Hi Tide Pool & Spa Company

Hi [redacted],   We are once again sorry for all the issues you’ve had. We will be sending out a signed Mariano Rivera Yankees jersey to you within 2 weeks. Any issues, you can reach me directly at ###-###-####.   --Sean M[redacted] EVP, Steiner Sports ###-###-####

We always try to meet the needs of our customers. In this case we did not have that specific item and the head of our auction group spoke with [redacted] earlier today. We were able to work out a solution and this issue has been resolved. Should you need any further information I may be reached on...

###-###-####. Thanks in advance,Peter C[redacted]Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

there was  misunderstanding with respect to the resolution. I would still like to receive the item that I bid on and won, even though you don't currently have it in stock.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Feb. 26, 2016Case #[redacted] Dear Revdex.com: We at Steiner Sports always strive to meet the needs of our customers.  We have spoken to [redacted] to resolve his auction issues.  We sent a call tag under return number [redacted] to pick up 2 items so we can refund him. We also  will credit him for the auction fees. The refund total is $365.80. As soon as we receive the 2 items, we will get him refunded. The items are due back here on Monday 2/**, so he will see the refund next week. If any questions, please contact me at ###-###-####.Thanks in advance, Peter C[redacted]Service ManagerSteiner Sports

ID:-[redacted] Dear Revdex.com/ [redacted]: We certainly apologize that we have not been able to obtain Judge product or schedule a future signing to date. As a result we cancelled your order as we do not have the product. We have not charged you as...

we only do so when the product ships due to potential situations such as this. We did additionally provide a promotional code worth $25 which can be used on a future order. Should we have the product in the future, we can discuss any options at that point regarding the baseball. If you need to reach me my direct number is ###-###-####. Again I apologize for the situation with this order. Thanks in advance,Peter C[redacted]Service ManagerSteiner Sports

Dear [redacted]:   I am sorry you have had an issue with the Cleveland Browns QB promotion. If you sent in something a gift card should have been received. If you have the tracking number and proof of delivery that would help if it has not been resolved for you directly. It should have...

as this promotion was from over a year ago. If it has not been resolved please call me at ###-###-#### and I will get back to you. Again I apologize for your issue. Hopefully it is in the past.   Thanks in advance,   Peter C[redacted] Service Manager Steiner Sports ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The business has responded that they shipped out your jersey last Wednesday.  The tracking number is [redacted].

Revdex.com:
I have received my jersey and am satisfied with the product steiner provided to me
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have not received the baseball as of yet. [redacted] shows that the package was delivered though I have not received it.  I opened up a lost package case with [redacted] and I'm awaiting their response. I realize this is not Steiners fault, but until I receive the ball I purchased and  the gift cards that I was promised, this is not resolved. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted]:   This sales order was [redacted]. Unfortunately we did not get this baseball. Certainly apologize that you were not contacted timely.  Obviously you were not charged. I believe you had spoken to [redacted] here at Steiner Sports who explained the situation. I believe that he...

sent the case at no cost due to the issue with the ball. I hope this was resolved to your satisfaction based upon the circumstances. If you wish to call me regarding this issue,  my direct number is ###-###-####. We certainly apologize that we were not able to obtain this  baseball.   Thanks In advance,   Peter C[redacted] Service Manager Steiner Sports ###-###-####

ID#[redacted]Dear Revdex.com:We certainly apologize there was confusion with this order. ([redacted]) We always strive to meet the needs of our customers and will fix the situation here. It is my understanding that [redacted] spoke to Brooks C[redacted]...

, JJ's boss who is now handling the situation. We will get the stick signed and get it picked up to do so once the athlete is back in New York. This should be toward the end of August.  We certainly appreciate your business and again apologize there was an issue here. Should you need to contact me directly, I may be reached on [redacted].Thanks in advance,Peter C[redacted]Service Manager?