Hidden Hills Wallcovering And

I spoke with customer yesterday and explained that we would take care of they mechanical issues needed at this time free of chargeShe explained to me that she has another vehicle & can not afford to make the payments on this loanIf your communication with her indicates that she would like for us to take care of the mechanical repairs as we have offered to do, we will be happy to still honor themProvided it is in the near future, otherwise we may have already disposed of the vehicle Customer satisfaction is always our number one priorityWe are more than willing to make the repairs needed to help the customer Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern, Customer's finance' brought vehicle into our service department 03/06/& we replaced the batteryI spoke with her in the office, but she is not on the loan so I was limited to what I could discuss with herI asked her to have customer call meHe did call me the next day & expressed concern with several issues with the front endI advised customer to bring the vehicle in & we would check into all the issues he was concerned with & go from thereCustomer has not yet returned to our service department to follow upI called & left him a voice mailWe are still willing to look at the vehicle, customer just needs to bring it inThank you, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is not trueThe car store offered to fix one issueThe car has multiple issues, they only offered to fix the mass air flow sensor, which I have previously stated was fixed alreadyThe car continued to die, has multiple electrical problems, the harmonic balancer is broken as wellThe person I had spoken to said none of the above was covered under the warrenty and still wanted me to pay on the vehicle, when it still will not run Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]

I am so sorry. I thought that I had responded to this complaint. I spoke with the customer last week & determined that he never purchased a vehicle at The Car Store. He said that he did have a warranty from the lot where he purchased but it was no longer valid due to mileage. He said that he... would take care of the repairs himself. Please let me know if there is anything I can do to make this complaint show as resolved. I apologize again. -- Thanks, [redacted] ***

HelloI am responding to the complaint made by [redacted] Customer purchased a Crown Victoria on 09/01/On 09/15/he dropped the keys & a note in the night drop boxThe note stated that he was returning the vehicle & had no intention on coming back to retrieve itWe have made numerous attempts to reach the customer & have been unsuccessfulWe have not spoken with buyer since 09/14/We are willing to let customer sign a release from this debt but he will no respond to us - Thanks, [redacted] Customer Care Manager The Car Store###-###-####

To whom it may concern, I spoke with customer 07/21/He stated vehicle is having engine issuesHe stated that these issues have been present since purchase on 02/26/I went through [redacted] service history in detail with himWe have seen the vehicle here in our service department times since purchaseThe last time being 04/20/We have always taken care of any issues the vehicle came in forI offered to have the vehicle checked again in our service department to determine what the current issue isCustomer declined to make an appointment & advised me he would have an attorney call meI have not received a call from an attorneyI tried to reach the customer again to follow up & left a voice mailWe are still willing to set up a service appointment for [redacted] & have the vehicle checked

To whom it may concern, We have resolved the customers issue Please contact me with any questions

Vehicle was in service department yesterday, Wednesday 08/24/2016, and we replaced new tiresI called to follow up with customer this morning and he said that he is still having issue with blower motorI explained we would be happy to repair that issue as well but would need him to bring in when
we can have more time as they needed the vehicle back for work after tire repair yesterdayHe agreed to bring vehicle in this coming Monday at 10:for repairOnce we get that taken care of this issue should be resolvedThank you.*** ***Customer Relations Manager###-###-####

I have spoken with the CSC supervisor & she is taking action to remove any negative information from this customers credit report regarding our companyCSC/The Car Store should no longer show on the customers credit reportIf she has any further questions/concerns, she may contact me directly
& I will personally make sure that direct her to the person who is best able to help her.as always customer satisfaction is our number concernThank you. *** ***

2nd Revdex.com complaint: Forget the first oneIts been almost weeks and you haven't responded to itWhen I turned the car back in, the sensor on the dashboard that stays lit that the salesman said was for 'traction control' is ACTUALLY the TPMS (tire pressure monitoring system)The car
still got really crap gas mileage, despite having it looked at and being told by an outside mechanic that there was something in the fuel system causing the car to eat more gas than it should haveI got this car and picked up a second job, so that I could start paying off stuff on my credit report, and get my life in orderNow with this car guzzling gas, and god knows what else is wrong with it that the limited warranty WON'T cover, this car would no longer be affordableI have a creditor taking money out of my checking account to satisfy another debt, I've got a million other things I'm trying to settleI don't need to be worrying about this car too
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Desired Resolution:
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Desired Outcome:
No refund of whatever money I've paid them alreadyNo exchangeAll I am asking is that The Car Store consider NOT coming after me for the deficient balance after the car is sold at AuctionWith everything else I am trying to clean up, a balance owed to the car store would prove to be an even bigger burden on my life

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I will accept the relievement, as long as it is all erased from my records. Regards,*** ***

Vehicle is here at The Car StoreWe have had the vehicle checked in the service department & discovered that it needs a mass air flow sensorA mass air flow sensor will cause the vehicle to run poorly & dieIt is a very minor issue that we can correct for less than $I called customer
& left a message with a gentleman who answered the phoneWe are willing to make this repair for customer free of charge as a on-time goodwill repairThis repair is not covered under the month, unlimited mileage warranty
I will follow up once I have spoken with customerAs always we strive for customer satisfaction above all other things.
Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is not true. The car store offered to fix one issue. The car has multiple issues, they only offered to fix the mass air flow sensor, which I have previously stated was fixed already. The car continued to die, has multiple electrical problems, the harmonic balancer is broken as well. The person I had spoken to said none of the above was covered under the warrenty and still wanted me to pay on the vehicle, when it still will not run.
Regards,[redacted]

To whom it may concern,  I have been trying to reach customer & had been unsuccessful. Today I called & left her a voice mail including my cell phone number & she called me right back. I discussed the situation with her & asked if she is having any mechanical issues. She said...

that the vehicle shakes while driving. I explained that I would be more than happy to set her an appointment to have that checked out & corrected. She said that she has decided that the purchase price of the car is too much & the mileage is too high. I explained that the mileage & purchase price were made clear at the time of sale. I explained that she is in a contract with CSC finance that can not be altered. She purchased the vehicle 07/30/2016. My offer to have the service department check out & correct her mechanical issue is still good. If the customer would like to call me at anytime I can set her up with an appointment. Thank you, [redacted]Customer Care Manager[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
TTe mass air flow sensor was already replaced. Twice. Thus is not the issue since I have had a mechanic replace the mass air flow sensor.Regards,[redacted]

I am so sorry. I thought that I had responded to this complaint. I spoke with the customer last week & determined that he never purchased a vehicle at The Car Store. He said that he did have a warranty from the lot where he purchased but it was no longer valid due to mileage. He said that he...

would take care of the repairs himself. Please let me know if there is anything I can do to make this complaint show as resolved. I apologize again. -- Thanks, [redacted]

I spoke with customer yesterday and explained that we would take care of they mechanical issues needed at this time free of charge. She explained to me that she has another vehicle & can not afford to make the payments on this loan. If your communication with her indicates that she would like for us to take care of the mechanical repairs as we have offered to do, we will be happy to still honor them. Provided it is in the near future, otherwise we may have already disposed of the vehicle. 
Customer satisfaction is always our number one priority. We are more than willing to make the repairs needed to help the customer. 
Thank you.