Heritage Builders

Attached is a list of the propane bills/payments made for the property at [redacted], [redacted], NY for your file.   I included the amount I actually billed [redacted] next to the amount that was billed to us.  I actually only requested them to pay 1/2 of the total amount billed. Also attached is a copy of the signed lease renewal agreement for rental year 2016-2017. Regards, Maureen Ronsval  Heritage Park Town Homes, Inc.

Revdex.com spoke to Maureen at business and the following was relayed: Due to my husband being in a serious accident, our office manager was put in charge and she did not bill them for the propane. Even though they were not billed properly, they are still responsible for the propane which is stated in...

their lease and signed. The propane is for their heat and heat water. I gave the former tenant a copy of the list of all the propane bills, which totaled $2,534.29 which averages out to be $98 a month. I offered to split the cost for not billing properly and charged them $1,267.15 for the propane. The charge of $56 is for the solid waste fee which is also in their lease and is an annual charge for which they previously paid the first year.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Enclosed is documentation for our complaint against Heritage Park Town Houses owned by Ron and Maureen Ronsvalle. After making phone calls to try and rectify the issue of our security deposit and propane charges, Maureen sends us the letter marked #1. We signed a lease with Heritage Park Town House on Apr. 11, 2015. When this lease was still 9 months from being up we receive a lease renewal agreement marked #2. In the 2nd paragraph in bold type it states that we are required to come by the office and sign a new lease. If you ask them to produce this document they cannot because when I went to the office I was told by Dawn, the office manager, I didn't need to sign one. Technically there wasn't an agreement to pay the utilities for the 2nd year lease or the solid waste fee for that matter. In the 2nd paragraph of the document labeled #1 she tries to explain the propane usage -- good luck trying to figure out that explanation. Compared to document #3 where on page 2 she has listed under the heading "Propane" what is suppose to  be our usage. This is just an undocumented (no meter readings enclosed) list of what they claim is propane usage in various monthly grouping that make no sense. Are we suppose to believe this when they don't even seem to know how to do simple math. If you look back at paragraph 2 on document# 1 and multiple 26 (the number  of months we rented from Heritage) times $98 it doesn't equal $2534.29. It equals $2548.00! The way they run their business is sloppy, they employ incompetent people and don't do their own bookkeeping audits. It is not our fault that they did not bill us monthly as they said they would. We were counting on the security deposit refund to help cover the high cost of moving. They need to learn from their mistakes and refund the remainder of our security deposit of $1323.15. Document #4 is what they claim as the final invoice. Document # 5 is my e-mail response to them after receiving document #1. Finally, let me say that Maureen will stoop to anything to make you feel sorry or blame her staff for her mistakes. She said in her Revdex.com response that her husband turned everything over to the office manager because her husband was in an accident. Well, he was in an accident several years ago - this did not happen recently. Just imagine what a mess their business documentation must be after all these years. Thank you for taking the time to read all this. I look forward to hearing from you and the Revdex.com. Sincerely, [redacted]                It is still our contention that since Heritage Park Town Homes, Inc. does not know how to run their  business we should not have to pay for their ineptitude. We demand the reminder of our security deposit in the amount of $1323.15. Maybe they will learn from this lesson and run a tighter ship using best business practices such as regular financial audits.