High Traffic Academy LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please re-open the complaint I am right about the refund request and expect a rightful refund I have attached emails to confirm delivery and receipt of emails as to the requirements to receive refund All info was sent and all action were performed better than HTA TOS Yet,I was refused refund The hrsrequirement for email to be sent isn't in TOS and I sent my email for cancellation before hr; around hrs All forms were filled as required Didn't receive any email from HTA until I emailed about the payment for Apr At that time HTA email me about the hrs and filling out the cancellation form again This form would have the new date of Apr 2nd So I didn't fill it out Thanks for help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The attached receipt does not state anywhere that the ticket is non-refundable I would like my money back as soon as possible as services were not rendered for a product that I paid for The date was specifically set for August and I have no confidence that this event will even be postponed, as the date of the new proposed event has not announced I am not willing to wait and I want my money back immediately [redacted] ***

Thank you for contacting High Traffic Academy.Per our compliance team we have since resolved this issueShould you have any additional questions, please contact us again to [email protected] you

Hello [redacted] ,After reviewing your case, we found that the support team provided you with all the information to formally submit your request for a cancellation to route to the refund departmentWe emailed you the link to process said request with additional steps on how to cancelAdditionally, we included different options for you to consider (placing your account on hold), etcWe did not receive a response to the email regarding this request therefore nothing had been cancelledCancellation requests to the refund department are mandatory for all members, no exceptionsSince then, we have stopped any recurring charges related to your $billing planYou will not be billed for any future charges.Kindest regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I have today received a refund from High Traffic Academy for $I would like to say thanks for your help in getting this matter resolvedThank you [redacted]

HTA Elite is a subscription product and status upgrade from the original membership that charges the client monthlyThe client has the ability to access our funnel builder software as well as additional passive income streams that increase their residual revenuesAdditionally, they receive first priority and special upgraded support specific to their status within the academy, special live training courses from top performers within their status level along with red carpet customer support services to answer any questions or concerns they have.Per our terms and conditions provided to each customer: REFUND POLICY / CANCELLATIONHigh Traffic Academy is committed to providing each customer with exceptional serviceWe want you to feel comfortable about transacting business with High Traffic AcademyDue to the nature of the High Traffic Academy business and the accessibility of our products immediately upon purchase, there is a strict 30-day refund policy, which begins on the date of purchaseThis day refund policy is relevant to programs onlyAny subscription based products such as Elite Monthly, Elite Annual, Master Marketers, VJ Funnel, Elite promotional rates, Summit and/or event tickets are non-refundableHowever, you may cancel at any time by contacting Customer Support via email at [email protected] refund policy can be found in the back office of each client by clicking on Terms and Conditions at the bottom - https://hightrafficacademy.com/high-traffic-academy-terms-conditions/ Unfortunately, this service is not eligible for a creditAdditionally, you'll find the right to modify terms and conditions set forth as well: MODIFICATIONSCompany may, in its sole discretion and without prior notice, (i) revise this Agreement; (ii) modify the Site, Content or the Service, and (iii) discontinue the Site, Content or Service at any time for any reasonCompany shall post any revision to this Agreement to the Site, and the revision shall be effective immediately upon such positingIn the event of substantive changes to this Agreement, the new terms will be posted to the SiteIf any modification is unacceptable to you, your only recourse is not to use the Site and Service and to request an immediate termination of your membershipYour continued use of the Site, Content or the Service following positing of a change notice or new Agreement on the Site will constitute binding acceptance of the changes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I have today received a refund from High Traffic Academy for $I would like to say thanks for your help in getting this matter resolved Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe attached receipt does not state anywhere that the ticket is non-refundable I would like my money back as soon as possible as services were not rendered for a product that I paid for The date was specifically set for August and I have no confidence that this event will even be postponed, as the date of the new proposed event has not announced I am not willing to wait and I want my money back immediately [redacted] ***

