can rest a little easier now

Revdex.com: I have not had by issues resolved I have never received credit for the returned and cancelled order >dollars My son did get a cap and gown size Xsmall when I clearly ordered XL Less than a week until graduation On the order I placed per Mr*** advise, I have the customer copy Charged about $and never received the thank you notes, the sling bag.tshirt or dog tag So for well over $I have some announcements and cheap picture frame and a many size too small cap and gown and less than a week before grad They have given me the run a round, misdirection, and lied about how long I have taken to pick thing ups And this is how you say things are resolved I posted a not resolved with you So how did you come to the conclusion that this was resolved Bottom line they still owe me A Lot of money and quite a few missing items What do you say? *** *

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved. However, if the refund check has not arrived at my address by January 15, 2015 I will recontact [redacted] and the Revdex.com to continue with this claim. thank you.
Regards,
[redacted]

We will mail your $50 refund check 12/23.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if...

it does, will consider this complaint resolved.
Regards,
[redacted]

Company's response below with Attachment. From: [redacted]>Date: Wed, Mar 18, 2015 at 11:42 AMSubject: RE: [redacted] # [redacted]To: [redacted]Please see the attached copy of the letter that was sent...

to the customer pertaining to her graduation order.  We do not accept checks as final payment on graduation orders and class rings.  In the event that someone pays with a check they are advised that we have to hold the merchandise for two weeks until the check has cleared.  This was explained to the customer’s son when he came into the office to pay his balance and was told that he could pay with a credit card if he wanted to receive his ring that day. He has since received his ring after it cleared the bank and will be able to pick up the rest of his graduation supplies at the school on the scheduled delivery date. If you have any further questions, please contact our office at ([redacted]. Respectfully, [redacted]

Customer has been refunded in full and is satisfied.

We refunded Mrs. [redacted] - it seemed nothing we could do to make her happy after her initial complaint. We have no control over the company refunds - for her online order. We provided her with the items she requested - this was verified by the school officials. We want all customers to be happy so we ended up giving her cash back towards the order that she said she never got. We hope her son had a great graduation, and that she can rest a little easier now.

Revdex.com:  I have not had by issues resolved.  I have never received credit for the returned and cancelled order.  >150 dollars.   My son did get a cap and gown size Xsmall when I clearly ordered XL.  Less than a week until graduation.  On the order I placed per Mr. [redacted] advise, I have the customer copy.  Charged about $198 and never received the thank you notes, the sling bag.tshirt or dog tag.  So for well over $300 I have some announcements and cheap picture frame and a many size too small cap and gown and less than a week before grad.  They have given me the run a round, misdirection, and lied about how long I have taken to pick thing ups.  And this is how you say things are resolved.  I posted a not resolved with you.  So how did you come to the conclusion that this was resolved.   Bottom line they still owe me A Lot of money and quite a few missing items.  What do you say?  [redacted]

We were so sorry to hear that Mrs. [redacted] was so unhappy. While she ordered three-plus months after the in-school ordering deadline, we were happy to try to accommodate her. Unfortunately, she was stressed by the time factor, which probably led to some of her angst. Our mid level manager...

stepped in to refund her money for the first order as that is out of the realm of responsibilities of the area sales representatives. We ordered the things she requested in her second order (custom announcements) and had those announcements and her other items that she wanted at the high school for more than a week before she picked them up. While it is our utmost desire to make every customer happy, during graduation season we need them to be somewhat patient. Our desire is to make people happy. That is our number one goal. This is a partnership between Herff Jones and the parents of graduates to make their graduation a positive experience.As far as I know, she was credited in full for the first order for $152.68. (she merely had to return the unopened box). I will contact her to see if she has had her problem resolved to her satisfaction. Thanks for keeping us in the loop; thank you also for noting in your opening remarks that there are two sides to every story. We think we have taken care of this customer - even in light of the fact that she ordered months after the December 31 deadline. Thank you,[redacted]Scholastic Sales RepresentativeHerff Jones[redacted]Tempe, Az 85284Mobile: ###-###-####Fax: ###-###-####Email: [email protected]

Review: Hello my daughter is a senior at [redacted] in [redacted]. Their graduation is on Sat May 21st, and as of today May 5th we have still not received the graduation products we have ordered to include cap and gown and annoncements. When I contacted the company the rep laughed at the situation and told me that I was over reacting to get over it and that the students would receive the items about a week before graduation. This is very unacceptable. These students need these items well before then. He said there was a issue in the factory. When I ask him what kind of compensation they were willing to give us he said nothing just laughed at me. Them when I ask for his bosses number he laughed at me again but finally gave it to me but I have had no response from him either. This is very upsetting not only to me but to my daughter this is her senior year and a once in a life time event.Desired Settlement: I do not want a refund and go somewhere else it is to late now, but I do feel like they owe me and my daughter some type of compensation or give some of the money back. We should no where be charged full price for these items.

Business

Response:

We have delivered all the senior products to [redacted] and hopefully Ms. [redacted] has had her student pick them up. We are very sorry for the delay. As she stated she wants all the products and I assume that they picked them up. We would be very happy to compensate her for the graduation announcements that she has purchased. If she will go to our corporate website which is [redacted] she will get a refund on all of the graduation announcements that she ordered. It is a very simple procedure and it states that a check will be mailed out within 7-10 business days. I hope this will work for her, as she will keep all of the products that she ordered and will get a refund on the graduation announcements. Thank you. Joe Assaid, Herff Jones

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,