Hi Tide Pool & Spa Company

Case number: [redacted] Dear Revdex.com:We at Steiner Sports always strive to meet the needs of our customersIn this instance, they dealt with a person who is not affiliated with Steiner SportsThe item originally was mailed to the individuals home addressI have contacted the [redacted] 's and have emailed this information directly to themThey need to contact the person they were dealing with, but not Steiner Sports.Any questions, I may be reached on ###-###-####Thanks in advance,Peter C [redacted] Service Manager

Revdex.com: I have received my jersey and am satisfied with the product steiner provided to me Sincerely, [redacted]

We always try to meet the needs of our customersIn this case we did not have that specific item and the head of our auction group spoke with [redacted] earlier todayWe were able to work out a solution and this issue has been resolvedShould you need any further information I may be reached on ###-###-####Thanks in advance,Peter C [redacted] Service Manager

ID# [redacted] ***Dear Revdex.com:We certainly apologize there was confusion with this order( [redacted] ) We always strive to meet the needs of our customers and will fix the situation hereIt is my understanding that [redacted] spoke to Brooks C*** , JJ's boss who is now handling the situationWe will get the stick signed and get it picked up to do so once the athlete is back in New YorkThis should be toward the end of August We certainly appreciate your business and again apologize there was an issue hereShould you need to contact me directly, I may be reached on [redacted] .Thanks in advance,Peter C [redacted] Service Manager?

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received the baseball as of yet. [redacted] shows that the package was delivered though I have not received it. I opened up a lost package case with [redacted] and I'm awaiting their response. I realize this is not Steiners fault, but until I receive the ball I purchased and the gift cards that I was promised, this is not resolved. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Dear [redacted] ***: This sales order was [redacted] Unfortunately we did not get this baseballCertainly apologize that you were not contacted timely Obviously you were not chargedI believe you had spoken to [redacted] here at Steiner Sports who explained the situationI believe that he sent the case at no cost due to the issue with the ballI hope this was resolved to your satisfaction based upon the circumstancesIf you wish to call me regarding this issue, my direct number is ###-###-####We certainly apologize that we were not able to obtain this baseball Thanks In advance, Peter C [redacted] Service Manager Steiner Sports ###-###-####

[redacted] We at Steiner Sports always strive to meet the needs of our customers This was an unusual situation in that we did not originally get these items as we did not have a signing Ultimately we were able to get some product, but purchased the itemsI spoke to [redacted] last Friday 9/*/and reached a compromise with him and have placed an orderit will ship within the next day or soThe order is [redacted] We certainly appreciate [redacted] as a customer and look forward to working with him in the futureShould I need to be reached, please call me on ###-###-####Thanks in advance, Peter C [redacted] Service ManagerSteiner Sports###-###-####

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*** *** Dear Revdex.com: We at Steiner Sports always look to exceed our customers expectationsSteiner Sports initially resolved *** ***'s issue by sending him a baseball as agreed uponEvidently it was lost in shippingWe did not know that until we received this note.I spoke to *** *** earlier this week and explained thatWe have subsequently sent a replacement ball signature required that is due to be delivered todayI have sent *** *** the tracking number*** ***The new order is If there is any further questions, I may be reached directly at ###-###-####or by email at *** I have also followed up with an investigation with ***Sorry this ball was not originally delivered. Sincerely,Peter C***Service ManagerSteiner Sports###-###-####