High Traffic Academy PPC Mastery ProgramAs an Active member of High Traffic Academy you are able to purchase the PPC Mastery programBy doing this you now have access to an array of amazing toolsHTA is an exciting new release that is packed with amazing solutions and tools.PPC Mastery comes with [redacted] Programs [redacted] Access to the Elite Community [redacted] Marking Services [redacted] Training Requests "Ask the HTA team anything [redacted] Core TrainingREFUND POLICY / CANCELLATIONHigh Traffic Academy is committed to providing each customer with exceptional SeVICeWe want you to feel comfortable about transacting business with High Traffic AcademyDue to the nature of the High Traffic Academy business and the accessibility of our products immediately upon purchase, there is a strict 30day refund policy, which begins on the date of purchaseOnce outside of your day guarantee period, no refunds will be issuedPlease allow hours to process your cancellation requestOur Support team is available Monday through Friday from 8am - 5pm PST to process your requestFor example, if your recurring billing is due on Saturday, and you submit a request on Friday without speaking to a representative, we cannot guarantee that your request will be processed prior to your re-billing dateHowever, Summit and/or event tickets are non-refundableHowever, you may cancel at any time by contacting Customer Support via email at SupportGD'hightrafficacademy.com.https://hightrafficacademy.com/high-traffic-aca...⇄ was charged for this program on 10/16/2016, member did not request the program to be canceled until 11/21/As you can see from our refund policy the member is past the days of purchasePlease see the attached screenshot of the Customer support ticket where he only requests the account be canceledMember does not request a refundAlso you can see on his last login information along with when the last payment was made and when the account was canceled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please re-open the complaint. I am right about the refund request and expect a rightful refund. I have attached emails to confirm delivery and receipt of emails as to the requirements to receive refund. All info was sent and all action were performed better than HTA TOS. Yet,I was refused refund. The hrsrequirement for email to be sent isn't in TOS and I sent my email for cancellation before hr; around hrs. All forms were filled as required. Didn't receive any email from HTA until I emailed about the payment for Apr 2016.At that time HTA email me about the hrs and filling out the cancellation form again. This form would have the new date of Apr 2nd. So I didn't fill it out. Thanks for help.
Regards,
*** ***

Hello ***,After reviewing your case, we found that the support team provided you with all the information to formally submit your request for a cancellation to route to the refund departmentWe
emailed you the link to process said request with additional steps on how to cancelAdditionally, we included different options for you to consider (placing your account on hold), etcWe did not receive a response to the email regarding this request therefore nothing had been cancelledCancellation requests to the refund department are mandatory for all members, no exceptionsSince then, we have stopped any recurring charges related to your $billing planYou will not be billed for any future charges.Kindest regards

HTA Elite is a subscription product and status upgrade
from the original membership that charges the client monthlyThe client has the ability to access our funnel builder software as well as additional passive income streams that increase their residual revenues
Additionally, they receive first priority and special upgraded support specific to their status within the academy, special live training courses from top performers within their status level along with red carpet customer support services to answer any questions or concerns they havePer our terms and conditions provided to each customer:
REFUND POLICY / CANCELLATION
High Traffic Academy is committed to providing each customer with exceptional service
We want you to feel comfortable about transacting business with High Traffic AcademyDue to the nature of the High Traffic Academy business and the accessibility of our products immediately upon purchase, there is a strict 30-day refund policy, which begins on the date of purchaseThis day refund policy is relevant to programs onlyAny subscription based products such as Elite Monthly, Elite Annual, Master Marketers, VJ Funnel, Elite promotional rates, Summit and/or event tickets are non-refundableHowever, you may cancel at any time by contacting Customer Support via email at [email protected] refund policy can be found in the back office of each client by clicking on Terms and Conditions at the bottom - https://hightrafficacademy.com/high-traffic-academy-terms-conditions/
Unfortunately, this service is not eligible for a credit
Additionally, you'll find the right to modify terms and conditions set forth as well:
MODIFICATIONS
Company may, in its sole discretion and without prior notice, (i) revise this Agreement; (ii) modify the Site, Content or the Service, and (iii) discontinue the Site, Content or Service at any time for any reasonCompany shall post any revision to this Agreement to the Site, and the revision shall be effective immediately upon such positingIn the event of substantive changes to this Agreement, the new terms will be posted to the SiteIf any modification is unacceptable to you, your only recourse is not to use the Site and Service and to request an immediate termination of your membershipYour continued use of the Site, Content or the Service following positing of a change notice or new Agreement on the Site will constitute binding acceptance of the changes

