High Traffic Academy LLC

Hello [redacted], On Mach 25th you send an email requesting to cancel, we answered that email giving different option before cancelling, in the same email we included a link to whom you could cancel https://hightrafficacademy.com/cancel-request/ we never received that cancellation, you even send us several emails after and we even encourage you to please submit that request using the email till this day we haven’t received your cancellation.  Each time we sent you the cancellation link you keep repeating that you already did this on March 25th on this complaint you are saying that every time you were sent the link you sent the request but we didn’t received anything. Now you are requesting a refund our refund policy states: This 30 day refund policy is relevant to programs only. Any subscription based products such as [redacted] promotional rates, Summit and/or event tickets are non-refundable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 They have conflicting information on their website.  Under FAQ it does not say that elite membership is non refundable.  Since I can't get on the site an copy and paste it, this is what it says from the screen print I took from the FAQ:"Refund Policy/CancellationHigh Traffic Academy is committed to providing each customer with exceptional ser[redacted]e.  We want you to feel comfortable about transacting business with High Traffic Academy.  Due to the nature of the High Traffic Academy business and the accessibility of our productsimmediately upon purchase there is a strict 30 day refund policy, which begins on the date of purchase.  However you may cancel at any time by contacting Customer Support via ticket."In this section it does NOT say it doesn't apply to the elite membership.  On the live online webinar both [redacted] and Jason said that the month you pay the $297 you have 30 days to get your money back.I don't make their website info but if there is conflicting information and if the owners of the company said that on a live webinar then they should keep their word.The only resolution I will accept is my money back.
Regards,
[redacted]

Hello [redacted], Our refund policy states that Elite programs are not refundable.
High Traffic Academy is committed to providing each customer with exceptional ser[redacted]e. We...

want you to feel comfortable about transacting business with High Traffic Academy. Due to the nature of the High Traffic Academy business and the accessibility of our products immediately upon purchase, there is a strict 30-day refund policy, which begins on the date of purchase. This 30 day refund policy is relevant to programs only. Any subscription based products such as Elite Monthly, Elite Annual, Master Marketers, VJ Funnel, Elite promotional rates, Summit and/or event tickets are non-refundable. However, you may cancel at any time by contacting Customer Support via email at [email protected].

Thank you for contacting High Traffic Academy.Per our compliance team we have since resolved this issue. Should you have any additional questions, please contact us again to [email protected] you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The attached receipt does not state anywhere that the ticket is non-refundable.  I would like my money back as soon as possible as services were not rendered for a product that I paid for.  The date was specifically set for August 2016 and I have no confidence that this event will even be postponed, as the date of the new proposed event has not announced.  I am not willing to wait and I want my money back immediately.
[redacted]
[redacted]

Hello [redacted], Our refund policy states that Elite programs are not refundable.High Traffic Academy is committed to providing each customer with exceptional ser[redacted]e. We want you to feel comfortable about transacting business with High Traffic Academy. Due to the nature of the High Traffic...

Academy business and the accessibility of our products immediately upon purchase, there is a strict 30-day refund policy, which begins on the date of purchase. This 30 day refund policy is relevant to programs only. Any subscription based products such as Elite Monthly, Elite Annual, Master Marketers, VJ Funnel, Elite promotional rates, Summit and/or event tickets are non-refundable. However, you may cancel at any time by contacting Customer Support via email at [email protected].

Hello [redacted], There’s 2 ways you can look at the cancellation information and steps. 1.- You can simply go to your help center and just type “cancellation” http://support.hightrafficacademy.com/hc/en-us?cc=1 2.- You could go to the very end of the home page hightrafficacademy.com you will find the “Terms & Privacy Policy” https://hightrafficacademy.com/high-traffic-academy-terms-conditions/ Section 2 has a clear understanding that Elite is not refundable. Also attached a screen shot of the terms & conditions.

Ticket to our annual Summit event. All event tickets are nonrefundable. The screen shot above clearly states that the client isn't eligible for a refund however the client can obtain an event credit to another event within the next 12 calendar months OR the client can transfer the ticket to someone...

else for a $75 fee. The client had to acknowledge the terms and conditions with the risk / refund policy right above the submit button in order to purchase the payment. The Summit was postponed. Unfortunately due to the non-refundable nature of the ticket, we're unable to grant a refund however we are transferring the ticket to a future event at no charge.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I have today received a refund from High Traffic Academy for $297. I would like to say thanks for your help in getting this matter resolved. Thank you[redacted]

