Hidden Hills Wallcovering And

To whom it may concern,  I spoke with customer 07/21/2017. He stated vehicle is having engine issues. He stated that these issues have been present since purchase on 02/26/2016. I went through [redacted] service history in detail with him. We have seen the vehicle here in our service...

department 3 times since purchase. The last time being 04/20/2016. We have always taken care of any issues the vehicle came in for. I offered to have the vehicle checked again in our service department to determine what the current issue is. Customer declined to make an appointment & advised me he would have an attorney call me. I have not received a call from an attorney. I tried to reach the customer again to follow up & left a voice mail. We are still willing to set up a service appointment for [redacted] & have the vehicle checked.

Hello. I am responding to the complaint made by [redacted]. Customer purchased a 2009 Crown Victoria on 09/01/2015. On 09/15/2015 he dropped the keys & a note in the night drop box. The note stated that he was returning the vehicle & had no intention on coming back to retrieve it. We have made numerous attempts to reach the customer & have been unsuccessful. We have not spoken with buyer since 09/14/2015. We are willing to let customer sign a release from this debt but he will no respond to us.   -
Thanks, [redacted]
Customer Care Manager
The Car Store###-###-####

To whom it may concern,  Customer's finance' brought vehicle into our service department 03/06/2017 & we replaced the battery. I spoke with her in the office, but she is not on the loan so I was limited to what I could discuss with her. I asked her to have customer call me. He did call me...

the next day & expressed concern with several issues with the front end. I advised customer to bring the vehicle in & we would check into all the issues he was concerned with & go from there. Customer has not yet returned to our service department to follow up. I called & left him a voice mail. We are still willing to look at the vehicle, customer just needs to bring it in. Thank you, [redacted]

To whom it may concern,  I have spoken with the customer. The finance company has him on a payment plan that should get him to where his payments will no longer be past due. Also, we have updated his credit report to reflect his paid out accounts.  [redacted]...

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

To whom it may concern, We have resolved the customers issue.   Please contact me with any questions.

We have addressed and satisfied [redacted] complaint.  Please see the attached letter signed b[redacted] acknowledging his satisfaction of [redacted] [redacted] Please let me know if you have anymore questions or concerns that would prevent you from closing this complaint....

 Thanks[redacted]