Hi Tech Automotive

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.let me stop laughing---here is also a copy of email from MartyFrom: Marty [redacted] @royalunitedmortgage.com] Sent: Wednesday, December 10, 7:AMTo: [redacted] Subject: RE: Marty @ Royal United Mortgage Good Morning, After speaking with my supervisor, I was told that this would be taken care of Taking an inquiry off your credit report will not show up for 30-days, which we will be coming up to shortlyPlease let me make sure that there are no other issues and I will get back to you on this immediatelyI have been prompt with you before, and I will continue to do so.Regards, [redacted] ***

Royal United Mortgage takes all consumer comments very seriouslyWe apologize for the continued attempts to reach the customer to provide finance optionsOur staff is not made aware of previous attempts to reach the customerThe customer information will be removed from all solicitation on the next business dayRoyal does provide a response/ complaint portal on its website which directs comments to Royal's compliance departmentComments reflecting a lack of customer respect are investigated and addressedThis is the case with this customerRespectfully submitted, Royal United Mortgage LLC

Royal United Mortgage takes inquiries on credit very seriously because of the trust given to us by the consumerRoutinely Royal obtains approval to pull credit to provide financing optionsThat was the case in conversations with this borrower We apologize for the confusion but the two credit bureaus listed are one and the same companyWe apologize for the misunderstanding.Respectfully, Royal United Mortgage

Royal United Mortgage takes customer satisfaction very seriouslySo much so that we provide our customers with a complaint/ comment portal on our websiteThat portal goes directly to our Compliance department and is acted upon by our Vice President of ComplianceOften we will conduct follow up phone calls with individuals as a service/ courtesy to insure proper treatment and understanding but that policy typically does not happen when individuals request that we place them on do not callAlthough DNC response is required within days we typically take steps to remove individuals in a timely mannerIn this case be assured that this customer has been placed on DNC and has been remove from solicitationsRespectfully, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I believe I was mislead throughout the process Their policy and steps in which they do things are seriously flawedI would never believe that a company such as this would order a appraisal of a property, charge people for the an overcharged appraisal and THEN CHECK CREDITIBILITY OF PROPOSED BORROWER After which all you get in response is this is our policy and blah blah blah Makes no sense why you would do credit verification LAST I see I am not the first person they have done this too I didn't really think they would care that I wrote to the Revdex.com They are a rich company and can do whatever they want to a little person with no moneyIt doesn't surprise me at all BEWARE OF THIS COMPANY!!!!!!!!!Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Royal United Mortgage has removed this individual from its contact listNot further contact will occur with the customerThe process of reaching customers who apply online with our partners is extremely competitive and consumers will often receive multiple phone calls from multiple companiesWe respect each consumer's request to cease calling and quickly take the appropriate steps to comply, Respectfully, Royal United Mortgage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Donald *** I did contact mr [redacted] times on his cell phone I also talk to mr andrew [redacted] and he told me to talk to mr [redacted] superviserand stil to this day I have not recvied a phone call or email or letter telling me I was decindedi call mr [redacted] for monuth every dy and know retrun from him or any one from there compso I do not expet this don ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Royal United is unable to address this issue in great detail because it involves personal private informationBusiness and income activities are viewed and accepted differently by many mortgage investors and HUD when determining useable effective income and any subsequent reimbursementWe
have reviewed the activities of our loan advisors and underwriters who attempted to make this loan using both conventional and FHA financingFHA financing was considered and offered because it offered more loan to value options based on Mr***s circumstancesUnfortunately in the end we were unable to provide an approval because we could not obtain supporting business documentation required by FHA for Mr***s individual circumstanceIn regards to multiple unreturned phone calls we did discover that Mr*** was away from the office for an extended period for personal reasons but he did say he shows no attempts to reach him and in fact Mr*** had Mr***'s cell phone which was an acceptable means to reach him.Based on the investigation Royal United Mortgage acted in good faith and effort to obtain a mortgage loan for Mr***The expenses associated with the mortgage application were deemed earned by the separate third party Appraisal Management Company and once earned are not refundable by themRoyal United Mortgage retained no money or compensation in its effort to obtain a mortgage loan for Mr***Respectfully submitted, Royal United Mortgage LLC

Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX-XXXX
Contact Email: ***@hi-techautomotives.com
First of all I am very sorry to have found out of this
thru the Revdex.comWe have taken every step to eliminate/minimize this type of
misunderstandingI wish the customer would have voiced her concern right away and given us a chance to explain.I am very hurt by her accusation that we treat women any differentlyAs I stated when she first called, it would be wise to get a second opinion on a repair of this magnitude, not just throw out a price without a proper diagnosisAnd yes we charge for diagnosis! Personally I think that the " SHOCK " is why would someone even think that we we would not charge for our service! Do people think that my employees work for free? There always needs to be an open line of communication between customer and service providerI do not feel we did anything wrong, and would have gladly clairify any charges for diagnosis, IF ASKED! The notion of us seeing an "IGNORANT WOMAN " coming,is in it's self " RIDICULOUS" !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Royal United Mortgage takes all consumer comments very seriously. We apologize for the continued attempts to reach the customer to provide finance options. Our staff is not made aware of previous attempts to reach the customer. The customer information will be removed from all solicitation on the...

next business day. Royal does provide a response/ complaint portal on its website which directs comments to Royal's compliance department. Comments reflecting a lack of customer respect are investigated and addressed. This is the case with this customer. Respectfully submitted, Royal United Mortgage LLC.

Royal United Mortgage has removed this individual from its contact list. Not further contact will occur with the customer. The process of reaching customers who apply online with our partners is extremely competitive and consumers will often receive multiple phone calls from multiple companies. We...

respect each consumer's request to cease calling and quickly take the appropriate steps to comply, Respectfully, Royal United Mortgage

Thank you for the feedback.The compliance department’s opinion is the borrower misunderstood the impact ofthe information conveyed to the loan advisor in minute 12 of the initial phonecall, which subsequently led to the ordering of the appraisal. In order to release all the personal informationof your loan application in this public forum, we will need writtenauthorization from the borrower.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Royal United Mortgage takes inquiries on credit very seriously because of the trust given to us by the consumer. Routinely Royal obtains approval to pull credit to provide financing options. That was the case in conversations with this borrower.  We apologize for the confusion but the two...

credit bureaus listed are one and the same company. We apologize for the misunderstanding.Respectfully,  Royal United Mortgage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Donald [redacted]     I did contact mr [redacted] 5 times on his cell phone . I also talk to mr andrew [redacted] and he told me to talk to mr [redacted] superviser. and stil to this day I have not recvied a phone call or email or letter telling me I was decinded. I call mr [redacted] for 1 monuth every dy and know retrun  from him or any one from there comp. so I do not expet this don [redacted]