Heritage-Crystal Clean

We have responded by issuing a full credit to the complainants account There should be no further issues pending

Initial Business Response / [redacted] (1000, 5, 2014/06/02) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Revdex.com; Please supply tyhe name of the company that has a complaint I am unable to find any customer under the name and address supplied [redacted] Divisional Vice President Sales Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) They know my company name as I have received correspondence from themPlease see the attachment belowThank You Final Business Response / [redacted] (4000, 13, 2014/06/20) */ We believe that we acted in good faith in servicing Accent ShuttersWhen we went to Accent Shutters we were granted access to the facility by a company employee, directed by a company representative that there was waste to be picked up, where the waste was stored and then the company representative signed the work order/invoice and manifestIf the company representative was not authorized to sign he should have known that and not signed the invoiceOur reps visit over customers every day and there is no way for him to know on the first visit what Accent Shutters policies for signatures are and who is authorized to sign an invoiceHowever, we will credit this account the amount $to cover the disposal cost of the one drum of waste paint we picked up because it has already been processed and cannot be returned to Accent ShuttersAs for the other partial container of lacquer thinner, we do not know what you are talking about, as we only picked up one drum of paint waste at the time of service and there is no charge for another drum on the invoiceAdditionally, why would Accent Shutters bill us for a full drum when the drum was that they said was only partially full that we did not pick up or charge them for? This could have been avoided had Accent Shutters employees followed their company policies and not authorized the waste pick-up Final Consumer Response / [redacted] (4200, 11, 2014/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact that Heritage Crystal Clean came to our business and obtained an unauthorized signature from an employee doesn't justify their insistence that they performed a service for my company and should be compensatedThe very reason we notify all our vendors that our employees do not have authorization to sign any documents is because our employees don't always have all the necessary information they need to make a management decision, all our vendors are made aware of this prior to doing any business with our companyIn this case Heritage Crystal Clear deliberately circumvented our rules and in doing so they removed and disposed of a gallon drum of perfectly good lacquer paint which we use daily as our primary coat on our product and then charged us to remove it! (see their attached invoice of 5/10/13) Since they insist I pay them for removing my lacquer paint which I did not authorize them to remove, they will be receiving an invoice from my company for the replacement cost of the gallons of lacquer paint which I paid $per gallon for from Sherwin Williams for a total cost of $plus applicable tax This could have been avoided had Heritage Crystal Clean followed our direction and obtained an authorized signature, our management would never had allowed them remove anything from our premises

Initial Business Response /* (1000, 5, 2014/02/18) */
I have looked into the case cited above and found the following:
Heritage-Crystal Clean has dropped the *** in charges on the invoice ***
This means we will no longer be pursuing the payment
As of
today, *** we have no intent of doing so
As a result, we are hoping this brings this matter and case to a close.This file was closed by Heritage-Crystal Clean ***, after the customer's initial complaint
At that time we ceased efforts to collect any funds and officially closed his account
We have not been pursuing the money indicated *** in his current complaint and have no intention of doing so
Please inform me of any further information needed from Heritage-Crystal Clean regarding this case
***

We have responded by issuing a full credit to the complainants account.  There should be no further issues pending.

Initial Business Response /* (1000, 5, 2014/06/02) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Revdex.com;
Please supply tyhe name of the company that has a complaint.
I am unable to find any customer under the name and...

address supplied.
[redacted]
Divisional Vice President Sales
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They know my company name as I have received correspondence from them. Please see the attachment below. Thank You
Final Business Response /* (4000, 13, 2014/06/20) */
We believe that we acted in good faith in servicing Accent Shutters. When we went to Accent Shutters we were granted access to the facility by a company employee, directed by a company representative that there was waste to be picked up, where the waste was stored and then the company representative signed the work order/invoice and manifest. If the company representative was not authorized to sign he should have known that and not signed the invoice. Our reps visit over 15 customers every day and there is no way for him to know on the first visit what Accent Shutters policies for signatures are and who is authorized to sign an invoice. However, we will credit this account the amount $425.67 to cover the disposal cost of the one drum of waste paint we picked up because it has already been processed and cannot be returned to Accent Shutters. As for the other partial container of lacquer thinner, we do not know what you are talking about, as we only picked up one drum of paint waste at the time of service and there is no charge for another drum on the invoice. Additionally, why would Accent Shutters bill us for a full drum when the drum was that they said was only partially full that we did not pick up or charge them for?
This could have been avoided had Accent Shutters employees followed their company policies and not authorized the waste pick-up.
Final Consumer Response /* (4200, 11, 2014/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that Heritage Crystal Clean came to our business and obtained an unauthorized signature from an employee doesn't justify their insistence that they performed a service for my company and should be compensated. The very reason we notify all our vendors that our employees do not have authorization to sign any documents is because our employees don't always have all the necessary information they need to make a management decision, all our vendors are made aware of this prior to doing any business with our company. In this case Heritage Crystal Clear deliberately circumvented our rules and in doing so they removed and disposed of a 55 gallon drum of perfectly good lacquer paint which we use daily as our primary coat on our product and then charged us to remove it! (see their attached invoice of 5/10/13) Since they insist I pay them for removing my lacquer paint which I did not authorize them to remove, they will be receiving an invoice from my company for the replacement cost of the 55 gallons of lacquer paint which I paid $32.00 per gallon for from Sherwin Williams for a total cost of $1760.00 plus applicable tax.
This could have been avoided had Heritage Crystal Clean followed our direction and obtained an authorized signature, our management would never had allowed them remove anything from our premises.