Revdex.com:MrBrooks C*** did in fact reach out to me on this problemHe sent me a return label, and told me that I would receive a full refundOnce again I'm sorry it had to come to this, but I had to protect myself from being mislead
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I am not *** *** I have not participated in any promotions with Steiner Sports, nor have I ever received and/or used any gift cards They have the wrong person and/or wrong complaint This has absolutely nothing to do with me or my complaint In short no I do not accept this response.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so long as this is an authentic mlb certified autograph jersey with the Steiner authentication as wellOnce I receive this jersey, this matter will have been resolved to my satisfactionPlease send me the tracking number when you have had it shipped.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I accept the response and have sent back the items in question Until I receive the money, however, I wish for the complaint to remain open
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This response from the company is incorrectFor one, I do not have an issue with just one conversation I had I have an issue with conversations I had with your company, all specifically in the spirit of finding out all of the fine print that the company did not mention in any way, shape or form There would be no other reason to call twice before even placing any orders in the first place Your promotion's only original rule posted on the website was that the trawas limited to per person, per household, which in itself is confusing because the way the company defines this statement is different from the literal interpretation of the sentence There was absolutely nothing stating in the initial promotion that orders were limited to one card per transaction Once the gift cards were returned, the back of the gift card then said limit one per transaction, which was something your customer service representative MrZ*** conveniently left out of the first conversation This is why the second call was placed to the business Upon this conversation, MrZ*** again let me know that even though the gift cards said limit per transaction, of them could be used on any (one) transaction The rules to this promotion seem to change by the minute with this company, once the company realizes that it will likely lose money or reduce profit because of their own oversights when offering the promotion This is the first time I have had any correspondence or offer to even return the items associated with the (eight) gift cards If the company has records of what items were sent in with the exact gift cards I would like to see the list so that I can confirm my item I sent in and can confirm the items sent in by the other people who sent in trades for this promotion We would not want random items that are not the exact items that were sent in for the promotion The desired outcomes for this case is that my previous orders are honored and sent, or eight new gift cards are sent to replace the eight that have been voided However, if new gift cards are sent, I would need to be guaranteed that the gift cards would be accepted once redeemed on the website since that obviously is not a foregone conclusion This exact sentence is listed in the company's terms and conditions: "We reserve the right, at our sole discretion, to refuse or cancel any order for any reason" There seems to be a lot of gray area in this statement However, it does not state that the company may void legitimate gift cards and leave the customer with any amount of worthless plastic These gift cards were part of a trade in Eight people sent in items for this promotion We feel items have been stolen from us and we have been bait and switched to a much higher degree than what is acceptable We would like a legitimate solution and dont think that is asking too much
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***
*** ** ***Dear Revdex.com:We at Steiner Sports try to always meet the needs of our customersIn this case we ran a fun gift card promotion that stipulated card per order as well as card per person and householdIn this instance multiple card were entered on
different ordersSales orders*** and *** which had a different first name were cancelled. *** *** has spoken to multiple people here and I am sorry he had an issue with conversationThis promotion again stipulated card per order which was not followed. He was also not charged as there were only authorizations on these orders which have been voided. *** *** should check his account and contact his bank in that regardWe would be happy to return any cards or similar items he had sent in and he can contact us to do so I may be contacted on ###-###-#### with any questions. Sincerely,Peter C***Service ManagerSteiner Sports***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Feb**, 2016 Case #*** *** *** ** ***
Dear: Revdex.com: We at Steiner Sports always strive to meet the needs of our customers*** *** participated in a Cleveland Browns promotionWe received a great response and in fact are still distributing gift
cardsHis gift card for $has already been sent to himWe appreciate him participating and should he need his gift card number he can contact me directly at ###-###-####I would be happy to help himIf he has not used the gift card as yet, please do so and enjoy the shoppingPlease remember it is gift card per order.Thanks in advance,Peter C***Service ManagerSteiner Sports

Case number:[redacted]Dear Revdex.com:We at Steiner Sports always strive to meet the needs of our customers. In this instance, they dealt with a person who is not affiliated with Steiner Sports. The item originally was mailed to the individuals home address. I have contacted the [redacted]'s and...

have emailed this information directly to them. They need to contact the person they were dealing with, but not Steiner Sports.Any questions, I may be reached on ###-###-####Thanks in advance,Peter C[redacted]Service Manager

Case #[redacted]Sept. **,2015
[redacted]Dear Revdex.com:We at Steiner Sports always strive to meet the needs of the customer. We are sorry that he had an initial issue with the bat he received. Sales order-[redacted].  Mike K[redacted] has spoken to [redacted] regarding the Game used...

bats that he was sending. We were waiting for the bats to come in which they recently did. Apologize for the delay. The order for the bats is [redacted] and will be delivered next week. [redacted] appreciated the call and acknowledged this was a satisfactory solution as previously promised. We again apologize for the initial issue and anticipate this is now resolved. We certainly appreciate [redacted] auction order and hope to work with him in the future. Should you have any questions, please contact me directly at ###-###-####.Thanks in advance,Peter C[redacted]Service Manager?

[redacted]  We at Steiner Sports always strive to meet the needs of our customers.  This was an unusual situation in that we did not originally get these items as...

we did not have a signing.  Ultimately we were able to get some product, but purchased the items. I spoke to [redacted] last Friday 9/*/2017 and reached a compromise with him and have placed an order. it will ship within the next day or so. The order is [redacted] We certainly appreciate [redacted] as a customer and look forward to working with him in the future. Should I need to be reached, please call me on ###-###-####. Thanks in advance, Peter C[redacted]Service ManagerSteiner Sports###-###-####

Feb. 18, 2016 Case #1112733 Mr. Josh B. Ryan Dear: Revdex.com: We at Steiner Sports always strive to meet the needs of our customers. [redacted] participated in a  fun promotion that we ran in which we received a tremendous response. As part of the promotion...

each person who received a gift card could use 1 gift card per order and 1 gift card in total. In this instance, [redacted] created 4 orders [redacted] and [redacted]. He also used 2 gift cards per order.  As a result this violated the terms of the promotion thus the orders were cancelled. I am sorry there was an issue on the phone as well. We would be happy to return whatever was sent to us or something similar if it was for example a players card. I may be reached directly on ###-###-####. Thanks in advance,Peter C[redacted]Service Manager###-###-####