Herff Jones

Review: On Nov 4, 2013 I made a payment in the amount of 50.00 by [redacted] ending in [redacted] to [redacted] on a class ring that had been ordered by my niece [redacted] who was attending [redacted] High School, graduated on June 6, 2014. [redacted]'s father, [redacted] had paid a deposit in the amount of 80.00 to have the ring made. Between the time he paid the deposit and the time that I made my payment no other transactions had been made on the account. The remaining balance on the ring after my 50.00 payment was 394.95. By the end of March no other payments had been made. I found this out by calling the company and was informed that no other payments had been made and the ring had been sent back to the factory and unmade. However, I had until May 1, 2014 to pay the balance and have it remade and shipped to [redacted] to wear for graduation. By the middle of May 2014 I knew this was not going to happen so I called [redacted] and requested a refund for my payment, the deposit was non-refundable. By June 15, 2014 no refund had been forthcoming by mail or electronic means, so I called the company and recieved no reply. From June 15, 2014 until late Septmeber 2014 I made 20 plus phone calls, sometimes multiple times in a day, at all hours and on all days of the week. I finally went to the building that the company is located in on a Saturday in the beginning of October 2014, of course it was closed. Then I returned the following week on Tuesday, I believe, and spoke with a woman in the shop. She took my information and said that [redacted] should be doing the refund. I asked if I could expect it in my bank by the no later than the end of October 2014. She said she believed so. It is now Novemeber 19, 2014 and I still have not recieved my refund. I went back to the shop the first or second Thursday of Novemeber and found no one on the property and the building locked up. I think I have been more than patient and gone out of my trying to be polite and friendly in this matter. Now I just want my 50.00 refund.Desired Settlement: I would like the 50.00 credited back to my [redacted] account/bank account by the end of Novemeber 2014. A letter of apology would be a nice touch.

Business

Response:

We will mail your $50 refund check 12/23.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, if the refund check has not arrived at my address by January 15, 2015 I will recontact [redacted] and the Revdex.com to continue with this claim. thank you.

Regards,

Review: I would like to express to you company how absolutely furious I am with the lack of communication and poor customer service.

#1. My daughters ring was made incorrectly.

#2. Contacting a person to discuss it was near impossible.

#3. Until I faxed a letter demanding a phone call, I finally heard back from them

#4. I was told by ray potlongo via email, to return the ring and upon receipt a full refund would be issued.

#5. The ring was returned. It was receieved on thursday, 04/02/2015 at 11:45 a.M. Via ups (which I paid for)

#6. After not receiving the refund, I spoke with corie and she stated that she would personally mail the payment out. That was 4/15/15.

It is now 4/22/15 and I have not yet received my refund. I feel that I have been given the run around. My daughters dream of having her class ring was ruined! The money that was supposed to be returned to me in the beginnning of this month, yet there is no check in hand.

I just spoke with corie and demanded that she have a replacement check issued and fed ex to me stat. I feel the wait has been extremely long and I have been patient enough. Trying to speak to an actual person over the phone is near impossible. Reaching a corporate office, is just as difficult.

I have emailed customer service and of course have not heard back from them. Its a shame when working class people are taken for a ride. This is almost $400 and I just dont have that kind of money to mind it sitting in limbo. Help, please.Desired settlement: I have been waiting for this refund. It should have been mailed no later than the day the ring was received. (4/2/15) I want my refund sent overnight, fed ex and a tracking number so that I can verify that the refund is on its way. I need my money now. 20+ days is too long.

Business

response:

customer has been refunded in full and is satisfied.

Consumer

response:

I have reviewed the response made by the business in reference to complaint id [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,