This letter is written in response to Case #: [redacted] We strive for and enforce compliant collection procedure Any violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: Our contact information as well as information regarding the files is never hard to attainWe are fully disclosed and open to sending the proper documents as many times as possibleLegitimacy of the file is not a battle of he say she says when validation can be providedDespite the accusation of fraud or scam we can provide validation which proves we have the right to collect on the fileValidation of Debt Attached Action taken: File: Cease and Desist status has been placed on the account and no further action will be takenDisciplinary Action: N/A Sincerely, Jamie LManager, Administration
This letter is written in response to Case #: [redacted] We strive for and enforce compliant collection procedure Any violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: We are fully disclosed and open to sending the proper documents as many times as possibleLegitimacy of the file is not a battle of he says she says when validation can be providedThe loan may have been dispersed via deposit, cash, check, or lender issued cardWe can’t prove how it was received, in most cases when a bank account is placed on our files it indicates there were payments being madeAny bank statement is good to have but doesn’t work or count as proof for anythingIf a debt was paid a receipt would be needed with the lender name on it as well as original account number A copy of the original contract is not mandatoryAll the information provided to our office we provide to the consumer in the form of validation Validation of Debt Attached Action taken: File: Cease and Desist status has been placed on the account and no further action will be takenRefund being issuedDisciplinary Action: N/A Sincerely, Jamie L Manager, Administration
We strive for and enforce compliant collection procedure Any violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: Validation of the debt can be providedThe bank may not have received the loan as it may have been received via check, cash or lender issued cardBank accounts are listed primarily to make payments Validation of Debt Attached Action taken: File: Cease and Desist status has been placed on the account and no further action will be takenDisciplinary Action: N/A Sincerely, Jamie LManager, Administration
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Validation of debt was sent 9/14/The consumer gave a representative consent to contact her on her cell 11/4/File is placed in cease and desist to stop all communication
This letter is written in response to complaint # [redacted] opened in your office for [redacted] ***We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: I have found different accounts in our office that were associated with the phone number Ms [redacted] provided in the complaint Every account we had with this phone number has been sent back to our client If Ms [redacted] would like to provide a different phone number that she was called on as well, I can search for it and make sure that number is removed alsoIf a representative had threatened or harassed her, they will be disciplined Action Taken: All accounts in our office with phone number ###-###-#### account have been removed Please contact me if you have any additional questions regarding this complaint Sincerely, Jamie LManager, Administration
This letter is written in response to complaint# [redacted] opened for [redacted] We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same. I have researched the available documentation... regarding the complaint and have found the following: We have four accounts In the name of [redacted] that were forwarded to our office for collection by our client Capital Interchange Corp. Each account included the account holder's name, address, social security number, the original loan Information and the bank account the customer used to repay the loan. These accounts were not aggregated from any websites, they were placed in our office as legally owed by our client. I have attached a Validation of Debt for each account with this response. We do not make it a practice to call a number more than one time per day and have no record that a phone number that was listed as a relative was ever called by our company. Action Taken: Though all files in our office Include a tremendous amount of Information that would Indicate the accounts are legally owed by Ms. [redacted] , we have placed a Cease & Desist status on them and will discontinue any efforts of collection. Feel free to contact me if you have any additional questions regarding this complaint. Jamie L [redacted] Manager, Administration
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com spoke to consumer who stated that she has saved messages from the business that say she is "under investigation" which is very threateningAdditionally, she stated the business is trying to collect on a debt that does not exist Regards, [redacted]
This letter is written in response to Case #: [redacted] We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: There weren’t threats of our office taking anyone to courtAn explaination was given which included the rights of the client that may have be misconstruedValidation of the debt could always be provided via email or mail which ever works bestThreatening family members and/or trying to get money from anyone is against the lawWe never use illegal tactics to collect a debtValidation of Debt AttachedAction taken: File: Cease and Desist status has been placed on the account and no further action will be takenDisciplinary Action: N/ASincerely, Jamie LManager, Administration
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I know bank statement doesnt confirm a loan but they told me it was deposit in my account and they have all my info on my account but it doesnt show on my account any money was desposit from this company for a loan and I have never got a loan from this company they even had another bank name that I have never heard of thanks for your help on this matter Regards, [redacted]
This letter is written in response to Case #: [redacted] We strive for and enforce compliant collection procedure Any violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: We never stated or even implied any attorney was “looking” for any consumers at any pointAny and all information we receive as the third party collection agency we provide in the form of the validation letterValidation: Attached Action taken: File: Cease and Desist status has been placed on the account and no further action will be taken Disciplinary Action: N/A Sincerely, Jamie L Manager, Administration