Hello ***, There’s ways you can look at the cancellation information and steps1.- You can simply go to your help center and just type “cancellation” http://support.hightrafficacademy.com/hc/en-us?cc=
2.- You could go to the very end of the home page hightrafficacademy.com you will find the “Terms & Privacy Policy” https://hightrafficacademy.com/high-traffic-academy-terms-conditions/ Section has a clear understanding that Elite is not refundable.
Also attached a screen shot of the terms & conditions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have conflicting information on their website Under FAQ it does not say that elite membership is non refundable Since I can't get on the site an copy and paste it, this is what it says from the screen print I took from the FAQ:
"Refund Policy/Cancellation
High Traffic Academy is committed to providing each customer with exceptional ser***e We want you to feel comfortable about transacting business with High Traffic Academy Due to the nature of the High Traffic Academy business and the accessibility of our products
immediately upon purchase there is a strict day refund policy, which begins on the date of purchase However you may cancel at any time by contacting Customer Support via ticket."
In this section it does NOT say it doesn't apply to the elite membership On the live online webinar both *** and Jason said that the month you pay the $you have days to get your money backI don't make their website info but if there is conflicting information and if the owners of the company said that on a live webinar then they should keep their wordThe only resolution I will accept is my money back
Regards,
*** ***

High Traffic Academy PPC Mastery Program
As an Active member of High Traffic Academy you are able to purchase the PPC Mastery programBy doing this you now have access to an array of amazing toolsHTA is an exciting new release that is packed with amazing solutions and toolsPPC Mastery comes with * Programs * Access to the Elite Community * Marking Services * Training Requests "Ask the HTA team anything * Core Training
REFUND POLICY / CANCELLATION
High Traffic Academy is committed to providing each customer with exceptional SeVICeWe want you to feel comfortable about transacting business with High Traffic AcademyDue to the nature of the High Traffic Academy business and the accessibility of our products immediately upon purchase, there is a strict 30day refund policy, which begins on the date of purchaseOnce outside of your day guarantee period, no refunds will be issuedPlease allow hours to process your cancellation requestOur Support team is available Monday through Friday from 8am - 5pm PST to process your requestFor example, if your recurring billing is due on Saturday, and you submit a request on Friday without speaking to a representative, we cannot guarantee that your request will be processed prior to your re-billing dateHowever, Summit and/or event tickets are non-refundableHowever, you may cancel at any time by contacting Customer Support via email at SupportGD'hightrafficacademy.comhttps://hightrafficacademy.com/high-traffic-acad...⇄ /> Member was charged for this program on 10/16/2016, member did not request the program to be canceled until 11/21/As you can see from our refund policy the member is past the days of purchasePlease see the attached screenshot of the Customer support ticket where he only requests the account be canceled Member does not request a refundAlso you can see on his last login information along with when the last payment was made and when the account was canceled

Hello, In the attached document states there are no refunds for tickets purchase to an event (see attached document)  Happy Monday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Please re-open the complaint.  I am right about the refund request and expect a rightful refund.  I have attached emails to confirm delivery and receipt of emails as to the requirements to receive refund.  All info was sent and all action were performed better than HTA TOS.  Yet,I was refused refund.  The 72 hrs. requirement for email to be sent isn't in TOS and I sent my email for cancellation before 72 hr; around 144 hrs.  All forms were filled  as required.  Didn't receive any email from HTA until I emailed about the payment for Apr 2016.
At that time HTA email me about the 72 hrs and filling out the cancellation form again.  This form would have the new date of Apr 2nd.  So I didn't fill it out.  Thanks for help. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The attached receipt does not state anywhere that the ticket is non-refundable.  I would like my money back as soon as possible as services were not rendered for a product that I paid for.  The date was specifically set for August 2016 and I have no confidence that this event will even be postponed, as the date of the new proposed event has not announced.  I am not willing to wait and I want my money back immediately.
[redacted]

Hello [redacted],After reviewing your case, we found that the support team provided you with all the information to formally submit your request for a cancellation to route to the refund department. We emailed you the link to process said request with additional steps on how to cancel. Additionally, we...

included different options for you to consider (placing your account on hold), etc. We did not receive a response to the email regarding this request therefore nothing had been cancelled. Cancellation requests to the refund department are mandatory for all members, no exceptions. Since then, we have stopped any recurring charges related to your $297 billing plan. You will not be billed for any future charges.Kindest regards

Thank you for contacting High Traffic Academy.
Per our compliance team we have since resolved this issue. 
Should you have any additional questions, please contact us again to [email protected]
Thank...

you.