Hello,
 
In the attached document states there are no refunds for tickets purchase to an event (see attached document) 
 
Happy Monday

High Traffic Academy PPC Mastery ProgramAs an Active member of High Traffic Academy you are able to purchase the PPC Mastery program. By doing this you now have access to an array of amazing tools. HTA 3.0 is an exciting new release that is packed with amazing solutions and tools.PPC Mastery comes...

with * Programs * Access to the Elite Community * Marking Services * Training Requests "Ask the HTA team anything * Core TrainingREFUND POLICY / CANCELLATIONHigh Traffic Academy is committed to providing each customer with exceptional SeVICe. We want you to feel comfortable about transacting business with High Traffic Academy. Due to the nature of the High Traffic Academy business and the accessibility of our products immediately upon purchase, there is a strict 30day refund policy, which begins on the date of purchase. Once outside of your 30 day guarantee period, no refunds will be issued. Please allow 72 hours to process your cancellation request. Our Support team is available Monday through Friday from 8am - 5pm PST to process your request. For example, if your recurring billing is due on Saturday, and you submit a request on Friday without speaking to a representative, we cannot guarantee that your request will be processed prior to your re-billing date. However, Summit and/or event tickets are non-refundable. However, you may cancel at any time by contacting Customer Support via email at SupportGD'hightrafficacademy.com.https://hightrafficacademy.com/high-traffic-aca...⇄ was charged for this program on 10/16/2016, member did not request the program to be canceled until 11/21/2016. As you can see from our refund policy the member is past the 30 days of purchase. Please see the attached screenshot of the Customer support ticket where he only requests the account be canceled. Member does not request a refund. Also you can see on his last login information along with when the last payment was made and when the account was canceled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have today received a refund from High Traffic Academy for $297. I would like to say thanks for your help in getting this matter resolved. 
Thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They changed what an active member was, right after the THEN OWNER [redacted] left the company. Any way, at that time I was not an "Active Member"! It doesn't matter what I write in here, "High Traffic Academy" has stolen my money. I guess my next course of action will be the FTC.]
Regards,
[redacted]

HTA Elite is a subscription product and status upgrade from the original membership that charges the client monthly. The client has the ability to access our funnel builder software as well as additional passive income streams that increase their residual revenues. Additionally, they receive first...

priority and special upgraded support specific to their status within the academy, special live training courses from top performers within their status level along with red carpet customer support services to answer any questions or concerns they have.Per our terms and conditions provided to each customer: 2. REFUND POLICY / CANCELLATIONHigh Traffic Academy is committed to providing each customer with exceptional service. We want you to feel comfortable about transacting business with High Traffic Academy. Due to the nature of the High Traffic Academy business and the accessibility of our products immediately upon purchase, there is a strict 30-day refund policy, which begins on the date of purchase. This 30 day refund policy is relevant to programs only. Any subscription based products such as Elite Monthly, Elite Annual, Master Marketers, VJ Funnel, Elite promotional rates, Summit and/or event tickets are non-refundable. However, you may cancel at any time by contacting Customer Support via email at [email protected] refund policy can be found in the back office of each client by clicking on Terms and Conditions at the bottom - https://hightrafficacademy.com/high-traffic-academy-terms-conditions/ Unfortunately, this service is not eligible for a credit. Additionally, you'll find the right to modify terms and conditions set forth as well: 24. MODIFICATIONSCompany may, in its sole discretion and without prior notice, (i) revise this Agreement; (ii) modify the Site, Content or the Service, and (iii) discontinue the Site, Content or Service at any time for any reason. Company shall post any revision to this Agreement to the Site, and the revision shall be effective immediately upon such positing. In the event of substantive changes to this Agreement, the new terms will be posted to the Site. If any modification is unacceptable to you, your only recourse is not to use the Site and Service and to request an immediate termination of your membership. Your continued use of the Site, Content or the Service following positing of a change notice or new Agreement on the Site will constitute binding acceptance of the changes.

Ticket to our annual Summit event. All event tickets are nonrefundable.
id="docs-internal-guid-a6cb70c4-38ec-6ac2-739b-d905228289a2">The screen shot above clearly states that the client isn't eligible for a refund however the client can obtain an event credit to another event within the next 12 calendar months OR the client can transfer the ticket to someone else for a $75 fee.
The client had to acknowledge the terms and conditions with the risk / refund policy right above the submit button in order to purchase the payment.
 
The Summit was postponed. 
Unfortunately due to the non-refundable nature of the ticket, we're unable to grant a refund however we are transferring the ticket to a future event at no charge.