This letter is written in response to Case #: [redacted] We strive for and enforce compliant collection procedure Any violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: Our contact information as well as information regarding the files is never hard to attainWe are fully disclosed and open to sending the proper documents as many times as possibleLegitimacy of the file is not a battle of he say she says when validation can be providedDespite the accusation of fraud or scam we can provide validation which proves we have the right to collect on the fileValidation of Debt Attached Action taken: File: Cease and Desist status has been placed on the account and no further action will be takenDisciplinary Action: N/A Sincerely, Jamie LManager, Administration
There's a misunderstandingI haven't been in business since March 9th, Thank You
This letter is written in response to Case #: [redacted] We strive for and enforce compliant collection procedure Any violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: We are fully disclosed and open to sending the proper documents as many times as possibleLegitimacy of the file is not a battle of he says she says when validation can be providedThe loan may have been dispersed via deposit, cash, check, or lender issued cardWe can’t prove how it was received, in most cases when a bank account is placed on our files it indicates there were payments being madeAny bank statement is good to have but doesn’t work or count as proof for anythingIf a debt was paid a receipt would be needed with the lender name on it as well as original account number A copy of the original contract is not mandatoryAll the information provided to our office we provide to the consumer in the form of validation Validation of Debt Attached Action taken: File: Cease and Desist status has been placed on the account and no further action will be takenRefund being issuedDisciplinary Action: N/A Sincerely, Jamie L Manager, Administration
We strive for and enforce compliant collection procedure Any violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: Validation of the debt can be providedThe bank may not have received the loan as it may have been received via check, cash or lender issued cardBank accounts are listed primarily to make payments Validation of Debt Attached Action taken: File: Cease and Desist status has been placed on the account and no further action will be takenDisciplinary Action: N/A Sincerely, Jamie LManager, Administration
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Validation of debt was sent 9/14/The consumer gave a representative consent to contact her on her cell 11/4/File is placed in cease and desist to stop all communication
This letter is written in response to complaint # [redacted] opened in your office for [redacted] ***We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: I have found different accounts in our office that were associated with the phone number Ms [redacted] provided in the complaint Every account we had with this phone number has been sent back to our client If Ms [redacted] would like to provide a different phone number that she was called on as well, I can search for it and make sure that number is removed alsoIf a representative had threatened or harassed her, they will be disciplined Action Taken: All accounts in our office with phone number ###-###-#### account have been removed Please contact me if you have any additional questions regarding this complaint Sincerely, Jamie LManager, Administration
This letter is written in response to complaint# [redacted] opened for [redacted] We strive for and enforce compliant collection procedure. Any violations are dealt with swiftly and sternly. Our employee files represent same. I have researched the available documentation... regarding the complaint and have found the following: We have four accounts In the name of [redacted] that were forwarded to our office for collection by our client Capital Interchange Corp. Each account included the account holder's name, address, social security number, the original loan Information and the bank account the customer used to repay the loan. These accounts were not aggregated from any websites, they were placed in our office as legally owed by our client. I have attached a Validation of Debt for each account with this response. We do not make it a practice to call a number more than one time per day and have no record that a phone number that was listed as a relative was ever called by our company. Action Taken: Though all files in our office Include a tremendous amount of Information that would Indicate the accounts are legally owed by Ms. [redacted] , we have placed a Cease & Desist status on them and will discontinue any efforts of collection. Feel free to contact me if you have any additional questions regarding this complaint. Jamie L [redacted] Manager, Administration
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com spoke to consumer who stated that she has saved messages from the business that say she is "under investigation" which is very threateningAdditionally, she stated the business is trying to collect on a debt that does not exist Regards, [redacted]
After reviewing the calls, our representatives were informative and professionalValidation was provided 11/23/File will be placed in cease and desist
This letter is written in response to Case #: [redacted] We strive for and enforce compliant collection procedureAny violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: There weren’t threats of our office taking anyone to courtAn explaination was given which included the rights of the client that may have be misconstruedValidation of the debt could always be provided via email or mail which ever works bestThreatening family members and/or trying to get money from anyone is against the lawWe never use illegal tactics to collect a debtValidation of Debt AttachedAction taken: File: Cease and Desist status has been placed on the account and no further action will be takenDisciplinary Action: N/ASincerely, Jamie LManager, Administration
The file has been placed in cease and desist to stop further communicationValidation of the debt has been attached
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I know bank statement doesnt confirm a loan but they told me it was deposit in my account and they have all my info on my account but it doesnt show on my account any money was desposit from this company for a loan and I have never got a loan from this company they even had another bank name that I have never heard of thanks for your help on this matter Regards, [redacted]
This letter is written in response to Case #: [redacted] We strive for and enforce compliant collection procedure Any violations are dealt with swiftly and sternlyOur employee files represent sameI have researched the available documentation regarding the complaint and have found the following: We never stated or even implied any attorney was “looking” for any consumers at any pointAny and all information we receive as the third party collection agency we provide in the form of the validation letterValidation: Attached Action taken: File: Cease and Desist status has been placed on the account and no further action will be taken Disciplinary Action: N/A Sincerely, Jamie L Manager, Administration
The bank statement doesn't confirm a received loanAs explained in the last response the form of dispersed amount varies